Rated 4 out of 5 by BadCheckin Horrible check in experience
I love this hotel and have stayed here often for both work and pleasure. This is the first time I've had a bad experience. An issue at check in was very poorly handled with the check in manager being arrogant and rude. It cast a negative light on weekend. Very disappointing.
April 14, 2014
Rated 5 out of 5 by Max10 great location
This is the second time we have stayed at this hotel. It's location is within walking distance to most things downtown. Rooms are a good size with comfortable beds. Shopping, restaurants, nightlife are just a few blocks away.
April 28, 2014
Rated 1 out of 5 by Ramin17 No elevators, no front door,....
Elevators were not working for more than 24 hours. I can accept a couple of hours, but more than that implies lack of management's ability to deal with situations.
Front door was under service, reduced to one small door with tiny opening. There were always people in front of the tiny door smoking. Walking out of the hotel was like walking into a smoke curtain.
November 30, 2013
Rated 5 out of 5 by Newtonville No complaints at all
excellent service, staff was very polite, helpful, friendly and courteous at all times. Room and bed were very comfortable.
May 12, 2014
Rated 4 out of 5 by jlh88888888 housekeeping was a great help
Have spent many times at Sheraton. this time the housekeeping staff stood out. I left something in my room and housekeeping was able to pick it up for me and I was able to retrieve my item. Housekeeping made this stay better than all the other times I have stayed at the Sheraton
April 7, 2014
Rated 4 out of 5 by sankey40 This hotel is a good choice in Montreal
After a terrible experience in the Sheraton Times Square NY, we really liked this hotel . Wonderful ambience, great dining room and excellent breakfast facilities, super bar, pleasant room. The only thing missing is fee wifi in the rooms. On Xmas Day the Sheraton Centre offers a free lunch to 600 handicapped, and their staff volunteer to help. Bravo.
December 26, 2013
Rated 5 out of 5 by Weskap Exceeded my expectations
Have not stayed in a Shedraton for a while and have been pleasantly surprised. The hotel was well located, had very friendly, helpful and professional staff. The room was well fitted out, had a very comfortable bed and bedding, clean B/R with nice ammenties. The bar and resturant had good service and good food. All in all a very good stay and a good value.
July 3, 2013
Rated 3 out of 5 by SamuelZ A bit too crowd, location is great
This is the most busy Sheraton I ever visit, so many people check in when I arrive. And aircondition in room is too loud. Overall I would rate it average, somewhat better than fourpoints, good for business travel, close to CBD.
April 21, 2014
Rated 5 out of 5 by Ira77 Central location, friendly staff, nice size rooms
This hotel is in a really great location, close to metro, walking distance to several restaurants, Old Montreal etc. Staff was very friendly, and there were plenty of them. Pool area nice and the guy there super friendly to our kid. Very nice bar area for getting together and the Link computers were well located and useful.Definitely would return.
September 9, 2013
Rated 2 out of 5 by jojo This was a very disappointing experience
I would not recommend this hotel. Staff were not very helpful. The room was hot, the air conditioner made a tremendous amount of noise. I was amazed when I pulled in and left with lots of luggage and the bellman simply watched. Did not even offer to help. It was quite stunning for a hotel in a chain that usually performs much better than this.
May 1, 2013
Rated 5 out of 5 by jbfox LeCentre Sheraton Montreal - Canada Day Long Wknd
Excellent location! Park the car and walk to most local attractions. Excellent proximity to Dorchester Square for all transportation needs. Not the most spacious room for the money, but definitely clean, quiet, and comfortable - The view from the 36th floor was awesome! Club breakfast was great also. Thanks for a great weekend Montreal! :)
July 2, 2013
Rated 1 out of 5 by sleepless2013 sleepless night
Hotel staff were first rate.
Bed was great but there were mechanical and wind noises all night long. Every 15 minutes...wining mechanical noises that I could find no way to shut off. Have to resort to a pillow wrapped around my head to get more than 15 minutes at a time. Next time, I will encourage our company to seek out a boutique hotel.
March 25, 2013
Rated 4 out of 5 by Ottawa2003 Excellent Location
Given the size of the hotel ( hotel was full due to a national dance competition) , service at reception was fast and responsive to my requirements. The Montreal location was very central for tourism.
April 22, 2014
Rated 2 out of 5 by Dookers4 Tiny room & Billing issues
SPG king size room was so small. Could sit on toilet and turn on sink & shower in bathroom. Our credit card was charged twice for full billed amount. Hotel said we weren't but our bank account clearly shows we were. Very unhappy we used 6,000 SPG points on this unsatisfactory stay.
March 17, 2014
Rated 5 out of 5 by Rick90 First Class Service Sheraton Montreal
Always the best service of any hotel at the Sheraton Centre in Montreal. The staff is always friendly, the accommodations great and they really go out of their way to make me comfortable. Their staff go the extra mile. Love staying there. Richard
April 4, 2014
Rated 4 out of 5 by Voyager9270 Generally pleased, with a few minor quibbles
For the most part, the hotel provided everything we needed. I have a few quibbles regarding sheets that were overstarched and not properly tucked into the bed, garbage in the hallway that was not promptly removed, and excessive prices at the hotel bar, but generally speaking, we were happy. We especially loved the gym!
