Rated 3 out of 5 by MzEMP It was okay.
The BEST thing about the stay was the location-ocean front- and for which I paid a premium! The room was cramped with 2 full size beds (I really don't think they were the queen size stated-very small.), nightstand between the beds, only 1 comfy chair, 2 desk chairs, desk and the t.v./entertainment center. On the plus side was that my bed was very comfortable. The bathroom is also cramped and the counter/sink height is only 30" high--weird. Tall people like myself won't like that, but it appeared clean. The other downside was that they didn't throw in a free breakfast. Why do cheaper hotels have breakfast buffets and the more expensive, but not THAT much nicer, can't do the same?? Even for a frequent customer? hmm?? Oh yeah, and $16.99 for a movie that you are going to watch on an old 25" screen t.v.? Come on! Bottom line is that I would probably not stay again at this particular hotel.
November 30, 2011
Rated 3 out of 5 by bulldog357 The hotel room
To start it appease as if I was placed on a floor set aside for pets. I was placed in a room with a very skinny window near the cileling with absolutely no view to the outside at all. Out of all my travels I was very disappointed with the bed. It was to softand uncomfortable. I really Sid not think this was worthy of 7000 points. I also had to stretch to give this hotel an overall rating of 3stars.
August 29, 2012
Rated 3 out of 5 by Lee1120 Need to attentions...
My family live about two hours away from the beach. I just want to take little quick get away time. Well...I choose this hotel for many options.
But it was really disappointed. I have seven months baby with us. The duvet was pretty nasty. It has brown make-up color and dark grey for long time did not wash it.
I could not believe it. I took pitcures of them because my baby was laid down this comforter. I wanted to sue your hotel if he gets nasty infections from it.
Also the coffee...It really tells me your staffs did not care for details...There were two coffees (little packets). One was October 05 2013 and the other one was Feb. 22 2014. Well I got there on 22nd....I also did take pictures of them. No make sense...My room was #1002. You really need to check all rooms for it.
One more thing....The buffet was really great but the there are some chips and left over dirty waste some plates and coffee soucers.
Your property is Sheraton. People do come because of your name. But it was really nasty and careless for details...
If you want to see what I took some pictures for your room. Let me know I will email you guys.
February 25, 2014
Rated 4 out of 5 by shell54 Was a little disappointed
I booked our reservations way in advance and asked that our friend's room be close to ours. It was in a different tower. Both rooms were suppose to be oceanfront. We had a view of the neighbors parkiing lot. The new restaurant Fusions definitely needs improvement, with staff and menu. We have been staying with the Sheraton in VA Beach for a very long time. This is our first disappointment.
October 1, 2013
Rated 4 out of 5 by churchsecretary great time
Arrived at 3:30 but our room was not available until 6:30 (said the linens didn't arrive on time!) Rooms nice but not really as big as I thought. Reservation was for 4 persons and most days we were lucky to get 2 set of towels! Same for coffee pot. Only gave us 2 disposable cups each day with it's own coffee pod - other 2 had to buy coffee in the morning. The bottled water in the bathroom is nice amenity but if you open it you'll pay $3 every bottle. Take your own dishes (disposable or whatever as there is absolutely nothing in the kitchen area - no plates, no cups, no glasses, no utensils - just lots of empty cupboards and a sink. We went and bought disposable at nearby CVS. Strongly recommend Bison Meatloaf served in the restaurant. Pools are great. Location on boardwalk nice too. Had no trouble getting pool lounges early in the morning. Folks who waited until after 10 weren't as fortunate.
July 21, 2013
Rated 4 out of 5 by wmCJ Conference stay at the beach
I was attending a conference at the hotel. It was wonderful to be able to stay in the conference hotel, saving on driving. While I wasn't impressed with the conference box lunches, I was very pleased with room service order. It was delivered on time and with a smile. The food was very good. I most especially enjoyed the sweet sleeper bed. That was amazing. My room did have light odor when I first entered, almost as if maybe someone had a pet in there before (surprising since I specifically requested non-pet room). I was able to air out the room with the sliding door. I appreciated having the double locks on the sliding door. I would recommend on joint rooms that you add a sweeper to bottom of door as I could see the light from my neighbors room. I appreciate being able to check in early also. And of course you couldn't ask for a better location. The beach and boardwalk were great. Overall a great stay.
October 2, 2013
Rated 5 out of 5 by Darth76 BEST ON TH EBEACH
I am a Platinum for life returning client to this Sheraton property. My wife and I had a wonderful time. The management upgraded my room to a beach view which had easy access to the beach to accommodate our pet dog. The staff made us feel comfortable and at home especiallly the bellmen and front desk clerks. We had thanksgiving dinner at the hotel; It was excellent too. We will be back!
