Rated 4 out of 5 by Bob0227 This hotel was in a Great location
The hotel was in a great location and also had a great gym to work out in. I highly recommend it.
May 25, 2014
Rated 2 out of 5 by Hunter14 This hotel has issues
Front desk was unprepared for check-in and seemd surprised that the staff were doubled up and had roommates. They tried unsuccessfully on multiple attempts to offer a "king" room and bring up a cot at no charge. Front desk repeatedly extended keys to the 1st roommate and when the 2nd roommate checked in then the new keys cancelled the first set. There were many persons who returned many times to the front desk to get corrected sets of keys. Guestroom internet connectivity service was poor. There was unsufficient bandwidth to allow guests to work in their rooms, getting kicked off the service every 15 to 20 minutes and the wasted time it took to re-connect. Service in restaurant outlets were slow.
February 9, 2014
Rated 2 out of 5 by JimmyL21013 Poor Customer Service
I had a bad experience from the beginning with the Sheraton staff. When I booked my room online I was never received any glaring notice that the room was non-refundable. A week or two later, I was needing to upgrade rooms from a king bed to two queen beds. I know there was availability, but Im thinking since my platinum membership has expired. I was not top priority.
Upon arrival, the air conditioning in the entire building seemed to be turned off. Very Humid and stuffy. When I was ready for bed, the room had trouble cooling down and the service team sent up by the front desk was less than helpful.
October 15, 2013
Rated 4 out of 5 by IBMer27 Great service, consistent value
After coming to this hotel every week for the past few months, I have been very pleased with the comfort of the room and the service of the hotel staff. The staff in the lounge know me by name now and make me feel more at home in a city I spend half my time in. I appreciate the Going Green initiative and other small events that reward guest loyalty. I have had minor issues with key cards not working or the showers not being hot enough/high-pressure, but overall my stays have been great and I will continue to stay at the Sheraton in Dallas.
April 11, 2014
Rated 1 out of 5 by olknight Room Air Conditioning did not work. In Texas.
The room was lovely and about 88 degrees when we got there. This hotel uses automatic sensors to turn off the A/C when no one is in the room.
We turned the unit on and it failed to cool the room. Went away for our overnight event and returned at 5:00 AM - and the room was STILL 85 degrees, and did not noticeably cool off through 10:00 Am when we left to check out.
This is the SECOND YEAR in a row where this has occurred. I was hoping that THIS year the air conditioning would actually work.
Staff was good, area was nice and clean, but the bloody hot room made the entire experience unpleasant.
September 2, 2013
Rated 5 out of 5 by Stephanie08 I enjoyed my 4 nights there.
Everyone was very helpful. However, I didn't get my room serviced on Friday. The housekeeping staff person knocked on my door after 5 pm to clean, but I was relaxing on the bed and told her no service was needed. I was the only one in the room and so had clean towels. I was surprised that it hadn't been serviced. I left the room at 6:50 am and didn't return until 5 pm. Since I can't walk right now, I was exhausted and trying to rest for a few minutes before leaving to attend a 6 pm meeting. I just couldn't get up off the bed when she knocked to have her make the bed.
March 16, 2014
Rated 4 out of 5 by Emel Service
No towels in room upon arrival. It took me two phone calls to have towels delivered.
May 24, 2014
Rated 1 out of 5 by omarketta Poor exerience
I shared with the front desk these points when I checked out, but my experience was poor: TV didn't display on all channels, shower was very loud when on, there was a loud noise similar to the shower noise when it was turned on that lasted five minutes in the middle of the night and woke me up, the salmon I ordered for room service was almost raw and there was not a check out slip under the door before I left.
May 9, 2014
Rated 3 out of 5 by Meena05 buzzing sound from AC
there was a constant buzzing sound - probably from the AC, which was annoying and distrubed sleep.
Also, the shower power needs improvement
May 22, 2014
Rated 4 out of 5 by KKK46 Poor sleeping conditions
My room was in the North tower right above the DART. It was very noisey with the train running non stop from 6am to 11pm. then at 4am garbage pick up in street woke me every morning. Also my room was cold and I was unable to regulate the temp.
The food options/restraunts were very limited.
For the size of the hotel, the pool area was very small and unable to every get a place to sit by the pool.
May 10, 2014
Rated 4 out of 5 by VBChuck Noisy Toilets
Newer style toilet was extremely noisy. Housekeeping had issues not replacing items on a daily basis: missed bath floor mat three days; only replaced body wash once in nine days; stingy with replacing regular soap. Having sink in bathroom really inconvenient for two people who need to be in the bathroom at the same time. Boxes in cabinet used as clothes drawer kind of cheesy. Having to pay for a refrigerator at this level of hotel is not guest friendly. However, the beds were very comfortable as were the pillows. Location convenient to DART. Concierge very helpful. Overall, a good experience.
