Rated 4,2 out of 5 by 379
Rated 1 out of 5 by Mil352 Absolute disaster
We personally designed our 10 days “Best of South Florida” tour trip with the help of our guide book and Tripadvisor. It worked out very fine everywhere except for our Key West accommodation. From the 30th of April to the 3rd of May we stayed at room 333 of the Sheraton suites. The gap between the sweetened reviews and the sad reality on site is unbelievably huge. Some reviewers can impossibly have stayed at that same place. How come nobody complains about the invading plane and airport noise, the obvious signs of wear and tear in the rooms, how come nobody points out the high chlorine levels in the pool, the number of Band-Aids and other stuff in the water, the dirty pool towels... The reality on the hotel beach has nothing to do with the beach reviews as well. While we were actually physically there on the beach it featured 1 foot high piles of stinking sea vegetation, the sand is full of cigarette filters, beer bottle capsules and even some used condoms. Homeless have settled underneath the pergolas. Forget the romantic walk on sun down. Past the multi-lingual beggars and the pot smokers you have to fight a myriad of flies.
I trust the Starwood brands (30 nights YTD, over 300 nights in the last 8 years) and I believe in their quality standards. What a horrible let down here in Key West, this is very far from the Sheratons I know. Upon check-in, a frosty and snippy front desk lady skipped “the warm welcome” and insisted on us taking the express checkout. What for actually? Not passing by and complaining? The rooms are big, the furniture is outdated and the bed definitely not the sweet sleeper ones we are expecting at a Sheraton. What good two TV sets when none of them is working properly. I Ignored you can actually get that snowy vintage picture quality on a modern flat screen. Our room was spotlessly clean. The cleaning lady is a perfectionist, every day she made even the Alcantara from the sofa look like new. The hotel has a well-equipped fitness center. I really enjoyed the last generation of lifefitness crosstrainers. The shuttle service to the center of Key West works perfectly. But nor the hotel services and nor the room features justified my 186 Euro a night SPG nonrefundable fully prepaid rate. A huge air-conditioning system (cf. photos) directly outside our room produced a continuously ongoing humming noise and spread kitchen smell. This worsened the situation even more. We got strictly no value for the 750 dollars we prepaid! No way of getting our money back and changing the hotel. We really felt trapped and abused. Gladly Key West has a lot to offer and we were spending the absolute minimum time at this horrible hotel.
21. Mai 2012
Rated 5 out of 5 by Patty33 this Hotel has great location
Across from the beach, shuttle into town, great spot
20. Februar 2014
Rated 5 out of 5 by Jenstars22 Wonderful Hotel
Very nice hotel. Very clean and spacious. Great pool and bar.
19. Februar 2014
Rated 5 out of 5 by Gipper Loved this hotel!
What a nice hotel - we loved it and can't wait to come back. We especially appreciated the shuttle service to downtown and the airport.
The pool and associated services and amenities were great.
Beach access could not be better!
18. Februar 2014
Rated 5 out of 5 by KeyFever2014 Sheraton Key West OUTSTANDING
Excellent staff and service
17. Februar 2014
Rated 5 out of 5 by sjohnh good time
Room was comfortable. Staff was pleasant and helpful. Pool was excellent. Beach directly across the street. Although not near the downtown area shuttle service was excellent. The drivers were friendly.
14. Februar 2014
Rated 5 out of 5 by Greg56 Great location
Easy access to Smather's Beach by walking across the road from the hotel. Complementary shuttle bus service to downtown Key West met our needs to visit restaurants and night life. We also could walk to museums in Key West without the bus, but it was about 1 mile. The hotel pool and hot tub is great, but we would have liked access after dark.
14. Februar 2014
Rated 5 out of 5 by Whitneys Great location!
Our first time in Key West and the Sheraton was perfect for us. Across the street from the beach and close enough to the "happenings" but far enough so we weren't in the middle of it all. Nice pool, nice restaurant, and big parking area!
We were here for a wedding and it was the perfect location.
10. Februar 2014