Rated 2 out of 5 by Unfortunate Outdated and Falling Apart
The Staff are courteous and helpful but the hotel in general is becoming very outdated and falling apart. The rooms are old and the wallpaper is peeling off. This place needs an extreme makeover!
March 6, 2013
Rated 2 out of 5 by SACX This room was a joke
I walk into the room and find a bed in the middle of the front room. No headboard attached. The bathroom was in very poor condition. I'm glad it was late when I arrived as I just went to sleep.
April 10, 2013
Rated 2 out of 5 by mambo05 great for park and fly
We where going on vacation and decided to stay here because of the secure property, room was alright, wish it was a little more spacious,they should have a continental breakfast for early birds
July 25, 2012
Rated 5 out of 5 by Mari97 This hotel is friendly and comfortable
I was in Philly for unpleasant reasons (a death in the family) and the staff was very compasionate and nice. I felt comfortable coming back to my room after dealing with all that was going on.
March 4, 2013
Rated 1 out of 5 by BunchFamily WHAT HAPPENED TO CUSTOMER SERVICE?!?!
When we checked in, check in was fine. The check in staff were friendly and our check in was smooth and easy. But it seems that is when the customer service stopped. We had a great day until about midnight. There were children running thru the halls unsupervised screaming and yelling and even banging on our doors and running away. It literally kept us up and awoke our infant out of his sleep several times and caused our younger daughters to be scared.
When I tried calling guest services to see if there was some sort of security to handle this, no one answered the phone. It just rang and rang with no pick up. After a few tries I just gave up. The next morning I called again at around 7 or so and finally the woman from guest services answered the phone. I asked her if she could connect me to the manager, she said she would transfer me to the front desk there someone can assist me. Ok I thought, she transferred me thru and again NO ANSWER.
I finally got so fed up with trying to reach someone through guest services that I called the 1-800 numbers to explain the situation and see if they could assist me this way. The customer service woman was very nice and said I’ll call myself to see if I can get somebody for you. After about 5 min she returned to the phone and said that she got in contact and a manager by the name of Kamilah would call me shortly.
Within 10 minutes the phone rang to our room and it was Kamilah. I explained the situation to her and she apologized about the issues and she doesn’t know why no one answers the phone. She then said to me for your broken sleep we will allow you to have a late check out, so we could get additional rest. She also then stated that she would comp us on lunch from room service so we could eat before we left. At this point we were satisfied and felt that was fair enough. She said to just tell Room service to contact her because she would be taking care of it.
Around about 12:30 we called room service to place our order. Again NO one answers the room service line. We attempted about 5 phone calls before I called guest services again. The woman that answered said that she would page room service and have them call me back. After about another 10 minutes, the guest services woman called me back and said she does not know where the people are so she would take my order for me herself. When we were done placing the order I told her that Kamilah said that this order was being taken care of by her. The woman said ok and that was it. Within 20 min we got another phone call back now from Kamilah and she said “I’m sorry Ms. Bunch but we cannot comp your meal, we did not know you had a family of 4 with you. My Manager will not approve this”. So my 1st thought was I thought you were the manager, and my 2nd thought was why would you promise me something and just take it back? If there were limits or so why wasn’t that explained to me earlier? I asked to speak to her manager and she said to me that she was the manager. Which again makes no sense to me?
I went to the front desk myself now and asked to speak with the real manager. I told them to cancel the order if it would not be covered and check us out because we would leave immediately. The REAL manager finally came out and said she was not aware of what was going on. I said to her as many times as I asked for you no one told you that I have been asking to speak with you? She showed no interest at all to me, my family or our situation. She just looked the bill and said No I will not approve that. So I asked her for her card and she told me no, Kamilah said she did not have any more of her own. So they wrote their names on this card and told me to call the 1-800 to complain. And would not provide me with the number because it is not shown on the card they given me.
I have never been treated so poorly in my life! The customer service there is awful. I read you reviews online and it seems that I’m not the only one that have complained about the children running thru the halls at all times of the night, the staff that does not answer calls and the rudeness of your staff. I’m originally from the neighborhood of east wick and I thought I would have supporting my neighborhood by staying here. My family has flown in and out of town for years and we always would recommend everyone to stay there, one because it’s close to my family’s home and the convenience of the airport. But now that I see this is how the service is now, we will pass from now on.
* I emailed the general manager Casey Crowley and explained the situation- she responded promptly and said she is going to investigate what happened and will respond back to me shortly. i will repost with the conclusion
June 2, 2014
Rated 5 out of 5 by beachy Relaxing after a long trip
We have stayed here 3 times with the family after a long flight and it is consistently a great relaxing place with very kind and helpful staff. The only tricky part is getting here!
June 12, 2013
Rated 4 out of 5 by Rica Wkstay
The hotel suite was very nice - the entry to the actual rooms was unexpected in its visual appearance, but pleasant - They bring the outdoor feel in. The beds were very comfortable
October 1, 2012
Rated 4 out of 5 by Bob42 Nice facility
We have stayed many times and find the hotel to be in a convenient location and consistent in quality. The latest upgrade was good except for the pillows which need replacing.
