Rated 5 out of 5 by Kari Amazing Experience
This Sheraton really delivered an amazing experience. The staff was very helpful and friendly, and the food was delicious! Many thanks to John and his team for making my stay so enjoyable. I highly recommend this property to anyone traveling to the Harrisburg/Hershey area!
January 30, 2013
Rated 5 out of 5 by DonnaT What a wonderful experience!!!
Everyone from the front desk staff, to the cleaning staff, and the restaurant staff were wonderful. Our room was huge and very clean. John and staff at the Dog & Pony Lounge, including Jeff and Ben were wonderful. Food was excellent! Pool and hot tub were so invigorating. This is a must stay in Harrisburg. Service from everyone was top notch!!
January 28, 2013
Rated 5 out of 5 by eventplanner A wonderful weekend!
From the minute we checked in to the minute we checked out, everything was perfect. I could not have asked for more. We had a group reservation and booking the rooms was easy and handled by a professional staff and my entire team was 100% satisfied.
December 31, 2012
Rated 4 out of 5 by ForensicAnalytics Gret location, helpful staff
I stayed at this Sheraton with my family on Friday night December 29th. This hotel is very well situated near the exit to I-276. It is also right next to a large strip mall that has a wide selection of eating places, including a hamburger chain that is one of America's best.
There is plenty of parking and the lobby area is quite luxurious. there are even books to borrow from the shelves in case you are bored. They have a great gift shop and a nice swimming pool and other facilities.
I found the front desk manager manager, Andy, to be very helpful and the staff were really pleasant and helpful with respect to requests. I'd give them an A++ in this department. For example, I came back with some left over wedding cake in a container. The restaurant manager was helpful with giving me a plate and a fork so that I could eat the cake in my room.
The only thing stopping me from giving then ***** is that the rooms are not luxurious. I'd go for 4.5 stars if that was possible.
I'd stay here again. Definitely.
December 30, 2012
Rated 3 out of 5 by RobMc updating needed
I didn't expect a 5 star hotel as I have stayed here before. But the rooms seem a little worn and could be cleaner. The staff was great but the hotel is in need of updating. Very drafty window, hot tub was extremely hot in pool area, the treadmills were not operational except one and there was a line of people waiting. It snowed but the sidewalks and lot did not appear to be cleared as well as could be.
December 30, 2012
Rated 5 out of 5 by Nolan38 Thank you
In my last review of this hotel, I pointed out that the concierge floor had well worn seats near the elevators; this visit they had been replaced with a handsome hardwood table. Thank you
December 25, 2012
Rated 3 out of 5 by Timmy76 Family Outting to Hershey
This hotel is only about 12 min to Hershey park which is very nice
This is the fourth year in a row that we have stayed at this hotel, I the rooms show there wear and the bathrooms need some work.
Our biggest complaint is there pool is not very warm with three small children 10 min is the max to be in the pool
December 24, 2012
Rated 4 out of 5 by zamboni Over all comfortable, away place
My room, the restaurant, pub and excersise facilities were all above average. All these make for a comfortsable stay away from home. My one complaint was the pool and jacuzzi not being available during some of my stay. I picked the hotel based on the fact it advertised a whirlpool. When it was down several times it was dissapointing.
December 20, 2012
Rated 4 out of 5 by Stemoo All Mixed Up
They had my reservation totally messed up and didn't know I was staying two nights. So my key didn't work the second night requiring a trip to the front desk. NO apology just "oh I can fix that" even though I had a confirmation number they still didn't know I was staying two nights. I asked about the club lounge and the front desk staff, a woman and a man, she was very nice about it but the man was quite rude in his response and said that my rate didn't include the lounge, I have been a member of SPG for many years and this was the rudest, crudest staff I have ever experienced.
December 19, 2012
Rated 3 out of 5 by andy64 pool cold and hot tub did not work
We stayed Friday until Sunday. Pool and hot tub fine on Friday but on Sat and sunday the pool was cold and there was cold air in the pool room. The hot tub did not work on either Sat night or Sunday morning.
December 19, 2012
Rated 4 out of 5 by PAGH Very pleasant stay
My stay was very pleasant and the room was clean and comfortable. My only complaint was that the creamer they left for the coffee was curdled which ruined my cup of coffee in the morning.
December 18, 2012
Rated 3 out of 5 by havenhound Wonderful People and location
The staff at the hotel couldn't be nicer and the beds were like clouds. I had room service and the food was excellent and well prepared. The room was quiet and I had a great nites' sleep.
The hotel location is ideal for airport travelers and the shuttle was frequent and on time. The park and fly option was the most important thing from my perspective and was greatly appreciated.
There are many things at the hotel that were outstanding (food, beds, staff attention, lobby decor.)
December 16, 2012
Rated 3 out of 5 by tvpoor Poor TV
HD TV but cable channels not in HD. Limited number of channels compared to lobby and exercise room. Remote poor and slow.
