Rated 2 out of 5 by Rankin22 Trash left in room
We stayed here for the Hair of the Dog event. Once we got into our room the first thing we did was open the window curtain to see what view of the city we got. We were thrilled we were facing St. Peters. On the windowsill however there was a half eating Gino's Steak wrapped up in its wrapper. I was kind of stunned. I've never stayed at a hotel where there was someone else's trash left over. It wasn’t a big enough deal to complain at the front desk or to make a big stink ove It was just the fact that it was there and we were paying money to stay here.
January 20, 2014
Rated 4 out of 5 by currency Nice Discovery
I found the hotel as a pleasant discovery. The staff and service was very good, helpful and friendly, reflects the MGMT, which is also very good.
The Fitness Center was well equipped and a nice size, never crowded.
Club Lounge service was excellent, especially the morning person.
Hotel is doing some renovations, upgrades of the property
Near by there are plenty of dining and pub establishments and shopping, short walk from hotel.
The only issue I had with the hotel, was at check in, the front Desk Staff needs to improve/understand Platinum Benefits/Upgrades,
November 30, 2012
Rated 3 out of 5 by 2014BusinessTraveler Close to Downtown Attractions.
The hotel is close to downtown attractions. Breakfast is awesome. The attitude from the staff is awesome: very accommodating and polite; always willing to assist in anyway.
April 21, 2014
Rated 4 out of 5 by OldCarPerson Recommendations
I have been using you hotel with the Antique Auto Club for many years. May I say that I was very disappointed to see the main lobby clock missing this year. It was like an old friend had passed away. I can understand change, but being older I will never like it. In any case, may I suggest a large city mural on the "clock wall" area as a replacement, as I realize you are modernizing anyway. The only other problem that I had was a room employee ignoring my "do not disturb" sign. I carry valuable electronic equipment with me and do not want room service.
February 11, 2013
Rated 1 out of 5 by JoJo this hotel is very accomodating
I enjoyed being there with my granddaughter who is an artist and my son and his wife. hhe doorman and consiere were very helpful. The service was excellent.
April 1, 2013
Rated 2 out of 5 by AnthonyRPV59 Hotel is dirty and worn out
The hotel elevator, hall ways and rooms were dirty. Not vacuumed nor have the carpets been cleaned recently.
This is not up to normal Sheraton standards.
Your consignees were great and made my stay.
April 18, 2014
Rated 5 out of 5 by Gina Excellent Stay
Other than the extended wait to check in because our room was not ready. Our overall experience and stay was EXCELLENT. The 1 king bedroom room was very spacious, sexy and comfortable. The room looks exactly like the picture on the website. Sheraton staff, keep up the good work. Customer service means EVERYTHING!
November 10, 2011
Rated 3 out of 5 by ChemistMO Good but dissappointing
Checkin and lobby staff as well as the staff answering the phone, were friendly and helpful. The room was very comfortable and met my needs.
I used the courtesy coffee maker in the room each evening while I was working. Unfortunately, only some of the "supplies" were replaced the second morning and each subsequent day less and less was replaced until nothing was replaced and there was no longer coffee.
I did not see anything related to the "green" use of towels mentioned in a different review. I tried to set my towels up for reuse but they were replaced.
August 26, 2012
Rated 2 out of 5 by MamaMia This hotel was not what I expected
One of the most important factors that I look at when I stay at a hotel is whether or not the hotel is clean. This hotel is unsatisfactory as far as cleanliness. The hallways are very dirty and had the same trash items laying on the floor for my whole four day stay. My room had a pretzel on the floor when we arrived and it was still there when we checked out four days later. Toilet paper was not replenished when used and I needed to call the desk to get more. One of the days when we returned to our room there was blood on a blanket and I needed to call the desk to get that replaced. Not sure what the housekeeping did that got blood on the blanket. The front desk staff were very friendly and accomodating each time I called to them.
July 22, 2013
Rated 3 out of 5 by SlaughterBeach Convenient ...big hotel
Convenient to sites and public transportation.
Affordable price for the city. Followed another reviewers recommendation. Parking at the hotel is outrageous just go around the corner on Vine St and there are numerous commuter lots. This is a big hotel. Lobby is huge so it feels like a convention center hotel. Elevators are slow. TV stations were quirky. Bed comfortable, room clean, bathroom very clean, would stay there again. Check the cancellation policy to see if it meets your needs. Hotel web site had a cheaper rate after I had booked through Starwood.
