Rated 3 out of 5 by USSMN Club Level stay
I was charged for internet & had to get it removed as a Platinum guest before checkout. I used 3 suite nights & didn't get harborside view on the 10th floor. There was a foul smell next to the pool in the shade (perhaps standing water). Overall, the stay was fine. Pool was nice, club lounge was pleasant, shuttle was very accommodating.
September 10, 2013
Rated 4 out of 5 by caroljo Enjoyable Stay!
The hotel was clean, the food was good and the hotel staff, cleaning staff and the valet parking is the thing to do.
The bed was comfortable, bed linen was WHITE and CLEAN. The room itself was clean including the floors-which I don't usually walk in my footies but this one I could.
It's in a good area close to restaurants and shopping.
May 25, 2013
Rated 4 out of 5 by jfg93 Great rooms and excellent service
As I said before the hotel is excellent but the restaurant needs further improvement. The lighting is bad early evening and at night, the food average for an hotel restaurant. It has improved: waiters are now properly dressed, the service is better, but the food again very average. It looks like there is a lack of trained management.
September 12, 2012
Rated 5 out of 5 by spiffey Paul
Parking is aproblem. You make us park far away then we get charged for it.
July 17, 2014
Rated 1 out of 5 by Ugh1234 Very disappointed
Not recognized as a SPG Gold Elite member at check-in, nor at anytime throughout stay. Did not let us know where things were, we had to scope out the place to find the elevators to the rooms, where our meeting was, etc. I was very disappointed and embarrassed because I talked up the SPG program and they were truly not impressed.
October 26, 2012
Rated 4 out of 5 by mrwrite Right Place - Right Price
Centrally located near restaurants, historical military displays - including the U.S.S. Wisconsin docked three blocks away, the Sheraton Waterside is a bargain gem. Friendly, helpful staff greet you at every turn. Their 'breakfast included' rate is a bargain and unique for its quality. It's my new home away from home in Norfolk.
October 14, 2012
Rated 3 out of 5 by JGuardia Good Location
The hotel is located in a nice location but because of the harbor and ships, can get very noisy when ships are being serviced. Lots of options for dinner and shopping nearby. The valet parking cost could be a little lower, but the self-parking nearby is a good option. No complimentary breakfast available or free WiFi in room.
May 13, 2013
Rated 5 out of 5 by Luv1ladie Exceeded my expectations
This was a wonderful one night stay at the Sheraton Waterside in Norfolk. The room was excellent and hotel staff was superb. I enjoyed the habor view especially at night when the city was aluminated. I truly needed a night of R&R with my Pooh due to the stresses of being a caregiver to my father who has late stage Alzheimer.
October 28, 2013
Rated 4 out of 5 by Danny Nice Hotel
Nice hotel with nice views. Club level breakfast was decent and the staff was courteous. There was a party on the final night of my stay and they were extremely loud I had to call the front desk eventually the issue was rectified however it was almost 3am before the noise level dropped. Other than that my stay was enjoyable.
February 25, 2013
Rated 3 out of 5 by LadyD90 Met needs-Great Location for Spirit Crusie
I originally booked a room with one bed...when we got into the room it was two queens!There was a scratching noise in the vents.Other then that it was a nice stay for the price.
June 30, 2014
Rated 5 out of 5 by Debmar Awesome hotel! Will stay here again.
I used my points to stay for one night with my family. The staff upgraded us to a larger suite and we were amazed at how fabulous the room was! The hotel staff is very nice and helpful. The Sheraton Waterside is also in an excellent location; walking distance to Nauticus and the USS Wisconsin. Great place to run as well!
July 15, 2012
Rated 1 out of 5 by Jmayhew82 Disappointing experience
When checking in to the hotel the woman at the front desk was very nice but she was the only one. The club lounge was very disappointing the refrigerator was never stocked and the glasses we had to use were paper Starbucks cups. If you wanted ice you were directed to go out in the hall to get ice from the ice machine. I think this is something that should be provided. Also the complimentary adult beverages is non existing when you have to pay for them and even then the staff seems annoyed when you order one because they have to get out of their chair to go get it for you. Also the continental breakfast was just fruit. I a, a Starwood gold member and found this very very disappointing and unfortunately the next time I'm in Norfolk I will stay at another hotel. When checking out on Sunday morning we asked for another laundry bag and the maid had attitude with my partner when he asked. Overall not a good experience this hotel staff needs a review in etiquette quickly.
September 23, 2013
Rated 3 out of 5 by Elling01 This is not a 4 STAR Hotel
This is a hotel in need of improvements in the guest room department. My headboard had tears in the material. Furniture is old and worn, was not what I expected from Sheraton. I guess it is a 4 star for the lobby and because it is on the water. I've stayed at a 2 1/2 star hotel with better looking rooms than this.
February 23, 2014
Rated 5 out of 5 by MaroonGoldLamp The Staff is incredible
I've never stayed in a motel where all of the staff members were present and asking if everything is good and if there is anything they can do for you. One of the printers in the business center was jammed. Chris the technician was there in 3 minutes and had my passport printed within 5. I loved the stay at this hotel.
August 21, 2012
Rated 2 out of 5 by gene1970 Good Location - Housekeeping Needs Help
The hotel was in a good location, we had 9 rooms reserved. Valet was great. However, almost all the rooms were very dirty with hair on towels, stained sheets and overall extremely dirty rooms. Our entire group commented on this.
Hope you can work on housekeeping.
May 26, 2014
Rated 5 out of 5 by rtronce Wonderful Place to Stay
This hotel has great facilities and lovely location along the river in Norfolk. It is easy to walk to a number of location and the new Tide Train runs nearby as well. However, what impressed me the most was the courtesy and hospitality of every staff member. they went out of their way to make my stay there very nice.
