Rated 5 out of 5 by Jason12 I would definitely stay here again
I stayed here while attending a conference at the Convention Center. The hotel is very conveniently located close by. My room was very nice and the staff very attentive. Overall, this was an excellent stay and I would definitely choose the Sheraton Downtown again if I return to Phoenix.
August 6, 2012
Rated 1 out of 5 by Goatdog way over priced
This hotel is not worth $300+ per night - there is nothing offered that justifies this price. For this price there should not be big stains on carpet or maids turning off air conditioning while cleaning room.
Most professional people were the breakfast wait staff - Traci was awesome
March 31, 2013
Rated 5 out of 5 by Jan980 This was a great value !
My stay at the Sheraton was wonderful. The room was clean. The staff was friendly and professional. I felt very safe and secure in my room and really enjoyed the atmosphere in the restaurant and lounge. I would return anytime for another stay!
July 16, 2013
Rated 4 out of 5 by Passingthrough Nice place but....
Nice place to stay however staff needs improvement. Extremely short and rude when asked for a late check out. Got caught in the middle of conference with even more rude people selling a madoff crazy potions. Valet and bell desk was helpful. Otherwise, need improvement with staff.
January 7, 2013
Rated 4 out of 5 by Vivalamarina Nice gym and refreshing pool
They had the biggest cleanest gym in any hotel I've stayed at in this room category. The pool was much appreciated during my stay when it was 114 degrees.
the food at district was not great. I would avoid and find food at any of the outside restaurants that are very walk able.
August 19, 2012
Rated 5 out of 5 by Jazzbo9 Perfect place
I always stay at this hotel when I'm in Phoenix. It is convenient to the airport, at the center of everything, and it is a super nice Sheraton. It feels like a much more expensive hotel than it is. The computer lounge is great and their is always a friendly crowd in the bar.
October 5, 2012
Rated 5 out of 5 by honredhead Late Summer trip
The hotel had many conveniences-from a lobby snack bar, to fitness center, to conference space. The bell staff was helpful and friendly. The catering staff was also great too. I really appreciated the size of the room and the quiet-I never heard my neighbors in the hallways.
October 7, 2012
Rated 3 out of 5 by natantonio this was a very nice hotel
for me for the kind of hotel ,there very ship charge for a bottle of water internet way to expensive ,one of the person in my room used a bottle of water they almost call the police for it,because my credit card was not on file plus charge me 4 dollars for a bottle of water
August 23, 2012
Rated 5 out of 5 by Bigtraveler Great Accommodations for the convention traveler
The room was fantastic with all the accommodations a traveler would need: desk area and nice hookup for the laptop and ipad and phone, refrgerator and safe. The staff was very polite and helpful. The gym was fantastic with a nice pool and pool bar. Had a great time.
April 26, 2013
Rated 4 out of 5 by ggerg24 fair
The Hotel was clean and a good staff however the Private on the 28th floor was not filled with various foods each day you hads the same menu daily.
August 23, 2013
Rated 5 out of 5 by SmileyRooster Very nice hotel in Downtown Phoenix
Sheraton Phoenix Downtown Hotel has very impressive lobby and meeting rooms. The guest room has comfortable bedding and fantastic city views of Phoenix. The gym and pool are additional facilities within the hotel. The staff is very professional and helpful to my needs.
January 11, 2013
Rated 4 out of 5 by BigSkyDi Sheraton Downtown Phoenix
Good convention hotel. Staff was customer-service oriented. Good security. Very welcoming hotel with a large lobby area conducive to study, social gatherings, or working on your laptop. Very clean. Good location - near theater, St. Mary's Basilica, dining & shopping.
January 8, 2013
Rated 5 out of 5 by Nickie Nice place
Wonderful staff all the way around. Nice facility and event center. These people know how to do it. I would only suggest they turn down the lights a bit in the dining room to give it a nicer more elegant atmosphere. They only get two stars for that.
June 10, 2013
Rated 4 out of 5 by SED1317 Room Noise
Our room was located directly across from the club room. It was very noisy and every morning we were woken up by the doors slamming shut and people loudly talking. Otherwise this was a great hotel for our conference stay.
July 15, 2013
Rated 3 out of 5 by Duke99 Poor Staff Interaction and Response
I experienced two problems with staff. At checkin I was told my room was accessible but for the bars on the bathroom walls it was identical to all other rooms. My bathroom had no counter space at all. There were no towel racks near the sink or shower. I am sure this was done for accessibility reasons but I would have chosen another room had I been given an honest impression of fhe room at checkin. The layout was most inconvenient to someone not in a wheelchair.
