Rated 2 out of 5 by shar33 Not what we expected for a Sheraton
This hotel fell below our expectations for a Sheraton. The halls were dirty, our room had a weird smell. The bathroom was not clean. When made reservations booked 2 queen beds and were given 2 double beds and were told nothing else was available. The pool needs major improvement - my son wouldn't even swim in it and he swims in murky lake water! Tried to check out a day early and were told that we would be charged for the extra day. Very disappointed.
July 24, 2013
Rated 4 out of 5 by Paperboy Room HVAC Needs Upgrade
The individual fan coil unit (heater) in the room is so old and so loud it made sleep difficult. The noise level is unacceptable for a hotel room. The units should be rebuilt as new or replaced.
April 9, 2014
Rated 2 out of 5 by parentuvm1 Some rooms are truly terrible
When we checked in, the room we had reserved was unavailable, so we were given an alternative room--which was the last one available although we had made reservations a month in advance. The room was tiny, had pipes running on the outside of the walls in the room, the only closet was in the bathroom, and the room smelled of mildew. We complained the next morning and requested to be moved to a different room. We had booked a room with two beds, the first night, we had to share a queen size bed, but the second night, we were able to have a room with two beds, and that room was also cleaner and more acceptable. Obviously, the hotel has some nice rooms, but it also has some of the worst rooms I have ever seen in a hotel. When making reservations, you run the risk of having the really nasty room as well as possibly having a very nice room.
April 17, 2013
Rated 4 out of 5 by Spook11 Seems newly renovated
Only there for one night and a business meeting. Facilities and my room were top shelf. Everything in the room appeared to be recently renovated and everything worked as it should.
I was a little disappointed with the breakfast buffet. I'd give it a C at best.
April 1, 2014
Rated 4 out of 5 by AndKev Great location, Nice pool area
We stayed at the Sheraton Burlington from December 13th-15th 2012. Easy and friendly check-in and check-out. Pleasant staff throughout hotel. Good food at Tuckaway's and nice continental breakfast at G's (club floor). Beautiful pool area. Once club floor lounge is fully renovated, I'm sure that it will be nice. Would stay here again.
One small thing: It would be nice to have fresh chocolate-chip cookies at the front desk for guests of the hotel.
December 18, 2012
Rated 3 out of 5 by Irened73 This stay was okay...
Room had ants, one of the pillows had blood stains, there was only a quarter roll of toilet paper and no extras in the room. We had to take bath tissue from the public restroom. The shower was stained and dirty. In addition a hotel employee mistakenly knocked on our door in the middle of the night and didn't even apologize for disturbing us. Lastly the wait at the restaurant for breakfast was too long and by the time we received it it was cold.
August 28, 2012
Rated 5 out of 5 by DPinVT A night in Vermont
Everything went splendidly. Great hotel, have used it many times
April 16, 2014
Rated 2 out of 5 by IrishJoe This hotel lacks customer service
needed the shuttle to pick us up only to be kept on hold for 10 minutes when calling the desk. Called back, and kept ringing 3 minutes before picking up. Key to room difficult to work, had to return to desk. Not a fresh or clean smell to the halls or rooms. Told it was not necessary to make reservations at the Tuckaway Restaurant, but when we went back, asked if we had reservations. After much discussion, finally seated our party of six.
October 7, 2013
Rated 5 out of 5 by toot12 Guest and Pet Friendly
I appreciate the option to have my dog in the room. There was a special sign to put on the door to alert the cleaning crew. There is a large grassy area to walk the dog. There are entrances on the side of the hotel with easy access to the outside with the dog.
Because I had my dog, I ordered room service for dinner and breakfast. The room service staff was very friendly and the food was delicious.
I had a very relaxing stay. Thank you!
November 1, 2012
Rated 2 out of 5 by leo3 Poor communication and planning
I made our reservation and specifically stated we had two rooms WITH DOGS and one without for our National Specialty Dog Show hosted by your facility. I called back multiple times to clarify everything was correct. I spoke with Ben the first of March to assure all three rooms we booked could be at least on the same floor. My room was on the Club Floor (with dogs) and Ben moved the other two to the Club floor also. I rec'd confirmation of our reservation showing these changes. At our arrival we were all placed on different floors due to availability. We understood and were told by your employee, Bill, that one room could be moved the following day to the club floor to be close to us. We signed a pet agreement for our room (on the Club Floor). We also upon entering our room, called back down to the front desk and asked for a refrigerator as we feed our dogs raw food. The maids delivered a refrigerator a few minutes later - but were frightened by the dogs and my husband had to take it from them and hook it up. TWO days later we were pulled from our dog show and accused by 4 of your managmenet staff of lying about having dogs in our room. They stated that we were told when checking in that we couldn't have dogs on that floor and we swore to them that we would not!! They told us we had to move out of our room. This was the most embarrassing, poor displays of customer service I've ever experienced! If someone had just approached us and explained things in a professional manner - instead of accusing us of lying and trying to pull one over on your hotel, we might have been upset at the poor communication and inconvenience, but we would have been far more understanding that mistakes can happen. I have worked in upper managemnet for many years. Part of our continued training is to have good customer service and recovery. Although, your front line staff is very polite and accomodating, your managment needs a refresher on how to handle situations like this in a better manner.
