Rated 5 out of 5 by famof5 DGarcia
This hotel is a gem in the capital city. Wonderful location and the staff was very attentive. The lobby bar was a great meeting spot for our party. This was more of a staycation for most of our family but since we were partying downtown, we wanted to also stay at a hotel downtown and this was our #1. We enjoyed the closeness of the K Street Mall and the park around the Capital.
January 3, 2013
Rated 5 out of 5 by chavlock Customer Service
The service to the customer was absolutely wonderful. Especially liked when we checked out and asked them to hold the luggage they requested to go ahead and pull the car around and pack the car for us. When we were ready to go it only took about 3 mins for the car to come and it was ready to go. Such nice people from the start of the stay to the end.
May 1, 2014
Rated 4 out of 5 by pcryan Excellent quality
Excellent service end to end. Room was comfortable - clean - great showers - great bed - A/C behaved - WiFi was fast enough.
Staff were totally helpful. Bar and restaurant prices reasonable. Nice area for walking.
- TV is rigid mounted so viewing from bed is uncomfortable.
Would I return - absolutely.
June 2, 2014
Rated 3 out of 5 by MixedReviews Average Hotel in a Great Location
If you have meetings in the Capitol, the location of this hotel couldn't be better. The staff is very responsive as well. The rooms are average, with pretty thin walls. Because the air conditioning is set on energy saver, it doesn't run unless you turn it much lower to make it run--like 64 degrees. Food in the restaurant is average. Location for this hotel is everything.
June 7, 2013
Rated 4 out of 5 by Emilyann Good experience
Hotel,was clean. Elavators were quick. Staff was friendly.
July 21, 2014
Rated 5 out of 5 by bomba12 Business trip
The only item I was unsatisfied with was the fact that my SPG rewards was not in the system and that I would have to begin my membership over again. I usually stay at other qualifying hotels for business and that was not reflected in your rewards system. Other than that fact, I loved the king bed and the size of the room.
May 22, 2014
Rated 2 out of 5 by gkreyssig extra charge at check in
When I checked in I was told there would be a $50 charge/ hold on my credit card that would be returned at checkout. I was not told of this charge/hold when I spoke with the staff by phone. Their website does not list this hold. The website does not list the cost of parking. There were no microwaves in the rooms. The pool was very small considering the number of rooms.
September 3, 2013
Rated 5 out of 5 by OCCindy Sacramento's Finest
Perfect stay once again! Hotel location is perfect and central to my business appointments. Although I dine at the hotel, the surrounding area provides many options as well for a change of pace. The hotel staff are very helpful and friendly from the bell staff to housekeeping. Food selections are amaziningly fresh and tasty. See you soon when I am back in the Fall!
June 15, 2013
Rated 2 out of 5 by Jtzoon Too much to handle.
Reservations were screwed up, front desk line long while only 1 or 2 agents available, did not get into rooms until after 5 when we were told 3, wireless Internet non-existent. Too many conferences at one time and staff was over worked and overwhelmed (heard it from there own mouths) poor management. Room service was cold and soggy.
Nice hotel just not when busy.
March 26, 2013
Rated 5 out of 5 by Taz81 Great Place to Stay
The Sheraton Grand has always been a great place to stay. I always stay at the Sheraton when I go to Sacramento.(3x per year).The customer service is fabulous. Even when there is an issue, they go out of their way to correct it and make you feel likr your needs are important. the rooms and food are top notch. great location. I would highly recommend this hotel.
March 19, 2013
Rated 2 out of 5 by garielf This hotel has poor Guest Service.
I was very disappointed with the level of Guest Service with the Front Desk reaction to problems. The staff seemed to act as though they were superior to the guest. Their indifference to my concerns made me feel as though I was interfering with their personal lives, and that they came first, not the guest. This is not the normal Starwood way of doing business.
March 29, 2012
Rated 4 out of 5 by Sandy2001 Room not ready
We checked in after 4 p.m. and our room was still not ready and they could not tell us when it would be available. We were attending a wedding that evening and needed to get in a room to change. The man at the desk didn't seem to care or work with us. This was the third Sheraton property we stayed at in June and the only one we were not 100% satisfied with.
July 5, 2012
Rated 4 out of 5 by Lataria Good accommodations and great staff
My daughter had an event at the convention center and we stayed at this hotel. The hotel is in a good proximity to everything so we didn't have to drive. The rooms were very clean and spacious and the club lounge was outstanding with amazing views. The hotel manager was also very courteous and extremely attentive.
May 14, 2014
Rated 5 out of 5 by MarriottPlatmbr Better than Expected
I have not stayed in a "Standard" Sheraton in a long time. They used to feel dated and past their prime. I was pleasantly suprised with this property. They state a well funded corporate refresh and it showed here. They also showed that they were paying attention to guest surveys and made a lot of little details that made one big good impression.
February 11, 2013
Rated 5 out of 5 by RNRM So close to the Capitol
We loved the hotel and the vicinity to the Capitol . The parking was our only complaint. It was across the street and a charge of $18.00 per day to park. It was not very convenient . Also dining was difficult. Everything was closed on the Sunday we were there. We had to walk quite a few blocks for dinner. Prices at the hotel were not reasonable.
