Rated 5 out of 5 by KennyQ Short but Sweet stay!
My wife and I were there for just one night, but it was very relaxing and very comfortable. The room was just right.
July 6, 2014
Rated 4 out of 5 by RMJG Good hotel for the price and location
Our family stayed at the Sheraton at the Park, Anaheim while visitng Disneyland. Location is good, room was standard. We upgraded to the Club Level which was very nice for breakfast and evening happy hour. Price was competitive for a similar room at nearby hotels but they fail to mention the daily $16 parking fee tacked onto the bill.
January 21, 2014
Rated 3 out of 5 by diana777 Air Unit not up to Par
Our stay was ok. Pool was cold. Our air conidtioning unit didnt work and had to move at 10:30pm. The Maintence worker not very good. he suggested using a fan first. very rude, mind you it was cold outside but very warm inside. Person who moved our room said that Sheraton is a older hotel and suggested that we open our balcony door. Wow
January 8, 2013
Rated 5 out of 5 by Tooth Very accommodating!
After a delay in arriving at our hotel due to road construction, we were greeted at check in with the opportunity to upgrade to a suite at no extra charge. What a delightful surprise! I suspect being a member of their rewards program was beneficial. It was a very enjoyable experience!
May 17, 2014
Rated 5 out of 5 by Courtney824 Fabulous Stay
We are preferred SPG members and we had a beautiful room on the 11th floor overlooking Disneyland. Bed was super comfortable as were linens. Room was really nice and VERY spacious for our family of 3. Nice big garden tub in bathroom for soaking after walking all day at Disneyland parks! Hotel is very close to walk. Will be back again!
March 26, 2013
Rated 3 out of 5 by Unhappy99999999 Swimming Pool Chaos
As usual pool is no diving etc, but with 8-10 young boys diving and monopolizing the pool to the extent that my grand-daughters (and many others) could not use the pool, I asked staff in the lounge area by the pool to get somebody to settle them down. They said they would, but wonder of wonders they NEVER DID!!! This is unacceptable.
July 31, 2012
Rated 2 out of 5 by lostlibra Staff needs some customer service training
I did not have a good stay at this hotel. My room service did not arrive at the scheduled time and then when food did finally arrive, it was not the correct order. I then was not able to get my meal entirely refunded. The staff did not seem apologetic at all. I had other service issues, as well. A big dissapointment as an SPG member.
August 30, 2012
Rated 5 out of 5 by DLC1 The bed was the best ever!
A good night's sleep at a hotel is worth a million bucks! Really comfortable beds and wonderful comforter.
I had a beautiful view of the pool and spa and the room was clean and spacious.
Molly's had good food and extremely fast service--important, when your're there for business and have a short break.
Excellent value for the price.
June 9, 2013
Rated 4 out of 5 by LWL99 Great Walking Distance Hotel to Disneyland
10-15 minutes safe walking distance to Disneyland ... avoids the hectic parking lots & sardine can trams! Great for afternoon naps!
The staff was VERY accommodating to all my requests such as adjoining rooms, crib availability, late checkout, etc. Great service!
May 27, 2014
Rated 4 out of 5 by LawyerCat My room flawed but still to be recommended
The hotel is well-situated: close enough to the Disney parks to walk, not so close that you hear everything. The rooms are spacious and many have balconies. Free in-room coffee and water. The water pressure is good and the bathroom is separate from the sink allowing for two people to get ready for their day at once. The health club facilities are good for their class, but you're not going here for the health club, and the pool looks large and well-maintained.
My room: There was a high-pitched whining noise coming from the air conditioning so when it was on, it sounded like the alarm in the room next door was going off. The hotel staff wasn't super-responsive to this - I noticed it at 2:30 am and tried calling, but after several calls when they hadn't picked up I went down to the front desk. They did send a staff member up to check, but of course at that point the AC was off. That's a specific situation though and I haven't let it overly affect my review.
July 31, 2012
Rated 3 out of 5 by mplh Great Disney Location
From my interpretation, this hotel do not have to attend to the guests request due to its location. The staff is great, but it seems like they are not allowed any latitude. I am a SPG platinum member with lifetime gold membership.
I brought my dog on a family trip to Disneyland to this property for the first time; to my dismay, the property made me sign an additional document for payment($50) and initial 10 different line-items to make sure I understood what was at stake. I've been to many Starwood properties and have never encounter this type of treatment. I guess this is their "Policy", which was repeated many time. My suggestion is to advertise your pet policy including GROUND FLOOR ONLY. I don't mind paying it, but keep to a No Surprise "Policy".
