Rated 1 out of 5 by Jmayhew82 Disappointing experience
When checking in to the hotel the woman at the front desk was very nice but she was the only one. The club lounge was very disappointing the refrigerator was never stocked and the glasses we had to use were paper Starbucks cups. If you wanted ice you were directed to go out in the hall to get ice from the ice machine. I think this is something that should be provided. Also the complimentary adult beverages is non existing when you have to pay for them and even then the staff seems annoyed when you order one because they have to get out of their chair to go get it for you. Also the continental breakfast was just fruit. I a, a Starwood gold member and found this very very disappointing and unfortunately the next time I'm in Norfolk I will stay at another hotel. When checking out on Sunday morning we asked for another laundry bag and the maid had attitude with my partner when he asked. Overall not a good experience this hotel staff needs a review in etiquette quickly.
September 23, 2013
Rated 5 out of 5 by Debmar Awesome hotel! Will stay here again.
I used my points to stay for one night with my family. The staff upgraded us to a larger suite and we were amazed at how fabulous the room was! The hotel staff is very nice and helpful. The Sheraton Waterside is also in an excellent location; walking distance to Nauticus and the USS Wisconsin. Great place to run as well!
July 15, 2012
Rated 5 out of 5 by MaroonGoldLamp The Staff is incredible
I've never stayed in a motel where all of the staff members were present and asking if everything is good and if there is anything they can do for you. One of the printers in the business center was jammed. Chris the technician was there in 3 minutes and had my passport printed within 5. I loved the stay at this hotel.
August 21, 2012
Rated 4 out of 5 by Pearls2 Over-all we had a great stay but...
Out TV did not work. We called the front desk numerous times & it took until our 2nd night at 11:30pm for them to fix it. They compensated us with 2,000 spg points but I would have rather had the TV working. Other than that the hotel was really nice. The club-level lounge was AWESOME!! Clean pool - with no one there.
July 7, 2013
Rated 5 out of 5 by rtronce Wonderful Place to Stay
This hotel has great facilities and lovely location along the river in Norfolk. It is easy to walk to a number of location and the new Tide Train runs nearby as well. However, what impressed me the most was the courtesy and hospitality of every staff member. they went out of their way to make my stay there very nice.
June 24, 2012
Rated 1 out of 5 by Stacie11 Will not stay at this hotel again
Lipstick smudge on my glass, 3 requests for a guest service booklet, rude valet, misinformation on parking off-site, trash in room not emptied after the first night, oysters not cleaned. My overall stay was one of the worst hotel experiences I have ever had, needless to say I will not recommend this hotel to anyone.
July 15, 2013
Rated 5 out of 5 by ConferenceAttendee I was well pleased!
My stay @ the Norfolk Waterside Hotel was very comfortable. I was in a King room w/ harbor view. It was restful to look out on the water and the large ships. I took two meals in the hotel and was very pleased with the restaurant and the serving staff. I would happily stay there again if I return to the Norfolk area.
March 12, 2013
Rated 1 out of 5 by Wow406 Will not recommend
We reserved two nights and checked out after the first night. We made several attempts to contact management during and after our stay and as of yet we have not heard from anyone. Highly disappointed and would not recommend this hotel to any of our friends and family. Customer service and cleanliness out the window.
January 11, 2013
Rated 5 out of 5 by Dave2200 Great Stay!!
From the time we checked in until the time we checked out. The staff were exceptional and very accommodating to our needs. When your traveling to a unfamiliar area, it makes it nice to have someone who knows the area to point out various areas of the city to visit and see. Will definitely come back and stay again!
June 22, 2013
Rated 4 out of 5 by workhotel Business Traveler
I had a nice evening stay at the hotel. A member of the preferred staff desk could have been more directly helpful but she was able to get me the assistance that I needed. My only disappointment was having found a few small items on the floor that let me know the room had not been thoroughly vacuumed.
November 16, 2013
Rated 5 out of 5 by GovtTraveler Great Facility with Great Staff
The front desk staff was wonderful and made check in effortless. The restaurant staff was so friendly and knew our names by the second day, very warm appeal. Effortless getting us to the airport in plenty of time with the hotel shuttle service on check out day. Our conference stay at this hotel was fantastic.
September 22, 2013
Rated 5 out of 5 by missahman Sheraton Water side
Excellent staff, very friendly, and ultra-helpful. The Staff goes above and beyond to please customer, the best I have had for a long time. I loved the Room View, proximity to everything, staff knowledge of surrounding businesses, clean exercise room, and the cleaning crew pay attention to the smallest detail.
August 24, 2013
Rated 4 out of 5 by Sunshine68 Sheraton Norfolk Riverside
The room was clean, good size, and had a great view of the harbor. The bed was also comfortable. Was bit disappointed by the size of the pool and that it did not have a shallow end for small children. Besides this, the hotel had very good accomodations and was either close or a short ride to other attractionns.
June 29, 2012
Rated 4 out of 5 by workhotel Business Traveler
I had a nice evening stay at the hotel. A member of the preferred staff desk could have been more helpful directly but she was able to get me the assistance required. My only disappointment was finding several items on the floor that made me feel as if the room may not have been thoroughly vacuumed.
November 16, 2013
Rated 2 out of 5 by Steve122 Noisy Hotel
Conference held at the same time as our stay. the guests in the room next door noisely partied outside in the hallway until 3 am despite complaints from several rooms and a couple visits by hotel personnel throughout the early hours. The front desk personnel were not anxious to get involved. Ruined the stay.
