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Rated 4.2 out of 5 by 434 reviewers.
Rated 4 out of 5 by Top Favorite We enjoyed our stay and will definitely be back. Room was super comfortable and clean. Staff was friendly, professional and international. Concierge was very helpful with local attractions. Pool is nice, hot tub was a bit dirty. Hotel shuttle is great and convenient. Smathers Beach could be cleaned on a daily basis, a lot of smelly seaweed present! Overall a relaxing hotel in a great location! June 25, 2012
Rated 5 out of 5 by Super Duper We had a great time. Your staff is wonderful... Jonathan, Andrea, and the other female concierge. We really appreciated the extra security you provided during Spring break. The place was loaded with kids, but you navigated the time nicely. The guards were exceptionally nice. We also appreciated your upgrading to a bigger van as your hotel filled up. The female server at lunch was excellent. March 8, 2013
Rated 5 out of 5 by Great trip! We checked in on a Monday and were initially disappointed with our room location and called the desk to see if we could be moved. They personally came to our room with new keys and offered to move our luggage. Our rooms were great. Also, the concierge was so helpful with any excursions we wanted to do and the staff was always courteous and eager to meet our needs. Would definitely go back! August 31, 2012
Rated 3 out of 5 by A suite is sweet!! Good experience overall! The suite is a good size . Nice kitchenette and sitting area. The bath and outer vanity area are spacious . The only downfall is that the room needs to be updated .paint should be freshened up there are many scuff marks and all of the furniture is badly marked and worn. I was disappointed that these details weren't addressed by Sheraton. November 25, 2013
Rated 5 out of 5 by Sheraton Key West OUTSTANDING Excellent staff and service February 17, 2014
Rated 5 out of 5 by Perfect! Everything was perfect from the sun-washed butter yellow and blue colors of the facility to the soft shower head soaking my head. We got the shuttle and ate in town four nights but we enjoyed breakfast with waitress, Anita, out over looking the pool. We had two days of 25+ mph winds but we just stayed by the pool and read. Special thanks to Audry at the front desk. November 10, 2013
Rated 5 out of 5 by Friendly and Helpful Staff! We had a wonderful stay for my husband's 50's birthday celebration. The shuttle service picked us up from/to the airport and took us downtown. There is no need to rent a car! The suite is spacious with large size bathroom, beautifuly decorated. January 22, 2014
Rated 3 out of 5 by SPG for life but never again at this location The staff was excellent & the hotel was spotless. However, the location is old, the couch was a joke (old & very uncomfortable), food was pricey/ not very good & the odors were sometimes hideous. More times than not we would leave our room to a smell that can only equate to a cesspool! It is not the hotels fault but the smell (supposedly rotting seaweed) is very strong at times. July 9, 2012
Rated 3 out of 5 by Needs another touch up The interior walls had been painted, but the paint was not a good color match or they didn't do the whole wall. There was a big gap under the door so any crawly thing could have come into the room. The comforter was not fresh and there were not enough cups in the room. It was spring break and the place was full to capacity with entitled college kids and it was overpriced. March 12, 2013
Rated 3 out of 5 by Not as nice as expected, but a reasonable place to stay. The location was great, not far from the airport and easy access by hotel shuttle or taxi to main attractions. Smathers beach was just a very short walk and is one of the nicer beaches in the area, though none of the beaches we found on Key West were great, lots of seaweed washing up. The staff were mostly friendly and courteous but language was often a small barrier as most of the staff were apparently not native English speakers or had strong accents. The room was spacious and clean, not great on the soundproofing as we could hear frequent noises from neighboring rooms and airplanes overhead, but airplanes were not a problem at night. Our biggest surprise of the stay was cost of meals. Key West is not an easy place to feed a family on a tight budget, even fast food and grocery stores were expensive. Also the area does not cater to families with young children. Many shops and other sights to steer young eyes away from and avoid Duval street after dark with young ones. Wish we would have known more before choosing this as a destination for our family vacation. Great place for couples and singles. January 28, 2014
