Rated 2 out of 5 A little bait and switch
They advertise that the shuttle will take you to Five Points South, then when you ask, they back off on that, the shuttle has to go to the airport too. So there will be delays, and they discourage you from asking.
Not much close to the hotel, either, so a shuttle to get somewhere to eat is mandatory.
Meeting rooms are auditory-challenged, the lighting is never right, too big, uncomfortable chairs.
That said, there's probably not much choice in BHM.
October 19, 2013
Rated 2 out of 5 by RSB50 Valet issues
Valet experience ruined Sheraton stay. 3 times it took more than 30 minutes to get car. Two times hotel staff failed to communicate to valet staff. One time because of "traffic" it took 45 minutes to get car. Decided last time to walk to dinner to avoid poor service
February 17, 2014
Rated 4 out of 5 by Scottih Great staff, comfortable beds, noisy from traffic and guests in hallway
Front desk staff outstanding. I messed up something and they had no record of my spg reservation but front desk staff called spg for me, put me on and I had a room with points in minutes. Very kind, compassionate, caring staff. Rooms very comfortable but too much interstate noise and guests in hallway talking sounded like they were in your room. Parking at 12 bucks a day is also not pleasant and neither is paying 10 bucks day for internet service in room.
September 1, 2013
Rated 2 out of 5 by MAX1 NEEDS IMPROVEMENT
ARRIVING AT HOTEL THERE WAS POWDER CARPET CLEANER ALL THE WAY DOWN THE HALL PAST OUR ROOM DOOR THAT HAD NOT BEEN VACCUMED AND DID NOT GET VACCUUMED UNTIL TWO DAYS LATER, A VACCUUM WAS RUNNING OUT IN THE HALL IN THE MIDDLE OF THE NIGHT, WHEN WE WERE TRYING TO SLEEP. THE MORNING SHOWER HAD NO HOT WATER AND THE WATER PRESSURE WASN'T EVEN AVERAGE. tHE THERMOSTATE IN THE ROOM NEVER WORKED CORRECTLY, AND THE ROOM WAS HOTTER AT NIGHT WHEN IT SHOULD HAVE BEEN COLD.
May 20, 2013
Rated 2 out of 5 by cupcake83 This hotel charged me twice
I paid online 2 weeks before we arrived, and when I got home, I found out I was charged AGAIN when we checked it. Their finance department is conveniently experiencing a "higher than normal call volume", so I'm having difficultly getting this revolved.
February 17, 2014
Rated 2 out of 5 by Majette Reunion
The needs of my family runion were not met. I was very disappointed with the banquet set-up, with the food for the meet & greet and with how we were treated. The staff at the Sheraton did not honor their word. We were told that we had the banquet room, which was an actual meeting room for 12 hours only to find out we had it for 3 hours. We were also told that someone from my group saw and approved the room, which was a lie. We were not pleased at all.
August 2, 2012
Rated 2 out of 5 by Manju Not the Sheraton I Expected
Beyond the exterior and lobby decor this hotel needs plenty of management work. The staff was pleasant and graceous, however, It took us 2 hours, yes TWO, to check in. During this time they did offer refreshments, but what I really wanted was to get settled. Murmurs through the crowd were they're just not prepared to handle large crowds. Are you kidding me? They sit next door to the convention center. Crowds should be their speciality. Once our room assignments were given we arrived on the 8th floor to piles of laundry on the floor outside of rooms. I was skeptical as I entered my room, which was okay. Didn't eat there as prices were exorbitant and again long lines. Check out made easy on the TV wasn't working , so back to standing in another line. Overall VERY disappointing. I've stayed at lesser hotels with more attention to the customer.
May 1, 2012
Rated 4 out of 5 by Cindy1035 Not consistant
I travel every other week and have stayed here since april. I always ask for the green choice. Sometimes I just get it other times I don't get it without turning in the ticket. The last 4 times I have always drank all the bottle water that was left. This past time I was charged $3.00 Sometimes they take all my towels and wash clothes even though I requested the green choice. Sometimes I get shower gel and sometimes I don't. Just be consistent.
May 5, 2013
Rated 2 out of 5 by mimi123 Disappointed
I was not impressed with this hotel at all. With the Sheraton name and the size of this hotel, it was not at all what I expected. The staff was nice enough, and the bed was comfortable, that's about all I can say positive about my stay. No ice machines that worked, and my room was constantly freezing while another inmy group was too hot. The carpet is disgusting. The restaurants are insanely overpriced, and even best westerns offer free wifi.
