Rated 4 out of 5 by 2SweetinTexas Dependable but not special
Thank you for a good week at the Baltimore Inner Harbor property. I was in town for a church convention. In my experience, hotels tend to treat groups as just that...another group. There is nothing special done to acknowledge SPG. It gets a little interesting for me as a regular business traveler when I compare my experience as a convention guest. They are night and day.
Room was ok...I was able to have a microwave and fridge brought up...but you do have to ASK. Wished I had known to ask for a harbor view...that would have been nice.
Staff for the most part was responsive and kind. The beds are FABULOUS!!! Hotel could use a mild face lift in rooms...but investment HAS been made in mattresses and linens! BIG WIN!!
Hotel is VERY convenient - a NICE walk - to great food...lots to choose from in the Harbor area.
My family did have a WONDERFUL experience in the club lounge the first few days with Wanda. She was EXCELLENT in terms of making the difference and going the extra mile. I also appreciate Kevin who was kind each day as I parked my car and got assistance with any bags or other items.
July 7, 2013
Rated 5 out of 5 by Ron217 Sheraton Baltimore was above average
Tina, at the front desk, was very friendly and accommodating and professional. The bell hops were helpful and directed us to a wonderful place for dinner.
November 11, 2013
Rated 4 out of 5 by Hendaye Hotel met my expectations
Aside from the expected clean room, great bed and bathroom what made my stay special was the staff. The desk crew, the servers at breakfast and the cleaning crew were all helpful and cheerful.
September 26, 2012
Rated 5 out of 5 by MHD10 Great experience
What a great accommodation we received! We brought a very young child with us and felt just like home. I would definitely recommend the Sheraton Inner Harbor to everyone.
October 8, 2013
Rated 5 out of 5 by Candy1 Great Location near Harbor
I had a great time staying here. The only thing I didn't like was the front desk staff needs to be more clear on info. about the hotel plus more friendly attitude and the beds were hard.
August 11, 2012
Rated 5 out of 5 by Nonnix4 Like Home
Clean rooms, comfortable and inviting surroundngs, exquisite bedding, Sheraton Sweet Sleeper bed is outstanding. Staff members are always there to assist and help with excellent service.
November 21, 2012
Rated 5 out of 5 by yankees13 PERFACT LOCATION FOR ALL ATTRACTIONS
MY FAMILY COULD NOT HAVE ENJOYED OUR STAY MORE.
MICHAEL AND HIS STAFF WERE EXCELLENT, I WAS UPGRADED TO A WONDERFUL SUITE WITH OUT EVEN REQUESTING
THEY ARE A TRUE CREDIT TO STARWOOD. ,
April 17, 2012
Rated 5 out of 5 by MeshaB Comfort and Cozy Great Location
This hotel meet all my expectations and the location was just one block from the harbor. The restaurant and pool was the icing on the cake. The room was clean and beds were very comfy.
August 28, 2012
Rated 4 out of 5 by Karen711 Nice Hotel; Good location
Hotel was more on the upscale side. Room was very comfortable. Walls between rooms offered little noise protection thus both nights sleep were interrupted by guests in next room.
May 24, 2013
Rated 5 out of 5 by mhenderson2013 Wonderful hotel
I thoroughly enjoyed my stay at the Sheraton Inner Harbor in Baltimore, as the accommodations and service met and exceeded all my expectations. I highly recommend this hotel.
August 12, 2013
Rated 4 out of 5 by KAYKAYKAY Clean hotel
I was very happy with the service and cleanliness of the hotel. I only wish that they offfered a free continental breakfast and free parking.
November 6, 2013
Rated 4 out of 5 by goyankees in walking distance to everything
Cant beat the location. Only a few blocks to Camden Yards and Inner Harbor so didn't spend much time in hotel. Had corner room on Club level. A little small but still very nice.
September 12, 2012
Rated 4 out of 5 by liblady123 Overall stay Average
The hotel is in a good location to Inner Harbor. Rooms were a little small. Pool was a little cloudy. Breakfast in restaurant quite expensive, especially for childrens meal.
January 5, 2013
Rated 5 out of 5 by theprofessionalone71 Customer service was GREAT!!
From the time I checked in, to room service, to the restuarant, to housekeeping and the lobby area I experienced the greatest customer service ever.
October 21, 2013
Rated 5 out of 5 by chloe6 This hotel was an excellent choice.
The view from our room of the inner harbor was terrific. The staff was friendly and very accommodating, especially providing directions to various places of interest.
August 20, 2013
Rated 5 out of 5 by everydaysagift All Around Exceptional Stay!
Check in staff was most helpful.
Having Morton's as a dining option right in the hotel is a huge plus and ease of walking to convention center makes this a perfect choice.
August 27, 2012
Rated 5 out of 5 by Sharilee10 Everything was lovely.
Everything about this hotel was nice. The staff was very attentive and helpful, the room was nice, and I enjoyed my stay.
November 16, 2013
Rated 5 out of 5 Wonderful, friendly service
comfortable stay, the staff were all very friendly and nice. It was a work trip so no star points were given which was disappointing. But it was a very nice hotel.
November 19, 2012
Rated 5 out of 5 by df10 very nice staff and clean
Hotel was in a very good location for both Camden yards & inner harbor. Very clean. All the staff members we came in contact with were very friendly and nice.
July 14, 2013
Rated 4 out of 5 by Ronnie Hotel room was nice
I left a review that the shower head shot water all over the bathroom and ceiling. I told the desk that it needed to be fixed before the next person checked in
May 23, 2013
Rated 4 out of 5 by Schtzie Another fine stay
We have stayed here for our last several trips to Baltimore. Hotel is comfortable, friendly and close to everything. There is no need to go anywhere else.
July 30, 2013
Rated 4 out of 5 by bknice Hotel is close to Convention Center
Convenient location to convention center and walking distance to several places to eat and a Starbucks. Also close to the MTA for transportation to airport.
May 23, 2013
Rated 5 out of 5 by elisa321 From Valet to Doorman to Receptionist to Room
From Valet to Doorman to Receptionist to Room, excellent service with a smile, room very clean. Recommend this hotel and will return next years.
September 12, 2013
Rated 4 out of 5 by Rosie47 Great location!
We liked the hotel very much. It was a great location and we could get around easily. It was comfortable and the staff at the front desk was very helpful.
May 25, 2013
Rated 5 out of 5 by DonnaD This hotel is in a perfect location
My husband and I are looking forward to our next stay at your hotel. Its cordial staff, lovely accommodations, and perfect location are calling us back!
June 16, 2013
Rated 5 out of 5 by bd09212013 great service
we needed to check in early and they accomodated with no problems. our room was not ready, so they upgraded us for free to a club room that was ready.
December 25, 2012
Rated 4 out of 5 by Manju Conference Visit
Recently stay at the Inner Harbor Baltimore location. The hotel was very clean and staff was great. Would stay book again if I have visit Baltimore.
October 12, 2012
Rated 4 out of 5 by lkellio Great location!!!
I had to visit my mother at University of Maryland, and is a short walk to the hospital. Plus, close to Inner Harbor, for restaurants and shops.
August 31, 2012
Rated 4 out of 5 by LJHC Clement Stay - 10/20/2013
Had a great experience from the valet to houskeeping. You valet staff really set the tone for excellent service.
October 22, 2013
Rated 5 out of 5 by Joe222 Club Lounge
Wanda is a sweetheart and is very professional and will do anything to make sure you hae a great stay. She is a pleasure to see everyday.
June 9, 2013