July 7, 2013
Rated 2 out of 5 by Jeff This hotel needs improvements
Room hot - Engineers were great in trying to fix but could not keep it cool. We had to request wash clothes EVERY night as housekeeping never left any. The bathtub was slick and both me and my wife almost fell down until we put a towel in the tub to keep from slipping. The room and bathroom were not designed for guests but for looks. There was absolutely no place in the bathroom to put my toiletries or my wife's stuff. We had a one week stay and the drawer space was not adequate for a long stay. Overall the room was roomy and very comfortble in-so-far as spaceousness was concerned. The management was very accomodatng but not able to get houekeeping to leave the proper linens for use each day.
January 31, 2013
Rated 2 out of 5 by bem1 great potential w/average accommodations
i was so excited to stay at the Sheraton Downtown in Dallas and was thrilled with the view and the city. the room barely had enough towels not enough soap, cups, and no amenities other than shampoo and conditioner. Not only that but i asked for a late check out and the operator begrudging ly gave it to me - however my key was turned off prior to the time of my check out and i had to high tail it down to the registration desk - cut in front of other guests and asked the person at the registratioin desk to correct this as i had people waiting for me to transport me to the airport - that was inexcusable! i was only waiting for transport and didn't want to wait in the lobby that was totally rude!
October 22, 2012
Rated 2 out of 5 by Hanyak465 This hotel needs improvement
I stayed at this hotel 4 years ago and then again last week. The same problems exist now that existed then. The parking garage needs a lot of improvement. You can get in but you can never leave. Seriously. Last time it took us 10 tries, 10 trips back into the hotel to ever get our car out. The thermostat in the conference rooms and the hotel rooms needs to be fixed. It is either way too hot or way too cold. My reservations took me four tries to ever get anyone to confirm them. I literally called each day for 4 days to confirm. Spent at least 2 hours on the phone waiting for someone to find my reservation. These are things that can be fixed and should be fixed. Then this would be a great hotel.
June 26, 2013
Rated 4 out of 5 by Fliwmn Housekeeping questionable
As one person staying in a room, one washcloth seemed o.k. but thought I should at least get two, one for my face, one for the shower. After the first night I returned and had no washcloths! I was tired and washed my face with a handtowel and left a msg. for more washcloths please. I got four washcloths and neatly folded on the tub in place of a bath mat was a handtowel. There's no way the person folding it neatly into a decorative fold screwed up. My friend a floor below said she got no more washcloths the whole stay! (3 nights). Really???: Another friend staying there said she heard you have to tip after the first night to get good service. That is just plain shabby and they should be fired!
January 22, 2013
Rated 2 out of 5 by BJK67 SAEM
There for a conference. Disappointed in stay. Room not cleaned until after 5pm on two days and not at all on another. The hotel business center charged $30 to receive a package and another $30 to ship despite an already paid for shipping account. Left a bad taste in my mouth.
May 17, 2014
Rated 1 out of 5 by Ghans22 Worst experience at any Starwood hotel
I have been a Starwood member for many years and this was by far my worst experience with almost any hotel. Valet was full self parking was almost full line to check in was huge and they didn't display priority check in for gold and platinum members there was no service because they were overbooked and overwhelmed. The bed was fine though I requested a king room and they only had doubles the room was clean but I could not nor ever recommend this hotel
Further more my faith in Starwood itself is shaken I will think twice about booking there are other options which I will now have to consider
June 27, 2012
Rated 4 out of 5 by Spacekat Friendly folks everywhere
During our stay we found that not only was the hotel staff very friendly but all of the residents in the area were very nice and helpful with directions etc. The DART trains and Buses are right outside the doors so transportation is very convenient and inexpensive. The television in the room was new but the system did not work well and the signal/picture was poor. Only real disappointment was that Internet is NOT included with room. I appreciate the recycling efforts and a great dayly option to opt out of room service, in return you get a $5 voucher to use at any of the stores in the hotel.
July 10, 2012
Rated 3 out of 5 by roseisarose Several Issues
first of all, AC in the guest rooms needs work. I had my AC set to 65 and I doubt it was ever below 78. The room was totally uncomfortable because of that and everyone else I spoke to said the said. Yet the conference rooms were freezing! Go figure. BUGS - yes, there are bugs all over that hotel, inside and out. GROSS! Also I just got my receipt via email (as your computers were down when I checked out) and my bill is wrong. But it's Sat a.m. and I have to wait until Monday to have it fixed. Not amused! Hotel is looking its age too. Sorry - wish this had been a more positive experience.