Second, the safe in my room malfunctioned. It worked once and when opened the keypad lit up and it never locked again. I reported this to three staff members but it was never repaired. I waited in my room for over an hour for one person to show up because I was told they would not enter my room unattended. That person told me my presence was not required. Aside from the inconvenience, and letting staff know I had something I wanted locked, the keypad remained illuminated acting as an unwanted nightlight.
Poor attention to detail and customer service in both cases.
February 27, 2013
Rated 5 out of 5 by maggiesmom convention stay
I was in phoenix for a convention & stayed at the Sheraton Downtown. I had a very enjoyable stay. Staff was courteous & helpful. Great room service which I rarely use at other hotels. Overall an excellent experience.
July 17, 2013
Rated 5 out of 5 by Bijou77 Wonderful
Everything was so updated, clean, comfortable and elegant. My only negative is that at the $299 rate per night, internet was still an extra $14.95 for 24 hours. I would think that this could be included, as most provide it for free and are much less high end.
March 29, 2013
Rated 5 out of 5 by Nate29 Great Hotel
The Sheraton Downtown Phoenix is a great hotel! Friendly staff, comfortable, clean, elegant, and close to everything (even freeway for driving). I'd recommend this place a thousand times over.
August 1, 2013
Rated 4 out of 5 by Highflt Good Hotel
Room was fine, but Heater made loud Clunk every time it produced heat and stopped heating.
Dining wait staff not to nice, was told the buffet I ordered included cereal and when I took oatmeal she made me put it back. She said only cold cereal was included.
January 3, 2013
Rated 2 out of 5 by Roy1976 Small room cost too much
Room extremly small only 1 chair in room while bed was comfertiable room was way to cramped. They also charged $27 for valet service.
In comperison i stay at a simular hotel in vegas the room is twIce the size and has a jacuzzi tub for $30 cheaper a night.
February 21, 2012
Rated 4 out of 5 by RW2013 Great but the bathroom
The toilet needed caulking. The hotel wanted to save water by going green, but more water was wasted by the shower (coming out the tub spickett) than was needed for washing sheets and towels. The Bed was fantastic. Internet was too expensive in the room.
February 19, 2013
Rated 4 out of 5 by Bobbie17539 rooms very damp
The room was cooled via a swamp cooler I am sure of it, however it made the room extremely humid. With the monsoon season in AZ it made the room uncomfortable to sleep as the sheets were wet or felt wet.
July 16, 2013
Rated 3 out of 5 by Msims61 Check in desk clerk the worst
Upon arrival the desk clerk that was there to check us in had little if no desire to help us resolve our room rate issue. We were told the tequila festival we were attending had a discounted rate for your hotel. She stated she could not helps at all.
December 19, 2012
Rated 1 out of 5 by jeffrey357 Terrible.
Terrible Food. Traditional Hamburger horrible. Raw Pancakes. I have pictures. Never Again!
August 29, 2013
Rated 5 out of 5 by CardioDrS Staff was great!!
I needed a private dining area for a Shabbat dinner and lunch for my family and Rebecca the Manager of the restaurant on the first floor was able to accommodate and take care of our needs. She went above and beyond the call of duty!! Thank you!!!!!
January 28, 2013
Rated 5 out of 5 by LD2013 Great stay!
Super stay! Über comfortable bed. Towels need to be replaced - hard, dingy look despite being clean. Bleach & Fabric softener would perhaps do wonders. Otherwise, fabulous stay. Staff is outstanding - very customer-oriented!
June 4, 2013
Rated 5 out of 5 by Dietitian Restaurant food
Restaurant food was excellemt. I was impressed at the quality of food and exciting menu. One exception--after the fresh local vegetables, sustainable food policy, etc., the waiter served solid sugar cotton candy!!!!! Why such a disparity???
February 10, 2013
Rated 4 out of 5 by Mikey2727 Satisfied with all but the bed
Hotel was very nice. Location was perfect for the convention center and food establiishments. Restaurant was good and service from staff was great. I did not sleep well the whole time...beds way too soft. Would keep me from staying again.
November 10, 2012
Rated 4 out of 5 by SR48 Sheraton Phoenix
The hotel is very nice.
The housekeeping staff were also nice.
I did not like paying for internet as an SPG member. Additionally, it was strange that they had happy hour in one location (the restaurant) but not at the bar in the lobby.
February 14, 2013
Rated 4 out of 5 by CompanyTraveler Great location and features
Hotel had a great location close to the convention center and many great restaurants. Hotel lobby and gym were excellent.
Would have been 5 stars but I had a problem with the toilet (clogged at least once a day). I don't think it was me!
October 29, 2012