Rated 3 out of 5 by givedepositsback Great rooms, but service lacking somewhat
Staff was polite, but somewhat slow. Breakfast buffet, the staff could be more speedy in service as the customers are the ones getting their own food. Waiting at times 5-10mins for drinks and/or check/payment doesn't make sense when they have 3 days.
The "steak frittes" dinner, the steak was old and frozen for too long. A very bad cut and way too much cutting and chewing involved to make it worthwhile.
The bar staff though was great and speedy. No issues there.
Main problem I have is when I reserved 2 room, I had to pay as a deposit, 1 night price for each room. At checkout, the deposits were NOT used to reduce the final bill cost.
The front desk stated I have to call accounting to get the deposits back. This is very confusing and does not make sense. I advise changing this policy.
January 22, 2013
Rated 4 out of 5 by Hugh61 Attention to Detail
I have a very high attention to detail. Okay, I'm picky. I want the best. We all do. Don't we?
The iron didn't work. Yes, I do press my business shirt even though I wear a suite coat and tie that covers up most of it. Anyway, I took it to the front desk (the iron not the shirt) and in less than 5 minutes I had a new, working iron.
Hey you know stuff happens: sinks get clogged, buttons get broken, irons stop working. But this very carrying staff helped me in all the little details that mean something to me. They were very courteous, prompt, and pleasant.
I was greeted warmly with a genuine smile from each member of the staff. Those are the details that really mean the most.
Thanks for letting me share. Maybe I'll see you in the lobby sometime. I'll be the one with the nicely pressed business shirt.
February 9, 2014
Rated 5 out of 5 by Will Outstanding as Always
Overall our stay was outstanding as always. The staff and service was impeccable. I was just a little disappointed in the foods available in the club lounge as well as the short and combined service times; the choices were the most limited I have yet experienced at any SPG hotel and at all the other places I have been a guest of the evening service hours were split between Hors d'œuvres and drinks and deserts after. Nonetheless, I was made to feel comfortable and like an honored guest; thank you!
April 26, 2013
Rated 2 out of 5 by tomokc Showing age and neglect
The hotel needs a big update. We stayed on the top (17th) floor in the atrium, but noise from below came through the windows as if they were open. There is no in-room Wi-Fi (only Internet access via cable), so iPads & iPhones can't connect except via cellular account, which was overloaded due to a large event. Finally, we had hot water in the sink but only warm & cold water in the shower. The hotel will be a sub-par Sheraton property until they re-invest in improvements, so we can't recommend it.
February 18, 2013
Rated 5 out of 5 by SteveNash Very Nice Stay
If I had to offer 1 suggestion to be even more appealing to business travelers, get rid of the $10/day internet fee. It's been years since I've seen that, and was a bit surprised that you charge that fee. It's 2014 - c'mon. Other than that, great stay - great staff!
May 15, 2014
Rated 2 out of 5 by Willprow Average Sheraton but below expecations
This hotel is older but undergoing renovations. My room was renovated was clean and a very typical Sheraton hotel room. However there is no Wifi in the rooms. There is hard wired internet access which worked well for my laptop but I could not use my tablet unless I went down to the lobby. Also there is no club lounge. My understanding is that there will be once the renos are complete. I am not sure about the wireless access. I would not stay here agin unless I knew that wirelesswas available
August 26, 2012
Rated 3 out of 5 by KateG Needs some work but people are good.
This hotel could use some TLC; it's probably already on the Sheraton rehab schedule. Looks a little shabby and dated. But the staff was unfailingly helpful and friendly. Cafe food was expensive but you are pretty much captive in the hotel so that explains the pricing. Subway to the right of front door was a good lunch option.
May 3, 2014
Rated 5 out of 5 by Radar14 best hotel for area events
When in Birmingham for events at or near the civic center, this is the best location. The staff is always accommodating and rooms are clean and comfortable.
May 19, 2014
Rated 5 out of 5 by Marathon2014 Staff
It was a crazy weekend at hour hotel this past weekend with the marathon, cheerleading and Kamicon at the hotel. Parking was very busy but you kept moving through the rows to find a spot.I waited about 15 minutes to check in which was an issue as all the stations were open and checking guests in. Edith checked me in an was very pleasant and efficeint. Her staff member that was next to her, can't remember her name, was very helpful as well. Both had a great personality and was very helpful and knowlegeable of the hotel and surrounding area. We even ran into a bellman that was taking a bag to a room and he was pleasant and very personable. Overall we had a great experience at the hotel. I would highly recommend the hotel. Once last note, the room was very warn. I had it cranking on 65 and it was nowhere near it. Maybe 75.
February 17, 2014
Rated 5 out of 5 by dmcclel2014 Recent stay
This is our 3rd time staying at this Sheraton Hotel. We stop here on our way to and from Orlando. Each stay has been great. Never any issues, rooms are clean and comfortable. Request for housekeeping are quickly recieved. We will continue to stay here any time we pass through. Very conveinent to the highway. Only issue is parking is quite a distance from our room and we had to pay.
