Rated 2 out of 5 by sreve69 Food
The food needs lots of help it would be best to redo the menu very,I tried both chicken dishes nether one was that good, slow service and it was not that busy
July 20, 2014
Rated 2 out of 5 by TedM Improvements
Bath facilities were poor. Toilet did not flush properly, faucet was loose and could be removed. Light was not covered.
Internet added was a pain. Most establishments now include this. Parking is another add-on that needs to be considered. Parking garage was difficult to negotiate.
November 5, 2013
Rated 4 out of 5 by patricia1 surprising - Great Sheraton
downtown Indianapolis. A bit noisy in the room on the weekends (many activities downtown the weekend of the 14-16th, June), but the room was very comfortable. The bed was great - soft and cushy, great pillows and sheets.
June 23, 2014
Rated 4 out of 5 by cheer96 Cheer competition stay
Overrall the stay was good. The hotel was undergoing renovations. The hotel was very clean! Our room was maintained but out dated. The view from our room was awesome. The location was within walking distance to all local attractions. Wi fi password should be included with the price
December 12, 2012
Rated 5 out of 5 by Lisa87 Nice hotel, great customer service
Room was clean and comfortable. Appreciated the upgrade to club floor as a Starwood Preferred Guest; breakfast every day was very valuable as I had early meetings to get to and never want much to eat anyway, so something quick is perfect. Staff were very friendly and accommodating.
May 3, 2013
Rated 5 out of 5 by josieposie5 Very friendly Staff
I was greeted very pleasantly by your staff. We were on a long road trip and traveling with our dog Tulip who was also greeted upon our arrival. Thank you for such a great welcome and nothing but smiles from your staff during our stay. I will be staying at your hotels from now on.
August 28, 2013
Rated 4 out of 5 by vjpeete Sheraton Indianapolis
I have stayed in this facility a couple of times and am never disappointed in the cleanliness and friendliness of the staff. This facility is centrally located to many attractions and within walking distance of shopping and eating establishments.
It is a disappoinment that the pool is outdoor and not usable year around. The fitness center is very small with limited equipment. But at least I can get in some cardio on the treadmill.
In a facility of this caliber it is a GREAT disappointment that a complimentary breakfast is not included for all guests- unless you are a "Platinum" member - then your options are to pay the overpriced rates for room service or in the lobby cafe. When i'm already paying to park and a premium price for the room due to it's location - a banana, boiled egg and some yogurt isn't too much to ask.
Since I am told to stay in this hotel by my corporation, this is where I stay - but the items mentioned above would cause me to choose another facility if I were paying out of my own pocket.
September 24, 2012
Rated 5 out of 5 by ShelleyH Simply Amazing
I can't say enough good things about our stay here! The staff was wonderful! We asked to see if we could change our room to be able to see the monument, and they were more than accomodating. We also were upgraded to the club floor as SPG members, and that was terrific!
January 2, 2014
Rated 3 out of 5 by Dink pretty good stay with one exception
Overall I would recommend this hotel except for the tempature of our room. We were extremely hot the whole night. Could not adjust the tempature of the room. I had seen this in other reviews and they were correct. I would probably not stay there again because of this.
January 13, 2013
Rated 5 out of 5 by CK73 Sheraton Indianapolis is WONDERFUL...
I am always impressed with the friendly staff at this Sheraton City Centre Hotel...they are friendly and extremely accommodating. I have stayed here five times in the last 2 years and the hotel is very clean and comfortable, and the food is always fresh...THANK YOU!
September 30, 2013
Rated 5 out of 5 by mike956 great location
For my families first vacation in years, we couldn't have chosen a better location. With a great view of downtown indianapolis we came home with great pictures for our album, not to mention the great food and drinks served in the bar and grill located in the lobby.
August 15, 2012
Rated 2 out of 5 by fusionbatavia disappointed
Will not return. Room was hot and could not change it, no ice or vending. Too pricey for what you get. Went with the green plan, to save on cleaning rooms requested garbage pick-up after putting room cans in hallway, they took them and did not return them.
March 24, 2014
Rated 5 out of 5 by KeiCar Oustanding service
This hotel was the best we had ever stayed at considering the free breakfast and dinner along with free beverages in the lounge. Staff was outstanding in their service and attitude.
June 30, 2014
Rated 2 out of 5 by kay56 Comfort
The conference room was way to hot on Monday and then freezing cold on Tuesday.
The conference restrooms only had ice cold water to wash our hands with!
The meal was so slow getting out during the meeting that everyone ate the cheese cake before the meal came.