November 21, 2012
Rated 5 out of 5 by Cliff77 last minute reservation
We have stayed at the Sheraton Waterside in the past and each time we stay, it is very good. We had planned to stay with friends but at the last minute something came up and we had to scramble to get a place to stay. Sheraton Waterside came through with a nice room, great service, and another superb stay.
September 9, 2013
Rated 5 out of 5 by rock01 EXCELLENT LOCATION
A great experience. Hotel was easy to find and conveniently located. Left my car in the parking garage for four days because I didn't need it to go anywhere because of the location of the hotel. Rooms were clean and well equipped. Staff were friendly and readily available. Far exceeded my expectations.
October 24, 2012
Rated 3 out of 5 by Brenda Missing something
If you just want a "room" this is okay. We went for a getaway and asked for a room with a water view (hotel sits right on the water!). After 3 tries..got a room with a balcony. But..the balcony has a wall! There is no water view from any room it seems. So, my specific request really was not an option.
April 8, 2013
Rated 5 out of 5 by mandec88 this hotel has some of the best people working for it
Every person that we came into contact with in the hotel was the best. Rene that was working the omelette station in the City Dock each morning was a joy. working like crazy, getting everyone's order correct but still smiling and talking to each customer, what an asset she is to the morning crew.
October 1, 2013
Rated 4 out of 5 by boodles12 harbor festival
Staff was wonderful from check in to check out. Had my handicap Mother which is in a wheel chair. Room was a bit small for this. Bathroom was hard for her to get around in. Getting up and down from the toilet extremly hard for her. Requested a balcony but was told none available at time of check in.
June 10, 2013
Rated 5 out of 5 by EastCoastTraveler Short Stay/Great Weekend
Just wanted to drop a quick note to acknowledge the hospitality, professionalism and genuine attitude by Jordan, all of the gentlemen working valet, and Ronnie. All of the staff were great ambassadors for the hotel and Norfolk in general. I will certainly stay at this location again when traveling.
April 7, 2013
Rated 4 out of 5 by mkbbcn Little Things
The phone lines in my my were non-functioning. They offered to move me to another room. After 4 attempts to get the internet connect estionablished, the staff could not get my name spelled correctly and I never was able to get "recognized" so I could use the inroom wifi. This was very upsetting.
January 28, 2013
Rated 3 out of 5 by TK01 Unsatisfactory
My bathroom was not clean. There was animal hair in the chair in our room. A member of the cleaning staff told me she did not speak English (and she was unable to help me). There were also two other couples with us who were preferred guest. They were given rooms on a floor for preferred guest.
August 20, 2013
Rated 3 out of 5 by KimDEB Nice View
Enjoyed the accommodations, and the view of the harbor was great!
Dinner in the the restaurant was not as memorable. Service was unattentive, and the food was prepared in a hurry.
It appeared as if the team was more concerned with closing prep than tending to the guests. Very disappointing.
July 22, 2013
Rated 3 out of 5 by TravellerFromAFar Frustrating
It was more frustrating to experience service from staff that were NOT accommodating or providing basic customer service. Though a hectic weekend (Full capacity) for the hotel; it should not excuse that customer service is paramount EACH and every time. Reviews are why this site was selected.
May 26, 2012
Rated 5 out of 5 by ambertfam Great experience
This was our first time staying at this hotel. We got there earlier than expected and the front desk person didn't make us wait for our room. Room was very clean and neat and beds were comfortable. Best of all, it was a walking distance to places we wanted to go. JUST LOVED OUR EXPERIENCE!!
August 26, 2013
Rated 5 out of 5 by Mrjid1301 Awesome stay despite the noise
I had a awesome stay here despite the exceptionally loud guests in other rooms that were totally disrespectful and inconsiderate to others as they were drunk and running and yelling at one another from room to room. I lacked sleep because of it yet that is not the hotel or it's staffs fault.
January 14, 2013
Rated 5 out of 5 by HungryandBusey Much Improved Restaurant Experience
I stay at Sheraton often. Lately at several locations the in-house restaurant food was very lacking. This hotel included. This stay, the menu was new and the food was excellent. Not only was their better variety, but the care in preparation, presentation, and freshness was all a home run.
March 22, 2013
Rated 4 out of 5 by Coloradogirl Very friendly staff
The breakfast in the resturant was excellent and the customer service exceptional. The entire hotel was very clean. I was a bit disappointed though that there was no soap in my room and also the cleaning staff were still cleaning at 7 pm in rooms near mine and the staff was rather loud.
May 29, 2013
Rated 3 out of 5 by EagleRock Ok but certainly not great.
It felt like "just a hotel" from the check in process to the check out process. I was only staying for a night on business but when I checked in the mention of Platinum level was "thanks for being SPG". I'm not sure if they didn't have any rewards or upgrades to offer at the time as they appeared to have a large conference going on that week. Your experience might be better.
I did let them know about their television not working properly - had to turn it on/off 12 times to get a digital signal instead of a fuzzy picture. Also the water temperature and water pressure on the 10th floor was troublesome during my stay. I mentioned it on checkout but no one took any notes and no one offered any explanation so it may have been an isolated issue or something they are aware of and unable to fix?
The restaurant and it's staff were the highlight of the stay at this hotel. Good food, nice folks.
A nice location and an adequate hotel that with a few small changes could be awesome. I would consider staying there again.
November 11, 2013