June 8, 2012
Rated 5 out of 5 by AGR2 A worthwhile stay
Reception first class friendly and efficient Restaurant food good both in evening and for breakfast No problem keeping room for extra time until flight time Will stay again
May 12, 2013
Rated 5 out of 5 by beegee Great location
This hotel has always been a great place for us to stay. Very close to Phila Airport.
All the staff is accommodating and willing to do anything to make your stay enjoyable.
March 5, 2013
Rated 5 out of 5 by kmp9 front desk staff exceptionally helpful
I arrived early, and the gal at the front desk was very helpful. She told me where to sit where I could work for a while, then came found me when a room was available.
May 19, 2013
Rated 5 out of 5 by Victoriousfive Great place to stay
The Staff was friendly. The hotel was clean and pleasant from the moment you walked in and extra clean when you open the door to your room. Wonderful night sleep.
May 30, 2012
Rated 1 out of 5 by forgetit This is the worst Sheraton ever
Hotel id Dated (18th Century) not very clean No Wi-Fi in Rooms, Wi-Fi in lobby kick you out every 4 mins, Rooms are over priced and furniture is from the Arc,
October 7, 2012
Rated 5 out of 5 by randy1076 Nice hotel, close to the airport
All staff we encountered were very pleasant and helpful.
March 15, 2014
Rated 3 out of 5 by Ingrid27 Generally nice ...
Enjoyed my stay at your hotel during the week. For comments on weekend stay, please see Additional Feedback.
February 10, 2014
Rated 5 out of 5 by PHHH Good Stay
I was only in the hotel from 10 p.m. - 5 a.m. so didn't get to experience much of it. But it gave me the comfort and rest I needed for the short stay.
March 26, 2013
Rated 5 out of 5 by beegee Great location
Always stay at this property when travelling by air. It is near the airport & their shuttle van is prompt.
Staff is very friendly & accommodating.
February 11, 2013
Rated 4 out of 5 by Woody Duplicate Charge
I ate dinner at Relish and paid with AMEX,but the charge for dinner also showed up on my room charge. Please remove the charge from my room.
March 15, 2013
Rated 5 out of 5 by DianeL Never Disappointed
The rooms are big and comfortable, the lobby bar serves good food and drinks. Perfect way to start a vacation before getting to the airport!
April 13, 2013
Rated 5 out of 5 by Kathy0303 Short stay in philly
I had a brief stay at the hotel. Late check in and early check out. Staff were super responsize and facility was clean. Great experience.
May 24, 2013
Rated 4 out of 5 by Dennis wifi not free
I feel that the price of the room is high enough to have free access to wifi. It's like your charging for the sunlight that's around you.
May 19, 2013
Rated 2 out of 5 by DfG12 Hopefully a fluke . . .
I've stayed at this location in the past and found it comfortable, clean, quiet, etc. Unfortunately, during my most recent past stay, I did not have the same experience. There was a gamer tournament in the hotel and it was quite noisy and trash was strewn about the common areas. I could get past this. What disturbed me, however, was there was no toilet paper in my room when I checked in and it took over an hour and a second call for someone to respond. Likewise, I never got my voucher for "going green" and declining housekeeping. However, someone came in to clean but stopped halfway through -- the soap, shampoo, conditioner, and other amenities were thrown into the trash can that was left on the bathroom counter but not replaced and thebath mat and towels I'd hung to dry were removed and not replaced so I had none of those items available for my shower. Fortunately, the shower gel remained and I was able to dry off with the hand towels before checking out. Based on the length of time I had to wait for a response to the prior evening's request, I didn't bother to call down for replacement items. I had a plane to catch and did not want to be late.
August 29, 2012
Rated 5 out of 5 by Paula The staff are fantastic!
Lorraine always helps me with my stay and is an asset to your hotel. We always stay with you because of her and the friendly staff.
February 18, 2013
Rated 5 out of 5 by JR62 Sheraton suites.philadelphia
This hotel met our needs for perfectly. The park and fly package is great. Quiet room, beds are heavenly and staff were great.
July 7, 2013
Rated 5 out of 5 by Elaine Comfort
We were given individual care when deciding if the room we were booked in would work for us and that we would be comfortable.
March 10, 2013
Rated 5 out of 5 by KatrinaC pet friendly
This was very important for my stay and the hotel made it very comfortable for us. The ambience is also very nice overall.
January 22, 2012
Rated 3 out of 5 by MP21 Disappointing
The carpet in the hallways is wrinkled and needs replaced. My room smelled like mildew. Restaurant is extremely overpriced
October 8, 2012
Rated 5 out of 5 by beegee YES
hotel is very comfortable & convenient to Phila. Airport. ALL personnel are very nice & make sue tht your needs are met.
May 16, 2012
Rated 5 out of 5 by Ta88 Couldn't have chose a better place to stay!
Thank you guys for making my 1st trip to Philly more than comfortable!! Thanks see you guys soon ;-) Great Staff!!!!!!
January 28, 2013
Rated 1 out of 5 by Melissa18 Conveinent Location
Nice location but I did not get the room I reserved then they put me in a room that the air conditioning did not work
October 23, 2012