Rated 3 out of 5 by Dee0019 OK stay
The hotel itself was beautiful, and the hotel staff except for the catering staff was great. I am talking about the staff who served food for our conference and drinks from behind the small bars during the event. Not the hotel bar. They were very pushy and rude. and the pool area was just awkward.
May 2, 2014
Rated 4 out of 5 by BeachyCal Great location, great staff!
I had a comfortable stay at this Sheraton, although I did let them know that the wifi connection in my room was not good. They were already aware of the issue and have had a plan in place to possibly fix this problem. Hopefully, they can figure it out and fix it. :)
July 28, 2014
Rated 5 out of 5 by topawaali1969 very peaceful, calming, housekeeping excellent service
I attended a conference, the facilities were very accommodating. plenty of room for meetings, easy access. Restaurant choices were good and prices were good, being that the attendees were on budgets
September 8, 2014
Rated 3 out of 5 by MG34 Pretty good overall
Good experience but for the WIFI. I was at the far end of the building and had a better signal from the hotels next door that from the Sheraton! Call twice the technical support but it did not make any difference.
On the positive side, the reception staff was extremely helpful when I checked in!
December 1, 2013
Rated 4 out of 5 by gatorval25 package
ThE HoteL Itself Ok But TheyDropped The Ball On A Very Important Package I Paid For That I Needed ForAPresentation ComeToFindOut Its Still In Phoenix And No One Made Effort ToGet This ToMe When I WasThere And Also When IReturned Home I WasTold That Another Dept Handle It Somebody DroppedThe Ball
September 10, 2013
Rated 4 out of 5 by Green12345 enjoyed my stay!!!
the building was beautiful, the room was clean and comfortable. The meals that were provided by the hotel as part of my stay with Wells Fargo were fantastic, loved the oatmeal for breakfast!! The people were professional and helpful!! really nice location close to everything downtown!! thnks!!!
June 23, 2013
Rated 4 out of 5 by RichQ Do not charge for in-room Internet access!!!!
I was shocked to see the charge, since it was not clear when I logged in that I would be charged. Very manipulative. Bad business decision. While the room and hotel were lovely, that you don't provide free in-room Internet access is absurd, and will take your hotel out of consideration for me.
February 22, 2013
Rated 5 out of 5 by RosyBusiness Met all of our expectations
The staff was very friendly, and the facility was excellent. We enjoyed our business conference and luncheons we had at the on site restaurant. I would highly recommend this Hotel to any of my business contacts. We even had a Starbucks cafe on site. Again, great hospitality. Good job everyone!
July 24, 2013
Rated 4 out of 5 by DubbleD Bath room suprise
This is one of the best hotel I have stayed in on my business travel. I was surprised when I found that the shower curtain was unclean with small blood stains on it, I sure it was just over look because of a quick room turn. I must say I still will stay next visit. This is still a top hotel.
March 23, 2014
Rated 2 out of 5 by Comanche64 Check in terrible
It took an hour to check in for a conference because the hotel didn't have reservations for nine rooms for which I had a confirmation number and had been sent emails confirming more than one.
September 9, 2014
Rated 5 out of 5 by KWTerry Great Hotel but.......!!!
I loved my room and the excellent location to the convention center, etc. However, the hotel's restaurant, The District, was very poorly managed. One night our party of three arrived to have dinner and discovered a half-full dining room. Both the hostess and the manager insisted numerous times there were reservations for all the empty tables. After stating we had enjoyed a wonderful dinner the night before the manager offered to seat us in the bar but did not inform us the restaurant menu was not available ordering dinner. From our bar location we noted the empty tables in the restaurant remained over the next hour until we departed. Amazing mismanagement of the restaurant and loss of revenue (approx. $100-150) for the hotel from a Starwood Preferred Guest. Our cocktail waitress was friendly but confided this was not the first time her customers had this unfortunate experience. On a positive note, the rest of the hotel staff were very service oriented which made for an enjoyable guest experience.
February 19, 2014
Rated 5 out of 5 by Jason12 I would definitely stay here again
I stayed here while attending a conference at the Convention Center. The hotel is very conveniently located close by. My room was very nice and the staff very attentive. Overall, this was an excellent stay and I would definitely choose the Sheraton Downtown again if I return to Phoenix.
August 6, 2012
Rated 4 out of 5 by MAnn Nice hotel and staff but....
My stay was comfortable and I enjoyed the amenities. I also like the option of "being green" but it was not explained well--that meant they did NOTHING--which needs to be evaluated and changed slightly-- the room cleaning when I didn't go green was not up to standards from other hotels.
October 30, 2012
Rated 5 out of 5 by anitfw wonderful expereince
The hotel has elegant detail, the restaurant has delicious and imaginative cuisine - some ingredients are actually grown on a rooftop herb garden across from a beautiful outdoor pool perfect for an evening swim and the staff was incredibly helpful.
