Sheraton Raleigh Hotel

  • 421 South Salisbury Street
  • Raleigh,
  • North Carolina
  • 27601
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Rated 3.8 out of 5 by 488 reviewers.
Rated 5 out of 5 by We were exceptionally pleased with every aspect. All members of the staff were professional , accommodating and friendly. thank you! See above - all associates we professional, efficiency, friendly, and helpful. Also your security staff is alert and helpful. The hotel is very safe. September 4, 2014
Rated 3 out of 5 by Needs free wifi in rooms I expect more from a full service hotel. I can pay $60 less a night to stay at a competitor hotel that is much less ritzy.... but this competitor would offer free wifi in the room, and a complementary breakfast. At a full rate, we should get wifi and at least bagels and coffee. June 27, 2014
Rated 4 out of 5 by Convenient convention hotel This Sheraton is very convenient to the Raleigh convention center. The rooms are comfortable and the hotel is quiet. Unclear parking (there are two lots across from the hotel, only one of which is for the hotel and neither of which is well marked) and lack of a bell stand/valet are the main drawbacks. February 20, 2014
Rated 3 out of 5 by Nice Hotel This hotel is very nice, the beds and pillows were good too. I was dis-appointed that there was not a microwave or fridge in the room. I also thought the morning cafe should have stayed open until the evening for small refreshments, since there was only on other restaurant on the premises. May 20, 2014
Rated 3 out of 5 by Not what we expected for the price Not enough elevators for a convention hotel; they were crowded and slow. Shower tile was moldy; we asked for it to be cleaned and job was done so/so. Cost was high for the condition of the hotel in general considering a neighboring hotel in better condition was $30 less per night we found out later. April 8, 2013
Rated 3 out of 5 by check in I was disappointed because check in was at 3:00 and I had to come back 3 different times and it was 5:00 before I was able to get my room. My daughter couldn't get dressed for a competition that we were there for, she had to go to some friends room across the street and get ready. Very inconvient. February 25, 2013
Rated 4 out of 5 by Nice hotel in downtown Raleigh Good location in downtown Raleigh. The hotel was very clean and updated. The room and bed were very comfortable. I requested a roll away bed months ago, but wasn't able to get one during my stay, so the hotel gave me extra blankets so that we could have someone sleep on the floor!! May 28, 2014
Rated 5 out of 5 by Hotel has great features and a great location I arrived at the Sheraton during a rain storm as soon as my car pull up hotel staff was there to help me. All the staff I interacted with was extremely courteous. The facilities was open and welcoming. The location of the hotel is easily accessible to restaurants and entertainment. May 19, 2014
Rated 5 out of 5 by New Year's Eve Raleigh Sheraton is in the center of action for Raleigh's First Night celebration. Hotel security was great, but not obtrusive. We enjoyed the festivities on the streets, but then the warmth and security of the Sheraton. Staff very friendly and helpful. Hotel exceptionally clean as always. January 3, 2013
Rated 3 out of 5 by The maid service needs improvement The maid service was very sub-par. Our bathroom was not throughly cleaned, garbage not emptied, water and glasses not replaced. Most annoyingly was the fact that the toilet paper was not replaced and correspondingly we had to go to the front desk to ask for more. June 26, 2014
Rated 2 out of 5 by Sorry I stayed here. The staff was wonderful except one front desk person. The room was dirty and expensive. The hotel was loud because of the ambulance station that is located next door. The halls were noisy most of the night because of the running and screaming of other guest. July 2, 2014
Rated 2 out of 5 by Disappointed Was on a waiting list for the hotel, as I was in town for a convention...which close to the event I got a reservation. The pros: the room was clean, bed comfortable, and hotel floor super quiet (never heard other guests, or noises). Cons: No refrigator, no complementary breakfast, and when I checked out a day early they informed me it would be a fee (half the price of the rate). I asked to speak to the manager and explained this was not mentioned when I reserved the room. Also when we checked in we used one card but I didn't want that card used so I switched cards. I had to wait over 40 minutes for the staff to figure it out. They keep complaining I wasn't being charged enough. Well I looked at my statement and I was charged more than if I hadn't cancelled my last night. I was originally staying for 4 nights and stayed only 3, but I was charged for 4 and after my stay I see a small charge from them! What is that from? The staff made no effort to apologize for the long wait and mistakes they made. October 12, 2012
Rated 5 out of 5 by Great service, fine facility Excellent location; clean rooms,great beds, good services. Also, best staff and guest support we've had in a long time. Thanks for that. Room needed a small round table and chair and better lighting in 'dressing area'. Overall, we were very happy and satisfied with our stay here. April 29, 2014
Rated 4 out of 5 by Excellent customer service From Front Desk to Lounge Staff – everyone is very welcoming, friendly and helpful. I have stayed at this Sheraton property for almost 3 months for business and they made sure that I feel like home. I would like to thank Christine, Spencer, Diane and many others for their hospitality. November 26, 2013
