Rated 5 out of 5 by ACanadianTraveller conference stay
I helped organize a conference at the hotel. Hotel staff was very accommodating, with flawless service and very good food. Rooms are very nice and offer spectacular views. Feedback from attendees was positive throughout.
July 18, 2014
Rated 4 out of 5 by MyVancouver Comfort
Excellent room and staff.
July 27, 2014
Rated 5 out of 5 by lucybelle Excellent features
Friendly staff.Clean and spacious rooms/fabulous food and great location and very friendly staff
July 24, 2014
Rated 4 out of 5 by Glendale1 Great Service
The service was outstanding and the check-in agent, Amber was very professional
and helpful. Even though I had problems flying into Vancouver, she took care of everything and took the stress out of a difficult day. We really enjoyed our short stay. All fo the staff were very curteous and helpful. Great recommendations on where to go and things to do in the area.
June 27, 2014
Rated 2 out of 5 by CM10 needs work
Air conditioning was loud. Carpet needed replacing. Light in closet didn't go out. Sink in bathroom really clogged. Ceiling in bathroom looked like it had been ripped down and then boarded up.
Food was good, bed was comfortable and people were very nice.
July 11, 2014
Rated 2 out of 5 by Scott48 Dissappointed
I always stay at a Sheraton as I have rarely been dissappointed. This was my first visit to the Sheraton Vancouver Wall Centre as the location was better for me. I won't return there. The room was very loud as it was next to the hospital. I had room service the first night and it took two days for the dishes to be taken away. I only received one bottle of water the three days I was there. I asked for a bill for my stay and they said it would be emailed to me. I have not received it.
September 3, 2013
Rated 5 out of 5 by doctalk Very comfortable
I attended a conference at this hotel and was extremely please with the accommodations. The hotel staff were courteous and check in was quick.
The rooms were excellent, clean, comfortable, modern, very spacious and absolutely spotless.
The conference area was large and quite different with a large conference hall and lots of smaller breakout rooms scattered all over like a maze. The conference organizers did a great job of signage directing people to the smaller rooms but it would have been confusing without this.
The hotel is opposite a busy hospital but the sounds of sirens didn't penetrate into the rooms.
The location is slightly farther from the waterfront and shopping than other downtown Vancouver hotels but not significant enough to cause any hardship.
The spa and workout facilities are excellent.
November 30, 2013
Rated 2 out of 5 by Teacher54 Sadly Disappointed
I have stayed at this hotel many times in the past and always enjoyed my time. This last 5 day booking was very disappointing. The room was extremely small and poorly laid out. There was only one very uncomfortable chair besides the desk chair, the television was on an angle to the bed, coffee service found inside the hall closet. Two mornings in a row there was only cold water in the shower. Parking was almost impossible, yet it cost $30 a night. I will not be staying here again.
April 20, 2013
Rated 5 out of 5 by Jdsh2773 Downtown Vancouver
After being on a Regent cruise, I was pleasantly surprised that our bed was equally as comfortable. The room was sparkling clean and I enjoyed all the amenities the club room had to offer. Would I stay there again?you bet I would!
July 13, 2014
Rated 5 out of 5 by ChristyZ 3rd time - as amazing as the first
We knew when we went back to YVR where we anted to stay, and the Wall Ctr was an incredible choice once again. This time we had our kids with us, and the location and amenities were perfect for our family.
Only beef was there seemed to be daily issues with the hot tub. One or both were out of commission for the time we were there. All we wanted at the end of the day was a hot soak and that wasn't always possible, although they did open the sauna for us.
Can't wait to come back.
September 2, 2012
Rated 5 out of 5 by SD3271 Amazing Rooms and Services
I love the Sheraton Hotel. It exceeds my expectations every time I stay there.
July 21, 2014
Rated 4 out of 5 by mminwa No breakfast.