June 25, 2013
Rated 4 out of 5 by Arthur42 A Place to Stay
It's a hotel that is a convenient place to stay. The service and cleanliness all met expectations, but its proximity to the central commercial district and historic resources are the reason to stay here. There is an amazing and broad range of great places to eat just a few blocks away on the other side of the freeway. Birmingham is a wonderful, historic city, and this hotel has a great location to facilitate memorable times in Birmingham.
September 23, 2013
Rated 4 out of 5 by hbchfkev Shuttle service
I had to phone the front desk 3 times and waited more than 2 hours before the shuttle bus picked me up at the airport. Meantime the hotel is only 10 min from the airport. I had a similar experience the year before. Very poor service!
The front desk also told me that I can just come 10 min before I need a shuttle bus to take me to the airport. But when I went to the desk I was told that the bus goes only every hour. There is no co-ordination!
July 25, 2012
Rated 2 out of 5 by dbullock1 Will not recommend to anyone!
The staff was very friendly, the room was alright. You could hear the interstate all night. The place is a money pit, you had to rent refrigerator, pay $1.00 for local calls and then $9.95 for wifi (its free at mcdonalds and other locations including hotels). It was conveinent for the BJCC. I was extremely angry about them charging me twice for my room and them telling me it would take 3-5 days for it to be returned to my account.
November 4, 2013
Rated 2 out of 5 by Larry Problem with water in shower
On the morning of 5/9/13, I could not regulate the very hot water in the shower. After running the water for 10 minutes, the water temp went to full cold! We could not use the shower at all. I reported the problem to the front desk however we needed to get going. At checkout, I was awarded points to be used for our next stay which helped ease the disappointment. The scalding hot water could be a very serious safety concern for future guests.
May 10, 2013
Rated 4 out of 5 by LHB1013 E Tripps made trip a positive experience.
In traveling through Birmingham Ala, we arrived at the peak-time of the peak weekend, totally unaware of the local event. During the chaos of parking our over-sized vehicle, a most remarkable young man saved the day by truly helping us (old and tired travelers) manage a very difficult situation. Ethan Tripps, Manager of Valet is an EXCELLENT employee, diplomatic problem solver and all-in-all the BEST Sheraton PR person imaginable!
October 31, 2013
Rated 5 out of 5 by BeckyS57 Great Hotel for the event we were attending
We enjoyed our stay especially since we were attending the Bassmaster Classic event. Very convenient....Great Hotel
February 25, 2014
Rated 2 out of 5 by VisionaryDiva Very Disappointing
The pool was not working. We had made arrangements over the phone over the course of a week to make sure hotel would use credit card on file but when I got there they said u was given the wrong information. For the price of the room there should have been some type of free breakfast instead it was average cost of 22.00 per person as was quoted to me over the phone from room service. Friday and Saturday night the bar closed early according to listing in my room. However, when I called to double check I was told bar closes at 1:30am went down at 12midnight approximately 5 minutes after my phone call and was informed the bar was closed. After that I barely stayed in the room parking was not convenient after a certain point in the night and it proved easier and more relaxing to stay elsewhere. Just was not worth the price and I will never recommend.
August 1, 2012
Rated 1 out of 5 by 4RRW Bad Service
I had a reservation and checked in about 7 PM, but they said they did not have a room for me. They said they over-booked. They put me in a meeting room with a roll-away. Bad Service
February 19, 2014
Rated 2 out of 5 by JH29 decent if you HAVE to be downtown
I was there for the mercedes marathon so I needed to be within walking distance, otherwise I probably would have gone somewhere else. There were stains on the floor in the hotel room, it was not a good part of town. The walls were very thin and it was very loud. I had to get up very early and our room was facing the open area where all the resturants were and it was just very loud. Needless to say I didn't get a very good nights sleep.
February 20, 2013
Rated 4 out of 5 by davidandmichelle Dont pay for club access
We had purchased the club access for its convenience and location next to our room. there were no plates or cups available. We contacted the desk for a refund were they sent us to the second floor for breakfast. There was confusion because you are supposed to have a coupon which we didn't. The bar and grill was a nightmare. No seating, horrible service and the wait staff did not seemed interested in waiting on you.