April 29, 2014
Rated 4 out of 5 by linda3gary club floor
I booked a large block of rooms for my daughter's wedding. The rehearsal dinner and Monday morning breakfast were great. Everyone had a wonderful time. Overall your hotel has a warm ambiance. I was disappointed, however, with the 4th floor which made a poor first impression. The staff was not prompt in cleaning up trays and dishes left outside of rooms; dirty laundry was left on the floor outside the guest rooms for pick-up (several hours later) and I even found trash left outside my door. I know the hotel will be undergoing renovations and my rooms itself was clean. I wish I could say the same of the hallways. My husband has asked me to point out that the choices in the club room were paltry and that the snack bowls were frequently empty with no water bottles or freshly brewed coffee, juice or fresh fruit. Thank you for your attention to our suggestions.
October 20, 2013
Rated 2 out of 5 by patience86 Large hotel with poor service.
Front desk insufficiently staffed for volume of rooms / visitors. The large TV in the lobby area was broken, did not work. There was no TV channel guide in the room. No coffee is available other than sit-down in the restaurant. No newspapers were available in the hotel, complimentary or otherwise. When I checked out they charged me $745 for 2 nights, my confirmed rate was $526 total. They corrected it, but only after I complained.
October 11, 2012
Rated 1 out of 5 by blcoops Disappointed
For 35 years, we've been to the Sheraton for Conferences & overnight stays. We were looking forward to this stay. We even were told we got an "upgrade." (Room 206). The door looked like it had been repaired from a break in, there were cobwebs behind the bathroom door, the heater went on and off all night and kept us up, the creamers for the coffee machine were about 1 tsp. each and coffee in the hall was only for elite guests.
April 24, 2013
Rated 4 out of 5 by Arlene81191 Beautiful & Comfortable
I enjoyed my weekend away from home.
About 100 people had a conference in this Sheraton Burlington and I arrived on Friday at about 5 pm. I stayed until Sunday about noon.
Sometimes servicing a large group can be daunting but I believe we had all that we needed & we are grateful.
Everyone on hotel's staff was helpful & hospitable. The facility was clean & comfortable. I have no complaints & I will return to stay here again.
July 25, 2012
Rated 2 out of 5 by lookingatUVM unsatisfactory but close to UVM
No in-room wifi. Couldn't get Lobby wifi to work and it forced me to download Oneview, which I now can't get out of my computer. Room smelled strongly of air-freshener. Air conditioner/heater was very noisy. In-room coffee maker made bad coffee and none provided in the Lobby. There were other guests wandering around in the morning with me, looking for coffee
Bathroom was spacious and well designed. Beds were comfortable.
October 7, 2013
Rated 4 out of 5 by Dan87 Great to be back.
This was my second time in two months.
It was a great experience again.. They changed few things in the club lounge. There were less choices at night for hors d'oeuvres....and no sparkling water anymore...?? I hope you will do something about it...it was really appreciated.
Overall my stay was great and staff always nice to us. I'll recommend this hotel...The fitness center is all new..but the hot tub is no longer there.
May 28, 2012
Rated 2 out of 5 by Hockey514 Beware
While this property appears nice on the surface, we were assigned a room in the oldest wing of the facility, currently undergoing renovations. The quality of the room was one-star motel. Smelly, damp, cramped accommodations. Beware if booking that you get a better room, especially if you don't have much status.
We won't be back. Well maybe to the bar, which was excellent with 7 local VT brews on tap, and great service!
June 23, 2013
Rated 3 out of 5 by mhv3 Hotel in midst of upgrade
Half of this hotel has been upgraded, so it's a crapshoot as to whether you'll have a good room or an only ok room.
On our first night at the hotel, we were in the old wing, where the ceiling was visibly stained with water damage, and we had a leak in the middle of the night (later explained as the person next door falling asleep while their shower was running). Nothing was done at 3am but a pile of towels was placed on our floor, dampening the drip noise.
Additionally, the shower never got warm and had bad water pressure.
The hotel staff moved us the next day when we called and said we were ready (although we had to transport our own bags down to the front desk and then to the other wing, which I found to be in bad form given our experience the previous night). Our room in the new wing was significantly nicer, with good water pressure, hot water, and nicer fixtures.
May 29, 2013
Rated 1 out of 5 by MikeB1 This hotel was a huge disappointment
With the exception of the bar late at night, the service was slow, rooms were not cleaned, rooms were not restocked and overall not what we have come to expect from the Sheraton. Room was not stocked with coffee or condiments upon arrival. First day my room was not serviced or cleaned. I opted for the green route the second day, and my room was not cleaned at all. I opted out of the green route, and my room was only partially cleaned, was not vaccummed, towels replaced or condiments replenished. Rooms were not looked at till late in the afternoon (4 pm or later). Went down for breakfast, three tables occupied, wait staff took our drink order and never came back, we left after 15 minutes and went somewhere else. Overall not what I expect of a Sheraton Hotel and, although I used points, definitely not worth the money. Staff were slow and not apparently customer oriented.