June 14, 2013
Rated 3 out of 5 by Jimh Not as good as I hoped
Stayed here because I saw they had a concierge level. It was somewhat disappointing. First, they charged for the wine and beer. selection of appetizers was limited. I was in a business meeting when check out time came. My wife handled it, but when we looked at final bill, there was a room service charge on the second day. We did not have room service. That may have been for a glass of wine the night before, but that was not how it was charged the first day. And we went ahead and decided to go green, not do the maid service. was supposed to get a $5 credit. Turned that in at the Concierge room, but it never got posted. When I called to see what the $11.77 charge was for, and where the $5 credit was, was on hold for 5 minutes, then got disconnected. You need some training on how the billing works and how to explain the flow of charges, and how to use the go green credits. Sort of left a bad taste. For what we paid per nite, I expected better.
April 12, 2013
Rated 5 out of 5 by MGMPOGO No free internet
Hard to believe that there are still hotels that do not provide free internet access. It is like saying there will be a separate charge for the water, heat and furniture.
I suspect the reason is that this location has a high percentage of business guests and the rational is that the guest can just expense it.
May 3, 2014
Rated 4 out of 5 by Ointernet Internet issues
I was extremely disappointed the internet wasn't free. Especially given that the free limited internet was so spotty. For the amount of money spent there it should be free.
June 30, 2014
Rated 4 out of 5 by Em22 Lots of good, but some problems
Overall this was a great hotel experience. My room was spacious and clean with a great view. The staff I dealt with were professional and friendly.
There were just a couple issues that need attending to. One was my toilet was constantly running and I'd have to take the lid off and fix it. The other was I had no hot water one day.
March 19, 2014
Rated 5 out of 5 by Earlybird04 East Coasters Bring Breakfast Bars
Everything was great, but for those of us waking up on Eastern time zones, there is nothing open for breakfast until 7. So after waking up at 4 or 5, perhaps working out (great gym facility), you are going to have to wait for breakfast. Nearest restaurant open is 20 blocks away, according to staff. Minor issue but worth mentioning.
March 10, 2014
Rated 4 out of 5 by firedog Friendly Bar staff
The room cleaners are not very friendly and do not pay attention to detail. The front Desk staff are friendly, but the bar staff who are overworked, and have to handle serving food and tend to the bar croud, maintain a very professional and friendly attitude, One member Bethany is very attentive and takes the time to make you feel welcomed.
April 13, 2013
Rated 4 out of 5 by Jodie Very nice accomodations in the city
I was a little disappointed in the size of the room. According to the website, my room was supposed to have a sleeper sofa, but found out upon arrival that it is only in the suites. Very misleading! However, the room was very clean and the bed comfortable. The shower was spacious, and the cleaning people were extremely friendly and helpful.
April 15, 2013
Rated 5 out of 5 by ltj007 Wonderful but work on checkin/out
A beautiful hotel within walking distance of great dining and beautiful sites,e.g Old Town and the Capital. The room was attractive and comfortable with a nice view. The only criticisms are 1. the conference room was WAY too crowded for comfort and 2. check in and out takes WAY too long.
Otherwise, a great experience and I would return.
October 30, 2012
Rated 4 out of 5 by kewltrichk Yes, BUT
I loved my recent stay at the Sheraton. Wonder staff (called me by name!), valet parking quick, luxurious bedding, beautiful and clean hotel.
Very disappointed in the lack of a free refrigerator and microwave. Our 22 teammates where running CIM and we need to eat our own food to avoid GI Distress.
Great value package though...
December 6, 2012
Rated 5 out of 5 by MOMOinc Parking
I was disappointed that the doorman misinformed me regarding parking at the hotel parcking garage. We had to pay an additional $18.00 per day. We were under the impression and led to believe, that only Valet parking was extra. We could have easily parked anywhere on the street, since there was sufficient spaces available at no cost.
June 27, 2013
Rated 3 out of 5 by EL2334 Great hotel, noisy room
Lovely hotel, excellent service, but if you stay here, make sure you ask for a quiet room. My room was behind the elevator bank, so I could hear the elevators all night. And, the walls didn't seem very sound-proof as I could hear my neighbor snoring and people talking in the hall when they exited the elevator. Didn't get much sleep.
January 25, 2013
Rated 3 out of 5 by Dinascam Good hotel, but a few issues
The room was comfortable, but was not cleaned properly. The toilet was still dirty and the shower had leftover gel on soap dish. When alerted them about toilet they offered to switch rooms and came to clean immediately. I was just surprised because Sheratons are always a good choice for travel.
The conference rooms were very cold.
December 5, 2013
Rated 5 out of 5 by PGH917 Good convention hotel
Hotel staff were all very polite and helpful during a busy convention. The hotel provided good catering services. Room was large, clean and relatively modern. Bathroom was acceptable.
Rooms were well sound-proofed - not a lot of noise heard from the corridors and nearby elevator. Only negative - hotel charges for internet in rooms.
September 23, 2012
Rated 5 out of 5 by MorganB Great Sacramento Hotel
The Sheraton is a perfect location for all of your Sacramento needs. Close to the state capital, old town Sacramento, and plenty of local bars, restaurants and cafe's. Quality service comes to mind when thinking back on my experience and also does cleanliness. Pool is a little small, but besides that I had a wonderful experience!
May 31, 2012
Rated 4 out of 5 by Feb2014Attendee Lot of thought put into guestrooms; lacks in staffing
-Only one Agent at check-in during a busy day for check ins.
-Whoever designed hotel did a FANTASTIC job: night lights, reading lights, shelf under bath sink, etc.!!!
-No fact sheet on website.
-Placed five to six calls to find out how much you charge for local/long distance calls - on hold forever! No one knows this info.
February 10, 2014