September 6, 2012
Rated 1 out of 5 by NBOAVisitor Dirty Facility
This facility is in serious need of renovation and renewal.
February 28, 2013
Rated 5 out of 5 by Bears Hockey trip
The air conditioner was extremely loud; we finally turned it off. The bedspread was very heavy. The club room was not open one morning and did not have drinks in the evenings; we find Pittsburgh's Club Lounge much nicer.
April 15, 2014
Rated 1 out of 5 by James2243 Most Mediocre Philly Starwood Property
No Valet, scary elevators, and terrible maid service.
May 17, 2013
Rated 1 out of 5 by marionlibrarian Very disappointed
I was extremely disappointed in my recent stay at the Philadelphia Sheraton. My room had peeling paint and wallpaper, stains on the carpet, shower head pulling away from the wall, and there was some kind of shredded paper all over the hallway in front of my room that did not get cleaned up the entire time I was there (4 days). Vending machines were only located on one floor of the entire hotel, and would only accept dollar bills (no coins). Since there were no change machines either, I was unable to use my coins or my $20 bill.
January 30, 2014
Rated 4 out of 5 by ITBob Nice stay but this Sheraton is starting to show some wear
Great stay overall. Always enjoy this specific Sheraton. Have stayed here twice over the last 2 1/2 years. The bed was great - super comfortable. My only gripe is some of the furniture (Desk/chair) are starting to show some major wear and tear. The carpet was randomly bunched up in different areas. Typical lack of attention to detail I see in hotels in Philadelphia to be honest... nothing major though. The bathroom was fine... no major concerns. Rooms are overall fairly cramped, but it's a downtown hotel built in the 70's or 80's I assume, so that's par for the course. Staff always great at this Sheraton so have no complaints about them or the breakfast service at the restaurant in the lobby. I would recommend staying here to anyone.
January 10, 2013
Rated 5 out of 5 by Dakota The staff make the hotel
When we arrived our rooms were not ready. The staff took very good care of us while we waited for the rooms to be ready. Everyone we came in contact with was very friendly and easy to talk to. Really enjoyed my stay.
April 14, 2014
Rated 1 out of 5 by NDH1022 This is worst Sheraton I've ever stay at; DO NOT GO HERE
I have SPG Platinum status and travel about two weeks every month, primarily staying in Starwood properties around the country. Also, as I travel for business, my associates often stay in the same hotel. This was, by far, the absolute worst Sheraton in which I've stayed. It was terrible--I had awful experiences from the moment I checked in until I, mercifully, left. Each one of the clients I saw and had the misfortune of coming to the hotel encountered problems. It was almost comical, if it wasn't so awful. Whatever you do, stay anywhere but here.
April 4, 2012
Rated 2 out of 5 by Loudini1960 First Disappoint of a Sheraton Property
Housekeeping issues seem to be the theme of others who have stayed at the hotel. In addition, the room keys have issues, in-room movies have sound problems, lack of towels, housekeeping taking unopened bottles of water, hearing about a guest who found cockroaches didn't surprise me. As a frequent traveler, I find this Sheraton to be one of the most INFERIOR I have ever stayed at. The front desk did bend over backward to make sure I was satisfied. Maybe a training session with Housekeeping would be a good place to start. Fitness center was okay.
August 19, 2012
Rated 5 out of 5 by Michelle1963 Nice Get Away
The hotel was very clean and in good repair. My family and I enjoyed the location and onsite ammenities
April 17, 2014
Rated 1 out of 5 by lmt2014 Awful Experience
When we arrived at 12:30 am, our room had been given away, no rooms available, closest room 15 miles away. Housekeeping non-existent.
Would not stay at this Sheraton again.
April 14, 2014
Rated 5 out of 5 by TLHDWAY Thank you to the staff
I wanted to write this review specifically because of the assistance I received from our waitress Amanda who was working in the Lobby Lounge the evening of October the 10th, 2012. My business partner and I were looking for a great steakhouse to eat at. We asked for her opinion, as both of us have never visited Philadelphia before. She not only gave us recommendations but also made reservations for us and told us that transportation was available right outside at the bell hop stand. She went above and beyond her call of duty. Thanks very much.
