Rated 2 out of 5 by Traveler Assorted issues
The problems began upon check in. A PO was sent but they needed my credit card to secure the room. This was not resolved until I checked out. I was checked out and locked out of my room Tried a second key, did not work. Gave me access to my room by allowing me to have the adjoining room. Suggested that I move my things. I told them that I would not. TV did not work.
Manager did provide 20 dollars towards dinner at my request.
March 4, 2013
Rated 4 out of 5 by rc123 Good location, excellent staff
Other than no hot water in room (staff fixed it promptly) everything was excellent.
March 4, 2013
Rated 5 out of 5 by JoeO this Hotel has a great staff
I have stayed at this hotel approximately 30 times since October for business. All of the staff has been professional. I've never had a bad experience with any of them. And most of them went well above and beyond what I would expect help, to be kind or make my stay more enjoyable. It's definitely the people that work there it make this hotel worth it.
March 2, 2013
Rated 4 out of 5 by ray24 ONERNIGHT STAY
We have stayed at his hotel 4 -5 times now. It's proximity to Hershey lacrosse tournaments and skiing bring us back. As usual this was a very pleasant stay. All of the staff is friendly and helpful. Always enjoy the facility. Any SPG percs available are promptly offered. We will be back.
February 25, 2013
Rated 5 out of 5 by HorseLady One night get away.
This hotel is a gem. It is decorated beautifully, the rooms are generous in size and very comfy, and every area of the hotel is nice and clean. Most important, the room service was FANTASTIC!! We really enjoyed our little one night get away. Thank you!!
February 24, 2013
Rated 5 out of 5 by BlackDress Loved the hotel and the restaurant staff is exceptional!
This was a girls weekend for us, and it exceeded our expectations - especially at the Dog and Pony. Every single person went above and beyond. I stay at a lot of different price-point hotels. The service here far exceeded a lot of service that I've received at pricier hotels. Ben and Jeff especially went out of their way to make sure we had everything we needed. A special thank you to John - the restaurant and on-duty manager at the time. Check in was a breeze and the facility was well maintained. Airport shuttle service was convenient.
January 31, 2013
Rated 5 out of 5 by Kari Amazing Experience
This Sheraton really delivered an amazing experience. The staff was very helpful and friendly, and the food was delicious! Many thanks to John and his team for making my stay so enjoyable. I highly recommend this property to anyone traveling to the Harrisburg/Hershey area!
January 30, 2013
Rated 5 out of 5 by DonnaT What a wonderful experience!!!
Everyone from the front desk staff, to the cleaning staff, and the restaurant staff were wonderful. Our room was huge and very clean. John and staff at the Dog & Pony Lounge, including Jeff and Ben were wonderful. Food was excellent! Pool and hot tub were so invigorating. This is a must stay in Harrisburg. Service from everyone was top notch!!
January 28, 2013
Rated 5 out of 5 by eventplanner A wonderful weekend!
From the minute we checked in to the minute we checked out, everything was perfect. I could not have asked for more. We had a group reservation and booking the rooms was easy and handled by a professional staff and my entire team was 100% satisfied.
December 31, 2012
Rated 4 out of 5 by ForensicAnalytics Gret location, helpful staff
I stayed at this Sheraton with my family on Friday night December 29th. This hotel is very well situated near the exit to I-276. It is also right next to a large strip mall that has a wide selection of eating places, including a hamburger chain that is one of America's best.
There is plenty of parking and the lobby area is quite luxurious. there are even books to borrow from the shelves in case you are bored. They have a great gift shop and a nice swimming pool and other facilities.
I found the front desk manager manager, Andy, to be very helpful and the staff were really pleasant and helpful with respect to requests. I'd give them an A++ in this department. For example, I came back with some left over wedding cake in a container. The restaurant manager was helpful with giving me a plate and a fork so that I could eat the cake in my room.
The only thing stopping me from giving then ***** is that the rooms are not luxurious. I'd go for 4.5 stars if that was possible.
I'd stay here again. Definitely.
December 30, 2012
Rated 3 out of 5 by RobMc updating needed
I didn't expect a 5 star hotel as I have stayed here before. But the rooms seem a little worn and could be cleaner. The staff was great but the hotel is in need of updating. Very drafty window, hot tub was extremely hot in pool area, the treadmills were not operational except one and there was a line of people waiting. It snowed but the sidewalks and lot did not appear to be cleared as well as could be.
December 30, 2012
Rated 5 out of 5 by Nolan38 Thank you
In my last review of this hotel, I pointed out that the concierge floor had well worn seats near the elevators; this visit they had been replaced with a handsome hardwood table. Thank you
December 25, 2012
Rated 3 out of 5 by Timmy76 Family Outting to Hershey
This hotel is only about 12 min to Hershey park which is very nice
This is the fourth year in a row that we have stayed at this hotel, I the rooms show there wear and the bathrooms need some work.
Our biggest complaint is there pool is not very warm with three small children 10 min is the max to be in the pool
December 24, 2012
Rated 4 out of 5 by zamboni Over all comfortable, away place
My room, the restaurant, pub and excersise facilities were all above average. All these make for a comfortsable stay away from home. My one complaint was the pool and jacuzzi not being available during some of my stay. I picked the hotel based on the fact it advertised a whirlpool. When it was down several times it was dissapointing.
