Rated 3 out of 5 by Goalie Great Location / Good Hotel
I stay in Sheraton hotels fairly frequently and I usually have no problems. When I arrived on Super Bowl Sunday approx 5 pm I had 2 rooms and only one was ready. I used my upgrades for suites and they said to come back. I returned in an hour and it still wasn't ready and they said they were cleaning it right away. I was then given another room which was sub standard and said I will wait for the room they promised so finally after the Super Bowl they had my room ready. Approx 10 pm. I was not happy.
February 6, 2014
Rated 5 out of 5 by Cheryl44 Wonderful stay!
Great hotel in all aspects, but the beds & pillows were the most comfortable I've slept on in a hotel in years. No complaints!
February 3, 2014
Rated 5 out of 5 by raslease Hotel is well situated and convenient
Front desk was very pleasant and helpful. The room was spacious and clean and all amenities were good quality. Very convenient and abundant plugs at the desk to handle all of today's electronics. The club lounge was large and spacious with a very helpful staff.
From this location you are close yo everything.
February 1, 2014
Rated 4 out of 5 by djn99 Turning a Negative into a Positive!
When I arrived in my room I noticed some small black specks on the bed cover. When I investigated more closely, I noticed hair on the bed cover as well. I returned to the front desk and advised Anna. She was very customer focused and went out of her way to apologize and offered me a room upgrade and 2 complimentary drinks at the bar. This was totally unexpected, but most appreciated. Thanks Anna and Sheraton team, great work!
January 30, 2014
Rated 4 out of 5 by Slye Very expensive
Very nice up to date room, will however not stay again only because of the price. Cannot justify spending 270. 00 for about a 7 hour stay, next time will just drive home after the hockey game
January 27, 2014
Rated 2 out of 5 by Perl4999 Tough Stay
The room i reserved was not avail, received a very small room. The walls were so thin I could hear the person in the next room coughing and snoring.
January 24, 2014
Rated 5 out of 5 by Jan2014 Lounge
Joanne was incredible working the lounge. Excellant service!
January 24, 2014
Rated 3 out of 5 by JG14 Just felt like average
Our stay was just ok nothing special, woke up several times due noises in hall every time someone going back to room, bell noise from elevator kinda annoying, pool seemed to close early but opened after we called down, will probably stay again because it is close to where we enjoy to spend time while in Montreal and we do not like to drive about once we are settle...thnks
January 20, 2014
Rated 3 out of 5 by Lackofwireless27 Wireless too slow
I have been a SPG member for many years. I am generaly happy with the service and hotel stays. I am not happy with the consistent poor wireless connections in several of your hotels. Please invest in better wireless connection service as the business traveller is demanding it!!! Also, checking into Queen West is a terrible set up which drives lineups, and lack of view to assess your wait time.
January 14, 2014
Rated 5 out of 5 by Hussein50 Great and friendly staff
Beside being very comfortable, I found the staff extremely accommodating. I needed work done on my pants that ripped during the meeting, they picked the pants up and fixed it nicely and laundered it for me at a very reasonable price and very quick as well. Thank you.
January 13, 2014
Rated 4 out of 5 by Voyager9270 Generally pleased, with a few minor quibbles
For the most part, the hotel provided everything we needed. I have a few quibbles regarding sheets that were overstarched and not properly tucked into the bed, garbage in the hallway that was not promptly removed, and excessive prices at the hotel bar, but generally speaking, we were happy. We especially loved the gym!
January 13, 2014
Rated 4 out of 5 by Albaba Facilities
Excellent Conference Facilities
January 13, 2014
Rated 2 out of 5 by Scott19 Terrible Customer Service!
The hotel is nice, conveniently located to the Bell Centre and downtown but I was so put off by the staff it's not even funny. I was in shock by the attitude of the front desk staff and will never return to this property.
January 7, 2014
Rated 4 out of 5 by BillY1982 Overall very good. Improvement needed on customer service
What was good.
1. The room is clean. The Sealy bed is very comfortable. Room facilities (water bottles, coffee bags, bathroom kits) are provided promptly when ordered.
2. I was offered to a choice of another room with better views or with a living room since I had a long stay.
What needs improvement
1. Project & Incident management - The internet service was upgraded in December, 2013. It was a complete bad project over the weekend: No fallback plan, No Plan B, Slow recovery (more than 2 days). I had the impression that the guests were not updated on the recovery process. I had to call many times and ended up complaining to the managers.
2. Laundry service - There were numerous times where I had to ask for the laundry sheet and the bag because they were not replaced. It was very inconvenient. (I had a long stay for 1 month).
3. Insufficient internal communication amongst staff - Many times after I declined housekeeping, the ladies still tried to come in and clean the room. And some occasions where two different staff try to bring the same things to me twice...
My overall impression is very good, but the hotel feels under-staffed. I guess it would be understandable due to the expensive labor cost in North America.
January 7, 2014
Rated 5 out of 5 by Wally416 Friendly staff
We enjoyed the close proximity for shopping and hockey. The staff made us feel very welcomed and comfortable. Many thanks, we will return.
