Rated 5 out of 5 by DocSree Staff Service and Attitude
My reservation was for the next week and I showed up at the hotel this week. There was some confusion in booking the wrong week. Front desk Asst. Manager (Amber Blunt) was pleasant and found me a room at the hotel at my regular rate. Kudos for her great attitude.
June 20, 2014
Rated 4 out of 5 by ChiDude18 Awesome location but fitness center could be better
My experience in Vancouver an my impression of the city was so much better than my last visit and I think it was due in a large part to staying here. The location was great. East walking distance to restaurants and easy driving to Stanley Park and other attractions. I would stay here again just for that. The fitness center was in 3 separate rooms separated by a shower facility was you had to go outside and back in to access. Cardio room could use work too. Some treadmills and bikes had display screens with problems.
August 29, 2012
Rated 2 out of 5 by jackcur Good Location
This hotel is in a great location for visiting all the attractions in Vancouver, however out of all the staff members we met, from front desk to porters, the only person who was pleasent and friendly was the maid ! The hotel has a cold, clinical atmosphere with very unfriendly staff. We witnesed 2 people at reception complaining that staff had been less than helpful. As an SPG member, normally you would be treated very well, but in this instance, we were given a very poor quality room, with the air con panel hanging off the wall, a bathroom door that didn't close, and it was a room with features for disabled guests, which we didn't ask for or want. We were moved to another room when we complained which was better, but the rooms and especially the bathrooms need updating.
September 14, 2013
Rated 5 out of 5 by Cicero12 Great hotel, great location
I was in Vancouver for work and had to find a hotel for one night close to Robson Law Courts. I am an SPG and my first choice was sold out so I picked this Sheraton as I had stayed many years before. The room was exceptionally comfortable and the view was outstanding. I stayed in the south tower which in previous years was said to be not as good as the North but I was not disappointed. The room was very comfortable and I had a good. sleep. There was a party on the floor above me but I called the front desk and it was shut down pretty quickly thank-you. I ate in cafe one for breakfast. The food and service was excellent. The only negative to this review was the front desk in the South tower. I arrived early for check in and did expect my room not to be ready bout the young lady at the front desk was neither helpful or friendly - simply told me that the hotel had been sold out the night before and my room not ready so come back at three. No sorry, no could I give you some ideas what to do until my room was ready. I also noticed on check out they were not that friendly and welcoming.
June 23, 2014
Rated 2 out of 5 by Andy99 Hotel staff service much less than expected
I was not satisfied with the hotel stafff service. Room service staff were absolutely unresponsive. I have not experienced similar problems at our Sheraton properties. Signficant improvements are required.
November 29, 2012
Rated 4 out of 5 by pocoboi778 Great Staff, Great Hotel, Communications Needs a bit of help
It was a great one night stay, the only problem I faced was when I asked for an early check in, I was told that it was not a for sure thing, but when I showed up at the hotel was told with in a hour, ended up waiting for 2 and a half hours, Thanks to Sebastian he kicked it in to high gear, after watching me in the lobby for 2 and a half hours. The hotel was great in comfort and peace... My trip was just for one night, but I would so go back for sure! They did not mention the fact that I was a spg guest at all...
May 24, 2013
Rated 3 out of 5 by Silvia14 Not Kid Friendly
Sheraton Wall Center is a good hotel for buisness but in no means is good for children. I felt very uncomfortable when seated for breakfast, not being provided a childs menu and asked to sit in two seperate tables near the escalator. Basically forcing us to eat else where. The pool was ok but not enough play gear for the children, the only ones that were very accomadating were the door men and the concierge.
May 26, 2014
Rated 4 out of 5 by Donab Very good staff
We were assisted by very accommodating front desk and concierge personnel.
June 27, 2014
Rated 4 out of 5 by ThomasGe Great location and amazing views
Location is great, close to to Robson street and 15-20 min walk to the waterfront. Amazing views from the 33rd floor (South tower). Room had a decent size and the bed was really comfortable. Hotel was fully booked, therefore no upgrades available. However we received late check out till 2.00pm. Staff was friendly and helpful. Probably will try another hotel for my next trip to Vancouver.
May 29, 2014
Rated 4 out of 5 by Kate9 Sheraton Vancouver Wall Centre
My colleague and I attended a 4 day work conference at this hotel. Beds were very comfortable and room was in immaculate shape. We agreed to their promotion for a coupon in exchange for not having our towels changed daily. We did not realize that this meant that no one would check the room, empty garbage, or provide toilet paper. This was done once during our stay, although I had to ask to have this done. The on-site restaurant was very expensive although the fact that this hotel is located in downtown Vancouver, I suppose this is not unreasonable. We were also disappointed that the hotel did not offer airport shuttle service.
