Rated 4 out of 5 by bolima Great staff - friendly and helpful
four night stay for conference; staff were wonderfully accommodating and friendly and the room was super comfortable and clean; Taste Restaurant had nice atmosphere but limited menu- the food was average but staff were also friendly and helpful
April 6, 2014
Rated 4 out of 5 by Catherinels Nelson is a gem
Nelson at the front desk was lively and helpful and set the tone for a relaxing stay at the hotel. More could be done with the gym. It was pretty bare bones. The hotel was near plenty of kid-friendly restaurants. My kid's goggles were stolen at the pool.
July 2, 2012
Rated 5 out of 5 by T6465 Great Hotel
My husband and I stayed last weekend at the Sheraton Society Hill and it was great!
Clean, comfortable, staff friendly, lovely decor and I would recommend this hotel to a friend. Located right in the heart of Old City Philadelphia. We had a lovely stay.
August 16, 2012
Rated 5 out of 5 by Weddingguest Great service and value
We stayed here while attending a wedding in Philadelphia. The staff was very helpful every time I called before we arrived and during our stay. The hotel is well-located and our room was extremely comfortable and quiet. I highly recommend staying here.
April 22, 2013
Rated 4 out of 5 by STEVEVICKI GARBAGE
I WAS THERE 3 DAYS AND DID NOT SEE GARBAGE OUTSIDE FRONT DOOR EMPTIED. IT WAS OVERFLOWING THE ENTIRE TIME. FIRST THING YOU SEE AT HOTEL WHEN YOU GET THERE. LOUNGE ON 3RD FLOOR ALSO NO KEPT AS CLEAN AS IT SHOULD BE WHEN PEOPLE ARE THERE.
April 20, 2014
Rated 5 out of 5 by Christoph Nice hotel near Penn's Landing
Great staff and nice hotel, good lounge.
The only point of criticism is that one of the restaurants on the list of recommended restaurants was rather bad. It is called Positano Coast. It should be removed from their list of recommended restaurants.
April 1, 2013
Rated 4 out of 5 by Reny Hotel Staff was very helpful
The weather was bad and I spend 5 days in the hotel and did not venture out as much as I would have normally. The hotel staff was very accommodating and friendly. I was a bit disappointed with the limited food options, but the food I had was good.
December 16, 2013
Rated 3 out of 5 by atay24 Great location, but...
My room (515 sf) was large but very awkward...needed a designer to bring it together. Platform bed (no nightstand), round dinner table that seated six (next to the bed)...very strange. Also...could hear neighbors TV and everything outside my door.
September 27, 2013
Rated 4 out of 5 by CYLA Great location and staff
This hotel was located a few short blocks from the river and minutes from the local bar scene. The staff were dead-on when recommending places to eat or must-see places in the area. The next time I am in Philly, I will definitely be staying there.
October 27, 2012
Rated 5 out of 5 by aj216 Great staff
Was recently there for my brothers wedding, and I can't say enough about how nice the staff was, and the room s r clean. We had alot of people with us and the valets ere promt and curtious. I will recomended to anyone I know traveling to philly.
July 10, 2012
Rated 2 out of 5 by BBBB Hotel has staff challenges
Staff attitude and approach to guest is not friendly or customer oriented, partly because there is no communication. From the front desk, to bell staff, housekeeping, and banquets, everyone displayed the same disinterest to the guest experience.
May 16, 2013
Rated 1 out of 5 by Annville21 Valet service scraped my car
We didn't notice until we drove home that we had the scrapes. The car is 4 months old. We called the vallet and they said there is nothing we can do. Very frustrating, because we haven't used valet before, so we didn't know what to look for.
November 12, 2011
Rated 5 out of 5 by Wess Nice surprise
I called 6 hotels before I called the Sheraton. Couldn't find a room in Philadelphia. I was very pleasantly surprised. Great location, friendly staff, large comfortable room. I was there for only one night, wish I could have stayed longer.
August 12, 2012
Rated 2 out of 5 by George141 Not a typical Sheraton stay
I have had very good experiences with Sheraton and its associated hotels, but had a less than ideal stay at this hotel.
First, when I booked, I had to book a Club room to get the configuration I wanted. However, on the day of my arrival, I checked the website and my desired room was available in a non-Club option and the Club option was cheaper. Luckily, they matched their new Club price, but only because I noticed the issue.
Second, the Club room description included internet service, but I was still charged for using the internet.
Third, housekeeping missed my room and I went without service.
Finally, I was initially put in a room near the elevator and heard loud footsteps and had to be moved. However, given it was 3 in the morning, I had to wait 30 minutes for a reassignment because the systems were processing.
Once in a different room, it was comfortable, but was not attended to and did not include the benefits that I believe were promised.
I will continue to use Sheraton hotels, but will think twice before going back to this property.
May 12, 2013
Rated 1 out of 5 by KC45 Very upsetting stay
Very upsetting stay. Stayed 2 nights and we were awakened by people fighting, doors slamming and loud music. Left our event early due to our 14 year old crying saying people were banging on doors and were yelling.
May 12, 2014
Rated 5 out of 5 by CasualTraveler Great Hotel
I would recommend Sheraton Philadelphia Society Hill to anyone visiting Philadelphia.