February 20, 2013
Rated 3 out of 5 by kob1 it didn't fit
Our door was difficult to open as the safety latch got in the way. The toilet lid and seat would not stay up for the men using the toilet as they hit the edge of the bathroom counter. Tricky for young son to maneuver at night and overall irritating for adult.
January 1, 2013
Rated 4 out of 5 by MrsHouston65 Hotel in great location to most events.
Whenever my husband attend the Indiana Black Expo we always stay here. It is centrally located near so many places. The staff is always nice and professional. As a travel agent I look for lodging that my clients would be comfortable and convenient for them.
July 22, 2013
Rated 3 out of 5 by 4sureFaith Good room view!
My room was ok, there were knats in it, the phone on the desk did not work, the handle on the sink kept coming off. They had the nerve to want $50.00 a night for a mini fridge. The bed was a little hard. Staff was nice for the most part, rooms were clean.
July 25, 2012
Rated 5 out of 5 by Hanges07 Excellent Service
Besides the parking garage being a little convoluted in it's design, this is an excellent, hotel with excellent service and good food. The main waiter that serves breakfast should be commended. He and the bartender at night are very good at what they do.
December 9, 2013
Rated 4 out of 5 by Racer48 This hotel is close to many attractions. The staff is awesome!
Great experience! Will stay again on next visit.
July 30, 2014
Rated 4 out of 5 by SALVY GREAT LOCATION
OVERALL WAS A GOOD STAY... GREAT LOCATION, CLEAN , THE CABLE SYSTEM WENT OFF A FEW TIMES , IN 2 OCACIONS FOR OVER 3 HRS. YES I WA IN A CONFERENCE BUT HAD MY MOM IN THE ROOM. THINK ABOUT ADDING SPANISH NETWORKD TO YOUR LINE UP. STAFF WAS VERY VERY GOOD.
May 20, 2013
Rated 5 out of 5 by Michael3168 In the heart of it all
This hotel is located right in the center of Indy. You can walk to just about everything Indy has to offer. The rooms were very clean and the staff here are exceptional. The only draw back is that the pool is outdoor and only open in the summer season.
October 24, 2011
Rated 4 out of 5 by rusty2551 Great Hotel- Expensive (For Indy) parking
A group of colleagues and I stayed at the Sheraton City Centre hotel for two days in early September, 2012. We found the lodgings to be convenient and comfortable, although the $25 per day self parking charge seemed a little excessive for Indianapolis.
September 9, 2012
Rated 5 out of 5 by Kelly GREAT HOTEL!!!
This was a great place to stay. We stayed for a Butler Basketball game and it was very close to everything. Room was great, staff was very nice. I will definitely be returning in March for another game and staying at the Sheraton!! Highly recommend!!!
January 28, 2013
Rated 5 out of 5 Almost everything was terrific!
The only problem was with checkout when we were charged more for the Club Level Upgrade than what we expected. Not sure if it was totally worked out or not....waiting to see what the credit card charge indicates.
Otherwise, everything was excellent!
January 7, 2013
Rated 5 out of 5 by Steve69 The staff is excellant in Guest Services
This is my second stay this Month alone. I have stayed 3 times in the past 5 years. The Staff is excellent in their Guest Services Skills. The recognition of a Preferred Guest Status is well noted. I would highly recommend this location to everyone.
April 19, 2013
Rated 5 out of 5 by SFKV0812 Staff was exceptional!
This hotel was conveniently located to everything in downtown Indy and within walking distance of everything we wanted to do. The staff in the Club Lounge (especially Katie) was fantastic and made us feel right at home and catered to our every need.
August 15, 2012
Rated 2 out of 5 by adblack our stay
My husband and I stayed one night in your hotel room for our "date night". The employees were awesome. The room however was NOT. We found a prescription pill, jellybean, and hair tie lying on the floor. I'm thankful we didn't have a child with us.
September 24, 2013
Rated 5 out of 5 by Pier1 Fitness center is awesome and Alexander's is great
I always enjoy staying at the Sheraton in Indianapolis. The new fitness center is awesome and has great machines for a good work out. Alexander's Restaurant is amazing. The coctails are good, and the chef prepares excellent quality daily specials.
March 29, 2013
Rated 3 out of 5 by azlarry it has it good and bad
the staff is VERY friendly. The issue I have is the walls are very thin and so is the ceiling. You here every movement in the rooms and when some one is walking above you here it and in the halls you can here everyone that walks by there voices.
July 30, 2013
Rated 5 out of 5 by TMU48 TMU48
This hotel is perfectly located to enjoy all the things Indianapolis has to offer in historical sites , museums, and Midwestern cultural events.
Close to many fine eateries and even good shopping, it is totally convenient as a downtown property.
August 10, 2013