The conference facilities were great. Lots of space in the meeting rooms and adequate presentation materials/ devices. Coffee and tea available at all times.
October 26, 2013
Rated 4 out of 5 by ITALIANFREQUENT The event that spoiled the perfection
We stayed, as in the hotel for four nights and received the standard perfection of the Sheratons we have known so far, but there were two issues that disturbed us, the second one really SPOILED the whole experience and should be dealt with real fast.
1) The room service bill SHOULD MENTION CLEARLY: SERVICE INCLUDED.
2) the rudness of reply of the room service dept, to whom I applied when I found out that I had been charged for bottles of water THAT I NEVER ORDERED and were placed in the room was BAD!!!
April 3, 2012
Rated 5 out of 5 by Ingramk Great for Conferences
Excellent staff and meeting facilities for small to large conferences.
June 24, 2014
Rated 2 out of 5 by unsatisfied Cleaning Issues
On our arrival the room was dirty. The remote control and chair had what appeared to be peanut butter smeared in several spots and one of the night tables had what appeared to be milk splashed up one side of the front. It took about 3 minutes on hold to reach the customer service desk and at least half an hour for someone to come and clean it. The person who arrived just had a face cloth and ran it under water in our bathroom (going back and forth) to clean the chair and night table. He replaced the remote twice before we had one that was clean and working. Fortunately he brought two remotes. The bathroom wallpaper was peeling and everything the room was just looking worn and shabby.
Cleaning service didn't replace our emply items like mouthwash. They left us one new plastic cup one day.
April 12, 2013
Rated 4 out of 5 by Terosaur Nice hotel, great staff, lots of amenities
The inside of the rooms look a little dated and the carpet could have been a little cleaner (the vacuum job wasn't done as good as I would do in my own home).
Those things being said, the hotel itself is really nice, the staff were great and helpful and it's in a great location, close to everything and the hotel itself includes a lot already.
The bed was better that I expected and did not cause me back issues like I experienced with another hotel.
Hotel food was really good and came quickly.
March 11, 2013
Rated 4 out of 5 by Waso54 June 2014
Enjoyed our stay and proximity to all downtown amenities and attractions
June 23, 2014
Rated 2 out of 5 by blairdel This hotel was overpriced for the value
I stayed at the Sheraton Wall Center in Vancouver last year. The room was small so this year I upgraded to a "two bedroom suite with a full kitchen". The "kitchen" was a tiny refrigerator and a coffee maker and the furniture was cheap and outdated. The room cost almost $500 per night with parking. I felt that the descriptor was highly misleading and that I could have gotten something much more luxurious for that kind of money. I won't stay again.
April 25, 2014
Rated 5 out of 5 by Bw19 Extremely helpful staff
Every member of the staff that I had contact with was friendly and helpful. The guy at the front door was easy to chat with and gave us several usual suggestions for restaurants. The young lady (Mercedes) at the front desk helped me to find a room to meet with colleagues. Her diligence was remarkable. The young lady serving us in the bar (Angelica?) helped us with dinner arrangements and went way beyond the call of duty. This is why my overall rating is "Excellent". The staff make it that way.
October 19, 2012
Rated 5 out of 5 by EXETER This hotel is a Vancouver highlight
The junior suite provided a spacious meeting space for a team of 4-5 to get together. Excellent furnishings and strong lighting contributed to the overall efficient set up.
June 16, 2014
Rated 5 out of 5 by doctalk Very comfortable
I attended a conference at this hotel and was extremely please with the accommodations. The hotel staff were courteous and check in was quick.
The rooms were excellent, clean, comfortable, modern, very spacious and absolutely spotless.
The conference area was large and quite different with a large conference hall and lots of smaller breakout rooms scattered all over like a maze. The conference organizers did a great job of signage directing people to the smaller rooms but it would have been confusing without this.
The hotel is opposite a busy hospital but the sounds of sirens didn't penetrate into the rooms.
The location is slightly farther from the waterfront and shopping than other downtown Vancouver hotels but not significant enough to cause any hardship.
The spa and workout facilities are excellent.
November 30, 2013
Rated 2 out of 5 by Scott48 Dissappointed
I always stay at a Sheraton as I have rarely been dissappointed. This was my first visit to the Sheraton Vancouver Wall Centre as the location was better for me. I won't return there. The room was very loud as it was next to the hospital. I had room service the first night and it took two days for the dishes to be taken away. I only received one bottle of water the three days I was there. I asked for a bill for my stay and they said it would be emailed to me. I have not received it.
