Rated 4 out of 5 by kloszewj Room
When I checked into my room it seemed very cold to me. The thermostat was set on 75 so I turned it up. Within and hour it seemed colder so I turned it up to 85. This did not make any difference in the room temp. I called down to the front desk and they sent someone up. He offered to put it on heat but this would not help. I just wanted to air to quit blowing so cold and hard. He turned the air off and said that's the best he could do at the time. During the night I had to get up several times to turn the air back on because it got very stuffy in the run then within 30 minutes it was so cold I think I could see my breath. I ended up spending the evening wrapped in a blanket or in bed with extra covers. This this not help since I did have work to do in the evening and ended up not being able to do it in the quiet of my room but had to go down to the lobby. Everything else about the hotel is great but after this room experience I don't know if I will stay here again. When I checked out all they could say is we're sorry. I think the thermostat needed changed or if it took batteries maybe new batteries but, the maintenance only wanted to turn the heat on or turn the unit off. He was nice but I was very cold and uncomfortable all night and did not sleep well because of this.
March 28, 2014
Rated 4 out of 5 by davids Tech Geeks
Room was great. Tech was not. WiFi for apple products not working. TV quality sucked. No TV listing to know what channel was what and the batteries on the remote died. And the phone seems to be really old. Used to seeing wireless phone in upper standard hotels now.
April 2, 2013
Rated 4 out of 5 by Cowgirl21 Shuttle Service
You need better communication between your switchboard and shuttle service. I had to call 2 or 3 times every day and was always waiting 1 - 1 1/2 hours for shuttle service. This should never have happened and I was always told the switchboard did not tell them.
September 24, 2012
Rated 4 out of 5 by Mella48 Sheraton Westshore
I love staying at this location when I am in Tampa. The only negative thing I have to say is that housekeeping never replaces the towels. Each time I have stayed here more than one day I have had to call the front desk to bring towels up after the first night.
April 24, 2013
Rated 3 out of 5 by CDelgado The room didn't have internet
The moved to anothe room that had internet but just in the living room area. No internet in the bedroom area. It has happened to me twice within two months. Floors 7 & 8. Also, room service staff should be more attentive they didn't bring my full food order
September 25, 2013
Rated 5 out of 5 by AloysiusJr Excellent Staff
The Sheraton is great! The staff are all so very helpful, pleasant, and a credit to Sheraton. The front desk staff are always so very helpful with my statement at the end of the stay, and are precise, expedient, and very accurate. I thank you.
December 10, 2013
Rated 4 out of 5 by Ray66 Nice one night stay.
Family of four, two adults and two kids stayed for one night. We came over for a day at Busch Gardens. Suite was nice as the kids could watch TV in one room and the adults could hang in the other. Staff was friendly, parking was easy perfect for one night.
August 28, 2012
Rated 5 out of 5 by Danny904 Great hotel, awesome price
Visited Tampa for one night on the way to Miami with 3 other buddies. Great location, room was more than big enough, fold out couch is a great plus, will be staying here on all my trips back to Tampa, business or pleasure. Hotel shuttle is a great amenity.
December 18, 2012
Rated 5 out of 5 by Idibs Sheraton Suites, Tampa Airport Westshore
Excellent hotel. This was my first visit since the renovation of about two years ago. The cleanliness and comfort were exceptional.
I called front desk for assistance to report that TV was not working. A mechanic came in and rectified it within minutes.
August 14, 2013
Rated 5 out of 5 by Gamecock07 Perfect Hotel for Outback Bowl.
Really glad we chose this hotel for our stay during the Outback Bowl. The room was very large and had a very comfortable bed. The fitness facility and restaurant were also very nice. We were even able to get a shuttle to and from the stadium on game day.
January 4, 2013
Rated 4 out of 5 by David10 Great Rooms & Staff, Not So Great Food
The food from the restaurant, both in the dining room and through room service ranged between bad and horrible. The room itself and the attitudes of the staff were excellent. In other words, I'd stay there again, but would think twice about eating there.
February 7, 2013
Rated 1 out of 5 by Gator Poor Experience
Hot water took forever to come from faucets. Almost called front desk after 5 minutes of waiting. Half of the elevators were out-of-service due to maintenance. Outrageous price of $4.00 for a bottle of water in room. Should have asked for compensation.
January 31, 2013
Rated 5 out of 5 by VictorianExperience Awesome!
This hotel is like my second home. I have stayed here many times and never had a problem the staff is friendly, smart, helpful and respectful. It is always a joy to know that when I come to Tampa that I'm staying at Sheraton Suites!.
December 15, 2013
Rated 5 out of 5 by Sharon An Excellent Stay...
What was the most memorable part of my stay at the Sheraton was its hospitality, and willingness to accommodate my every need. Even though I needed to check in early, they made every effort to fulfill my requests, including a corner room!!! Bravo!!!
August 9, 2012
Rated 5 out of 5 by Veronica64 Fabulous Visit
This was my first time at a Sheraton Suites and it will not be my last. The hotel staff was extremely personable and very professional. I was very impressed with the food served at the in house restaurant. I highly recommend the Sheraton Suites!
