达拉斯喜来登酒店

  • 美国
  • 得克萨斯州,
  • 达拉斯
  • 北橄榄街 400 号
  • 邮政编码 75201
  • 地图

客房与房价

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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1120 reviewers.
Rated 2 out of 5 by This hotel needs improvement I stayed at this hotel 4 years ago and then again last week. The same problems exist now that existed then. The parking garage needs a lot of improvement. You can get in but you can never leave. Seriously. Last time it took us 10 tries, 10 trips back into the hotel to ever get our car out. The thermostat in the conference rooms and the hotel rooms needs to be fixed. It is either way too hot or way too cold. My reservations took me four tries to ever get anyone to confirm them. I literally called each day for 4 days to confirm. Spent at least 2 hours on the phone waiting for someone to find my reservation. These are things that can be fixed and should be fixed. Then this would be a great hotel. June 26, 2013
Rated 4 out of 5 by Housekeeping questionable As one person staying in a room, one washcloth seemed o.k. but thought I should at least get two, one for my face, one for the shower. After the first night I returned and had no washcloths! I was tired and washed my face with a handtowel and left a msg. for more washcloths please. I got four washcloths and neatly folded on the tub in place of a bath mat was a handtowel. There's no way the person folding it neatly into a decorative fold screwed up. My friend a floor below said she got no more washcloths the whole stay! (3 nights). Really???: Another friend staying there said she heard you have to tip after the first night to get good service. That is just plain shabby and they should be fired! January 22, 2013
Rated 1 out of 5 by Worst experience at any Starwood hotel I have been a Starwood member for many years and this was by far my worst experience with almost any hotel. Valet was full self parking was almost full line to check in was huge and they didn't display priority check in for gold and platinum members there was no service because they were overbooked and overwhelmed. The bed was fine though I requested a king room and they only had doubles the room was clean but I could not nor ever recommend this hotel Further more my faith in Starwood itself is shaken I will think twice about booking there are other options which I will now have to consider June 27, 2012
Rated 4 out of 5 by Friendly folks everywhere During our stay we found that not only was the hotel staff very friendly but all of the residents in the area were very nice and helpful with directions etc. The DART trains and Buses are right outside the doors so transportation is very convenient and inexpensive. The television in the room was new but the system did not work well and the signal/picture was poor. Only real disappointment was that Internet is NOT included with room. I appreciate the recycling efforts and a great dayly option to opt out of room service, in return you get a $5 voucher to use at any of the stores in the hotel. July 10, 2012
Rated 3 out of 5 by Watch Out for Valet Received my vehicle back from Valet Parking with my seat and mirrors readjusted (I couldn't reach the pedals) and the radio blaring hip-hop. In my room: unable to keep the temperature cool even though the outside temp. was not terribly hot. On the bright side: very adequate water pressure in the shower and lavatory, which is often lacking in today's hotel settings. April 12, 2014
Rated 5 out of 5 by This Hotel Exceeded My Expectations I was very impressed with my spacious room and view. I appreciated having Starbucks coffee supplied with the coffee maker for my morning coffee. The A/C really worked, whereas in many hotels, it doesn't really cool very well. Room service was superb and the food was great. In fact, all of the staff was courteous, friendly, and very helpful. I would highly recommend the Sheraton Hotel on Olive St. in Dallas, TX to anyone who is looking to stay in a high quality hotel. Thank you for a great experience. Dr. Cynthia Barnes March 15, 2014
Rated 3 out of 5 by Several Issues first of all, AC in the guest rooms needs work. I had my AC set to 65 and I doubt it was ever below 78. The room was totally uncomfortable because of that and everyone else I spoke to said the said. Yet the conference rooms were freezing! Go figure. BUGS - yes, there are bugs all over that hotel, inside and out. GROSS! Also I just got my receipt via email (as your computers were down when I checked out) and my bill is wrong. But it's Sat a.m. and I have to wait until Monday to have it fixed. Not amused! Hotel is looking its age too. Sorry - wish this had been a more positive experience. June 15, 2013
Rated 5 out of 5 by Great visit Enjoyed my stay at the Dallas Sheraton. I had a great room. It was quiet, clean and very relaxing. I would recommend. April 21, 2014
