Rated 4 out of 5 by Becky Good location, nice hotel
Hotel is conveniently located near restaurants and also has new restaurant recently opened in the hotel which is wonderful!
September 6, 2013
Rated 5 out of 5 by AACF2013 Great Staff and Customer Service!!!
My experience was wonderful from check-in to departure. The staff and their attentiveness made my trip pleasurable from beginning to end.
I can't wait until all of the renovations are complete!
September 3, 2013
Rated 2 out of 5 by FrequentTraveler00 Disappointing visit
As a frequent traveler, I was extremely disappointed with my recent visit to the Raleigh Sheraton. I had booked my stay months in advance, received an email a few days before my trip from the manager of the hotel letting me know that I was getting an upgrade on the room I booked. My wife arrived at the hotel before me. I gave her all of my check in information and let her know that we were getting an executive suite. The hotel was unaware of this. They sent my wife to a room with only a king sized bed. She went back down to let the hotel know. They gave her a new room. The key to the room did not work, she had to go back down to get a new key. They let her know her suite was not ready yet and they would call her when her room was ready. She did not have time to wait around and left the hotel. At 4pm, the hotel called letting her know her suite was ready. When she went back to the hotel later, they let her know there were no suites available. I was confused as to why the had called and told us to go back to the hotel then. They wanted to check us into the same small room. By this time my wife was getting tired and just wanted to relax. All of this unnecessary stress was ruining her trip. 7 hours later and the hotel still could not fix their mistake. I was embarrassed for the hotel and clearly it was negatively affecting our whole trip experience. The employees were quick to blame other employees who were no longer around. There was no communication amongst the employees and they were actually rather rude and condescending in their manner when they were the one that made the mistake. Finally they offered two connecting rooms. The employee let us know that she ensured that we would get a suite for the next day and offered some complimentary dessert. It was a nice gesture but it didn't seem to justify a whole day of frustrating experiences with an unorganized hotel. And of course the next day we did not get an executive suite. It was not until I actually called the platinum preferred member customer service and let them know about our problems throughout the day that everything was cleared up. By that time there was no point of switching hotel rooms again. The hotel itself was nice but the lack of communication and responsibility from the employees makes me hesitant to come back. The bed was comfortable, housekeeping cleaned our room nicely, rooms were a bit small but we did not stay in the hotel room very often. I did like the location as we were within walking distance to several restaurants and about 20 minutes to the airport.
August 28, 2013
Rated 4 out of 5 by Sistafunk55 The location of this hotel cannot be beat!
The hotel was going through renovations while I was there which is partly why it didn't get 5 stars. The room was good but the iron didn't work and I had to get a new one. The maid didn't replace my coffee and I had to call down to get coffee brought up to my room twice. She also didn't throw away my used old coffee cup. It looked like she came in and made my bed replaced the towels and left. I was there for 4 nights at a conference.
August 25, 2013
Rated 5 out of 5 by Susan7000 Great
Director of Guest Services quite helpful down to the bell person, bartender, etc...
August 19, 2013
Rated 3 out of 5 by Mary6513 No hot water and TV was inoperable
This was my first stay at the Sheraton Hotel in Raleigh. I must say that the gentlemen that was helping with the baggage that evening was most helpful.
The problems I had was with my room. The TV was inoperable and an engineer had to be called. I called guest services and the telephone rang about 20 times before I finally gave up and just went downstairs to the desk. It still took an hour before someone came up the check on the TV. The last straw was when I was ready to take a shower and there was NO HOT WATER!
I was told that my account would be credited with additional points for my trouble, but I've yet to have anything credited to my account.
The rooms are nice, but I doubt that I would stay at this property again.
August 15, 2013
Rated 1 out of 5 by Lovejoy Very poor and under renovation
When I booked this hotel I was not informed of renovations taking place. No bar or restaurant available. Over $200 a night! Staff were apologetic but this is simply not good enough. Still a picture of the bar on website and no mention of ongoing work either. Certainly will not revisit this hotel again (even after makeover) and will only choose a Sheraton hotel anywhere when there is no other choice
August 14, 2013
Rated 1 out of 5 by Dissapointed101 Time for a major renovation
Rooms were old and "worn out". Rusty fixtures, closet door off the track etc.... Only two towels provided, had to request additional towels for morning showers. Staff appeared to have a lack of enthusiasm toward guests.
August 11, 2013
Rated 5 out of 5 by PaFam Very enjoyable
Clean rooms very friendly staff. Excellent club room and lounge with good food. Pool and hot tub clean although pool room a little cold. Definitely worth the points. Plus parking across the street free on weekends. Considering staying next week in our way back through the state
August 4, 2013
Rated 5 out of 5 by Evarga164 Great updates!