Rated 4 out of 5 by Dependable and comfortable This is the third time I"ve stayed at this Sheraton in downtown Raleigh and the second time during the annual Animazement convention, which my girls attend. The staff has always been pleasant and ready to help. Though renovations are currently underway and the restaurant is unavailable, there was a small temporary bar set up that I patronized Saturday night. It was fully stocked and I could tell the bartender was more knowledgeable than most. The heavy use of the elevators can make for slow wait times and the hotel opened up its employee service elevator for guest use when 1-2 of the 3 elevators had temporary delays. The breakfast offerings and evening hors d'oeuvres were quite sufficient. The location is perfect, not just for the convention but for general access to downtown. The public and hotel parking garages directly across the street are extremely handy and the parking cost is far below that for most cities, at least for a weekend. We'll be booking our stay for next year's convention very soon. May 27, 2013
Rated 4 out of 5 by Lacking a Bit The hotel entrance is located at the center of a driveway off of the main street, but there isn't any valet service. You are required to self park at a parking deck across a busy street. As you enter the hotel the check in is not there and there are no signs directing you to it.... March 10, 2014
Rated 3 out of 5 by Good Location This hotel has a great location but the staff all have less than great personalities. All but one person acted as though they had better things to do than to help us by answering our questions like where the best restaurants were and where we could find family friendly night life. November 7, 2012
Rated 5 out of 5 by Very nice staff The only complaint is that at the time reservations were made and parking was discussed that we were not told that parking was cash only. If Sheraton offers the parking one should be able to add it to their bill. Otherwise, great place, great location and nice professional staff! April 27, 2013
Rated 5 out of 5 by Staff goes extra MILE!! This was a great hotel- great experience- beautiful setting- my room had a great view- but it was THE STAFF that made this stay. Not only the typical concierge, etc- but the Banquet/Dining team was OUTSTANDING Really made all of us in my party feel like we were valued guests February 22, 2014
Rated 5 out of 5 by Very enjoyable Clean rooms very friendly staff. Excellent club room and lounge with good food. Pool and hot tub clean although pool room a little cold. Definitely worth the points. Plus parking across the street free on weekends. Considering staying next week in our way back through the state August 4, 2013
Rated 3 out of 5 by expensive stay Way too expensive given the location, age and level of amenities. Food runs out in The Club quickly, the room are old, the bathroon amenities are mediocre and you tried to charge me for wifi. You should not charge an SPG member spending $200 per night for wifi. Staff is great! February 22, 2013
Rated 4 out of 5 by excellent staff We could not have had better staff service. There was a minor problem with our room but they quickly upgraded us to a new room. Can't way enough about the staff! August 18, 2014
Rated 3 out of 5 by okay overall Room was fine, hotel lobby and elevators showing some wear. Staff and service generally good (especially housekeeping) but lunch service in restaurant was unreasonably slow (20-min wait for a sandwich and then only when I complained). Overall okay but could have been better. August 1, 2012
Rated 5 out of 5 by Great Hotel! During my stay at the Sheraton Raleigh, I left my Nook in my room when I checked out. When I discovered I had left it behind, I figured I would never see it again. I called the hotel and they had my Nook and it is in the mail to me. That's great service and an honest staff! January 21, 2013
Rated 4 out of 5 by Nice hotel Nice, clean hotel in great location. Attended hotel for a conference and it was very convenient. Only comment is that the hotel needs to put trash cans in all the meeting rooms. The only waste bins we could fine were in the restrooms, which were chronically out of paper. October 2, 2012
Rated 4 out of 5 by Met Expectations Comfortable bed, room features were a little dated. Bellhop was exceptionally helpful. Room key required on elevator to access guest floors, which was nice security feature. Excellent complimentary breakfast included in our stay. Nice restaurants within walking distance. February 25, 2013
Rated 5 out of 5 by The best employees I stayed at the Sheraton Raleigh for the third year having busines in the area. I had interactons with many departments and in each instance the personnel were fantastic. I already reserved for my 2015 stay. July 27, 2014
Rated 5 out of 5 by GREAT location! The Sheraton is right in the heart of downtown Raleigh with eateries, shopping, fun places, and the Capitol a short walk away! The hotel itself is clean and stylish. The bed was very comfortable and had an incredible coverings that are plush for a great night's sleep. August 8, 2012
Rated 2 out of 5 by Going Green Don't go green. The $5 coupon for use in the hotel dining faciliies does not warrant a bed not made up, waste baskets not dumped, nor coffee refreshed. We were not told until we were departing that no one would come near our room while we were there if we went green. August 27, 2012
Rated 4 out of 5 by Great stay Great rooms, great fitness center, extra-friendly staff. However, when you enter the front door of the hotel, it is difficult to find the check-in desk, which is on the second floor. The day I arrived the escalator to the second floor was broken and blocked off. March 29, 2014
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