November 28, 2012
Rated 5 out of 5 by JOBIE123 A great place to stay!
I was very excited to have gotten a room at the Sheraton and it was everything I expected and more. The room was great and the place was super pretty and clean. Also the bell service was amazing I worked a lot with a man name Chris and he was so sweet and kind. Very impressed with the staff and how helpful they were. I would come back for sure and tell other to comes as well.
August 7, 2013
Rated 2 out of 5 by Brent2541 This hotel has potential and
I know it is under renovation but we should have not been charged the full rate for what we received. The couch was a shambles with torn arms. The wooden chairs were wobbly. The hot water in the sink was hardly running. We ate breakfast in the restaurant. The potatoes were fried in OLD grease and tasted horrible. Not the experience we have become accomustomed to in a Sheraton.
December 10, 2011
Rated 2 out of 5 by Lisasang Not as good as previous years
The room flooded due to a water flood above us - obviously not the hotel's fault; however, the maintenance staff's original suggestion was that they give us extra towels to mop up the water. We were later asked by the front desk staff if we wished to move which we did. The new room had blood (or something else) on the bedding. The pool and hot tubs were also freezing!
October 1, 2013
Rated 5 out of 5 by RVA01 This hotel is excellent!
The hotel is clean and quiet with excellent ocean views. Beds are comfortable and the food in the hotel was delicious. Free parking and wonderful front desk staff. Indoor pool and hot tubs were great for an evening swim. Wave Bus stop located near the corner of the hotel for local travel along Atlantic Avenue. Can't wait until next time! Affordable and pet friendly.
September 25, 2013
Rated 5 out of 5 by MarkNJ North End of the Boardwalk
The north end of the boardwalk is much less congested than the middle or south end. First stayed at this hotel in 1987 and had a great time. It has recently, impressively been renovated. Very nice rooms, indoor and outdoor pools, indoor and outdoor dining areas, and fitness room. New multi-level parking garage is a great addition. Staff is friendly and professional.
August 4, 2013
Rated 2 out of 5 by CPS1951 Sheraton V.A. Beach VA
worst experience I ever had at Oceanfront Sheraton V.A. Beach.Asked for oceanfront upgrade did not receive . Told front desk about dirty balcony with cans and cig butts and 2 ladders 2 days before Sandy they did nothing. Couldn't shave slow running drain. Worst buffet breakfast the only thing that I could eat were the sausages . Couldn't even get a hot cup of coffee.
October 30, 2012
Rated 5 out of 5 by glennieboy Updates are excellent
For the last several years, We have stayed at this hotel during the Labor Day holiday. The renovations made during the last two years are all outstanding from the updated rooms, the new outdoor pool and the poolside bar. The wait staff and service here have always been terrific and continues to be so. We will be back for sure! Keep up the good work.
September 3, 2013
Rated 3 out of 5 by Trulani Good Experience-Needs improvement
While I was extremely happy there was a hotel that was pet friendly - my only gripe was the couch smelled of cat urine. When you first walk in - it smells clean but as you walk on the carpet continuously throughout the day - the smell became so obvious. Like I said great location and check in and out was good but the smell was too overpowering.
September 15, 2013
Rated 4 out of 5 by Matso The hotel staff was very friendly!
The renovations to the hotel was extremely inviting. The room was very clean and the view from our room was breathtaking watching the dolphins swim in the morning. We would definitely stay here again. The only drawback was parking which was one block over but you can unload at the lobby then go park. We will return for more than one night stay.
December 13, 2012
Rated 4 out of 5 by KW25401 Renovations are much improved!
I stayed at this hotel two years ago. I would rate the hotel as average at that time. I frequent SPG properties all over the world on a regular basis. The renovations are a big improvement, I was very much impressed with the cleanliness and attractiveness of the hotel. I definitely plan to revisit and frequent this hotel in the future.
August 17, 2013
Rated 4 out of 5 by Mipou1 Best bang for your buck (SPG points)
The staff made all the difference. All our needs were quickly accommodated (i.e., provided extra bed and extra comforter) and despite not being able to upgrade my room as a gold spg member, I was given points and free breakfast for all members of my party. I stayed at this hotel 6 years ago, and definitely plan on returning again soon.
