Rated 5 out of 5 by Silvershark Awesome hotel
From the moment we drove up to the hotel until we left we were treated both like VIP's and members of a family. Anything we wanted was taken care of instantly. When we got to the hotel they had staff outside to make sure our luggage was taken care of and to show us where to park (right across the street from the hotel). During our stay my wife became ill and needed emergency medical care. The hotel could not have done a better job. They had a first responder on staff who was with my wife in less then a minute and had the EMT's on the way. After a two day stay in the hospital we returned to the hotel and they were expecting us and had taken care of everything so all we had to was go to our room. Anything we needed or asked for was done immediately, graciously and professionally. It was southern hospitality at its best. I highly recommend this hotel and when I return to Rarleigh this is where I will stay.
February 24, 2012
Rated 4 out of 5 by jfv01 Front Desk Staff
I would like commend Nigel working the front desk on Feb. 15, he went out of his way to accommodate my wishes and it was much appreciated.
February 17, 2014
Rated 4 out of 5 by Indybusiness Good for the Price
I was confused arriving late at night, because I couldn't tell the hotel was open. There was no obvious entrance and no staff to greet. Once I parked on the street and entered, I realized I was in the right spot and there were people there working. The room was quite comfortable, except there was too little light and the fan was noisy. It was a great price for the location.
February 25, 2013
Rated 2 out of 5 by TomATL The Pipes
The location is wonderful, but the noise from the water pipes is awful - particularly in room 512. This would be a great place to stay if you don't plan to sleep past 5:30am. At that time, other guests begin using water. Each time the guests next door, below, or above use the water, a high-pitched whistle emanates from the pipes guaranteed to wake the heaviest of sleepers.
July 30, 2012
Rated 5 out of 5 by Sissy13 Staff made our stay GREAT!!!
Every time we needed something the staff was immediately attending to it; bringing us extra pillows, providing wake calls, providing maps and directions to attractions and restaurants we wanted to visit during our stay. The hotel and the staff were great. I will definitely stay again when visiting Raleigh and have already recommended the Sheraton to friends and colleagues.
October 1, 2012
Rated 5 out of 5 by AnkoSan Great stay
i enjoyed my stay here, the staff was awesome and i know i probably put them thru their paces with the multiple towel and bedding requests for my stay, the only reason i say facilities average for right now is the revatations are going on and and this are abit disorganizes and the main back door was in accessable during the say and the pool was abit dis organized as well.
May 27, 2013
Rated 5 out of 5 by rf17 In the Heart of Raleigh
Great Sheraton right in the heart of Raleigh. The staff is attentive and you are within walking distance of several great restraurants. The Fitness Center was clean and well maintained.
February 6, 2014
Rated 3 out of 5 by MBabcdefg Title
Definitely loved the conference which is why we were here!
I was surprised there was not free wi-fi. In today's society, I can't imagine a place where people come to do work and connect and have to pay $10/day for internet. That was a bit frustrating.
Elevator waiting… always an issue when things are happening at the same time, so can't fault that too much.
April 1, 2013
Rated 4 out of 5 by Rachel8760 Comfortable and Accommodating
The room, including the bed, was comfortable. The staff were accommodating, especially when I had to extend my stay because of travel plans that were interrupted by Hurricane Sandy. I would have appreciated more food options in the hotel, particularly on Sunday evening, when nearby options in downtown Raleigh were slim and it was windy and chilly outside.
November 1, 2012
Rated 5 out of 5 by LHB3 New Year's Eve at the Sheraton
Check in was quick and so was check out. Staff were friendly and prompt to meet requests and answer questions. The food buffet was really good and well attended by staff. The room was nice, clean and comfortable. We were on the 8th floor and had a great view of the First Night Festivities. Would definitely make this a place to stay on New Year''s Eve.
January 14, 2013
Rated 1 out of 5 by Ducttape1601 Maintenance issues
My room, 1601, had major maintenance issues. A sconce half hung on the wall, magnified mirror loose from the base, chipped wall paint in several locations, loud bathroom fan, but worst of all, duct tape holding the window together that made a horrible noise when the wind blew. I complained, engineering fixed it...you guessed it - with more duct tape.
March 8, 2013
Rated 4 out of 5 by Debbie2569 Cocktail Hour
This hotel was very nice. The only disappointment was the 5:00 to 8:00 cocktail hour where the appetizers ran out by 6:00 p.m. with no replenishments. We were told it was due to the church ladies who ate quite a bit. The hotel should have planned for more food. This cocktail hour was set up due to the restaurant/bar was currently being refurbished.
August 2, 2013
Rated 3 out of 5 by travelerwkids Solid business travelers hotel
This Sheraton is good choice for doing business in the RTP area of Raleigh, NC. The hotel's common areas are updated and offers dining, full bar, coffee shop and gift shop - everything you need. Healthclub next door is well equipped.
The service was excellent on my most recent trip - everyone was friendly and helpful.
Room condition is average.
February 14, 2012
Rated 5 out of 5 by RS2425RL The hotel has a great location
This hotel met my expectations. The staff was pleasant and accommodating - especially the front desk agent that checked me and my wife in. The Club Lounge was comfortable and inviting - I enjoyed breakfast there and the attendent was friendly and pleasant. The location is great and I plan on returning to enjoy the hotel again in the near future.
May 26, 2013
Rated 5 out of 5 by Shofar2014 Ideal selecton, both location and features
Convenient to many destinations, friendly staff, better than average in house restaurant
February 12, 2014
Rated 5 out of 5 by JP28168 Great hotel!
