Rated 3 out of 5 by DebM60 could have been cleaner
Mildew smell in bathroom. Filth on light switches. Trash along woodline of parking lot. Junk left on floor by elevator for 3 days. Remote not working. Baseball size bird dropping on window.
Bed was awesomely comfortable.
August 7, 2012
Rated 5 out of 5 by Campers Upgrade was great
We were very satisfied with the upgrade to Club floor 9. The Club lounge offered great appetizers and a wonderful breakfast every day. Thank you for a great stay!
The beds were so comfortable.
Staff friendly and helpful.
September 20, 2012
Rated 2 out of 5 by CanuckTraveler Terrible
Unfortunately this property does not meet the standards set by the SPG brand. It is worn down and all the facilities are below expectations. The rooms are very noisy and the pillows felt 20 years old. Stay elsewhere...
December 3, 2013
Rated 5 out of 5 by Dan63 Excellent Staff
My colleagues and I stay here 2 times a year and are never disappointed. Although one room this year did have a lot of hair in the bathroom, but nothing can be perfect and we were still happy.
Keep up the great work!
October 31, 2012
Rated 2 out of 5 by StarRider Poor at best
Facility need updating. Halls and elevators are like saunas. VERY VERY Hot. No A/C at all. In the main part of the facility was also very warm. I'ts like they don't want to make their customers happy by being cool.
July 20, 2013
Rated 5 out of 5 by gcchris great breakfast staff
breakfast the most important meal of the day was tended to that way by your very capable and courteous staff. we were fortunate enuf to have 3 days of breakfast there and we ate heartily and healthfully with ease.
August 12, 2013
Rated 3 out of 5 by andy64 pool cold and hot tub did not work
We stayed Friday until Sunday. Pool and hot tub fine on Friday but on Sat and sunday the pool was cold and there was cold air in the pool room. The hot tub did not work on either Sat night or Sunday morning.
December 19, 2012
Rated 5 out of 5 by Lesf Top in the area
The hotel is very clean, friendly desk personnel, accomadating, nice common facilities and areas, close to Harrisburg and Hershey, easy access from Turnpike and primary roads, nice outside areas and parking.
May 10, 2013
Rated 5 out of 5 by SheratonGst1 This hotel was incredibly comfortable
From the location, to the rooms, to the pub food and beverages, we really enjoyed our recent stay with you. Dylon was our server in the pub and he was attentive and so friendly! Thank you for a great stay!!
May 13, 2013
Rated 4 out of 5 by philly1 BAthroom
Bathroom fixtures need updating . Shower was hard to turn on and off. The sink drain stopper wasn't functioning and the "towels" were a little worn---not plush and a little too aged for this type of hotel.
October 19, 2012
Rated 5 out of 5 by JulieHS Clean, Convenient and Comfy!
I stayed here for a convention and found the hotel to meet my needs in nearly all regards. My only inconvenience were the electrical plugs. Only two accessible in the room and everything we plugged in one of them fell out. The bathroom had one but the plugs did not hold tightly anything we plugged in it either. Fortunately we found the one that fold up out of the desk/table in the room.
Had a issue at check in using a debit card when checking in....DO NOT EVERY DO THIS AT ANY HOTEL. They put a "hold" on the amount which as I was sharing the room and only paid half...took nearly all my money for our stay. The manager on duty was GREAT and fixed it up for me and I got the money back immediately after working with my bank. The check in person should have told me and I specifically asked him about this when I gave him the card. Beds VERY comfortable, everything clean, conveinient and comfy! Would stay there again but the hwys around Harrisburg are crazy! They make no sense. Not the hotels fault though and they are right by what I GUESS! is one of the major hwys. Thank goodness for GPS!
October 24, 2013
Rated 5 out of 5 by NJersey Great Stay
I having nothing negative to say. We had a wonderful stay in a clean, comfortable room. The staff was exceptionally friendly, check in & check out were quick & the food in the restaurant was very good.
August 16, 2012
Rated 4 out of 5 by Skip40 Loved The Sunday Brunch
The bathroom is postage stamp size. The ceiling is so low that water droplets form from taking a shower, even though the less than adequate exhaust fan is on.
