Rated 4 out of 5 by hds2 Nice hotel, but
Love the location of this hotel. Our room was nice and clean. Check in was easy. We had a problem with the heating/air conditioning.
The vent or grill for the h/a is high on the wall and it blows right across your head. It turns off and on frequently so you can't escape.
A bad nites sleep makes for an unhappy person.
April 9, 2012
Rated 4 out of 5 by swilson971 inconsistent service
stayed 11/25 and received free breakfast, stayed 11/26 did not receive breakfast. Person at counter could not even tell me why and did not offer to correct the situation. Trucks were broken into on 11/26 and theft of $3-4K in merchandise. I parked directly under a parking light in the main parking lot.
November 29, 2013
Rated 5 out of 5 by MrsT66 Beautiful Hotel
The hotel staff was always pleasant. The check in and check out was quick and friendly. The hotel was beautiful and clean. We made a specieal request for our room and when we made it into town a bit early for check in they were able to accomodate us and our special request was waiting. I would definatly stay again.
December 27, 2012
Rated 1 out of 5 by Unknown123456 Wireless Internet needs upgrade
I reserved a club level room with the expectation that the wireless internet that comes with the room would be reliable. The connection was very slow and disonnected on me a number of times. I called the front desk twice and was told they would look at it and it never did get fixed. I was very disappointed.
November 1, 2013
Rated 5 out of 5 by Olive2012 Dec in Abq
I can always count on the professionalism of the Sheraton Uptown staff. They understand the meaning of service. My first assigned room was not up to standards and without hesitation, I was moved. They are pleasant, friendly, and accommodating. The rooms are spacious and the beds are wonderfully comfortable.
December 21, 2012
Rated 4 out of 5 by Brian Beautiful remodel
The hotel has undergone a beautiful remodel since our last stay, several years ago. We were recognized as Gold Level members, and upgraded to an L-shaped junior suite. The bathroom featured separate sinks and a closet.
Parking was adequate. Check-in was prompt. Common areas were clean. Breakfast was good.
March 7, 2013
Rated 5 out of 5 by rositababy2 Enjoyed Our Stay
We spent two nights on our way through Albuquerque. Front desk staff and restaurant staff gave excellent customer service. We liked that the hotel did recognize SPG members. Love the large, clean and comfortable rooms. We are looking forward to staying with you again. Very convenient location. Thank You.
March 7, 2013
Rated 4 out of 5 by rositababy2 VERY NICE STAY AT UPTOWN SHERATON ALBUQUERQUE
The best thing about this hotel is the entire STAFF. The Front Desk staff is efficient and friendly. From Guest Services, to Maintenance, to Food Services to Management they are there to meet your every need. They are wonderful, hard working people who seem happy working for this establishment.
May 14, 2013
Rated 5 out of 5 by kallman great home away
When coming to Albuquerque I always stay now at the Sheraton uptown. It being a full service hotel sets it apart from the others in the area. With the purchased upgrade to the 8th floor, it has a great lounge that allows me a quick breakfast and dinner during a busy day on the road. Great Place
April 29, 2013
Rated 4 out of 5 by Janice1356 Great hotel - great location - a little noisy!
We love this hotel and stay here often. Our only complaint is that the plumbing is loud. You can hear toilets flushing continuously and water being turned on for showers in the morning. Also, the pool area is indoors and not as aesthetically pleasing as some. Other than that, great hotel!
April 22, 2013
Rated 5 out of 5 by md20 The Sheraton Uptown made my Albuquerque experience wonderful
The staff at the Sheraton Albuquerque was so friendly and helpful. They really made my stay in Albuquerque for a business meeting a wonderful experience. Especially Erin, the shuttle driver. She was cheerful, exceptionally helpful and worked extra hard to make my stay enjoyable.
November 5, 2013
Rated 3 out of 5 by SPJP63 Unappreciated wakeup calls
Our two night stay at this Sheraton was spoiled by not one but two unrequested wakeup calls each morning at 6 AM. The staff was not able to diagnose nor correct this annoying problem during our stay. This incident marred what was otherwise a pleasant experience at this Starwood property.
October 3, 2012
Rated 5 out of 5 by Celtic17 Starwood Fan
This hotel never disappoints! The staff is always warn and welcoming. The best room is always provided. Best of all are the lovely hostesses at the Club Level. Very hospitable friendly knowledgeable of area events like Balloon Festival. I always look forward to my stay. Thank you!
October 20, 2013
Rated 5 out of 5 by Josh Sheraton
My wife and I stayed for one night at your hotel in February 2013. The staff was exceptional in welcoming us and the room was clean, comfortable, and large. We would definitely stay at your hotel again, when we visit the city again. Thank you for making our stay such a great experience.