September 3, 2013
Rated 5 out of 5 by NeverDissatisfiedBefore Great Downtown Hotel
A nice hotel, close to everything
June 21, 2014
Rated 2 out of 5 by Teacher54 Sadly Disappointed
I have stayed at this hotel many times in the past and always enjoyed my time. This last 5 day booking was very disappointing. The room was extremely small and poorly laid out. There was only one very uncomfortable chair besides the desk chair, the television was on an angle to the bed, coffee service found inside the hall closet. Two mornings in a row there was only cold water in the shower. Parking was almost impossible, yet it cost $30 a night. I will not be staying here again.
April 20, 2013
Rated 5 out of 5 by ChristyZ 3rd time - as amazing as the first
We knew when we went back to YVR where we anted to stay, and the Wall Ctr was an incredible choice once again. This time we had our kids with us, and the location and amenities were perfect for our family.
Only beef was there seemed to be daily issues with the hot tub. One or both were out of commission for the time we were there. All we wanted at the end of the day was a hot soak and that wasn't always possible, although they did open the sauna for us.
Can't wait to come back.
September 2, 2012
Rated 4 out of 5 by mminwa No breakfast.
I stayed this past weekend with children. We had an event to attend at the hotel. Room was nice and neat. Beds were great. I however did decide to order the breakfast with the card on the door handle so I would have time to get my kids ready and eat as well. When morning came we all got ready and were expecting eggs. When we went to leave the card was still hanging out on the front of the door. No time left for anything but a juice. We left hungry and a little dissapointed.
January 28, 2013
Rated 4 out of 5 by Raincoat12 A+ for location, C- for Staff
I agree with all the other reviews when it comes to the location of the hotel. Its was conveniently located in the city center.
I stayed in the South Tower, had a clean room and a pretty good view of the city.
I was slightly disappointed with the breakfast selection in the hotel restaurant because it was pricey for what was offer and the buffet was a "Continental Breakfast."
Over the course of my 4 night stay, the staff was also hit or miss. They were either very polite and helpful or they acted as if they couldn't be bothered. Nothing in between. It was really night and day from person to person, which had a negative impact on my overall stay.
It wasn't a horrible stay buy I didn't get the service I've come to except. The facilities were nice and clean but in the hospitality industry, it's all about service.
May 7, 2012
Rated 5 out of 5 by xyabdf Business trip
The hotel was generally great, only two issues, the bathroom door is too close to the tub and the toilet. As well, I was on the Club floor and I have allergies, I mentionned this when I arrived, so that the Club Lounge staff could advise the chef to make some of the foods allergy free, the first night, I can understand, but the next three nights, was almost like the chef did it on purpose to make foods I could not eat, everything was garnished with foods I could not eat.
November 4, 2012
Rated 1 out of 5 by Fergus11 Unsatisfactory surprise for a Sheraton Hotel
The room had a bed, desk, stationery desk chair and bedside table. It was very small and there was nowhere comfortable to sit to watch news on the television etc. only desk chair and bed. Very surprising for a Sheraton as my other experiences were very good.
I was attending a conference and the food was not good and there were a lack of serving staff to accommodate the size of the group. Again a surprise for a Sheraton hotel
April 13, 2014
Rated 5 out of 5 by taru Great experience at Sheraton Vancouver Wall Centre
The hotel staff, the room and amenities were all fantastic. I stayed for a conference and so the conference facilities were terrific. I have nothing but good things to say about the hotel
June 9, 2014
Rated 4 out of 5 by XLXL Location, location, location
And more than location. I had a room in the tower, a window-wall view of downtown at city center's singularly undistinguished architecture. The hotel itself on the other hand is attractive. My one reservation is the $44 cost of valet parking for one night. (self park is moire). That was one third of my discounted room rate. Excessive. A defective drain plug in the bathroom sink should have been detected but wasn't until I mentioned it. Friendly professional service.
February 13, 2013
Rated 5 out of 5 by lynn21 Just what we were looking for!
We stayed at the Wall Center for 4 nights in a family room, and it was perfect. The kids had plenty of room to unpack and feel settled, as did the adults with a bedroom to ourselves for a little bit of space.
We were able to walk everywhere we wanted to go with the help of the staff in the main lobby. Their direction and maps made navigating the city a breeze.
We drive a large car, and they even made space for our car topper...we are very happy with our stay.
July 19, 2013