January 6, 2014
Rated 4 out of 5 by sankey40 This hotel is a good choice in Montreal
After a terrible experience in the Sheraton Times Square NY, we really liked this hotel . Wonderful ambience, great dining room and excellent breakfast facilities, super bar, pleasant room. The only thing missing is fee wifi in the rooms. On Xmas Day the Sheraton Centre offers a free lunch to 600 handicapped, and their staff volunteer to help. Bravo.
December 26, 2013
Rated 4 out of 5 by AndrewBrooklyn Professional and friendly staff
It is my favorite hotel in Montreal. Really good location, and extremely friendly staff.
December 25, 2013
Rated 5 out of 5 by NSgirl NSgirl
Very nice hotel ,staff were very efficient and friendly.
December 18, 2013
Rated 5 out of 5 by Biffster Features
Consistently excellent service
December 17, 2013
Rated 3 out of 5 by deanne way to expensive
The room was small and the TV smaller than I have in my own apartment. Costs way too much, ridiculous 229/night
December 17, 2013
Rated 5 out of 5 by paul4687 December stay
great hotel...will be back for additional stays
December 14, 2013
Rated 4 out of 5 by tb0674 Review
Overall, the service was good. The pop machine on the 15th floor close to room 1509 was broken. I tried at least 3 or 4 times to put $2.25 in to get a pop or juice and it didn't work. It was not out of stock and I tried getting my money back and it didn't work.
December 14, 2013
Rated 4 out of 5 by Hadrian9637 Montreal - New Job - Sort Of
The Sheraton Centre in Montreal is, and always has been, my 'go-to' destination whenever I need to be in Montreal. Great location within walking distance of the shops on Ste Catherine, the Central station, and the main highways in/out of town.
The rooms are fabulous with amazining views over the island, the mountain, and the river. The renos done to the rooms have made them even more comfortable.
December 10, 2013
Rated 2 out of 5 by OttawaAlex Basics are all there but hotel is tired
I stayed at the Sheraton for two nights in December.
Pros: It was very close to all the things I needed to get to in downtown Montreal. My room was comfortable and clean, and good-sized. The bed was very comfortable.
Cons: The hotel is tired and needs an update. The bathroom was particularly in need of improvement: very bad lighting, tub needed regrouping, floor tiles cracked and broken.
We got back to the hotel late after giving a concert. It was 11 pm on a Saturday and there was no food available from either the bar or room service. This is bizarre in a downtown Montreal hotel.
December 9, 2013
Rated 5 out of 5 by FirstEverREVIEW44 General Manager Made it right
I spend many nights in SPG hotels and most of the time everything goes perfect...Although this stay wasn't perfect, the GM made everything right, and I left with a GREAT feeling of being a valued Guest...
December 4, 2013
Rated 5 out of 5 by FFcash1234 Montreal trip
I got to visit your hotel on your worst day. The hotel pool flooded and took out the elevators. I had to walk up 24 flights to my room, but hey I liked the exercise. I got to say your staff were excellent in resolving the problem and hundreds either walked or waiting a long time for the service elevators. Overall, the entire hotel met my needs. Across the street to my meetings. Down teh road from the Eaton centre, close to Old Montreal, and about 20 minutes from the airport pending on traffic.
December 2, 2013
Rated 2 out of 5 by Helene21 Raining inside the elevators
Unfortunately this was not the best stay due to the fact that when we checked in around 1745 it was actually raining in the elevators. As soon as the doors opened, rain was poring down the top of the door and actually kind of ruined the hair I had just fixed up...notwithstanding the rain on my leather jacket. I had to blow dry my hair when I got to my room so was a bit late for my business dinner. Then when we came back from dinner around 2130-2200 we had to line up for the service elevator for quite some time. In the morning I asked if complimentary coffee was served anywhere and was told I could go to the coffee bar to purchase some. I found out after by colleagues that I could have gone to the 37th floor...There was no apologies at any time for the inconvenience the water issues caused which kind of surprised me.
December 1, 2013
Rated 1 out of 5 by Ramin17 No elevators, no front door,....
Elevators were not working for more than 24 hours. I can accept a couple of hours, but more than that implies lack of management's ability to deal with situations.
Front door was under service, reduced to one small door with tiny opening. There were always people in front of the tiny door smoking. Walking out of the hotel was like walking into a smoke curtain.
November 30, 2013
Rated 3 out of 5 by jburron Nickel and dime
I have stayed here many times. It is my go to hotel in Montreal but sometimes I wonder...
There was a problem with the elevators and it was tedious to get up and down so I had a couple of items I thought I'd leave with the concierge. I said the reason I was there is the elevators are slow and he said there is a charge of $6 to leave something. I thought it odd as I was still in my room do another night and for a company like Sheraton to do this after offering free internet and computers downstairs it was more strange.
Maybe try another spot in future.
November 28, 2013
Rated 5 out of 5 by 228Gloria Always a pleasure!
The only disappointing part was when I went to the Picadilly shop and the clerk seemed to go out of her way to ignore me. Ended up walking out.
Every other staff member I came in contact was superb
November 22, 2013