Rated 2 out of 5 by nv214 Lazy staff, dirty rooms
While the beds are comfortable and the hotel is conveniently located, there are several reason for why this hotel is significantly below average:
- Rooms are frequently not clean, with stuff on the carpet indicating that it probably hadn't been vacuumed, a sticky veneer on the table indicating that it may not have been cleaned, and stains on the bed.
- The air conditioning is really noisy.
- Although the staff is friendly, they frequently do not do what they say they will do. When you call them and ask them to email you your receipt, they oftentimes forget. They enjoy saying that they "personally" will do something, but after frequent stays at this hotel, I have learned not to trust them. It is very frustrating that you have to treat the staff like they're children.
- People rarely pick up the phone when you call valet, room service, and even sometimes the front desk.
- "Same-day" laundry/dry cleaning sometimes comes in late.
- Room service is frequently late, compared to the time they quote. It was actually faster for me to order Domino's one day than it was to order in-hotel room service.
August 16, 2013
Rated 5 out of 5 by SportyGal522 Hotel More Than Met My Expectations!
This one night stay for business exceeded all of my expectations: clean, comfortable, modern, nicely appointed room. Helpful and courteous stay from valet/bellhops, concierge, to front desk personnel. A great location for business, meetings, and enjoying downtown Ft Worth and beyond.
September 10, 2012
Rated 3 out of 5 by MN38 NBS Show
room had ants, comforter was badly stained.
September 14, 2013
Rated 4 out of 5 by oracleman Staff good, hotel OK, room below avg
My TV did not work. I did not have a frig. I had 2 beds instead of a queen or king.
Then the shower head made a mess. I asked for it to be fixed. Next day, same thing - but it was my check-out-day.
All staff was nice and the food areas were too.
It was disappointing overall
August 26, 2012
Rated 3 out of 5 by notagain Expected more
While this hotel was clean and comfortable it lacked many amenities that I would expect in a hotel. You had to pay an additional amount for parking. There was no breakfast of any sort. I would expect more from a hotel at this cost. I've never had to pay to park at a hotel.
March 25, 2013
Rated 5 out of 5 by Kathyr Cowtown Marathon
This was a great location for the marathon. They gave us a late checkout which allowed many runners to come back, shower and change. We wanted a particlar view and they made sure that we were accomadated. We would have liked a smaller breakfast but the buffet was very good.
February 25, 2013
Rated 3 out of 5 by MikeD Strike 2
Second stay in a row - maid sevice was a no show. When I notified the front desk that my room hadn't been cleaned or restocked I expected a visit from housekeeping. Never happened. Also, the restaurant formally known as Shula's is now adrift without a concept or a good menu.
May 23, 2012
Rated 3 out of 5 by IH12 Room Service concerns
The hotel lounge and pool were wonderful. The room service had some issues. The first order had an extra delivery charge. The second order had an extra burger. The third order had several items burnt and dressings for the salads (orderd on the side) were missing altogether.
September 5, 2012
Rated 2 out of 5 by traveler where's the staff
Took 20 min to check in...new hire couldn't find the front desk clerk or the manager...3 others were lined up behind me...waiting. waiting. waiting. No apology. Nothing. Similar experience to get my car out of the valet the next morning. Crazy to pay 22 for valet!!
April 21, 2013
Rated 2 out of 5 by Newcher1 The worst bath tub I have ever seen!
It's one thing to stay in a downtown hotel that hasn't been renovated, but it's another when the bath room was updated with the exception of the tub itself! There was an actual HOLE in my tub. Very unpleasant and stained. I will not be staying at that Sheraton again.
May 23, 2012
Rated 4 out of 5 by Hurtbad double charges for parking
Stayed one night.Payed cash for parking but also charged on card for parking.Said they would cancel the parking charrge on card.They of course did not.I don't think a hotel should charge for parking anyway.That's a cheap gouge scam!
July 6, 2013
Rated 4 out of 5 by Beaner Location
Great location to TCU , moving in our student and downtown. Love shuttle ! Walls are thin with noisy neighbors, but the main doors don't slam and the air flow can be turned up to drown out noise. Very nice staff. We will be back for a third time this coming Sept.
August 14, 2012
Rated 3 out of 5 by Quigsis Nice Room
The room was very nice and comfortable...very spacious. We were at a dog show and the staff was very accommodating for us with our dogs...Valet service was nice...there's a lot to unload as we had crates for the dogs etc. But once we got checked in they called for someone to help us to our room with the luggage rack...and we ended up rolling it ourselves as no one showed up quickly. We also had to remind them that we needed a refrigerator at check in...I had arranged for that ahead of time. We did look forward to soaking in the hot tub after a long day at a dog trial...but the water was NOT hot at all so that was disappointing. And there were a very rowdy group on our floor...I'm thinking that the party group and the dog group were put together thinking of the noise level but we were disturbed many times during the night by this group...including them singing happy birthday in the hall at 2 am. We were too tired to call down to the desk...but just because we had dogs didn't mean we were a loud group...we needed to sleep as we were exhausted and our dogs needed to rest so they could perform the next day. The dogs alerted all night which shouldn't have happened. But over all I would stay again...but I would request that we not be put on a floor with an overly noisy party type group of people.