November 20, 2013
Rated 4 out of 5 by AMKCLE Pleasant stay
Pleasant and accommodating staff, comfortable rooms, dining on site is convenient although very overpriced for the quality and selection. Was very busy with a national convention at the hotel so very crowded. Convenient location from airport. First time staying here for business travel, would most likely reserve again.
January 27, 2014
Rated 2 out of 5 Used and Abused Dirty Old Hotel
Toilet had not been cleaned, shower not clean, fried chicken skin in chair when we arived. Check in was a nightmare and we stood in line for 50 min to get checked in. Staff could not help with directions to restraunts or venues even within walking distance. Dacor needs a major overhaul. Sleep fairly well but hey... I was drunk by bed time so i would not have to think about the butt fuzz on the toilet seat that was left there for us.
December 31, 2012
Rated 1 out of 5 by Stamp This hotel was horrible!
For one of the largest hotels in the area, it needs a lot of work. Room was not cleaned when we arrived. I had to sanitize my own bath, again, after staff tried cleaning it. water was not hot enough. I had to run for a long time, to get hot and I was on a business trip. Internet was not working, even after having to pay extra for it. No microwave and refrigerator. a must with children. Inside pool out of order.
November 24, 2013
Rated 3 out of 5 by RTRGirl07 Overpriced...
The Sheraton was the recommended conference for a conference I was attending at the BJCC. I am a Birmingham native and have always thought great things about the hotel. I must say that I was extremely disappointed. The staff was very nice and friendly; however, the accommodations were not on par with the nightly rate. The rooms were a decent size; however my room had some peeling wallpaper and there was dust in the corners. The bathrooms were extremely small and there was dust and dirt in the corners of the ceiling and worn wallpaper on the walls. My room was in the tower portion of the hotel, had a nice view, and was on a "SPG Preferred Floor"; however, the carpet on the floor needs to be replaced and the walls had scratch marks where they had been bumped with luggage and housekeeping carts. Overall, I would not stay at this hotel again with the prices listed.
September 30, 2013
Rated 4 out of 5 by runningman Location the best oart
Stayed here for the Mercedes Half-Marathon. Hotel is very busy and the rooms turn over a lot. The rooms are ok as far as cleanliness but show signs of wear. HVAC is tough to manage. My room was so hot even with the temp set at 60. Not sure I understand that. I will stay here again because it is right around the corner from the start line. If I was in B-ham for another reason, I would stay somewhere else. Great fitness center.
February 18, 2013
Rated 4 out of 5 by Challenger Stay feedback
Excellent stay...close to everthing!
February 25, 2014
Rated 1 out of 5 by meche bad visit
I was told one rate on the phone and then was told when I got there by a mang. I could not have it.129 is what they said, I paid 189 and when I called the 800 number form my room they said 169 but still would not adjust anything- The garbage was not emptied from guest prior, the next day it took at least 15 min in shower to get hot water- and there was blood on our duvet cover and I took a picture with my self phone of that.
February 25, 2013
Rated 5 out of 5 by 2014RunnerGirl Relaxing
Staff very accommodating. Check In / Out easy, Requested late check out, had no issues. Location was within walking distance of activities. Food was excellent
February 17, 2014
Rated 3 out of 5 by Rater Convenient to Center
Hotel was convenient to Civic Center and Sports Hall of Fame. No free WiFi connection in room; paid connections ($10 per day) must be renewed each day. If tech support is needed, you will be connected to India. Cell phone reception in room was nonexistent. Cold water one day and low water pressure. No frig or safe in room. Most staff were friendly and helpful. Quiet and otherwise comfortable. Right on trolley line.
October 4, 2013
Rated 4 out of 5 by TJZALA place to stay for marathon
Great place to stay for marathon weekend.
Only problem was nosie guests in hallways at night. They were with some comic book club weekend.
February 17, 2014
Rated 4 out of 5 by OAMoore Honest Assessment
The hotel itself is a great facility. During check-in, the representative didn't seem to be attentive nor willing to check me in. She never acknowledged me, another representative finally did. Once I got to my floor, on the Club Level, there was bags of trash in the hall-way next to my room; it was 5:30 p.m. Unacceptable! Someone finally removed the bags of trash sometime after 8 p.m. The Club Lounge was excellent.
May 6, 2013