The staff, amenities and accomodations are fabulous. The location is great for touring. You are within walking distance to most attractions. Great Stay
August 14, 2013
Rated 3 out of 5 by Pauline43 Room AC unit loud
Like most Sheraton rooms the heating and AC units are loud and disturb sleep.
Our meeting ballroom was too hot and there was a huge cockroach on the wall the interrupted the presentations.
June 5, 2014
Rated 5 out of 5 by Jim13 Enjoyed our stay.
My family and I enjoyed our stay. We enjoyed the Society Hill area and the history that is apart of this area. The hotel was very relaxing. After a busy day of sightseeing our kids loved going to the pool. It was a great way to unwind.
March 31, 2013
Rated 5 out of 5 by Austinmomo This hotel is in a great location.
There are a lot of interesting places near this hotel and also a lot of excellent restaurants.
July 15, 2014
Rated 5 out of 5 by jssharp Great Location and Staff
Hotel is just blocks away from South Street and Old City. I inadvertently left a birthday card for my nephew in the room instead of dropping it at the front desk for mailing when I checked out but the card arrived on time. Thank You
November 12, 2013
Rated 5 out of 5 by tomtraveler Awesome Staycation
We live in Philadelphia and decided to take a weekend staycation at this hotel. It was awesome. Everything looked newly renovated and we were upgraded to a jr. suite with club access with my gold status. I would definitely return!
October 28, 2013
Rated 4 out of 5 by StevenB Front Desk Staff Saved the Day
Everything was just fine with our one-night "romance package" stay except for one thing. There was a wedding that night and our room must have been right over or near the ballroom. The noise was so loud from the music and guests, that our room was literally vibrating. This went on from 9:30 pm to 11:45. Needless to say we couldn't sleep - and it sure wasn't romantic. We called the desk and complained. They said it would be ending at 11 pm (not true) and said they'd have security quiet it down (didn't happen - it got even louder). The next morning we complained about this. The front desk staff couldn't have been nicer. They were apologetic, knew about the problem, offered to buy us breakfast, gave us starwood points, etc. There can always be a problem, but if the management accepts responsibility and makes it up to you - that really saves the day. So I think Sheraton should do two things. Says thanks to their front desk staff for a job well done - and soundproof their ballrooms. No guest should every have to lose sleep because of too much noise in the hotel.
July 21, 2012
Rated 4 out of 5 by CJM664 AC in Room
The ac unit in the room makes a very abrupt sound, that startles you while your sleeping. The thermostat is located just under the discharge, which means you have to adjust the ac down to compensate for the false cool reading.
August 15, 2012
Rated 4 out of 5 by Jadea32 Great Location to Historical sites
Hotel was clean and comfortable. The Club Room food and amenities were among the best. Only criticism was the size of the bathroom. Very small and not enough surface to lay out toothbrush, make-up, etc.
May 6, 2014
Rated 4 out of 5 by Diane2012 Great location
Sheraton Society Hill is a great hotel in a great location. Staff are attentive, helpful. Food was very good.
Heating/cooling unit malfunctioned in my room. Rebuildt replacement not much better. Maintenance needs attention.
October 21, 2012
Rated 4 out of 5 by Vince27 Excellent Location & Excellent Staff
Society Hill is absolutely lovely. It is convenient to most of the cities historical sites, plus just walking around and finding interesting and good restaurants was super easy to do. My only complaints with this hotel are you are basically forced to park using the Valet service. The Valets were very nice and helpful, but I would have preferred to save the $42/day and park myself. Also, there is no reason (in 2013) to charge $10/day for WiFi. I wish the pool had a hot tub instead of a kiddie wading pool, I was really looking forward to soaking in a hot tub... there appeared to be one on the website, but it turned out to be a kiddie pool. The swimming pool was nice though. It seemed my room must have had a smoker in it, or it had seeped in under the door. If I had had the energy, I would have moved, but it was faint enough to be bearable. Finally, there should be a little better signage as the layout is at first a little confusing. Finding the pool and fitness center took a little effort as the hallways all looked the same, bus eventually we found our way around.
August 20, 2013
Rated 5 out of 5 by Marge10 Incredible facility and staff
The hotel is absolutely beautiful and comfortable. The room was cozy and elegant at the same time. Wonderful food and service in "Tastes" restaurant. Best dry gin martini.
The staff couldn't be more friendly and helpful
July 31, 2012
Rated 3 out of 5 by smitty16 POOL CLOSED
When I travel 1 thing I look for in a hotel is a nice pool. When I arrived at the hotel I found out the pool would be closed for almost all of my 4 night stay because of a leak in the roof. That was very disappointing!!
December 4, 2012
Rated 4 out of 5 by miathecanecorso Good place for a business trip
I stayed here due to the competitive rates and comfort. The only downside is if you want to venture into Center City you need a good pair of shoes or a taxi. The views of the river were amazing, and a nice neighborhood.
April 19, 2013
Rated 5 out of 5 by Luckycat106 Great Hotel
We always stay here when we go to Phila. The staff is very friendly and accommodating. The rooms are always clean. And if you want a drink or a late night snack at their beautiful bar Taste Dan & Kate are the best!!
February 18, 2014