Other that that it is a great hotel.
April 1, 2014
Rated 1 out of 5 by Tiredofpoorservice Poor Service for room rate
Room had not been thourghly cleaned in a long time. Caked dust in the corners of the bathroom. Empty whiskey bottles under the bed! Room not vacuumed during the 5 nights of stay.
Cable for internet broken and not replace after being notified. Unable to access internet from the room, atrim or lobby during entire stay.
Hall way carpets extremely filthy! Did not look like they had been cleaned in years!
Food extremely expensive.
Would not recommend this hotel for future stays,
September 15, 2012
Rated 2 out of 5 by JC1969 this hotel needs work
We checked in on December 26th. the staff placed us into a room that was not cleaned. what we noticed was that the hotel might have been 5% full. we were in town for our sons surgery so we needed every comfort and amenity. we finally got into a clean room but had to book another room after the beds were not adequate in our room. we then went to my sons surgery the next day, and when we returned to our room it had not been cleaned. this happened after we had been gone 10 hours.
December 31, 2012
Rated 5 out of 5 by Kjan68 Great location, excellent service!
My daughter and I stayed here to attend a concert at BJCC concert hall. The location was perfect. It was so convenient. The hotel is beautiful. The room was clean. The service from all areas was fabulous, from the afternoon staff when we checked in, the night staff when we returned from the concert, including security, to the late night diner staff and housekeeping. We were greated by everyone and they were all willing to help in any way!! I would highly recommend this hotel.
December 18, 2012
Rated 4 out of 5 by jybsphr03 ALSHRM
I stayed at this property as part of the Alabama SHRM State Conference. This is the second time staying at the property so I was somewhat familiar with the accomodations and amenities.
May 15, 2014
Rated 3 out of 5 by Sora Wireless Horrible - Small Room
In today's ubiquitous computing world where you even get free (and good) wifi at fast food places, this Sheraton is in the stone ages. They charge for wifi and the supposed free wifi in the lobby is unreliable (the one bar of which is being blasted by the 5 bar "pay" network that is everywhere).
I've had other rooms that were just fine, but this room was really small (2 full), had to re-arrange some of the furniture just to move freely in the room
February 18, 2014
Rated 1 out of 5 by FTRPLT The Worst Sheraton I Have Ever Stayed At
I have enjoyed quality service and facilities with Sheraton all over the world. However, the Birmingham, AL Sheraton is a glaring exception. Service is non-existent at the Birmingham Sheraton. Its hallways and carpets are horribly stained, the rooms stink (literally), and the air conditioning in the three rooms I tried to stay in was unable to cool the rooms to anything below 90 degrees F. My children's rooms had the same issues. We will never stay there again. Never.
July 5, 2012
Rated 5 out of 5 by 2biguns Wonderful visit for concert
Very impressed with young man who is doing an internship of some kind with consierge desk. VERY helpful for us.
Only suggestion is adding Wi-Fi to rooms if upgrade is ever in picture, although room did have Ethernet cable (we brought ipad instead of laptop).
GREAT way to go to concert or other function at BJCC. Check in, cab to supper (highly recommend Little Donkey in Homewood) then back to civic center for show.
Wondeful staff all the way around. Will be back.
December 31, 2012
Rated 2 out of 5 by Jeff36460 This Hotel Needs Improvement
The room was nice Great bed all was clean but handyman needs to do some work that should have been done before renting out. air-handler cover needs screws, (falling off wall) Tub needs some acid run down the drain due to it not draining correctly.
Staff in main entrance needs to know more about where you send you guests, before you send them somewhere. and much more that is to much to write here.
March 30, 2014
Rated 1 out of 5 by jkb2012 Below Average
For being one of the larger hotels in Birmingham this one is at best below average. The carpets in this place are terrible. One morning I waited 15 minutes for the elevator because there was only one working. Most of the stay only two were working. The rooms were average and the AC cut off in the middle of the night if there was no movement in the room. Overall not up to starwood standards and conisdering it is attached to the convention center I expected more.
September 20, 2012
Rated 1 out of 5 by Sora In the Stone Ages
For this hotel to not provide complimentary internet service is below McDonald's. They have wired in the rooms, at least you would think they would comp that. The adjacent Conference Facility provides strong wifi throughout, Sheraton can't.
And THEN top top it off for patrons spending days at the hotel attending the conventation, which goes all day on Sunday, for the hotel to not allow a late checkout is simply telling their customers "we don't care about you".
February 19, 2013
Rated 4 out of 5 by hosanna Perfect Bed
I stay here once a summer for a two night stay to attend a business conference. The bed is super nice and the rooms are quiet and clean. The staff is nice and friendly. I would have given an excellent review instead of good, but for two points: There is a $10 charge per day for internet and there are not enough dining options. The room service is quite high. Other than that, everything is very nice and I don't regret ever staying at The Sheraton in Birmingham.
May 16, 2013
Rated 4 out of 5 by GRT9918 Nice Room, No Hot Water
Stayed one night for Birmingham Marathon. The room was nice and spacious. Suprisingly quiet. There was an Animee convention going on at the same time and I did not hear any noise from that young group. I was able to get a great night sleep. It was very close to the marathon start/finish line.