January 13, 2014
Rated 3 out of 5 by ColoK review
Bathroom has no ventilation. I banged my elbow off the bathroom door a few times as it blocks the way into the bathroom - get a sliding door.
It was also cramped in the room as I had to shuffle furniture to get at the window coverings.
I am also quite sure I forgot my laptop in the room and the staff did not find it - strange.
August 26, 2013
Rated 4 out of 5 by Myangel This hotel has a great location
The hotel is located in such an area that you don't need to rent a car. I did and only put 40 km on it for the weekend. The metro is only a block away and there is lots of shops, pubs and restaurants near by. The lady at the pool desk was very helpful and polite. The whole overall stay was pleasant.
February 21, 2014
Rated 5 out of 5 by raslease Hotel is well situated and convenient
Front desk was very pleasant and helpful. The room was spacious and clean and all amenities were good quality. Very convenient and abundant plugs at the desk to handle all of today's electronics. The club lounge was large and spacious with a very helpful staff.
From this location you are close yo everything.
February 1, 2014
Rated 4 out of 5 by Traveler520 Well managed Sheraton
Staff were courteous and efficient, hotel was nicely appointed. Breakfast was very good. Appreciated the complimentary internet. Food in lounge was very good.
Desk was awkwardly located at the foot of the bed, and blocked access to the window area. No towel bar to hang bath towels. Wish breakfast was complimentary.
May 29, 2013
Rated 5 out of 5 by Jomama44 Excellent Room - soooooo comfortable
Clean and comfortable rooms. The space is well decorated. The beds and pillows were especially comfy. Thank you!
April 29, 2014
Rated 5 out of 5 by CSTB Innovative Green Approach
In addition to the outstanding service, I loved the idea to choose no room service.
May 2, 2014
Rated 3 out of 5 by TammyF Small but clean
Very clean, great location; however the room was very small. The bathroom was so small that it was a challenge to open and close the door if you were standing in the wrong place. The worst part was that the hair dryer was so old that it burned a section of my hair completely off! Overall, not too bad though
April 3, 2013
Rated 5 out of 5 by bigbob222 good place to enjoy a city view & hockey game
I had 1 minor incident with room noise but they took care of it right away. it was an isolated incident and i highly recommend staying at le sheraton centre. Its right accross the street from the bell centre and also right up the block from st. catherine street. nice property! Ive stayed here many times!
April 2, 2013
Rated 3 out of 5 by Carm64 Oct 29 and 30th 2013
I had previously commented that I am a light sleeper and need a quiet room so was surprised when I was put into a room (3621) directly under the ventilation system. I didn't sleep at all on Oct 29 and although moved to a quieter room ( 3416) for the night of the 30th, didn't like the incovenience.
November 1, 2013
Rated 1 out of 5 by Veromari Floride very noise
We had a junior suite on the 34th floor. Unfortunately, we were unable to enjoy our stay. A party, with yelling and door slamming went on until 4:30 am. We complained twice. The only compensation offered was 5000 points with no apology. Would not recommend the hotel and will never stay there again.
February 4, 2013
Rated 5 out of 5 by Tostao Great Hotel for a Great City!
It was a again a very nice experience to be @ the Sheraton Centre and enjoy the wonderful Montreal. All was very good and impeccable in this Hotel. The service was amazin. The gym was renewed and it is a reall good one if you wish to continue with your routine meanwhile you are out of your town.
April 2, 2013
Rated 3 out of 5 by Cynic Little things
FIrst Sheraton/Westin in a long while that hasn't really met expectations.
1] When registering I was asked about Green choices, and opted in. Despite this, the next morning housecleaning showed up bright and early at my door - apparently message didn't get through. I then had to argue with guy at desk at check out for my measly 500 points.
2] I opt for green choices but do need refreshed in room coffee packets - I had to call and they delivered - just one.....
3] WIthout warning the Club Salon was closed to the public one night - private function. No drinks or hors d'oeuvres - again, petty but .....
4] No hot water in BR sink tap (or at least after running for 5 minutes there was still no hot water)
5] Internet - a pain to have to log in again and again, apparently every time my laptop went to sleep or shut down.
6] I registered for a hotel+parking package. At checkout they tried to charge me for parking and then didn't seem to believe me when I told them the package I had registered in under.
June 15, 2013
Rated 5 out of 5 by Wilson14 Great Hotel
This hotel is one of the best that I have stayed in in Montreal. The facilities are top notch and the staff is very professional and courteous. The lounge is very comfortable and grand.
April 3, 2014
Rated 4 out of 5 by JLac Great Location!
This hotel is pricey but the location is fantastic. Unfortunately the downfall is there is no free WIFI. They say it is available in the lobby but it is terrible. When you pay the $15 for WIFI it only works on one device. The rooms are spacious and clean. The bar is a nice feature.
May 4, 2013