Rated 3 out of 5 by Charlie72 This hotel needs some improvements
there are not enough electrical outlets in the room. When I checked in, there were several issues in my room (the tv didn't turn on, the alarm clock on my room did not have the right time and it was very difficult to change, etc..). Also, I did select the option of no room service in exchange of points, however, the last day that I was there I ran out of some room amenities such as body lotion and shampoo and toilet paper.
December 8, 2013
Rated 3 out of 5 by Melly35 Favorite hotel in the area but services need improvement
I love the Sheraton and I make it a priority to stay at this hotel every time we are in the area. The front desk and management staff are always helpful and very friendly. However; on this stay things fell below the standards. Our TV remote did not work, the fridge was not cold and the housekeeping staff was rude.
If you plan to use this hotel as a family getaway for Disneyland, be prepared to wait for a shuttle that has space both to and from the park. The last two stays we have had problems with this. The shuttle service is a contract company and they do share with another hotel in the area which is the first stop. By the time it arrives, it is usually full. We really wish the Sheraton would look at other options as we plan to visit again next month and again several times after that.
Overall, this is a good hotel for the price. Clean facility and helpful staff.
March 21, 2012
Rated 4 out of 5 by Linzo1221 Good hotel, great staff, new beds would be welcomed
The staff was very friendly and helpful. I love Sheratons for that reason. Room and bathroom were nice and clean, great amenities. I loved the ipod dock!! My only complaint was the bed. It was very stiff and a bit uncomfortable- which is a rarity at my previous stays at Sheratons. I hate to admit it, but I didn't sleep well. Did appreciate the shuttle to Disneyland though!
February 11, 2014
Rated 1 out of 5 by thaipham711 staff shouldn't be in the hospitality industry
I've been staying here fora bout 16 days a month for the previous 4-5 months and I believe I've spent my last night there. When there's a credit card issue they have told me to go stay at a different hotel rather than allowing me to leave cash for incidental. Two weeks ago they checked me out early even though I had a "do not disturb sign" on the door and their excuse was that they checked and that there was no one in the room. Im guessing they do not understand what do not disturb means. They checked me out of my room, stored all my personal belongings somewhere and took them about 30 minutes to find. I had 3 vouchers for "going green" that was thrown away while housekeeping was in the room when they shouldn't have been. I have followed up about 5 times and still no resolution. The staff are nice but they are not qualified to be in this industry. The morning housekeeping round is loud as air horns and is inconsiderate towards others guest that might be in the rooms close by. Theres two other sheratons within a 5-10 minute drive thats about 15-20 bucks more a night. Its worth not dealing with the continue frustration.
April 5, 2014
Rated 3 out of 5 by irvine1 Unsatisfactory stay as a SPG gold member
Had a front desk rep who would not upgrade myself as a SPG gold member into the next category which is the club rooms. I asked if gold member can be upgraded to the club room level and the front desk rep said yes. I asked if there are availability in the gold room and the rep also said yes. Then I asked if I can be upgraded he looked at his computer and said no, we don't have enough available rooms left for upgrades. They have to have enough available rooms in order to upgrade gold members, it's not first come first serve as long as there are available club rooms left!
To me this sounds like either he doesn't want to upgrade me or this is just an absurd hotel policy. I needed the internet to work so i ended up paying for the upgrades. This definitely made me feel that my gold spg membership is useless at this property. I'm most likely not going to return to this property again.
January 23, 2013
Rated 5 out of 5 by Tammy06 Great Service
We found the entire staff very friendly and helpful from the front desk to the housekeeping services. The complimentary breakfast in the morning was really good. We ordered room service one evening and that was quick and good and the delivery person was very nice. The room was very clean and spacious. The shuttle service was very convenient and we used it several times a day. Thanks for a wonderful stay.
July 14, 2012
Rated 4 out of 5 by Mosco Club Lunch to small
I will recommend that Hotel need to put attention on their club lunch, I was very uncomfortable with the amount of people on there. The hotel is selling rooms with breakfast included and all the guest are coming to the Club lunch.
The hotel need to care more about the quality of this access.
For a platinum member is not acceptable this kind of things.
January 6, 2014
Rated 3 out of 5 by j111 Plantinum status treatment so so at first
Juleo at the front desk was VERY good at recognizing how to provide good Platinum status service BUT the man who first check us in wasn't and therefore started the stay off as not very good. I have stayed at this hotel several times and if the front desk treatment of the guy who 1st checked us in was to happen again---I would stay elsewhere. But Huleo made the stay good in the end.