Cons- there was no hot water. I was looking forward to a hot shower after the hard run. No such luck. Wife also had a problem with cold/scalding shower the night before.
February 18, 2013
Rated 2 out of 5 by MAX1 NEEDS IMPROVEMENT
ARRIVING AT HOTEL THERE WAS POWDER CARPET CLEANER ALL THE WAY DOWN THE HALL PAST OUR ROOM DOOR THAT HAD NOT BEEN VACCUMED AND DID NOT GET VACCUUMED UNTIL TWO DAYS LATER, A VACCUUM WAS RUNNING OUT IN THE HALL IN THE MIDDLE OF THE NIGHT, WHEN WE WERE TRYING TO SLEEP. THE MORNING SHOWER HAD NO HOT WATER AND THE WATER PRESSURE WASN'T EVEN AVERAGE. tHE THERMOSTATE IN THE ROOM NEVER WORKED CORRECTLY, AND THE ROOM WAS HOTTER AT NIGHT WHEN IT SHOULD HAVE BEEN COLD.
May 20, 2013
Rated 4 out of 5 by Scottih Great staff, comfortable beds, noisy from traffic and guests in hallway
Front desk staff outstanding. I messed up something and they had no record of my spg reservation but front desk staff called spg for me, put me on and I had a room with points in minutes. Very kind, compassionate, caring staff. Rooms very comfortable but too much interstate noise and guests in hallway talking sounded like they were in your room. Parking at 12 bucks a day is also not pleasant and neither is paying 10 bucks day for internet service in room.
September 1, 2013
Rated 2 out of 5 by akeeney84 This hotel did not live up to expectations
The hotel advertised a hot tub. There was no hot tub. The reservation was made under my name, but everything was listed under my mom or my daughter's name, who were both on vacation with me. The bill was in my 8 year old daughter's name. Really? I got a discounted rate for the Talladega race, and I got a horrible room to make up the difference. The bathroom door had to be lifted to open or close it. We came in to a chair with 2 broken legs. My reservation was for 3 nights and we were informed they only had us down for 2 nights, so I didn't get my 2nd voucher for refusing housekeeping services. Our remote for the TV didn't work well. It was incredibly difficult to change the channels. What hotel, especially at those rates, doesn't have a mini-fridge or a microwave? We couldn't save any of our leftovers. Wasted money! The "heated" pool was FREEZING! I would have liked at least juice and donuts, a continental breakfast, for the money I spent. Smaller, less fancy hotels and motels have complimentary breakfast and any ammenities they advertise for. I will be spending my money with them on my next vacation.
May 8, 2014
Rated 2 out of 5 A little bait and switch
They advertise that the shuttle will take you to Five Points South, then when you ask, they back off on that, the shuttle has to go to the airport too. So there will be delays, and they discourage you from asking.
Not much close to the hotel, either, so a shuttle to get somewhere to eat is mandatory.
Meeting rooms are auditory-challenged, the lighting is never right, too big, uncomfortable chairs.
That said, there's probably not much choice in BHM.
October 19, 2013
Rated 2 out of 5 by Majette Reunion
The needs of my family runion were not met. I was very disappointed with the banquet set-up, with the food for the meet & greet and with how we were treated. The staff at the Sheraton did not honor their word. We were told that we had the banquet room, which was an actual meeting room for 12 hours only to find out we had it for 3 hours. We were also told that someone from my group saw and approved the room, which was a lie. We were not pleased at all.
August 2, 2012
Rated 2 out of 5 by bwatl Don't leave a message
No callback for three weeks after leaving a message about a billing discrepancy. When it came time to do expenses I called again and reached someone but they could not address my concern.
May 7, 2014
Rated 4 out of 5 by Beckster Excellent customer service
My daughter and I decided to have "girls night out" with my 4 & 6 year old granddaughters. Your new pool was just the ticket except that the water was so cold that they only stayed in a few minutes. I paid to be on the club level so that we could have appetizers after swimming and breakfast the next morning. The appetizers consisted of chips, and granola bars. Dissatisfied, I complained to Kristina and she made it right! Thanks!
February 4, 2014
Rated 2 out of 5 by Manju Not the Sheraton I Expected
Beyond the exterior and lobby decor this hotel needs plenty of management work. The staff was pleasant and graceous, however, It took us 2 hours, yes TWO, to check in. During this time they did offer refreshments, but what I really wanted was to get settled. Murmurs through the crowd were they're just not prepared to handle large crowds. Are you kidding me? They sit next door to the convention center. Crowds should be their speciality. Once our room assignments were given we arrived on the 8th floor to piles of laundry on the floor outside of rooms. I was skeptical as I entered my room, which was okay. Didn't eat there as prices were exorbitant and again long lines. Check out made easy on the TV wasn't working , so back to standing in another line. Overall VERY disappointing. I've stayed at lesser hotels with more attention to the customer.
May 1, 2012