June 15, 2013
Rated 2 out of 5 by Manju Bad Stay
I have stayed at this hotel 2 times now and will not be going back. The fist night I did not have any wash clothes in my bathroom, the second night, I came back to a dirty towel left on the floor inside the door and no bath mat. I did however get wash clothes. I called down stairs but they just sent me more towels. I found complimetary water the first night but guess you ownly get that for one night because there was no more the second night. The valet parking was a joke. They really need someone to direct traffic and lear what 5 minutes actually is instead of just saying it to say it.
October 3, 2012
Rated 5 out of 5 by Dan123456789 Very happy stay
We were at the Sheraton for a full week and had a great time. Room was very comfortable, especially the bed. convenient location to local restaurants.
May 19, 2014
Rated 5 out of 5 by skooter Great location
This hotel was great. Perfect location to everything. Able to walk to a lot.
May 20, 2014
Rated 3 out of 5 by Yobkcis Room was falling apart
The closet door was completely off it's hinges just sitting on the floor leaning against the closet opening. When I told the front desk, they said they would send "engineering" the next day while I was at work. When I came back the door status was not changed, but there was a piece of notepad paper laying on my desk with all kinds of stuff written all over it that was not left there by me. They wanted to charge me for internet access, but that ended up being comped since the closet door was never fixed. For a place that wanted to charge $239 a night, this was a pretty low end room.
March 1, 2013
Rated 3 out of 5 by Allena Hotel Review
I stayed on the 29th fl of the South Tower. The floor had an odor that smelled old and smelled like the carpet needed cleaning. RM 2914 repairs were not professional done (look at the sink, the ceiling and anything that may have been repaired in the past. It could use some updating.
May 12, 2014
Rated 5 out of 5 by geff Fitness Facility is fabulous
This newly redone fitness facility is gorgeous. It is nicer than the gym I belong to ! The Sheraton fitness center has hardwood floors, TONS of equipment including some of the subtler items such as foam rollers, fit balls, and bands.
Many hotels post a photo of their "gym" that is really a picture into a mirror that reflects the equipment and makes it appear twice as roomy. NOT the situation at Sheraton Dallas. The gym is huge ... you could dance in there : )
Thanks thanks for making it clean and large and supplying ample high-quality equipment.
March 15, 2014
Rated 3 out of 5 by Wolverine This hotel has issues
The staff at this hotel is outstanding and did their best to assist (Ms. Jackie in the Concierge Lounge / Mike in Security, etc...) My first room smelled of mold and wasn't clean. The second room was much better. I was locked out of my room four or five times requiring the assistance of the front desk (please note that I kept the keys in a pocket separate from any magnetic sources.) My keys also did not work on the Concierge Level - told that "there have been issues with access / the door." It felt like I spent more time out of my room vs. in my room - an unpleasant experience!
May 17, 2012
Rated 5 out of 5 by Zap2014 Weekend in Big D @ Sheraton Dallas
We had a most enjoyable time staying at the Sheraton, it was our granddaughter's club volleyball tournament at the convention center. The hotel was exceptional, very accommodating, the room was awesome and comfortable. The staff was great and we had a most enjoyable time. It exceeded our expectations, we were impressed and will definitely use this hotel when we visit Dallas again. Thanks for the Texas hospitality, keep up the great work of taking care of your guests.
April 21, 2014
Rated 4 out of 5 by Hlokk Great Staff
Every staffer I was in touch with was terrific - helpful, cheerful, and knowledgeable. I particularly commend the front desk staff and the bell staff.
May 16, 2014
Rated 5 out of 5 by Brad1000000 Big hotel, but managable. Great staff.
Fairly typical Sheraton hotel, renovated relatively recently. Room was nicely finished and very clean. Platinum received suite upgrade from regular room I reserved as well as club access. The club is one of the nicest in the chain, very large space compared to most, but food was average at best. They do offer complimentary beer and wine, though, as well as a variety of snacks. Check out the far back club room, which has a wii. Request a room in center tower, which is where the pool, fitness center, and club levels are. Self parking is conveniently in garage across the street.
September 13, 2013
Rated 3 out of 5 by kevbot Not a great area
The hotel was fine. The room met our needs for the night. Trying to find a restaurant within walking distance of the hotel will be a challenge. We ended up taking a cab. At check in I asked about a Platinum upgrade to a suite and was told immediately that all suites were sold out. When we got to our room I looked at SPG.com and noticed several categories of suites were for sale. I called the front desk and again asked about a suite and they "found" one for us. The club lounge breakfast was subpar to all other Sheraton's I have stayed at. No hot options. Only fruit and cereal.
August 7, 2012