Rated 2 out of 5 by Dede22 This hotel needs more staff
The staff you have are very courteous and helpful but you need more staff especially on week-ends. The room we were in was in need of refurbishing as well as some of the furniture in the lobby.
November 7, 2012
Rated 4 out of 5 by Snooters2 Exceptional concierge buffet
All of the staff were extremely helpful. The food on the concierge floor was displayed perfectly and the variety of food available was really impressive. SPG members will be well taken care of.
January 2, 2012
Rated 3 out of 5 by Dave Recent stay
Hotel was comfortable, however, it was near the elevator and very loud, especially until about 2:00 a.m. and then again early in the morning. In addition, neither room phone was operational.
February 22, 2013
Rated 5 out of 5 by Sam87 Comfortable, beautiful space
This hotel is in a great downtown location, is very nice and comfortable, friendly staff. No complaints here except the bathroom was a bit messy before we used it.
June 10, 2013
Rated 4 out of 5 by Harrison Good location and great service
It's easy to stay in this hotel. Location is perfect to explore the downtown of Indianapolis by walking. Staff is friendly. Rooms are clean. There is great wiev from pooldeck to city center.
July 3, 2012
Rated 5 out of 5 by rc50 Nice Weekend!
We received an upgrade to a suite. Hotel is located central to everything. The staff was great as always! There was an outdoor concert on saturday night at the circle.
Will stay here again!
May 2, 2012
Rated 5 out of 5 by Denise58 Very comfortable room!!
We have stayed at this Sheraton several times before. As always our room was very comfortable. The location is perfect for a walk to the Circle. Next time in Indianapolis we will be back.
October 3, 2012
Rated 4 out of 5 by Traveler69 CHECK IN
WAITED ALMOST 3 HOURS TO GET A ROOM. FRONT DESK PERSON SAID THEY WOULD CALL MY CELL WHEN IT WAS READY, BUT THEY NEVER DID.
I ARRIVED AFTER 12 NOON, SO IT WAS NOT LIKE I ARRIVED AT 8 AM
October 20, 2012
Rated 5 out of 5 by Jessy40 Very accomodating
The hotel was beautiful and the staff went above and beyond to make our stay there a pleasant one. The only issue we had was we couldn't seem to get the room cooled down to our liking.
August 8, 2012
Rated 1 out of 5 by Dale121 This Hotel has a electric problem
We spent two nights without electricy
My daughter Skerlong did not receive room cleaning while in heer room for two days.
You charge for high-end service but provide very bad service.
October 30, 2012
Rated 3 out of 5 by LR500 Disappointed with Club Floor Level
Great city location. Within walking distance to Lucas Field. Was extremely disappointed with the Club Floor selection of F&B. The extra per night charge was definately not worth it.
December 21, 2011
Rated 4 out of 5 by tpw1 Great location
This hotel is in an outstanding location, and is rather nice to be only an spg category 2. Lots of great restaurants nearby. Fitness center was small...one bench with a few weights.
June 21, 2012
Rated 4 out of 5 by Edward15 great location.
All was good except service. Called 3 times over 2 days, to have fresh towels delivered to my room, never brought, ended up going out in the hall and getting them from a maid.
December 12, 2012
Rated 4 out of 5 by Coach Joe
The workout area was not opened. No indoor pool. The biiling at the end was not satidfactory. No last card numbers on the bill indicating I paid for the students ' rooms.
February 15, 2013
Rated 3 out of 5 by Ace55 Unhappy stay
The room had a shared wall with the Club Lounge and smelled like old food. I arrived at 2:30 am and they began setting up for breakfast at 5:30am which was very loud.
March 30, 2013
Rated 5 out of 5 by PennsyGB Very Nice Stay
Good location, helpful, efficient staff;
nice upgrade to a suite !
Too bad we couldn't stay longer.
Delightful Italian restaurant a couple blocks away, around the corner.
April 30, 2012
Rated 5 out of 5 by Jimj49 Great Service
I had a wonderful stay at the Sheraton Indy City Center. From the moment I checked until I departed I received GREAT service form all hotel staff I interacted with. Jim
January 23, 2013
Rated 4 out of 5 by Foollkkss Review
The hotel overall was good but I had to
request towels several times but the staff
never bought the towels to the room and I had to go to the front desk to get them.
February 18, 2013
Rated 4 out of 5 by RBNF Front staff awesome!
Judy was exceptional at the front desk. She was extremely welcoming, helpful, and delightful. I'd come back just because of her!
May 28, 2013
Rated 5 out of 5 by MRG16 Staff
The manager and staff met my every need. I will be staying there again next time I'm in Indianapolis
July 6, 2013
Rated 3 out of 5 by JacksonTM2012 Hotel is adequate
The hotel is ok. Nothing I would rave about. The cold water in the sleeping area did not work - I reported it; a repairman looked at it, but it was never fixed.
July 30, 2012
Rated 1 out of 5 by Mary129 Sheraton - Indianapolis
OK lobby. Rooms clearly dated. Several ceiling leaks. Uncomfortable. Housekeeping staff is doing its' best to maintain. Well below Sheraton brand expectations.
August 21, 2012
Rated 5 out of 5 by Caroline67 Great Location
Went for a little getaway to Indianapolis and this was a super location! Close to the mall and state museum. Everyone on staff was friendly and helpful.
February 21, 2013
Rated 3 out of 5 by Donna1214 Reservation not honored
Bumped to another hotel on first night after arriving around 9:30 PM. Sheraton overbooks so make sure that you call ahead, even if you paid in advance.
October 22, 2012
Rated 5 out of 5 by Ben72 Very accomodating
I was here for a conference and the meeting rooms and guest rooms were comfortable and well appointed. Wonderful staff.
June 7, 2013
Rated 3 out of 5 by Marcellus Location, Location, Location
Located one block north of the city central monument, this Sheraton offers excellent access to everything downtown has to offer.
May 21, 2013
Rated 5 out of 5 by Mark62 comfort at its best
Every time I stay at your hotel, your staff no matter who I deal with is always very friendly and make me feel right at home. Keep up the great work
October 4, 2012
Rated 5 out of 5 by Betty3 Great centrally located hotel
This is a great hotel It's central location let's you walk to many fine restaurants downtown. Convenient shuttle from the airport and back.
April 12, 2013
Rated 4 out of 5 by Marathonrunner Great location
The location is great but the rooms are outdated and it only has an outdoor pool, no indoor facilities or a hot tub or an exercise room or a bar.
November 7, 2012
Rated 1 out of 5 by nyc1982 Unsatisfactory stay
I checked in on Thursday and in my profile it says I do not like to be near elevators. I was told the only room left was near an elevator but could be moved if I did not like the location. I was not told the room and the elevator shared a wall, making the sound unbearable. I was told I could move rooms later that evening. When I returned they told me they only had the same room available but on another floor. I told them I am a SPG and traveling for business and was told that I would be able to move. They finally found another room, only to be moved again when this room was dirty and smelled like smoke. A quick note--the first room also did not have a working tub that drained properly. I was on to my third room, which was fine but not great and went to move the bed over to use a plug in order to charge my phone and the headboard came crashing down on me. Each of the 3 rooms was stocked differently with toiletries, if at all. I was treated as though I was an inconvenience to the staff while trying to find a comfortable and clean room. I would not recommend anyone staying at this location, other than the fact that it is conveniently located.
February 11, 2013