December 20, 2012
Rated 4 out of 5 by Stemoo All Mixed Up
They had my reservation totally messed up and didn't know I was staying two nights. So my key didn't work the second night requiring a trip to the front desk. NO apology just "oh I can fix that" even though I had a confirmation number they still didn't know I was staying two nights. I asked about the club lounge and the front desk staff, a woman and a man, she was very nice about it but the man was quite rude in his response and said that my rate didn't include the lounge, I have been a member of SPG for many years and this was the rudest, crudest staff I have ever experienced.
December 19, 2012
Rated 3 out of 5 by andy64 pool cold and hot tub did not work
We stayed Friday until Sunday. Pool and hot tub fine on Friday but on Sat and sunday the pool was cold and there was cold air in the pool room. The hot tub did not work on either Sat night or Sunday morning.
December 19, 2012
Rated 4 out of 5 by PAGH Very pleasant stay
My stay was very pleasant and the room was clean and comfortable. My only complaint was that the creamer they left for the coffee was curdled which ruined my cup of coffee in the morning.
December 18, 2012
Rated 3 out of 5 by havenhound Wonderful People and location
The staff at the hotel couldn't be nicer and the beds were like clouds. I had room service and the food was excellent and well prepared. The room was quiet and I had a great nites' sleep.
The hotel location is ideal for airport travelers and the shuttle was frequent and on time. The park and fly option was the most important thing from my perspective and was greatly appreciated.
There are many things at the hotel that were outstanding (food, beds, staff attention, lobby decor.)
December 16, 2012
Rated 3 out of 5 by tvpoor Poor TV
HD TV but cable channels not in HD. Limited number of channels compared to lobby and exercise room. Remote poor and slow.
December 10, 2012
Rated 4 out of 5 by Ct11 Great staff
This was the perfect hotel for a 1 night stay in the Harrisburg area - club level was great!
December 5, 2012
Rated 5 out of 5 by MikeNSH Ecellent Service in All Areas!
I stayed at the Sheraton Harrisburg Hershey on Lindle Road in Harrisburg for a Conference on Forensic Rights and Treament as an employee of the Commonwealth of PA. I am also a member of the Starwood Preferred Guest program ( highly recommended) and upgraded to a Club Level room (also a great experience). I was impressed with the level of competence and service provided by the Sheraton staff. The staff at the Dog and Pony restaurant were very accommodating (waitress Kim and bartender Mike and all the other staff there). Also Pat and the other staff at the Club Lounge on the 10th floor spoiled us every time we went there. I have asked the staff at Drexel University, who sponsored the event, to make Sheraton Harrisburg Hershey their new permanent home for this conference. Well Done!
December 3, 2012
Rated 2 out of 5 by Picky1 Disappointed this time
I've been staying here for most of my trips to Harrisburg, and have been a Platinum Starwood member in the past.
This time, I noticed the hotel seeming a bit worn;my room smelled musty soon as I opened door. The desk/tables needed dusting, and the wallpaper was peeling from the wall near the window. I notified Front Desk, and he offered to change my room, but I was already unpacked and it was only 1 night.
December 2, 2012
Rated 5 out of 5 by puz22 This hotel has great features
Hotel met all our needs. Breakfast buffet was good. Bar service was very slow. Rooms clean. Housekeeping late in cleaning rooms.
November 29, 2012
Rated 3 out of 5 by psc1 Good Hotel
The hotel is good. Not the best Sheraton by any means but it is clean the room was comfortable.
Indoor pool is nice but not heated so the water was freezing cold. The mens bathroom was out of order in the pool area. Those are my only complaints. Otherwise the stay was good . I'd probably stay there again.
November 28, 2012
Rated 5 out of 5 by lindawny Comfortable Stay
We had a wonderful stay at the hotel. Pool area was clean and the kids enjoyed swimming. Also took advantage of the fitness area and laundry. Breakfast Buffet was great with many healthy choices.
November 27, 2012
Rated 5 out of 5 by HenryQ perfect for Hershey's Park visit
about 10 miles away from Hershey's Park. The hotel is very conveniently located. Great staff too.
November 26, 2012
Rated 5 out of 5 by Joe77 Concierge
everything was excellent during our stay, we really liked the food in the concierge
November 21, 2012
Rated 3 out of 5 by JayN Adequate.
Public area are very nice. Hallways are dreary, poorly lit and in need of a facelift. Rooms are adequate but nothing special
November 19, 2012
Rated 4 out of 5 by acsm Noisy
While the room was comfortable and staff was nice, the room was dark and noisy. Both shower noise from other rooms and outside noises, trains and truck, made it difficult to rest well. I was on the 5th floor. Not sure being higher would have made a difference.
November 17, 2012
Rated 1 out of 5 by Swebr Very disappointed
Rm 122 on ground floor not a pleasant hallway, when i arrived outside temps 32, inside room 58 degrees, heat had been off, had to sit in lobby for 2 hours before room was habitable, concrete floors remained cold, 2 of the four lights in the room didn't work and the wireless in the room was so spotty I had to go to the lobby to use the lobby wifi, when I brought these problems to the staff they said sorry, I stood there for a minute expecting some other response and received none
November 14, 2012