August 2, 2014
Rated 5 out of 5 by BennyG36 Great Rooms, Comfortable
The room and service was top notch, the only issue that I had was the shower leaked from the tub spout and didn't create enough pressure. It wasn't worth changing rooms or calling maint. in to fix it. Overall a very nice experience, I will surely book all my business travel here again.
April 15, 2013
Rated 4 out of 5 by pegeleg late night arrival with nice welcome
great location, e easy ride from airport. nice room with great beds and product. nice suprise after a long travel day
September 24, 2014
Rated 3 out of 5 by BrOJ rude
A $50 hold was put on my credit card, this was not my first stay, it's a corporate account and the staffer at the front desk was rude when I asked about it. If it were up to me I would never stay here again but my work books my rooms. The rooms were great but the fridge is too small.
August 26, 2013
Rated 1 out of 5 by Goatdog way over priced
This hotel is not worth $300+ per night - there is nothing offered that justifies this price. For this price there should not be big stains on carpet or maids turning off air conditioning while cleaning room.
Most professional people were the breakfast wait staff - Traci was awesome
March 31, 2013
Rated 2 out of 5 by cowgirl3949 Gouged with the price
The price of this "average" room was way too high. There should be free Wi-Fi in the room. The room didn't even have a shower cap to use. Had to hunt for the hair drier. There was only two pieces of paper to write on.
The bell staff and check in staff were very nice and helpful. .
March 10, 2014
Rated 5 out of 5 by Cyndib Customer service is over the top here
Our stay seemed complicated because we attended a conference and decided to stay extra days....the hotel took care of everything and made our stay wonderful...which is why we decided to be pampered a few more days.
August 22, 2014
Rated 4 out of 5 by Passingthrough Nice place but....
Nice place to stay however staff needs improvement. Extremely short and rude when asked for a late check out. Got caught in the middle of conference with even more rude people selling a madoff crazy potions. Valet and bell desk was helpful. Otherwise, need improvement with staff.
January 7, 2013
Rated 5 out of 5 by yadila54 Nutritionist
It was a wonderful place to stay very worming good hospitality, and convenience for me the shuttle were available, near by stores.
Food were great
September 16, 2014
Rated 4 out of 5 by OkieinPheonix Sheraton Phoenix downtown
The hotel was very nice, the rooms were comfortable and large. We were there for a 1500+ person conference, exclusively in the hotel facilities The staff was extremely courteous and helpful. I particularly liked the option to waive room cleaning in return for SPG rewards points.
August 9, 2013
Rated 4 out of 5 by Vivalamarina Nice gym and refreshing pool
They had the biggest cleanest gym in any hotel I've stayed at in this room category. The pool was much appreciated during my stay when it was 114 degrees.
the food at district was not great. I would avoid and find food at any of the outside restaurants that are very walk able.
August 19, 2012
Rated 5 out of 5 by vic5 Great Room
I had a fantastic stay at the Sheraton. I was in a room with a king size bed that was very clean, comfortable and spacious. I had a nice view of Phoenix outside of my room window. I would totally stay here again.
August 20, 2014
Rated 5 out of 5 by honredhead Late Summer trip
The hotel had many conveniences-from a lobby snack bar, to fitness center, to conference space. The bell staff was helpful and friendly. The catering staff was also great too. I really appreciated the size of the room and the quiet-I never heard my neighbors in the hallways.
October 7, 2012
Rated 5 out of 5 by Jazzbo9 Perfect place
I always stay at this hotel when I'm in Phoenix. It is convenient to the airport, at the center of everything, and it is a super nice Sheraton. It feels like a much more expensive hotel than it is. The computer lounge is great and their is always a friendly crowd in the bar.
October 5, 2012
Rated 4 out of 5 by Basil1 Great hotel
Had a fabulous stay. All of the staff were incredible - nice, informative and helpful. The only items that we found a little disappointing were: #1- the pool - pretty small, considering the size of the hotel, and no view! That really surprised me, as it would only have enhance the pool bar and pool area to have that city view - even the finess room would have been able take advantage of this...however, not much you can do about this now! #2 - Food in the restaurant did not impress us - we had dinner one night, and was underwhelmed. But really, really enjoyed the group that played just off the lobby area on Sat, May 25. the female vocalist was fantastic and the band played such a varied number of tunes - something for everyone....a real winner for the hotel! Much better than the DJ at the Palomar!!!! We will definitely return and recommend the hotel to others - already have! And filled out a TripAdvisor report, as well!!! (Did not use the Fitness Center (but did see that the equipment was top notch) or the Spa.
May 28, 2013
Rated 3 out of 5 by natantonio this was a very nice hotel
for me for the kind of hotel ,there very ship charge for a bottle of water internet way to expensive ,one of the person in my room used a bottle of water they almost call the police for it,because my credit card was not on file plus charge me 4 dollars for a bottle of water
August 23, 2012
Rated 5 out of 5 by PR55 Fantastic Experience
I attended a conference. Everything I experienced was great; checking in, the room (especially the pillows), meeting rooms, food, staff and the property appearance as well as the location.
I would highly recommend this property and hope to be able to visit again very soon.
September 15, 2013