October 14, 2013
Rated 1 out of 5 by Josh5 Horrible
The room was not ready. Beds were poorly made. Towels looked like someone had been through them. The drains did not work properly, 6" of water in shower after 5 minutes. Parking was horrible, we had to park in an adjacent dirt lot that was unlit. It was fenced in but it was covered so you couldn't see into the lot,very unsecure and unsafe. No fridge in room and none available to use.
April 1, 2013
Rated 2 out of 5 by anaheim Did not feel clean
the entire second floor smelled like body odor every day I was there. the room did not feel clean. the counters and sinks did not look like they had any cleaning agents applied in a long time. nothing was shiny. there were grease marks and spots all over the place. this is the first time I have ever filled out a survey...only because I felt somebody should know how gross it was.
August 22, 2013
Rated 3 out of 5 by Paul52 Anaheim Convention
Could not work because the WIFI signal was so week it kept dropping you off. Could not pull up spreadsheets. too slow. "Club" was not very nice. Hot water for shower took so long to get warm. Wasted sooooo much water. Crazy for a state in such a drought condition
March 1, 2014
Rated 1 out of 5 by Dawn651 Worst experience at a Sheraton ever
I have stayed at many Sheratons over the years and have always experienced exceptional customer care. This hotel failed miserably in that area. Martha the hotel manager is one the rudest people I have ever encountered in my life. While constantly misinforming guests of amenities the hotel has to offer, she also made it necessary to make guests feel as if they were beneath her. Almost as if she got enjoyment out of seeing her guests miserable. Staff at the front desk left my personal information available on the counter for guests to see for a lengthy period of time. Sadly this was brought to my attention by another guest that had access to my information. I was charged double the amount of my room rate and did not recoup the money for a weeks time and this was only due to my constant attention to it. The restaurant staff was incredible but sadly the pain of staying at this hotel is not worth one good meal. While I would always recommend any Starwood property it would not be sad to see this one close.
February 20, 2014
Rated 2 out of 5 by pauljane Not good enough for a Sheraton
The lobby is cold and uninviting as is the bar area. No one was in the restaurant when we were there...it is uninviting also. The shower in the bathroom was all wrong. Grab bar, soap dish, etc. should have been on the opposite wall of the shower head. We were on the club level...the breakfast was OK, but the evening snacks were lacking. Won't stay there again.
December 19, 2012
Rated 3 out of 5 by dankyone Good value for points
As a category 2 hotel this is a good value on points. For $200 a night it is not. The beds are not as good as most spg properties and the pillows and linens are very substandard. Rooms are relatively new looking but somehow seemed spartan. The club lounge had a good breakfast but the atmosphere was completely chaotic. I would recommend as a value option only.
January 26, 2013
Rated 4 out of 5 by MountainRider Good business option in Orange County
Central location and new room product. When i am traveling and have simple business needs, this is a great option- I like the small feel of the hotel and easy access to area businesses- while close enough to Disneyland to have some evening entertainment and dining options. This is a very comfortable hotel for business when you are looking for the basics.
June 12, 2012
Rated 4 out of 5 by CheepsAZ Great hotel in the Disneyland area
The hotel was great, except for the fact that our room was a bit dusty and remained dusty during our entire stay. We also decided to keep our towels and save some water but one day we ended up with 3 towels for 4 people and the next no bath math… other than that, this is a great place to stay. The shuttle service was great! We will definitely return.
June 28, 2013
Rated 4 out of 5 by Missingfamilyincali 2nd stay went well I think except for wifi
Got a clean room on the 6th floor. On the second stay in less than 2 weeks, I'm simply looking for a clean room and a good bed to sleep in.
The overall 5 night stay was enjoyable, the staff did a good job and the cleaning crew is excellent. I come back at the end of every day to a clean room.
Enjoy the couple of times at the restaurant. Nothing fancy though they did overcook my medium to more of a well done.
Parking I think was a mess on this second stay because they are trying to paint the new lines but also because the area that they newly painted was way too tight. I can imagine that there will be accidents in the new setup.
Wifi is the other complaint that I have during this stay. I wanted to use wifi for the duration of stay but ended up going downstairs to use the computer because wifi doesn't work or doesn't work well. I was charged for the first two days that I attempt to use it but was promptly refunded when checking out.
May 15, 2012
Rated 3 out of 5 by NAMMattendee Nickel and dime starting to wear thin...