June 24, 2012
Rated 4 out of 5 by Pearls2 Over-all we had a great stay but...
Out TV did not work. We called the front desk numerous times & it took until our 2nd night at 11:30pm for them to fix it. They compensated us with 2,000 spg points but I would have rather had the TV working. Other than that the hotel was really nice. The club-level lounge was AWESOME!! Clean pool - with no one there.
July 7, 2013
Rated 1 out of 5 by Stacie11 Will not stay at this hotel again
Lipstick smudge on my glass, 3 requests for a guest service booklet, rude valet, misinformation on parking off-site, trash in room not emptied after the first night, oysters not cleaned. My overall stay was one of the worst hotel experiences I have ever had, needless to say I will not recommend this hotel to anyone.
July 15, 2013
Rated 1 out of 5 by Wow406 Will not recommend
We reserved two nights and checked out after the first night. We made several attempts to contact management during and after our stay and as of yet we have not heard from anyone. Highly disappointed and would not recommend this hotel to any of our friends and family. Customer service and cleanliness out the window.
January 11, 2013
Rated 5 out of 5 by ConferenceAttendee I was well pleased!
My stay @ the Norfolk Waterside Hotel was very comfortable. I was in a King room w/ harbor view. It was restful to look out on the water and the large ships. I took two meals in the hotel and was very pleased with the restaurant and the serving staff. I would happily stay there again if I return to the Norfolk area.
March 12, 2013
Rated 2 out of 5 by Taywings55 Frustrated SPG Member
I'm an SPG member as well as an American Express SPG card carrier. I also am a pilot for an airline which has a contract with this particular hotel for our overnights. At this point I'm very frustrated about the blatant lack of communication from the hotel staff after my stay regarding a piece of luggage left behind. I've tried for 5 days since my stay to contact ANYONE who could help regain my belongings to no avail. Every time I call I'm forwarded to a "lost and found" department which never answers the phone nor returns my call after leaving voice messages. I then was told by a desk agent that she would personally look into and call back within the hour. I called the next day to follow up after not receiving any call back only to be forwarded yet again to a seemingly non-existent lost and found personnel department. I called back immediately and asked to speak with a manager and was told she was "on the floor" and would call me back in a few minutes. The desk agent was the one from the previous day who "took down my info" as she stated she "had my info already and would pass it along". It's been 5 hours and absolutely no follow up from anyone. I'm fed up with this property and will be following up with our hotel committee for the airline as well as the BBB next. It's disheartening to know that such a simple phone call and some minor coordination to return my items could be so challenging. Especially for a loyal spg member.
July 29, 2014
Rated 5 out of 5 by Dave2200 Great Stay!!
From the time we checked in until the time we checked out. The staff were exceptional and very accommodating to our needs. When your traveling to a unfamiliar area, it makes it nice to have someone who knows the area to point out various areas of the city to visit and see. Will definitely come back and stay again!
June 22, 2013
Rated 4 out of 5 by Sunshine68 Sheraton Norfolk Riverside
The room was clean, good size, and had a great view of the harbor. The bed was also comfortable. Was bit disappointed by the size of the pool and that it did not have a shallow end for small children. Besides this, the hotel had very good accomodations and was either close or a short ride to other attractionns.
June 29, 2012
Rated 5 out of 5 by missahman Sheraton Water side
Excellent staff, very friendly, and ultra-helpful. The Staff goes above and beyond to please customer, the best I have had for a long time. I loved the Room View, proximity to everything, staff knowledge of surrounding businesses, clean exercise room, and the cleaning crew pay attention to the smallest detail.
August 24, 2013
Rated 5 out of 5 by GovtTraveler Great Facility with Great Staff
The front desk staff was wonderful and made check in effortless. The restaurant staff was so friendly and knew our names by the second day, very warm appeal. Effortless getting us to the airport in plenty of time with the hotel shuttle service on check out day. Our conference stay at this hotel was fantastic.
September 22, 2013
Rated 2 out of 5 by Steve122 Noisy Hotel
Conference held at the same time as our stay. the guests in the room next door noisely partied outside in the hallway until 3 am despite complaints from several rooms and a couple visits by hotel personnel throughout the early hours. The front desk personnel were not anxious to get involved. Ruined the stay.
November 21, 2012
Rated 5 out of 5 by Cliff77 last minute reservation
We have stayed at the Sheraton Waterside in the past and each time we stay, it is very good. We had planned to stay with friends but at the last minute something came up and we had to scramble to get a place to stay. Sheraton Waterside came through with a nice room, great service, and another superb stay.
September 9, 2013
Rated 5 out of 5 by rock01 EXCELLENT LOCATION
A great experience. Hotel was easy to find and conveniently located. Left my car in the parking garage for four days because I didn't need it to go anywhere because of the location of the hotel. Rooms were clean and well equipped. Staff were friendly and readily available. Far exceeded my expectations.
October 24, 2012
Rated 4 out of 5 by workhotel Business Traveler
I had a nice evening stay at the hotel. A member of the preferred staff desk could have been more directly helpful but she was able to get me the assistance that I needed. My only disappointment was having found a few small items on the floor that let me know the room had not been thoroughly vacuumed.
November 16, 2013
Rated 3 out of 5 by Brenda Missing something
If you just want a "room" this is okay. We went for a getaway and asked for a room with a water view (hotel sits right on the water!). After 3 tries..got a room with a balcony. But..the balcony has a wall! There is no water view from any room it seems. So, my specific request really was not an option.
April 8, 2013