August 14, 2013
Rated 2 out of 5 by nsnow91 Bad Hotel for being a Sheraton
Every time I've stayed at this hotel, I've had a bad experience. First, they have been remodeling for so long and nothing looks different, I would at least expect member rooms be upgraded. The room itself was pretty bad, very old furniture, uncomfortable couch, TV cable service is horrible, no real "cable" TV. There is nothing for free on-demand and ordering movies are $15. The hotel restaurant has bad service, I sat at a table and no one came by for about 15min or so and it's wasn't busy and this wasn't the first. The food is not all that either and over priced! This time when I stayed, the fire alarm went off like at 3:30am and everyone had to evacuate the hotel and wait outside in the cold. It turned out that it was a false alarm. Also, the 3rd floor hallway smelled pretty bad, some sort of food smell. I will not be staying at this hotel again and would not recommend for any business traveler.
January 17, 2014
Rated 1 out of 5 by Annoyed1 Do not stay here
Reception gave us the wrong time for the shuttle that was hired (by bride & groom) to take us to wedding. After waiting in lobby for a shuttle we did not know we missed, reception finally realized they gave wrong time. They then refused to take us in the Sheraton shuttle and only offered to call a cab. We almost missed the ceremony and had to spend $30 for the cab out of pocket. They did not even seem to feel badly.
September 12, 2012
Rated 1 out of 5 by Rox43 Improvements needed
If you go "green" you must still have coffee & toilet paper, tissue supplied! You are sold-out and you ONLY have 1 shuttle available? unacceptable! Request transport to airport at 5:40 am & at 5:27 am you send security with loud knock at your door to tell you they are waiting for you, really? Get email from YOU upgrade for $30.00/night, I said yes....NOT.. got stuck on 1st floor. Phones in room not working either.
July 21, 2013
Rated 4 out of 5 by Federer Great hotel but naive staff
Staff did not make much effort to interact with the me.. I could not get one staffer to make sightseeing recommendations as I was in town without a car. They told me to walk a mile up the road to Kohls for shopping! Very disinterested & disengaged other than checking in & out.
Are these young immature college students who have never traveled? They should train in Chicago or New York to see how it should be done.
September 28, 2013
Rated 3 out of 5 by Terry123 confusing layout
After checking in, I went directly to closest elevator, having not been told otherwise. This took me on a long, round-about journey to my room, and it was only later that I discovered going in a different direction was more appropriate. Maps to guests on check-in would be helpful.
Food selections were very limited in the restaurant, with only 1 or 2 real entrees on dinner, with remainder sandwiches and burgers.
March 3, 2013
Rated 1 out of 5 by bee44 Would Not Stay Here Again
Very disappointed with this hotel. The customer service does not exist.We requested a cot, when we checked in they did not have any available. We called down to request an extra pillow and blanket. They never showed up. The mattress was tilted sideways. We thought we would fall off during the night. The next morning we called for an extra towel…again, it never showed up. Would rather have slept in our car.
November 10, 2013
Rated 5 out of 5 Nice and quiet hotel
Hotel service was very good especially for SPg members. Room was clean and quiet. We found the Cost of a room was a little high given that the room was basic and the hotel is is next to the highway.New windows needed. But otherwise we found this to be a good hotel and did not have one negative experience. The breakfast room for SPg members is a great idea. Very comfortable room and good selection of food items.
October 15, 2012
Rated 4 out of 5 by HarryF Overall Great but Checkout Disapinting
We stay at this hotel a few times a year and my family and I like it very much and will continue to stay there. However as a Platinum member and regular at the hotel I was disappointed when I asked for a 1.00 pm checkout was refused and then asked if I could have a 12.30pm checkout was also refused. I understand that the hotel is busy but you cannot tell me that if I vacate a room by 12.00 pm it is going to be
August 9, 2012
Rated 2 out of 5 by Jane56 Frustrated
This is the 3rd time staying here. All visits were for University of Vermont. Hotel is conveniently located with excellent UVM rate. Unfortunately 2 out of the 3 visits we were put in a "basement" level room which smelled damp & musty. On the 3 rd visit we complained to management and they moved us to Starwoods Guest floor. As a Preferred Starwoods member we questioned why we were not put there at the start.
May 13, 2013
Rated 3 out of 5 by onelmichele Hesitant to come back
I am questioning of I should come back. My step daughter is graduatng and since I am a Starwood Platinum Member , we booked this hotel. The club lounge was OK, both times I stayed they did not acknowledge my Platinum status. As a matter of fact, the front desk help was rude.
I have stayed at many Sheratons and you all need to try a harder or call yourselff a Four Points or Super 8 motel.
Location not great.
April 28, 2013
Rated 2 out of 5 by greenlimes Not worth it
The staff was friendly but this hotel needs a refurb. The halls look and smell dank. The rooms need an upgrade. We had to switch the first room we got because there was hair in the tub and the bed looked slept in. The beds are not the same comfy Starwood beds that you usually find in a Sheraton. Breakfast was included with our room and the potates tasted freezer burnt. Overall this hotel gets a thumbs down.
September 9, 2012