On another note, please clean the hall carpet. I understand its a Disney type property with tons of kids running around the pool area and into the hotel, but that doesn't mean you can't clean it frequently.
November 28, 2012
Rated 5 out of 5 by gayle2013 Consistently excellent
Our expectations were met once again by the friendly staff, great rooms and conveniences provided at this location.
This stay we enjoyed the swimming pool and snack bar. Plenty of towels and lounges, beautiful pool and great selections in food and drink.
Thank you for your efforts to consistently provide a great stay in Anaheim.
September 4, 2013
Rated 1 out of 5 by Shan02 Not up to the usual Sheraton standard
I have always been a starwood supporter as they have always delivered good standards. However, with my recent stay of 6 nights - it was a total dissapointment with regards to the house keeping. When we return to the hotel every night, we will find our son's teddy bear and pyjamas all on the floor instead of on the chair or bed!
June 25, 2013
Rated 3 out of 5 by Shmooman Unreliable for-fee internet access
This was my second time staying at the Sheraton Park with my family visit to Disneyland. We really enjoy the pool area with the beautiful garden surronding it. I was disappointed by the front desk staff member when I checked in who curtly told me that my SPG number was not needed because I was not going to get any points anyway, as I booked though Wesjet vacations. Next, we paid for the wireless internet in our room, but the service was intermittent, and kept disconnecting. When we were connected to the internet, it was incredibly slow. I would expect that if you make a guest pay for internet access, the service should be top-notch - this was very disappointing. The door to our room did not close properly, you had to really slam it to make sure is was fully closed. We went to Opon returning from Disneyland one evening, we arrived to our door that was not closed, anyone could have walked in! We were very lucky that all of our valuables were still in the room.
October 5, 2012
Rated 2 out of 5 by Emjemj Never Again
I have stayed here several times in the last few years but this was the last time. I ask for a Disney view on the club floor and got neither. Instead I got what appeared to be the living room of a suite room 1234. There were large doors conecting to the other half and I had to listen to the room next door all night. I had no balcony. I asked to change rooms but the desk cleark said no other rooms would be ready for 2 hours. I was not offered late check out or thanked for being a loyal guest. The elevator by my room let me off at a door that couldnt be used due to construction that I wasnt told about.
I dont know what Club room some of you others were in but this one was a zoo. Nobody checking room numbers and I got off the elevator with 4 teens that were being let in by a friend. There was no room to sit and the breakfast selection was poor at best. Even your sister Shearton down the road offers a hot breakfast in the club room as do most of your hotels. The was a huge group in the hotel and it felt like they were far more important than I was.
June 3, 2014
Rated 5 out of 5 by SpecialK10 Great location & staff
Oh My God!! My stay was awesome. From the minute I checked in the staff was extremely kind and helpful. The room was clean, warm and inviting. The location is PERFECT, its only about two blocks from Disneyland, we were in room 927, perfect for seeing the fireworks at night. I'm in love with this hotel. I had a wonderful stay
February 25, 2013
Rated 5 out of 5 by rockingrk Great Disneyland hotel
Excellent place to stay for Disneyland trips. Shuttle stops at the hotel. Staff is very helpful. Eat at Molly's Kitchen for breakfast; great food, good prices and not crowded. Avoid the cost/lines at the park. Hotel is showing some signs of its age, but still an excellent value. Did not use the pool, but it looks fine.
October 18, 2012
Rated 4 out of 5 by Sandydds Front office was very helpful
We needed a second room and they were sold out - Veronica was wonderful, she really went out of her way with management to accommodate the arrival of my son. They found us a room.
Mollys was great for breakfast but the dinner restaurant had terrible service.
May 18, 2014
Rated 5 out of 5 by Senia55 Nice stay
The rooms were clean and the beds were comfortable. The lounge was nice and so was the pool. Staff was friendly. The restaurant was fine but there were many other restaurant choices within walking distance to satisfy our needs.
June 2, 2014
Rated 3 out of 5 by MLA12 Upgraded room with no AC
Paid for an upgraded room (park view). AC did not work in the room. Even the fan/blower wouldn't engage. Informed front desk upon checkout since we did not get into the room until late and were too tired to mess with it that evening. They were nice enough and apologized but did not commit to do anything about it.