October 5, 2012
Rated 4 out of 5 by Redrider Mostly Good, Some Room For Improvement
Lovely suite, clean and comfortable. Open atrium was an unexpected pleasant surprise. Parking was a mess... Totally inadequate for the size of the hotel. I was a little disappointed to discover that there was an additional charge for the wi-fi.
March 11, 2013
Rated 3 out of 5 by htimothy Left much to be desired
My room had a distinct smell that wasn't inviting. The bathroom was not stocked with wash clothes. I called down twice and didn't receive them until the morning when I opened the door and they were hanging on the handle. Disappointing stay ...
June 17, 2012
Rated 4 out of 5 by dude10 Busy weekend in Tampa
Great weekend at the hotel. Remodeled rooms, everything clean and nice. Only drawback is the hotel was so busy they did not have any towels for us for a whole day. Needed to use a hand towel to dry off with. Staff was accommodating otherwise.
May 28, 2013
Rated 5 out of 5 by nerd9 tampa airport sheraton suits
I abtained my reservation through a discount service and figured i would get a left over room. My suit was spacous, clean, quiet and well equipted. It was a wonderfull suprise. The bed was great. Sleeped like a baby. I would stay there again.
September 25, 2012
Rated 3 out of 5 by Guinness1 Close to airport
Facility needs TLC. Location is good for someone looking for a room near the airport. Common areas appear dated, the room/suite very small and a closet of a bathroom. Would not recommend for an extended stay at this facility.
December 9, 2013
Rated 4 out of 5 by BT03 Good stay
Everything was well done and expectations met. The only issue is the wireless was spotty at best and tv kept going off line...that was aggravating. Staff was very friendly. Just fix the wireless and it will be terrific.
December 15, 2013
Rated 3 out of 5 by Dan4444 after many stays,this on disappointed
I spoke with the on duty manager Sunday morning gave her a list of issues.I sure she will address them.Next time i won't wait for so many things to happen before i say something.She was going to refind some of my SPG points,we''ll see.
August 29, 2012
Rated 5 out of 5 by 174151 Great Value
This hotel exceeded our expectations. Very clean and stylish with very comfortable rooms. Staff was great and helpful. Restaurant was inconsistent though, mt grouper sandwich was very good, my wifes buffalo burger was way over cooked.
May 19, 2013
Rated 4 out of 5 by Migesh83 Very Nice Suite
We only had 2 nights to stretch our vacation, and our suite here was more spacious and much nicer than most hotels we have stayed at. Also, LOTS of great restaurants within 2 miles.
January 26, 2014
Rated 3 out of 5 by Axem Loud noises
In room 614 there is a very loud vibration noise coming from the wall next to the beds. This would have made sleeping impossible if i hadnt been so exhausted to begin with. The noise continued through my entire stay. Only complaint.
September 3, 2012
Rated 4 out of 5 by Bob57 Location, location, location.
The many nearby upscale restaurants, and the mall with Nordstroms, Dillards, and Nieman Marcus should satisfy those who wish to shop or eat. The service charge for internet, and the indoor pool were the only annoying factors for me.
March 13, 2013
Rated 5 out of 5 by Gigi19 This hotel has an awesome staff
From the minute we checked in, they helped with my luggage and escorted us to our room. We were tied and ordered room service. It was delivered promptly and the food was very good. We will come again the next time we come to Tampa.
April 2, 2013
Rated 1 out of 5 by upnadam Poor housekeeping and mold
I have stayed at the property a number over times (probably over 12), and there has been a rapid decline in their housekeeping and room maintenance – even after their massive renovation a few years ago. The first night I arrived last and really did not look around the room – by the second night my allergies were full blown – I looked around the room – for starters: 1) the mold in the A/C vent in the bedroom for starters; 2) the dust in the corner of the floors was thick; 3) The hole in the wall; 4) the rust on the shower curtain bar; 5) the rust on the handicapped bar in the shower. When I checked out, I was never asked “how was your stay” – but I told him – he seemed uninterested. If room 801 has mold issues in the A/C vent how many other rooms have the same problem? A complete walk through needs to be done and train your staff on cleaning! Also, I was suppose to have free wireless internet in the room, but the connection does not work with iPad’s. I was told it is a known problem and there was nothing they could do about it. I guess it is free is you are not like the millions of people who own iPads. (The pictures came out good).
February 10, 2014
Rated 5 out of 5 by SWSMSCA Great Service
Stayed here due to the great reviews that I had read and the reviews lived up to my expectations. It was close to the airoirt, the shuttle service was great, friendly employees and a very comfortable room. Keep up the great work
April 14, 2013
Rated 5 out of 5 by wilky28 Very nice hotel
As a 'dad' who comes into town to see his kids, this hotel was terrific. It puts us close to the airport, the mall, downtown etc. I found the deal on Hotwire and was very satisfied. Hope to stay there again.
October 8, 2013