February 21, 2013
Rated 4 out of 5 by LindaJH LJH
Good stay, keying system a little difficult but quickly resolved with different key. Upgrade not worth cost since I was busy and only slept there. Initially very crowded lobby but once football crowd got out was good. Nice restaurant facilities close by.
December 24, 2013
Rated 5 out of 5 by bratpuppy Nothing lacking
I prefer to stay at Sheraton whenever possible because there is a consistency of excellence in all aspects. This time I was staying for an annual event and I was very pleased to find my expectations fulfilled.
January 27, 2014
Rated 5 out of 5 by dch2013 Very comfortable
We were very pleased with the facility and staff of this hotel. The nice dog friendly lawn in front and the well stocked club lounge were two of the features we appreciated the most. Staff were all professional and enjoyable.
Would definitely stay here again on a trip to Albuquerque.
June 2, 2013
Rated 4 out of 5 by blueeyes Great Location for Balloon Fiesta
Nice size room and excellent for Balloon Fiesta as the Park-N-Ride was only a few blocks away and the hotel offered a shuttle to and from so no need to drive. The tub area was old and outdated. Quaint lobby bar with live music Friday night. Staff was most helpful about places to eat.
October 9, 2012
Rated 5 out of 5 by Jerry33 Wonderful facility, staff, and location
The room was great. The restarant and bar areas were terrific and our conference group really enjoyed the facilities and meals during our time at Sheraton Uptown. The hotel is located within an area with many opportunities for dining and shopping. Overall; an excellent place to stay!
October 19, 2012
Rated 3 out of 5 by Disappointed2 Disappointed
I was disappointed that my room did not have a refrigerator and I was advised that it would be an extra change to get one. Also, the air condition never really cooled the room. The room and amenities that I enjoyed and lead to me becoming a club member were not there for this visit.
May 6, 2013
Rated 5 out of 5 by Janice88 Wonderful hotel!
We had to make last minute reservations as this hotel due to a family illness and the rooms and the hotel was surprisingly warm and welcome despite a hot air ballon fiesta and the hotel seemed full. Will definitely stay at this hotel again--all areas were flawless in their service!
October 17, 2012
Rated 5 out of 5 by Nancy2002 Great place to stay
Our stay was amazing! The room was very clean, comfortable and inviting! We were very tired from a busy day of Christmas shopping and were able to relax in the club lounge! We will definitely make this our place to stay every time we are in Albuquerque!
December 16, 2013
Rated 5 out of 5 by Sanya1000 A Fine Sheraton
Above average Sheraton property...comfortable room, excellent Club Room.
Staff was way above average in trying to accommodate, especially front desk and Lobby Bar staff.
Only negative was the slow tub drain, which seems to be a Sheraton feature.
Would definitely stay here again.
December 27, 2012
Rated 5 out of 5 by MaineLarry great three nights
Our three nights were perfect. Loved the view of the Sandia Mountains from our window. Beds were very very comfortable. Hotel should be aware that I would have been upset about paying almost ten dollars a night for internet on our room if they hadn't given it to us free as SPGs.
March 25, 2013
Rated 4 out of 5 by traveller hotel offers
This hotel offers amenities sometimes beyond the basic ones offered to the lower level elite. Loyality to a hotel as well as to a brand is not instantly formed by finally achieving the highest elite level and getting all the perks but it is done in the process of getting there.
May 28, 2013
Rated 2 out of 5 by Donna1 Broken computer is Club room
Was told it had been broken for several weeks - one of the reasons I like to stay on club level is to have use of a computer near my room. Food in club room was dried out - warm selections and cakes. Do not like to have to pay extra for club floor. Carpets were very dirty
September 16, 2012
Rated 5 out of 5 by MovingforWork Best Sheraton
This is one of the best hotels I have ever stayed at. A truly 4 star hotel for the price of a 2-3 star. Local restaurants excellent and atmosphere was very nice. No charge for pets and our dogs were very well behaved and very well received. A definite recommended hotel.
June 13, 2013
Rated 4 out of 5 by Dii13 It was okay
nice place. staff was okay. nothing exceptional. wifi is not free in the room which most hotels offer now. But they do have an area with computers in the lobby that guests can use. Parking is not the greatest. location is perfect. a walk away from shops and restaurants.
November 11, 2012
Rated 2 out of 5 by fishwater Nice place, but not so great
This Hotel has no airport shuttle, which costs $30 each way cab fare to airport which I did not know when I booked the room. The room was nice enough, but more expensive than others, and then of all things, NO FREE INTERNET. This is unacceptable in todays world.....
August 13, 2013
Rated 5 out of 5 by MandJF This hotel has exceptional staff.
The staff at the front desk and the staff from the concierge level are always courteous and customer service oriented. The do a terrific job in general and are also consistently helpful should you need their assistance. They are the best hotel staff anywhere!!!
October 15, 2013