October 15, 2012
Rated 5 out of 5 by BeatArmy Excellent rooms
The hotel staff and facility was great, however the food service was lacking. The restaurant was closed. It was Saturday night of the Army Navy football game and all rooms were occupied, yet the only dining option waves food from the lobby bar. The restaurant tenant having vacated could not be helped but opening the Terrace Grill for the evening would seem to have been practical and helpful. We have stayed in the hotel for 9 Army Navy games and enjoyed it, we will make reservations for 2015 when the game returns to Philly. Beat Army!
December 17, 2013
Rated 4 out of 5 by dw00600 Phenomenal Staff and good exercise room
This is a good hotel and I was pleased to discover a REAL exercise room with machines and weights, not simply a few pieces of cardio equipment.
But it is the staff that makes the difference! When I checked in, they took the time (never felt rushed) to answer every question, point out every benefit, and went a few extra steps in setting up WiFi and such.
Anytime I needed something from housekeeping, it was there quickly.
When I needed to depart, the concierge printed out my boarding pass!
Solid hotel with great staff!
January 20, 2014
Rated 2 out of 5 by BobbyG This hotel was a great disappointment to us
We had stayed in this hotel in years past. However, this time was very disappointing. The hotel was dirty. We had to change our rooms twice since the ceilings in the bathrooms were seriously damaged from water leakage. Once we changed rooms, we were charged a higher rate and had to bring the overcharge to the staff's attention before it was corrected. The hallways were not vacuumed during our entire stay and were filthy. We were very disappointed and are now looking for an alternate place to stay during our visit to Philadelphia next month.
September 3, 2012
Rated 3 out of 5 by RunMary Philly Marathon
I booked 4 rooms 8 months before race. When we arrived the lobby was packed with people and luggage. The check in line was long and we heard numerous people complaining. When we tried to check-in we were told our rooms were not ready and they could not tell us when they would be ready. They had suggested they could move some of us to a different Sheraton by bus. We had a friend that was able to get a room, so we all left our things in her room and went out. We received a call about 5:45pm that are rooms were now ready.
My four rooms were on different floors of the hotel, 4th, 7th, 14th and 20th. The hotel had a "young" convention booked. The hotel was extremely noisy. I needed to go into the hallway twice after 11pm to ask for quiet. Not a pleasant stay
November 24, 2013
Rated 1 out of 5 by Charlene28 I would not recommend this hotel
We arrived at the hotel at 4 and the room was not ready. We were on the Concerige level and there was nothing available in the early or late evening
As a Gold member I was extremely surprised and disappointed. I and have stayed at another downtown hotel the previous 4 years for the Flower Show. I will be returning to their next year
April 1, 2014
Rated 2 out of 5 by mryanaz Wait for the refurbish to complete
I heard late night construction and trucks dropping off supplies at night. Not a restful night. The lack of food service past 11:00pm is a crime against business travelers. I arrived @ 11:30pm after an airline delay and found myself having to scrounge through local pizza shops and Chinese food shops that woudl deliver late. No room service. During the day, food service was limited to the lounge and its very limited menu. The fitness center was great but the rest of the hotel was very low budget -- not a fair exchange for the room rate.
September 24, 2012
Rated 3 out of 5 by CanuckTraveler I'd stay here again
I just spent 3 night at the Sheraton Philly and overall enjoyed my stay. Location was good for driving as most of my meetings were outside the downtown area. Highway is right there. As a Platinum I was upgraded to a suite with was very nice and comfortable.
I found the Club Lounge to lack good options and the gym wasnt great. The $38 for parking is very expensive but there are special spots for Platinum members (not that there is anything stopping non-platinums from parking there)
Staff was good and took care of anything I asked for.
March 15, 2012
Rated 3 out of 5 by NotImpressed1Downtown Mediocre
1. Don't bother to check in early.
2. The club room has poor quality food.
3. The front desk can't do anything for the customer, and beware of the room you get if you ask.
4. The hallways are dark and dingy.
5. service is slow.
April 8, 2014
Rated 5 out of 5 by PW982 Great Staff
We had a wonderful stay at the Sheraton this weekend. Beds are extremely comfy. The service was awesome. From the bellmen who hailed our cabs, to Nicole and Peter whose outstanding service in the lounge was appreciated, to Mary who took care of our concierge needs! These wonderful people helped to make our stay spectacular.
March 31, 2014