September 16, 2013
Rated 5 out of 5 by Timothy Nice room
I have a problem with the bathroom. A shower with out a curb, only a hand held shower and a wall hung lavatory. I thought the bathroom was not well thought out. Plenty of room for making it a nice comfortable bathroom. Everything else was excellent.
February 11, 2013
Rated 3 out of 5 by mabper lack of communication
I was told I could pay in cash so I withdrew the money from my account but when I got there they wouldn't accept it with out charging a potion to my card anyway. Who doesn't accept cash it put me in a bind. They need to at least communicate proper information
January 27, 2013
Rated 4 out of 5 by harley4 check in
I resered a king bed and when we checked in all of the rooms with king beds were already occupied and we had to get a room with 2 beds. I was traveling for business however my husband was staying with me and we were going to make a mini vacation out of it.
February 12, 2013
Rated 2 out of 5 by Katie Needs Improvement
I've stayed at a lot of Sheraton's - this is not your typical Sheraton. There was writing on the wall in my room, I counted (3) holes in the wall and you can hear everything happening in the hallway and rooms around you. Not the quality you would expect.
January 31, 2013
Rated 2 out of 5 by Sharac Lobby was beautiful
The rooms did not reflect the lobby. The hallways and room had a foul odor. There was a huge roach in our room. The pool was broken/closed and we were very disappointed as this was important to us. We ended up only staying one night and switched hotels.
July 30, 2012
Rated 1 out of 5 by timmyros20 Needs improvement
Every time I order room service I get charged a $1.00 for making the call.
There is such a large gap between the floor and bottom of the door and the connecting room next to my room as so loud I was woken up several times.
Also there is a strong smell.
January 19, 2013
Rated 4 out of 5 by Flash73 Well Established Hotel
Very comfortable full-service hotel. Well established. Clean, quiet rooms; show a few signs of needing updating/remodeling but this did not detract from my stay. Most efficient check-in/check-out I've ever had in a hotel.
June 23, 2013
Rated 1 out of 5 by LB333 frequent traveler
Room had a musty smell. I don't think the've changed the air filter on the A/C unit since the place was built. Can't open the windows so you can't get fresh air. Bathroom is tiny. I will never stay there again.
June 29, 2013
Rated 3 out of 5 by 1976HI Where's the fruit basket
Your amenities list a fruit basket...non in the room.
Starbucks coffee and cups were available on only 2 of the 3 nights I stayed.
The bathtub did not have a stopper.
The sink stopper knob was missing.
July 7, 2013
Rated 5 out of 5 by Jmart12 This hotel was amazing
The room was perfectly clean when we arrived. The staff was sure to keep quiet when the do not disturb sign was up. When any questions were asked, everyone was quick to help and were smiling and happy the whole time! What an amazing hotel!
August 1, 2012
Rated 4 out of 5 by Ivan65 Nice hotel with great staff
Hotel was clean and is in a good location. The staff was excellent and responsive. Air conditioning leaked a little and the carpet was damp around the unit but other than that it was a great place to stay.
June 30, 2013
Rated 4 out of 5 by TODADDIO Great Texas Experience
I attended a statewide meeting at this hotel in August 2013. The meeting facilities were excellent. I noticed the meetings rooms could be adjusted to accomodate small to large groups. Other groups were at the hotel at the same time. About half the people attending this meeting brought family members to enjoy the attactions in Fort Worth and nearby. Though this hotel is downtown it is not centrally located to the downtown bars and restaurants-unless you are ready to walk several blocks. Everything is however a short cab ride or drive away. the hotel also has a shuttle available and will accomodate trabsportation requests. The Fort Wort Convention Center is about one short block from this hotel. Billy Bob's and the Stockyard entertainment area are four to five miles away. The TCU campus is about the same distance. My room was standard hotel-nothing outstanding about it at all. It was however very clean and well maintained. The bed and bedding were very nice and comfortable. The entire staff at the hotel was super. The manager introduced himself and not only recognized me days later but remembered my name. Overall the staff at this hotel is way above par-an excellent group!
August 19, 2013
Rated 4 out of 5 by Sheila48 good
The staff at this facility was very, very helpful and nice.
My only gripe is the carpet cleanliness. You might want to consider cleaning the carpets monthly. It was gross. I didn't want to take my shoes off.
June 24, 2013
Rated 3 out of 5 by Wrahnckoe Room not comfortable
The bed was much too firm. Also, the thermostat was about six feet away from the air handler, so the air handler would run for very short periods of time; this caused it to run very often.
July 8, 2013
Rated 5 out of 5 by Jon59 Large, clean rooms!
The Sheraton Fort Worth hotel surpassed our expectations. The rooms are large, very clean, and there is a safe in the closet! It is across the street from the Water Gardens and close to anyplace you want to go in Sundance Square.
October 31, 2012
Rated 2 out of 5 by kreagle Disappointing
While the staff at this hotel try, the facility is in need of improvement. hotel is tired and worn. There were marks on the wall. Further, bathroom was not provisioned appropriately. Front desk understaffed.
June 7, 2013
Rated 4 out of 5 by Happyguest31 Pleasant Stay
My experience was great and the hotel is very sophisticate in proper for business travel, I was very please with my stay with Sheraton Hotel
August 2, 2013