Rated 2 out of 5 by Needs Improvement When we checked into our room we found that the light switch did not work and the WIFI did not work in our room. I called the front desk to report this withing 10 mintues of checking in. When we checked out 2 days later NEITHER issues had been addressed. Furthermore, when I talked to the desk 2 other times about it no one else knew ANYTHING about the issues! September 2, 2013
Rated 5 out of 5 by Our Key West vacation We had an enjoyable stay at the Sheraton. We spent a lot of time poolside and Carolyn was fantastic. She was very attentive to our needs. Also Brandon made sure we had everything we needed and checked on us constantly. January 19, 2014
Rated 3 out of 5 Shuttle and Beach If you a going to have a shuttle then you should be prepared to accommodate all guests who lineup. About half of the shuttle trips that we took left passengers who had lined up waiting at the curb after the shuttle left. Each of these instances were treated as the first time ever that something like that had occurred. The Sheraton should be prepared with more drivers and shuttles to accommodate all passengers especially at peak times. It's nice to have a beach across the street but getting there is dangerous. One must be Fast, brave, and lucky to make it across four lanes of traffic and reach the beach head. There is no traffic light or cross walk in sight so one must jaywalk and take their chances. The hotel should try to get a crosswalk placed and failing that at least have a crossing guard to help those who need it to cross the street. I am sure you're older guests and parents would be very appreciative of these efforts. February 16, 2013
Rated 4 out of 5 by Just one problem Stayed at this hotel for 3 nights in May 2013. The grounds are fabulous and the room was very nice too. The only problem I had was that I was charged for an extra night. I called the hotel right after receiving my Mastercard bill and I was assured that there would be a credit on my next bill. My next bill came and there was no credit. So watch your bills!!! June 25, 2013
Rated 4 out of 5 by Service May Have Slipped Very good overall, but service for example by pool as compared to the past was lacking. Last stay 2 years prior there were a lot more people taking food/drink orders. Where'd they go. Plus, towel service rep was gone most of time--as often were the towels? Also, some things in room need to be replaced--mini refrigerators have been and still are a problem. August 19, 2012
Rated 4 out of 5 by Excellent Used this hotel after touring the east Coast US. Needed a Hotel to relax in and this fitted the bill perfectly. Staff were super, grounds well kept and clean. Would happily stay again. Shuttle service to town is great and being just out of town we felt was a bonus especially with the beach across the road. Only complaint would be the blinds in the room. October 10, 2012
Rated 3 out of 5 by Good hotel, but poor safety The Sheraton Suites Key West is a very good hotel, with a very good staff, good breakfast and comfortable rooms. The hotel should deserve a better evaluation, but someone open my backpack that I left in the hotel. I didn't miss anything, but I lost my confidence in the hotel. Also I left my complaining with the personal staff in the reception. October 2, 2013
Rated 5 out of 5 by We had a wonderful experience at this hotel This hotel was great, the staff is very friendly especially the front desk. Everyone at guest services was so nice, especially Haythan and a young girl from Michigan (didn't get her name). The shuttle service is great, the food in the Cafe is good and the staff there is nice. The room is spacious and we had plenty of space to spread out with 4 people. May 23, 2013
Rated 5 out of 5 by Very nice hotel. Our stay in Key West was one of the most memorable vacations and this hotel and staff were fantastic. We are especially grateful for the friendly and personal attention we received from one of the concierge staff, Sarah. She was our "go to" for all information and scheduling during our stay. She is a fine representative of this hotel and staff. September 9, 2013
Rated 5 out of 5 by Great service; Great fun Who can not have fun in Key West? Hotel makes it very easy for you to enjoy all that this town has to offer. Free shuttle was great--got us everywhere we wanted to go. Room was beautiful--very spacious and nicely decorated with a balcony to soak up the sun. The one thing I love about Sheraton hotels is that they are consistently service oriented. May 28, 2013
Rated 5 out of 5 by Exceeded Our High Expectations The staff was wonderful and really went above and beyond to make our stay something to remember. The hotel is very nice and the shuttle service was great. Not having to drive/park in the old town area was a bonus and getting away from the action/craziness at the end of the night allowed us to rest up for the next day. Highly recommended! September 29, 2013