Every year, on our way to Orlando, we make a pitstop at this hotel. It was a bit costly, 700 points.
August 3, 2013
Rated 5 out of 5 by Sunshine247 Mary
Accomodations are excellent. Staff are courteous.
August 2, 2013
Rated 4 out of 5 by Debbie2569 Cocktail Hour
This hotel was very nice. The only disappointment was the 5:00 to 8:00 cocktail hour where the appetizers ran out by 6:00 p.m. with no replenishments. We were told it was due to the church ladies who ate quite a bit. The hotel should have planned for more food. This cocktail hour was set up due to the restaurant/bar was currently being refurbished.
August 2, 2013
Rated 5 out of 5 by Crystal2013 Sheraton Raleigh Hotel
Our stay at the Sheraton Raleigh Hotel was nothing less than wonderful..Each & every staff member that we came in contact with for one reason or another was nothing less than courteous, kind & compassionate; each showing exemplary customer service.
July 29, 2013
Rated 3 out of 5 by Chen2013 Good hotel, bad customer service
Generally, Sheraton hotels make me feel satisfied. I always did tax exemption without any questions and staff always deal with this matter seriously and with a very nice attitude.
The Raleigh Sheraton, however, is a different story. The hotel overall is small, but is confortable. The staff at the info center/check in counter are generally nice. However, when I mentioned I need to do tax exemption, a female staff at the check-in counter rejected me first with nonsense like they do not do this. I am having a diplomat tax exemp card issued by the department of State and I do not think there should be any problem with it.
After some argument, she finally agreed to "ask about this matter" and said I should check if it is done when I check out. I did check this when doing check-out. And only to find that "it is NOT done"! The female staff is still there while I mentioned this to the other staff standing next to her. The staff helping me seems inexperienced and cannot deal with this matter. Then I looked at that female staff, and finally atfer a couple of minutes she starts to revise my receipt and tried to take off the tax. During the time she did not even talk to me, She just completely ignored me like I do not exist! I think this is how she treats customers who bring her "unnecessary trouble." It makes me to think that I am begging her to do it. In the end, she take off the state tax and leave the "occupancy tax" on the bill. Why is that? She did not even spend time explaining this to me. She just continue to do other stuff, never taking a look at me or talking to me anymore. How professional is she!
I feel really angry about this. Although Ifind this hotel generally confortable, this woman simply destroys my good fellings toward Sheraton.
July 25, 2013
Rated 4 out of 5 by TheoB Room Cleanliness
Unfortunately the carpet in the room was disgusting and really need to be steam cleaned or replaced. When I walked on the floor it feel very dirty. During my entire stay, I did not take my shoes off, because the carpet was nasty.
July 12, 2013
Rated 5 out of 5 by dawn48 great getaway
This is a great hotel. Front desk staff pleasent and helpful. Room and hotel very clean. Beds comfortable. Hotel staff professional . Location could not have been any better. Hot breakfast delicous. Enjoyed stay,
July 6, 2013
Rated 1 out of 5 by Marce What An Ordeal!
I arrived at the hotel at a little after 1:00am and ran into my work colleagues in the parking deck. Naturally, the 3 of us walked in together to check in. The attendant then told us that they only had 2 rooms available yet there were 3 of us and we each had separate reservations. Not exactly what you want to hear after sitting in a 4 hour meeting then travelling 3 hours to get this kind of news. Being that one was a male and the other was my superior, I offered to share the room with her.
We still do not know how a hotel can over book and not notify people especially when the rooms have already been paid for! I stay in this hotel every month for about a week and I haven't been receiving all of my SPG points.
June 26, 2013
Rated 4 out of 5 by Bill79 People Grreat - Air Cond. Awful
Every person in this hotel was kind, helpful, courteous and super nice. The room was nice also. However, the Air Conditioning was awful. The "cold air" either ran or you had to turn it off. Your man from engineering explained it that way to me. The Thermostat does not control the temperature as in most hotels. Either it's "auto" and it runs all the time or it's "economy" in which case it does not run at all. Surely, a hotel a nice as this one can put in thermostats that control the temperature. Otherwise, it was SUPER.
June 24, 2013
Rated 5 out of 5 by WFour The service was AWESOME!
With the renovations, the staff more than made up for it! The front desk, room service cookies, and the breakfast room staff went above and beyond!
June 23, 2013
Rated 5 out of 5 by BigMax Great location with excellent staff
The rooms were comfortable and well decorated. The breakfast was great and the staff outstanding!