Every staff person I encountered at this hotel greeted me with a smile and several asked if they could assist me in anyway. My room was lovely and the crisp, clean, white bedding was wonderful. I stayed at the Sheraton for a conference and was very pleased with the facilities, food, and staff. Thank you and I look forward to staying here again!
March 26, 2013
Rated 1 out of 5 by rmwalke2 Worst Customer Service
I only visited the bar/lounge area and that was all I needed to see. I would not pay money to stay here nor would I allow my friends or family to stay here. I received the worst customer service ever and the "manager" did absolutely nothing about it. I have family visiting in a few weeks and I will definitely make sure they don't stay here.
March 13, 2012
Rated 4 out of 5 by Zacnlinc Great location, always a great experience when there
My experience with Sheraton - Raleigh has always been a very pleasant experience. Although I live in San Francisco, CA I'm almost always there in the RDU-RTP at least every six weeks for at least 5-7 days! And each time I check in the friendly staff great and treat me as if I were a family member coming home!
Keep up the great work!
September 29, 2012
Rated 5 out of 5 by Pam1964 This hotel has great comforts
The beds are comfortable and the bathroom was roomy
February 12, 2014
Rated 5 out of 5 by Claymate Sheraton Raleigh Hotel
The location is perfect for the downtown Raleigh area. We were attending a play at the NC theater and it was just a couple of blocks away. The hotel is in the middle of dong some new renovations and should be even better soon. They serve a complimentary hot breakfast in the mornings too. The staff was very friendly and helpful.
May 12, 2013
Rated 2 out of 5 by CharlotteTravelers Below expectations and past experience
Original room was changed after I was told they had me booked in a handicap accessible room. Company access to club level lounge evidently has been changed. Complimentary wireless only worked after a call to tech support on the night of arrival. It did not work the next morning even with the supplied username and password.
January 4, 2013
Rated 4 out of 5 by SPGMEMBER13 Excellent customer service
From Front Desk to Lounge Staff – everyone is very welcoming, friendly and helpful. I have stayed at this Sheraton property for almost 3 months for business and they made sure that I feel like home.
I would like to thank Christine, Spencer, Diane and many others for their hospitality.
November 26, 2013
Rated 3 out of 5 by pooh Not what we expected for the price
Not enough elevators for a convention hotel; they were crowded and slow. Shower tile was moldy; we asked for it to be cleaned and job was done so/so. Cost was high for the condition of the hotel in general considering a neighboring hotel in better condition was $30 less per night we found out later.
April 8, 2013
Rated 3 out of 5 by cheermom2 check in
I was disappointed because check in was at 3:00 and I had to come back 3 different times and it was 5:00 before I was able to get my room. My daughter couldn't get dressed for a competition that we were there for, she had to go to some friends room across the street and get ready. Very inconvient.
February 25, 2013
Rated 5 out of 5 by Croninnc New Year's Eve
Raleigh Sheraton is in the center of action for Raleigh's First Night celebration. Hotel security was great, but not obtrusive. We enjoyed the festivities on the streets, but then the warmth and security of the Sheraton. Staff very friendly and helpful. Hotel exceptionally clean as always.
January 3, 2013
Rated 5 out of 5 by Ss52 Staff were all exceptionally friendly & serving
We had only one issue - they were working on the air exchange/ cooling/heating over the Christmas holiday so our room on the 12 th floor got very stuffy for 24 hours, making it mildly uncomfortable.
December 31, 2013
Rated 2 out of 5 by Abcoaster Disappointed
Was on a waiting list for the hotel, as I was in town for a convention...which close to the event I got a reservation. The pros: the room was clean, bed comfortable, and hotel floor super quiet (never heard other guests, or noises). Cons: No refrigator, no complementary breakfast, and when I checked out a day early they informed me it would be a fee (half the price of the rate). I asked to speak to the manager and explained this was not mentioned when I reserved the room. Also when we checked in we used one card but I didn't want that card used so I switched cards. I had to wait over 40 minutes for the staff to figure it out. They keep complaining I wasn't being charged enough. Well I looked at my statement and I was charged more than if I hadn't cancelled my last night. I was originally staying for 4 nights and stayed only 3, but I was charged for 4 and after my stay I see a small charge from them! What is that from? The staff made no effort to apologize for the long wait and mistakes they made.
October 12, 2012
Rated 4 out of 5 by SheilaR Dependable and comfortable
This is the third time I"ve stayed at this Sheraton in downtown Raleigh and the second time during the annual Animazement convention, which my girls attend. The staff has always been pleasant and ready to help. Though renovations are currently underway and the restaurant is unavailable, there was a small temporary bar set up that I patronized Saturday night. It was fully stocked and I could tell the bartender was more knowledgeable than most. The heavy use of the elevators can make for slow wait times and the hotel opened up its employee service elevator for guest use when 1-2 of the 3 elevators had temporary delays. The breakfast offerings and evening hors d'oeuvres were quite sufficient. The location is perfect, not just for the convention but for general access to downtown. The public and hotel parking garages directly across the street are extremely handy and the parking cost is far below that for most cities, at least for a weekend. We'll be booking our stay for next year's convention very soon.
May 27, 2013
Rated 3 out of 5 by orthovettech Good Location
This hotel has a great location but the staff all have less than great personalities. All but one person acted as though they had better things to do than to help us by answering our questions like where the best restaurants were and where we could find family friendly night life.
November 7, 2012
Rated 5 out of 5 by PaFam Very enjoyable
Clean rooms very friendly staff. Excellent club room and lounge with good food. Pool and hot tub clean although pool room a little cold. Definitely worth the points. Plus parking across the street free on weekends. Considering staying next week in our way back through the state
August 4, 2013