December 10, 2012
Rated 4 out of 5 by Ct11 Great staff
This was the perfect hotel for a 1 night stay in the Harrisburg area - club level was great!
December 5, 2012
Rated 5 out of 5 by MikeNSH Ecellent Service in All Areas!
I stayed at the Sheraton Harrisburg Hershey on Lindle Road in Harrisburg for a Conference on Forensic Rights and Treament as an employee of the Commonwealth of PA. I am also a member of the Starwood Preferred Guest program ( highly recommended) and upgraded to a Club Level room (also a great experience). I was impressed with the level of competence and service provided by the Sheraton staff. The staff at the Dog and Pony restaurant were very accommodating (waitress Kim and bartender Mike and all the other staff there). Also Pat and the other staff at the Club Lounge on the 10th floor spoiled us every time we went there. I have asked the staff at Drexel University, who sponsored the event, to make Sheraton Harrisburg Hershey their new permanent home for this conference. Well Done!
December 3, 2012
Rated 2 out of 5 by Picky1 Disappointed this time
I've been staying here for most of my trips to Harrisburg, and have been a Platinum Starwood member in the past.
This time, I noticed the hotel seeming a bit worn;my room smelled musty soon as I opened door. The desk/tables needed dusting, and the wallpaper was peeling from the wall near the window. I notified Front Desk, and he offered to change my room, but I was already unpacked and it was only 1 night.
December 2, 2012
Rated 5 out of 5 by puz22 This hotel has great features
Hotel met all our needs. Breakfast buffet was good. Bar service was very slow. Rooms clean. Housekeeping late in cleaning rooms.
November 29, 2012
Rated 3 out of 5 by psc1 Good Hotel
The hotel is good. Not the best Sheraton by any means but it is clean the room was comfortable.
Indoor pool is nice but not heated so the water was freezing cold. The mens bathroom was out of order in the pool area. Those are my only complaints. Otherwise the stay was good . I'd probably stay there again.
November 28, 2012
Rated 5 out of 5 by lindawny Comfortable Stay
We had a wonderful stay at the hotel. Pool area was clean and the kids enjoyed swimming. Also took advantage of the fitness area and laundry. Breakfast Buffet was great with many healthy choices.
November 27, 2012
Rated 5 out of 5 by HenryQ perfect for Hershey's Park visit
about 10 miles away from Hershey's Park. The hotel is very conveniently located. Great staff too.
November 26, 2012
Rated 5 out of 5 by Joe77 Concierge
everything was excellent during our stay, we really liked the food in the concierge
November 21, 2012
Rated 3 out of 5 by JayN Adequate.
Public area are very nice. Hallways are dreary, poorly lit and in need of a facelift. Rooms are adequate but nothing special
November 19, 2012
Rated 4 out of 5 by acsm Noisy
While the room was comfortable and staff was nice, the room was dark and noisy. Both shower noise from other rooms and outside noises, trains and truck, made it difficult to rest well. I was on the 5th floor. Not sure being higher would have made a difference.
November 17, 2012
Rated 1 out of 5 by Swebr Very disappointed
Rm 122 on ground floor not a pleasant hallway, when i arrived outside temps 32, inside room 58 degrees, heat had been off, had to sit in lobby for 2 hours before room was habitable, concrete floors remained cold, 2 of the four lights in the room didn't work and the wireless in the room was so spotty I had to go to the lobby to use the lobby wifi, when I brought these problems to the staff they said sorry, I stood there for a minute expecting some other response and received none
November 14, 2012
Rated 3 out of 5 by Carlos16 In state of disrepair
Although the room was quite adequate and the staff very hospitable and helpful, the physical condition of the hotel left much to be desired. In brief, it needs a major overhaul, from fresh paint to updated equipment. The elevators require attention and the noisy air conditioning units should be replaced. In all, not completely deserving of the Sheraton name.
November 12, 2012
Rated 3 out of 5 by GinaB9 This hotel is in need of a total make over.
Expectations for a Sheriton Hotel were below average.
November 10, 2012
Rated 1 out of 5 by fllz hotel room
very unhappy with condition of hotel and room
November 10, 2012
Rated 3 out of 5 by monimaker7 Rooms
Need help rooms updated
Not very clean
November 9, 2012
Rated 5 out of 5 by DannyboyF Top notch. Great staff.
Great property with an excellent restaurant and accommodating staff. My 4 year old left behind his prized plush toy animal and was devastated by the loss. Housekeeping called to say they found it and will ship it me in time for his birthday. We can't say enough good things about everyone.
November 7, 2012
Rated 5 out of 5 by cseverens Very Pleased
Very nice hotel. I booked with points as I was just passing through. When booking, Handicap Accessible was all that was available, but that was fine, as i just needed a bed. Upon check in, I was asked if I "needed" an accessible room. I stated no, and I was subsequently placed in a large King room on the top floor! Kudos to the staff.
November 6, 2012