Rated 3 out of 5 by Cougar This hotel could be a great one
For a price of $$$$ a night, You would never expect to find LARGE FLYING ROACHES IN THE TUB every day. The room was made around 4 PM every day. I was honestly desappointed.
August 1, 2012
Rated 4 out of 5 by Rhyno58 excellent place to visit and experience downtown Norfolk
Rooms are comfortable and staff service is excellent. Location on Norfolk's Waterside provides a great many exterior amenities to experience in the Norfolk downtown area.
December 5, 2012
Rated 3 out of 5 by h246 hotel doesn't recognize gold members
Check in took a long time although no one else was in line. I'm a gold member and I wasn't offered any perks like a free drink or extra points.
June 15, 2013
Rated 5 out of 5 by Chrisler85 Great Hotel
Great hotel ! Great Staff ! Great Location!
August 14, 2013
Rated 4 out of 5 by NSUMOM everything was perfect, but the staff in the bar
I truly enjoyed my stay, however completely disappointed with the two ladies serving in the bar. wo nights in a row, It took over 20 minutes to get service or a smile.
November 7, 2012
Rated 3 out of 5 by dmoe79 Somewhat Disappointed
I was unable to access the internet in the business center, and there was a noise like a toilet constantly running behind my wall.
June 27, 2013
Rated 5 out of 5 by Fran234 Best place to stay
Glad the AAP chose your hotel. It was a great experience. Staff were always helpful, will definitely return
July 15, 2013
Rated 5 out of 5 by Steve03 Bathroom
The hotel was a great in all matters with the exception of my bathroom, where the lights cut off at inappropriate times and the toilet seat was too small.
May 4, 2013
Rated 4 out of 5 by Dkelce Good hotel for business in Norfolk
Great Hotel, had trouble with the wifi in my room after I paid for it. Good location with a lot of restaurant choices. Not that far from downtown and the airport.
February 21, 2013
Rated 5 out of 5 by Traveler909 Great location
Friendly atmosphere. All the amenities work. Very good transportation department .
July 27, 2013
Rated 1 out of 5 by jj1220 Poor Staff at front desk no training
Have stayed at this hotel twice, both times issues with front desk not knowing the job they do and being told incorrect information and charged double!!!
April 20, 2013
Rated 5 out of 5 by Valentino100 Excellent Hotel in Norfolk
This is an excellent and well-maintained property. The location to Waterside and the MacArthur Mall were perfect.
July 6, 2013
Rated 4 out of 5 by buffalohead Facilities
The room needs a microwave and refrigerator!!!!
The front entrance needs a covered vehicle loading and unloading area. When it rains everything gets wet.
October 9, 2012
Rated 2 out of 5 by twelve hotel stay
The room smell like Mold. I address the concern with the front desk and they act like they didn't care.
July 8, 2013
Rated 5 out of 5 by rpw2 Location Location Location
The location and the weather together with helpful staff and a good meeting layout combined to provide us excellent support for our meeting. Thank you,
September 17, 2012
Rated 5 out of 5 by Duke Jan 2013
I stay at this location, all of the associates i encounter are very professional and helpful, the location is located for easy access to my job sites.
January 25, 2013
Rated 1 out of 5 by mk82013 Nightmare
I decided to take my children and a friend to this Hotel for the Fireworks display at the harbor. My nightmare began when I made my reservation over the phone and was assigned a "city view" room when I requested a "harbor view" room. When I called back to advise reservations that there was a mistake, they said, no problem, we will make the necessary changes. Because it is prepay, your account might be debited but it will be refunded. No problem...except that I have spoken with numerous people via phone and in person at the hotel upon check-in that have all indicated that the funds have been credited back to my account and guess what...its been a week and the funds are no where to be seen.
As for the hotel, the room was slightly small however, it did truly have an amazing view. It was on the "hot" side even with the thermostat set on 60, it still never cooled off. There were NO towels at the pool for at least an hour and a half, and the beverages were terrible. We decided to try the restaurant for dinner...big mistake, we waited for 15 minutes to be seated (the restaurant was 1/2 empty) and the food was awful. Needless to say, we will not be returning anytime in the near future!!!
July 5, 2013
Rated 4 out of 5 by plunk miss
Very enjoyable stay. One down side guest next door playing or listening to instrumental music after my meeting Thursday and Friday.
May 26, 2013
Rated 2 out of 5 by JJJE Didn't like my room next to the elevator
I kept hearing the "Wooosh" of the elevator all night long. I did not sleep well.
July 17, 2013
Rated 5 out of 5 by RHNS Excellent servIce, great staff
Even through rooms are beginning to look a little worn around the edges, the service and staff are excellent. I would definitely stay here again!
September 17, 2012
Rated 4 out of 5 by Cherchel Short but good stay
The staff here did everything they could, plus more, to make sure we had everything we needed! Thank you for going above and beyond!!
May 7, 2013
Rated 5 out of 5 by CBreeze Sheraton Waterside
Perfect location to be able to walk to places to visit and eat..Lovely. We had our dog with us so were delighted to know it was pet friendly..
September 5, 2012
Rated 4 out of 5 by Terry513 This hotel is very nice!
this Sheraton in Norfolk met the needs of our convention stay nicely; i only wish our women's meetings could be held in the same location!
January 17, 2013
Rated 4 out of 5 by JanieCO Great views and great staff
Everything was great except the Wifi. It was too slow. It took me over 30 minutes to print one boarding pass.
June 12, 2013
Rated 4 out of 5 by Mags60 easy one night stay
This is a decent hotel for a single night stay.
July 28, 2013
Rated 4 out of 5 by Fairmont888 This is a fine hotel
The hotel has met my expectations and they did a fine job.
The catered food was a strong plus!
June 10, 2013
Rated 3 out of 5 by Tjake Tired hotel
The entire building looks to be suffering from the hard times. The service was inconsistent and food was not very good.
December 9, 2012
Rated 4 out of 5 by Crystal Enjoyed my stay
The stay met my expectations. I love the waterfront location. The rooms are spacious, clean, and the staff friendly.
March 2, 2013
Rated 5 out of 5 by jude60 Great Service With a View
This beautiful hotel is located right on the waterfront. The staff were wonderful and made my stay worth recommending.
December 13, 2012
Rated 5 out of 5 by SilverB Location
Perfect place to stay to see a Tides game. Staff was helpful and friendly. Room was pleasant and clean. Will return.
August 7, 2012