I stayed this past weekend with children. We had an event to attend at the hotel. Room was nice and neat. Beds were great. I however did decide to order the breakfast with the card on the door handle so I would have time to get my kids ready and eat as well. When morning came we all got ready and were expecting eggs. When we went to leave the card was still hanging out on the front of the door. No time left for anything but a juice. We left hungry and a little dissapointed.
January 28, 2013
Rated 4 out of 5 by Raincoat12 A+ for location, C- for Staff
I agree with all the other reviews when it comes to the location of the hotel. Its was conveniently located in the city center.
I stayed in the South Tower, had a clean room and a pretty good view of the city.
I was slightly disappointed with the breakfast selection in the hotel restaurant because it was pricey for what was offer and the buffet was a "Continental Breakfast."
Over the course of my 4 night stay, the staff was also hit or miss. They were either very polite and helpful or they acted as if they couldn't be bothered. Nothing in between. It was really night and day from person to person, which had a negative impact on my overall stay.
It wasn't a horrible stay buy I didn't get the service I've come to except. The facilities were nice and clean but in the hospitality industry, it's all about service.
May 7, 2012
Rated 5 out of 5 by xyabdf Business trip
The hotel was generally great, only two issues, the bathroom door is too close to the tub and the toilet. As well, I was on the Club floor and I have allergies, I mentionned this when I arrived, so that the Club Lounge staff could advise the chef to make some of the foods allergy free, the first night, I can understand, but the next three nights, was almost like the chef did it on purpose to make foods I could not eat, everything was garnished with foods I could not eat.
November 4, 2012
Rated 2 out of 5 by blairdel This hotel was overpriced for the value
I stayed at the Sheraton Wall Center in Vancouver last year. The room was small so this year I upgraded to a "two bedroom suite with a full kitchen". The "kitchen" was a tiny refrigerator and a coffee maker and the furniture was cheap and outdated. The room cost almost $500 per night with parking. I felt that the descriptor was highly misleading and that I could have gotten something much more luxurious for that kind of money. I won't stay again.
April 25, 2014
Rated 4 out of 5 by BrutusB33 Solid Sheraton per usual, but one person at front desk made the stay excellent
Platinum member, so I was dismayed that my room wasn't read when I checked in at 3:15p. Furthermore, slightly annoyed when I was instructed to carry baggage back down one floor and had to flag down a passing employee to temporarily store my luggage until a room was ready. When I returned a couple hours later to find out if a room was ready, the new front desk person, "Stacy", went above and beyond in making things right. Several of my colleagues remarked that they were impressed by Stacy as well during our four-day meeting. We all were so impressed, we used her as an example in a training session at our meeting to illustrate what great customer interaction should look like. Stacy was dynamite. All new front-desk employees should shadow her to learn professional, yet charming guest interaction. Overall, Stacy made an average stay, truly great. [ *One question though, why no wine or beer offered in the Club Lounge like they have in Panama, Rome, etc.? ;-) *].
June 26, 2014
Rated 4 out of 5 by XLXL Location, location, location
And more than location. I had a room in the tower, a window-wall view of downtown at city center's singularly undistinguished architecture. The hotel itself on the other hand is attractive. My one reservation is the $44 cost of valet parking for one night. (self park is moire). That was one third of my discounted room rate. Excessive. A defective drain plug in the bathroom sink should have been detected but wasn't until I mentioned it. Friendly professional service.
February 13, 2013
Rated 3 out of 5 by Silvia14 Not Kid Friendly
Sheraton Wall Center is a good hotel for buisness but in no means is good for children. I felt very uncomfortable when seated for breakfast, not being provided a childs menu and asked to sit in two seperate tables near the escalator. Basically forcing us to eat else where. The pool was ok but not enough play gear for the children, the only ones that were very accomadating were the door men and the concierge.
May 26, 2014
Rated 5 out of 5 by lynn21 Just what we were looking for!
We stayed at the Wall Center for 4 nights in a family room, and it was perfect. The kids had plenty of room to unpack and feel settled, as did the adults with a bedroom to ourselves for a little bit of space.