I've stayed at this hotel for a yearly trade show for 5 years now. Every time I go back, there's an extra charge for something- Internet, having a fridge in the room, parking... I will be looking into other options for next year. There're a lot of things I like about this hotel, but the nickel and dime approach is really wearing thin.
January 28, 2013
Rated 2 out of 5 by hchen Dirty!
The room is really dirty!
It is the most dirty SPG hotel i ever stayed at!
I saw potato chip remnants on blanket. The pillow was really dirty as well. I doubt the room was cleaned!
I will never stay at this hotel any more!
February 19, 2014
Rated 3 out of 5 by leeshalove98 Request for a Bathtub
I put in a request for a bathtub in my room and I did not get it. I was very unhappy with having a shower for two small children.
The carpet in the room has stains. You should change the color of the carpet or make a better effort to clean it.
We as SPG members should not get charged for parking. That was a rip off.
August 16, 2013
Rated 3 out of 5 by Thomas88 Was okay
Hotel seems to be renovated recently. Check-in was fast, but not giving you a welcome-feeling. Room size is okay, beside stains on the carpet it was clean. Altough Starwood Platium, smallest category and room next to elevator was given. The club lounge is small, items at breakfast very limited.
December 14, 2013
Rated 3 out of 5 by StarwoodPreferredGuest I thought I was a Preferred Guest
Booked a King online and called to see if it would accomodate a child rollaway after seeing in the posted terms and details that it was no charge (see below). The reservationist confirmed no charge over the phone but upon arrival was told that there was an extra charge for childs rollaway "unless I could prove it said 'No charge" when I booked. Took a two bedroom instead to geet the family out of the lobby before going back down to show Roccio the online policy on I had pulled up on my laptop. She apologized saying she didn't know the policy had changed and asked if I now wanted to move into a king room with a roll away. After the 7 hour drive wo wants to go through the hassle. On the bright side, room service was great food delivered in under fifteen minutes. Thanks Julio!!!
Extra rollaway: No charge
Child rollaway: No charge
Crib: No charge
Note: not all rooms may be able to accommodate rollaways or cribs. Please contact the hotel directly for more information."
June 13, 2012
Rated 5 out of 5 by PamBC Great hotel
We were sooo grateful that the spa/pool were open 24 hrs after our marathon day walking in the heat at Disneyland all day! Fitness center great & refreshing that it didn't include a TV. Only complaint was confusing info re: breakfast hours but they were very nice in the dining room & honored our ticket.
September 19, 2012
Rated 1 out of 5 by MattM2004 Weak Partner in Garden Grove,CA
I would recommend another property before I spend any time in Anaheim, CA again. Parking is very poor and they claim to have internet but it was not working the two days I stayed at the property.
February 17, 2014
Rated 2 out of 5 by David2013Aug Convenient. Marginal value for SPG points. Nothing special.
For a long time Gold SPG member, service is subpar at best. Employees barely friendly. Lack of attention to detail in room prep and cleanliness. Overall, barely passes for Starwood experience. Needs some work. I will assume the hotel gets away with it because of location and proximity to Disneyland.
September 1, 2013
Rated 2 out of 5 by dana2013 No Amenities
Disappointed that when I made reservations I was told breakfast and other amenities were included. Paying for parking and internet is ridiculous - I would have rather paid $10 more per night to have more features and benefits than feel like my business is not appreciated. Staff was the only perk.
August 20, 2013
Rated 4 out of 5 by JohnE Great location and staff
This was my first time at the hotel and we had a great time. It is located central to everything and a great value for the quality of the hotel and staff. We stayed on the club level and had a great breakfast every day and their nightly snacks even fulfilled our dinner needs! Can't wait to return.
July 2, 2012
Rated 3 out of 5 by Cheermom1 Not worth the $$
The hotel itself was nice but all the extras that went along with it were not. The hotel needs to get their own shuttle to Disney, have a continental breakfast. I would prefer to stay a mile closer and pay a little more because we literally were never in the room but I would pay for convenience.
April 8, 2013
Rated 4 out of 5 by Dorean Disneyland Stay
The room was great, the view not so much and we did not have a hair dryer in our room so we had to call down for one. The concierge upgrade food was marginal and very crowded. overall we had a good experience though. Dinner we had to wait 40 min and there were only two tables with people.
October 3, 2012
Rated 2 out of 5 by qwer Dirty Room
The room had numerous stains on the carpet, mounds of dust in the corners on the floor (hasn't been vacuumed thoroughly in a long time) and the furniture looked like a truck ran into it. A waist of my points, wish I could get them back and use them in a different hotel.
November 18, 2013