Water dripped from overhead on the basin.
July 25, 2012
Rated 4 out of 5 by Intercessor Intercessor
I didn't get to explore everything, but everything that I did see was well in place, lovely view, relaxing, staff pleasant. Hope to visit again in the future.
April 15, 2014
Rated 4 out of 5 by Anna1234 Bathroom cleanliness
Our bathroom showed some signs of mold and ceiling looked like it needed work.
The bedroom itself was clean. Had a problem getting wifi the entire time. I T support tried to help but to no avail.
August 1, 2013
Rated 5 out of 5 by lindawny Comfortable Stay
We had a wonderful stay at the hotel. Pool area was clean and the kids enjoyed swimming. Also took advantage of the fitness area and laundry. Breakfast Buffet was great with many healthy choices.
November 27, 2012
Rated 5 out of 5 by Manju Love this hotel!
Spend a lot of time at hotels for son's baseball, and I SO enjoyed my time here! The staff was great, the pool was great, even the restaurant food was great!! Definitely recommend this hotel! :)
May 6, 2013
Rated 4 out of 5 by April2013 Rude bartender
The bartender on the first night of our 3 night stay was rude and inattentive. I could somewhat understand if it would have been busy, but it was not. Our party was offended by his conduct.
April 29, 2013
Rated 5 out of 5 by Nolan38 Thank you
In my last review of this hotel, I pointed out that the concierge floor had well worn seats near the elevators; this visit they had been replaced with a handsome hardwood table. Thank you
December 25, 2012
Rated 4 out of 5 by PAGH Very pleasant stay
My stay was very pleasant and the room was clean and comfortable. My only complaint was that the creamer they left for the coffee was curdled which ruined my cup of coffee in the morning.
December 18, 2012
Rated 5 out of 5 by Abarbera511 Barbera Family
I would like to give a very special thanks to Pat who worked in the Club Lounge...She made our stay VERY Very pleasant....
Very professional and outstanding with my young grand daughter
July 5, 2013
Rated 5 out of 5 by Lloydwales Problem Solved
I had a problem with my reservation (that was my fault), the front desk associate was very helpful and resolved the issue. Can't ask for anything more than that.
March 21, 2014
Rated 5 out of 5 by BJPA GREAT HOTEL
This hotel & their Staff always go above & beyond the call of duty to make you feel like a VALUED GUEST....Nothing is to much !!!!!!
April 21, 2014
Rated 4 out of 5 by PM47 Good value
Decent common areas, rooms are a little tired but clean and comfortable.
May 21, 2014
Rated 1 out of 5 by Katg kgg
Read my first review....it has not changed.
Filthy, unused for a long time. Basically dirty, crap on floors and obviously not what I reserved and was promised a quiet area........
September 16, 2012
Rated 2 out of 5 by MBA17 Hershey
The bed sheets were dirty and I called 3 times to get housekeeping to the room. I asked to change my room and was advised they were full and would not accommodate my request.
August 19, 2013
Rated 2 out of 5 by CHRISTINE44 NEEDS SOME TLC
HAD HARD TIME GETTING TOWELS FOR THE ROOM- ROOM HAD MOLD AND WAS DIRTY- POOL AREA DIRTY- THE OVERALL EXPER. WAS NOT GOOD AND WOULD NOT STAY AGAIN- LACK OF RESPONSE TO ISSUES
July 27, 2013
Rated 5 out of 5 by Garydorrc Both staff and facilities were excellent.
We found the room to be as advertised (excellent) but the hotel restaurant server made our stay special. He went out of his way to ensure we were enjoying our evening.
September 7, 2012
Rated 5 out of 5 by gastech great staff
we stayed 1 night , was in pa for local car show. rooms and hotel was very clean staff was very freindly and helpfull and close to
anything you may need to shop for .
October 7, 2012
Rated 5 out of 5 by Javed This is a great hotel.
This hotel and it's staff are amazing. The rooms are great the heated pool is fantastic and the breakfast buffet is wonderfull. I have never meet such great staff.
September 2, 2012