June 17, 2013
Rated 2 out of 5 by BDC23 Fire Alarms!
The hotel was just fine and the staff were friendly and helpful. One problem: fire alarms.
Begin awoken in the middle of night and standing around the lobby was horrible. I could not figure out why the staff did not seem to care about this major inconvenience. I had work the next day and unless this was a regular occurrence I would have been far more concerned then they seemed to be.
June 11, 2013
Rated 5 out of 5 by Houzi Sheraton Raleigh
Stayed June 1-5 and thoroughly enjoyed my stay. Especially enjoyed breakfast at the Club; and receive special treatment by Marcus the Bellman who arranged a limo pickup for me at 3:45am on my departure.
June 11, 2013
Rated 3 out of 5 by Brandon No air conditioning
There wasn't any air conditioning in our room. Very hot and uncomfortable. No Resturant . Under construction.
June 10, 2013
Rated 3 out of 5 by martin Room had not been cleaned properly
Both of us came home sneezing and coughing due to the amount of dust in the room. It appeared that it had not been dusted in a while. Also, the there was a big hairball in the bathroom trash can.
June 10, 2013
Rated 1 out of 5 by suzzy Beware
The hotel was undergoing renovation, BUT there is no excuse for having only three elevators to supply the needs of the hotel. They were SEVERELY overworked and were only going up - quite full by the time it got to the sixth floor. We resorted to the stairs. I'm 66 and in fair shape, My husband is 79 and has bad knees. The stairs were not fun - PLUS they were FULL with other people trying to get up or down. I thought we were in a fire drill. I question whether it was safe or legal not to have sufficient elevators for the hotel.
June 10, 2013
Rated 2 out of 5 by SergeantMajor Did not like the stay
The walls were very thin. My wife and I heard the people all night long- talking and doing what grown people do. Also the bath room was very tight in order to get into the shower you first had to close the bath room door. We had construction going on and none of the restaurants in the hotel were open. I just retired after 30 years in the Marine Corps and this was not a good stay for me. Additional issues, I do not understand why you have to pay for internet access. If Burger King/McDonalds give it free when I eat a $6.00 meal then why can't my hotel do this. Also why charge me an additional $9.13 room occupancy tax. I paid $152.10 to occupy the room. Thank you for your time.
June 9, 2013
Rated 2 out of 5 by Bucky773 This hotel has seen better days
The arrival began by having no idea where to park. There are no signs directing you to the lot where they want you to park. No valet parking available. You have to park somewhere, then come inside, receive a map to where you're supposed to park, then go back, retrieve your car from the place it is and find the Sheraton lot. It's not hard to have a sign in the turn-around telling you where to park. The rooms are old and mine was shabby. Ripped chair, scratches on everything, random "splashes" on the wall, old bathrooms. We were awakened twice during the night by fire alarms---requiring us to sit in the lobby for 20 minutes while the hotel tried to figure out what was going on. It was a horrible experience.
June 8, 2013
Rated 1 out of 5 by lucky dissapointed
When I checked in my room wasnt ready, I was then promised an amenity and a call, I received neither. Hotel construction was disruptive, no restaurant, fitness center was small. If you incovenience your customers you must compensate!
June 6, 2013
Rated 3 out of 5 by John39 Not a great Sheraton
This is not a location that carries the Sheraton brand as well as most others. The rooms are fine, typical amenities but nothing special or overly clean. The staff at the front desk were very helpful and professional but overall there is nothing great about the hotel. I stayed there as it was a host hotel for the Raleigh Ironman 70.3 race but I stay in Starwood properties all over the country for business. I was especially put off by the lack of forethought -- if not outright idiocy -- of one of their pre-race offerings. Obviously pre-race nutrition for a 70 mile race is important and the hotel was kind enough to offer items in the lobby for breakfast. While many host hotels offer this for free, the Sheraton charged for it, but not a huge deal. But what WAS asinine was that this was made available as cash-only. Who, exactly, carries cash to a half Ironman? Was it supposed to be in the pocket of my wetsuit for the swim? We were not able to charge it to our room. Obviously this is not something that the typical traveler is going to experience. But I think that this level of service and intelligence (or lack thereof) coupled with the fact that this is a marginal-at-best Sheraton means that there is no reason to make this a destination unless you are in Raleigh regardless and you are loyal to Starwood properties.
June 3, 2013
Rated 4 out of 5 by Cbarnes89 Elevator
This hotel was great besides elevators where crappy. I could not get an elevator on check out day. I had to wait 30on min on an elevator. Continetal breakfast could also not keep up. There was never any food.
June 1, 2013