We were able to walk everywhere we wanted to go with the help of the staff in the main lobby. Their direction and maps made navigating the city a breeze.
We drive a large car, and they even made space for our car topper...we are very happy with our stay.
July 19, 2013
Rated 5 out of 5 by Stopover2nights Before and After A Cruising Trip
Coming from California, heading for an Alaska cruise out of Vancouver, we stayed the night before and the night after our cruise. The location was perfect, a short distance from the cruise ship, very relaxing, beautiful decor, and friendly staff.
July 3, 2014
Rated 5 out of 5 by Mirami Professional staff
The staff were excellent and were quick to respond to any concerns with a professional and kind demeanor. The room was very clean and tidy, Overall, a pretty solid stay.
July 10, 2014
Rated 2 out of 5 by Stig21 SPG Customer??
I called to request an early check-in, hotel is 3:00pm, I asked for 2:00pm. Was advised they could not commit to that?! As a member, very disappointing response.
The room I received was awful, A/C didn't work and the sink leaked. Now the front desk staff were great, and switched my room upon my request. I have stayed there in the past and was truly disappointed with the service I rec'd when I asked for a 1 hour early check in and the initial room I rec'd.
October 14, 2012
Rated 2 out of 5 by er45thyu89 Club level & Poor amenities
The hotel was well located. i did not like the fact that are 2 towers. The tower I was in did not have any amenitites except for room service.
i also paid extra for the club level and honestly is was the poorest club I have ever seen. too small, not enough seats. The hotess tolds me I should go sit with a stranger if I wanted to eat. The selection was also really crappy. Lastly it would have been nice if they would serve drinks other than pop and coffiee.
November 11, 2012
Rated 4 out of 5 by ThomasGe Great location and amazing views
Location is great, close to to Robson street and 15-20 min walk to the waterfront. Amazing views from the 33rd floor (South tower). Room had a decent size and the bed was really comfortable. Hotel was fully booked, therefore no upgrades available. However we received late check out till 2.00pm. Staff was friendly and helpful. Probably will try another hotel for my next trip to Vancouver.
May 29, 2014
Rated 5 out of 5 by pj1027 Great Place to stay
Great hotel and Location. It offers many benefits
July 16, 2014
Rated 5 out of 5 by TheRossiters Great hotel in central location
This hotel is clean, comfortable and ideally located. The staff were all friendly and helpful, the beds were very comfortable and the rooms were nice and spacious.
Location is ideal, close to the water front, shopping and Granville Market.
We had a great stay!
June 30, 2014
Rated 5 out of 5 by Alex451 Overall good hotel!
I like the Sheraton Wall - clean, good downtown location, fantastic staff - close to the Park! Room is clean and a good size, with a very comfortable bed and pillows! I had been away for a week sleeping in hotels and I had my best sleep here!.
July 2, 2014
Rated 4 out of 5 by ldfour Great Location
The location of this hotel is excellent. Although we were stuck in the smallest room on the floor (according to the schematics shown on the door) and thus found the room ridiculously small, the room was clean, the bed super comfortable and the view wonderful. We did have to call down to customer service quite a bit for various things because there was no information cards left in the room - however, everyone was friendly and helpful for the most part.
June 20, 2012
Rated 1 out of 5 by Fergus11 Unsatisfactory surprise for a Sheraton Hotel
The room had a bed, desk, stationery desk chair and bedside table. It was very small and there was nowhere comfortable to sit to watch news on the television etc. only desk chair and bed. Very surprising for a Sheraton as my other experiences were very good.
I was attending a conference and the food was not good and there were a lack of serving staff to accommodate the size of the group. Again a surprise for a Sheraton hotel
April 13, 2014
Rated 5 out of 5 by Geeman57 Exceptional
I would recommend this establishment to all my friends, my over stay was fantastic.
July 13, 2014