August 22, 2012
Rated 5 out of 5 by Dynodi Best Pool
Location is great with easy walk to Disneyland and Anaheim Garden Walk restaurants and shopping. Pool area is very relaxing with a true tropical resort feel. On site restaurants are convienent and starbucks available onsite too. Rooms have nice balconey with seating and beds have comfy bedding and pillows.
January 23, 2014
Rated 5 out of 5 by Anya Feel Good Hotel
We've stayed here before & continue to return. The staff is friendly, helpful & courteous. The SPG rooms are a great size & very clean & comfortable. The tropical pool area is one of my favorite..such a relaxing feel (a little of Hawaii). Walking distance to Disneyland. We love it here & hope to return soon.
December 14, 2012
Rated 5 out of 5 by Bovee Comfortable relaxing environment
The facility has a very comfortable relaxing ambiance. The garden/pool side rooms looking over lush landscaping made me feel I was in Hawaii. The bed, pillows and bedding are first class. The Fitness Center has deluxe equipment in a contemporary ultra clean space large enough to accommodate many users.
September 8, 2012
Rated 4 out of 5 by ShirlzO Great location and rooms
Room was nice and clean. Great view of the pool. Within walking distance to Disneyland and Downtown Disney. Marketplace was convenient with a Starbucks and breakfast. Pool was nice. Wish it was non smoking area. A guest smoked 3 cigarettes while we were there. Had to leave, as the smoke was bothersome
May 28, 2013
Rated 5 out of 5 by Mikie49 Location
Hotel was comfortably close to the Anaheim Convention Center.
Hotel was readily and financially acceptable for someone flying in and out of John Wayne Airport.
Front desk staff, hotel operators and concierge (Gary particularly) were so good, I thought to mention them.
Loved Molly's for Breakfast!!!
September 3, 2013
Rated 5 out of 5 by ishiaki Great stay
We enjoyed our stay at the property, while visiting the Disney Resort in Anaheim, CA. Just minutes walk from the resort, and by far the best hotel in the area.
Everything from the room, restaurant, service, staff and location were just perfect. Recommend to anyone visiting the resort.
March 20, 2014
Rated 5 out of 5 by miller6824 Great Location to Disney
This is a great hotel with a nice pool that isn't crowded. If you can stay in club level because the happy hour and breakfast are a really nice feature.
For the price this place is a great value compared to staying on property at Disney. Next time we go back we would definitely stay here again.
June 15, 2013
Rated 2 out of 5 by Nosleepforme Not again
Being close to Disney is great for families but if your not going to Disney, I would recommend staying somewhere else. The hotel is loud, with loud interior doors. You would think that Sheraton could figure out a way to make interior doors close quietly. I understand that casual travelers don't understand how to try and be as quiet as possible for their neighbors Hotels should figure this out for everyone's comfort. Avoid the 9th floor altogether. There's a stairway door that slams shut after every entry. It echoes down the entire floor.
I' always amazed at how a hotel can hide parking charges when you make a reservation and it's not even on the e mail confirmation. When you check in, it magically shows up. The hotel will give you the excuse that they don't own the parking lot and yes it's on their site when you book. Well, you have to really dig to find it on the site. Bottom line is they don't disclose this as they should. So be aware that you will have to pay another $16.00 a day to park.
August 30, 2013
Rated 5 out of 5 by spedteach25 A Very Nice Hotel!
My two sisters and I recently stayed at this hotel and found it to be very nice. It was clean and housekeeping exchanged our towels daily. The bathroom with the sink is a little small, especially for three women trying to get ready. It was the only place with a mirror. It would have been nice to have a mirror in another place in the room. Our tv did not work when we first got there. We called the front desk and someone came and fixed it within 10 minutes. We never had any more trouble with it. The staff was very friendly and helpful. We were within walking distance to many restaurants, shops, Downtown Disney, and Disneyland. Breakfast was not provided, so we just went to the shop on the first floor and got a muffin or breakfast sandwich. It was a little expensive, but the food was good. We ordered room service the last night we were there; and the food was good as well. Overall, our experience was well worth the stay. We were pleased with the accommodations and would definitely stay here again.
October 23, 2012
Rated 5 out of 5 by MakingMemoriesGranny Staff is INCREDIBLE!!
The Club Lounge hostess arranged delivery of a beautiful, big slice of chocolate cake complete with a birthday candle.....My eight year old Grandson was truly treated like a king.
May 31, 2014