Rated 4 out of 5 by Great Hotel We stayed at this hotel in May 2013. Very impressed with the room and cleanliness of it. The pool was great to use. All of the staff was very friendly and accomodating. The only thing I would change is the buffet breakfast. Rather pricey for what you get. I've had pretty much the same continental breakfast at other hotels. We will go back! May 15, 2013
Rated 5 out of 5 by Sheraton Key West Never Is Always Great! We have been vacationing here for years and it keeps getting better each time we come. Great hotel, clean rooms where everything works, very well kept public areas and facilities and the staff is the best anywhere. The shuttle service is the best and most convenient on the island. Thanks for another great Key West vacation. October 23, 2013
Rated 4 out of 5 by Beautiful Room Really nice hotel. The hotel is a couple of miles away from other restaurants and shopping so I was really glad I rented a car. The rooms are clean and comfortable and the hotel is convenient to the beach. The restaurant and bar were fairly pricey and there was an hour wait for dinner one evening but the food was good. I would stay again! July 26, 2012
Rated 2 out of 5 by disappointed As a platinum member, I booked two rooms, but they only offer 3 breakfast for each morning, this is the only SPG hotel treat me in this way. I have been traveling to DC, Denver, San Francisco, LA, Las Vegas, Atalanta, Orlando, Miami... I just don't like the attitude toward to the Platinum member. November 26, 2013
Rated 5 out of 5 by Great amenities and staff. We had two wonderful days in Key West at the Sheraton Suites. The convenience of the shuttle, bikes, the beach and the wonderful suite makes this a very nice place to stay. I would recommend this hotel to friends. The only negative is the hotel restaurant which is average. The staff were all very friendly and helpful. We will be back. February 25, 2013
Rated 4 out of 5 by Great Suite Hotel Away From The Downtown Madness The room, pool, fitness center, and shuttle service/drivers were all great. The room was always cleaned well with the exception of the bathroom rug. Most of the time there was NO rug at all. Had to use bath towels to stand on. There should be a rug by the sink and outside of the shower! We rented bikes and were sorry we did. The bikes are old, dirty, and the tires needed more air. When we went to get our bikes in the mornings they were totally blocked by guests scooters. I had to lift up both of our bikes over the scooters to get them out! A special location such as out back needs to be setup for scooters and the use of this location strictly enforced!!! We mentioned this to the Concierge who could have cared less. Twice we called Guest Services and asked them to arrange a cab for us. Both times when we arrived at the Front Desk the cabs had not been called. The Sheraton Suites is great overall and would be EXCEPTIONAL if they addressed these issues. June 3, 2012
Rated 4 out of 5 by Beautiful Location This hotel is the perfect location for enjoying the beaches on Key West. The room was clean and updated, which was surprising looking at the outside. The walkways were a little rickety and the elevator made us feel seasick, but the views were beautiful and staff were very friendly. I never found my turtle in my room though :-( July 15, 2013
Rated 4 out of 5 by Wonderful stay wish it were longer Laid back hotel right opposite great beach with free shuttle to downtown which is a great service to offer. Even though works were going on during our stay it didn't detract too much from our enjoyment. Good breakfast buffet, nice bar, reasonable restaurant, friendly staff. Helpful concierge. Great stay thank you October 19, 2013
Rated 4 out of 5 by Awesome Weekend!!!! My wife and I were in Key West for the weekend participating in the Keys 100 Miles race. We checked in at the front desk past 2:00am and the front desk clerk congratulated us on our participating and promptly checked us in and showed us where the room was. Although the elevators were far from our room we managed to get there ok. Our room was #217 and it was amazing and roomy just what we needed after a long day of running. The next day we left our room and housekeeping staff quickly clean our room and replaced all the towels. We decided to enjoy the pool and this experience was peaceful and relaxing. The pool staff was friendly; however, the pool attendant was slow and did not come to check on us or asks us if we wanted anything from the bar. I had to flag her down to order drinks. Once our drinks were delivered she never returned, bad service. Our last night at the hotel was great and we truly enjoyed our stay. We will definitely stay at this property again. May 21, 2013
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