September 6, 2012
Rated 4 out of 5 by BeachGuy27 Nice hotel on oceanfront
Great hotel on the oceanfront. Overall, looked very nice and new. I would suggest more attendants at the front desk as one person isn't enough. Higher rooms have best view of ocean. Beds were very comfortable, bathroom, while small, was nice and clean. Would like to visit again in the summer when the outside bar area is open.
September 30, 2013
Rated 4 out of 5 by lisa6 couldn't here the waves
everything was perfect but we stayed in the new sweets in front of the new pool fountain ....i would of liked if you would stop the fountain at night to be able to here the ocean at night!!!! we were counting on hearing the waves at night but we could only here the fountain ...beside that it was perfect like usual ...tahnk you
September 19, 2012
Rated 5 out of 5 by Fam5 Great Staff
The staff at this hotel is incredible. They go above and beyond to meet your needs. Very reasonsably priced for what you get compared to many of the hotels in the area. It is not fancy, but nice and comfortable. My only complaint is the restaurant - the food is good but the kitchen is very slow,
December 2, 2013
Rated 4 out of 5 by BAM13 Virginia Beach Sheraton
Breakfast wasn't very good and the waiting staff is very slow. Glad my room included breakfast. This one did allow animals and it did not help with my daughter's allergies. Might I suggest certain floors should be animal free. The pool did needed to be cleaned daily. Beside that, loved my stay and the room was very clean.
July 21, 2013
Rated 4 out of 5 by teddyj room
When we checked into the hotel after 9 hours on the road :( we were tired and exhausted. Marcus at the front desk asked us our name he was very friendly. I asked if our room could be changed to an Oceanfront. He said we already upgraded you. Which was nice and because of the time of year it was pretty easy. When we got into the room I realized that this room had no grab bars in the tub. I recently had total Knee replacement and need the little help getting in and out of the tub. now mind you we already have all our luggage in the room. We went downstairs to explain the situation, not only was Marcus attentive he gave us another room that was completely handicapped accessible but still facing the ocean. The bellman took out all our luggage to the new room. SWEET. It is just these little things that make an impression. Samantha at the bar was also very nice and friendly all the staff was curtieous always asked how everything was. we like coming in the fall much quiter. You run a very nice hotel. WE will be back
December 15, 2013
Rated 2 out of 5 by netta010 this hotel was very dusty
I have never been to a sheraton like the one in Virgina Beach. Everything was dusty, the plants had not been wiped down in years, carpet was nasty, breakfast was horrible, the bathrooms are super small. For the amount of money they charge is not worth it at all. The only thing I can say good is that it's on the beach.
May 26, 2012
Rated 4 out of 5 by VanessaPro First time and I will go back!
I came to VA Beach for the first time with my family. Being a loyal SPG member and knowing I could trust reviews and hotel qualifications, I figured this might be a nice place for a family, beach vacation. We were not disappointed. The hotel and staff exceeded expectations. The location was wonderful! We will return!
August 19, 2012
Rated 5 out of 5 The best staff on the coast!
I checked in late, after a long day of travel, and was pleasantly surprised at how the staff made me feel. Typically associates on the overnight shift aren't the most pleasant, but that wasn't the case at this hotel. It made all the difference and I will always choose this hotel first when I return to VA Beach.
November 7, 2012
Rated 3 out of 5 by Novamom Not what I expected
My reservation was not honored. I reserved and ocean front room and was almost put in an ocean view room. The staff lost my car keys and it took them over an hour to find them. The staff did apologized for the misplacing my car keys. the suite was not very clean. The hotel is nice and the location is great.
August 22, 2012
Rated 4 out of 5 by 63yrtraveler Waterfront hotel at Va Beach
Beautiful waterfront hotel with luxury rooms. Because we were there during "Off-season" the staff seemed to be mimimal and it took a few minutes to be waiting on checking out, getting valet, no bellhops, etc. We did not eat at hotel. While we had no problems, during busy season, traffic could be a problem.
December 10, 2012
Rated 4 out of 5 by Emerson Comfortable, convenient hotel
Nice, comfortable room, although did have to move rooms as first room allocated was not up to expectations as it didn't have a balcony and was directly next to the pool.
Restaurant had same menu each night we were there (5 in total) and on more than one occasion our bill was wrong and had to be corrected.
August 25, 2012
Rated 3 out of 5 by rick1745 rooms nice but
Breakfast at the Aqua VI resturant was cold, Service was below average. Had unreasonalby long wait for food delivery.
Also the Hotel advertized 500 starpoints per day for not having maid service. the extra 2000 points were not on my checkout recipt, and no points at all are posted on my starpoints page.
October 1, 2012