Rated 2 out of 5 by Not a Stellar Experience I appreciated the check in and the recognition of my being a SPG member- the "special" floor and the room was lovely and spacious and in a quiet wing. Unfortunately, there were a few things that did not meet my expectations. 1. The TV was crooked and I had to spend precious time having an engineer fix it 2. The menu does not take into consideration healthy or food allergy choices 3. The online menu ordering didn't work and while they said they would honor the price- it took several calls and the waiter knocking on my door despite my "QUIET PLEASE" sign to get the price honored. 4. The clock was incorrectly set so I woke up an hour before needed. 5. The air conditioning/heater when off makes a running water sound all through the night making it hard to sleep. 6. The bathroom is a bit small and there is no sitting vanity area. Being that sleep was my number one priority for this stay, it did not meet my expectation. April 10, 2014
Rated 2 out of 5 by Bad Stay I have stayed at this hotel 2 times now and will not be going back. The fist night I did not have any wash clothes in my bathroom, the second night, I came back to a dirty towel left on the floor inside the door and no bath mat. I did however get wash clothes. I called down stairs but they just sent me more towels. I found complimetary water the first night but guess you ownly get that for one night because there was no more the second night. The valet parking was a joke. They really need someone to direct traffic and lear what 5 minutes actually is instead of just saying it to say it. October 3, 2012
Rated 3 out of 5 by Business Trip This is a convention hotel and not a place I would pick again for my business travel. No Platinum upgrade, my room was a dusty mess and never serviced. There are many other choices in Dallas, I suggest you use those. April 18, 2014
Rated 3 out of 5 by This hotel needs some improvements. I was very disappointed with the breakfast buffet. There was a lack of food available as if the restaurant was not prepared for the amount of people visiting for the weekend's events. It's very overpriced. Also the showers don't have enough room in them. This could be improved by adding the shower curtain rods that are curvy rather than straight that most hotels use now. April 9, 2014
Rated 3 out of 5 by BAD The registration/check out were BAD. For the Sheraton, this was unacceptable. You knew that a 1000 people were coming for their Convention, you should have had more staff on hand. Except for the above everything else was fine. April 17, 2014
Rated 3 out of 5 by Could have been better. The entire stay at Sheraton Dallas our air conditioner flashed the needs maintenance symbol and wouldn't get cold. Called maintenance, a man came up, pulled it off the wall to "reset it" and then told us it would cool down. The king size bed was comfy, but the sheets had stains on them and instead of a traditional "bottom" sheet, it was two top sheets, so they moved during your sleep and you ended up sleeping on the dirty mattress. Again, not impressed by this. If you want a drink in the room and don't want to pay the expensive room service charge and the expensive tax/delivery fee on top of that, be sure to bring your own drinks in. There was a "vending machine" for drinks on most floors, but all were broken with the exception of the 4th floor laundry room machine that was a snack machine, not a drink one. There are two bottles of water in your room, but only one is free. The other is $4! For a Dasani* water, the whole case costs $4!! Parking is a nightmare, my suggestion, park in Bryan Tower parking garage, it's managed by platinum, and we got out not spending nearly as much on parking as we originally were told we would-- and you can walk the sky bridge between the two if you park on level 3. It was the best choice we made all weekend. At the end of the stay our room was charged $46 for parking and a bottle of water, but after talking to the front desk and explaining we didn't use their parking and didn't realize that one water was free (it had a sign) and the other was $4, they cleared the charges. Thank goodness. Don't forget to take a credit card. They hold a $50 minimum out of your credit card for "incidentals." The chill was the place I most looked forward to, and it seems if you don't stay during the week you don't get a chance to try it, it stayed closed all weekend---Very sad about that. All in all, really it wasn't a horrible place to stay, I just expected a little more class for my money. We likely won't be staying next year (my husband wasn't a fan) but I wouldn't tell people to stay away, either. April 27, 2014
Rated 3 out of 5 by Room was falling apart The closet door was completely off it's hinges just sitting on the floor leaning against the closet opening. When I told the front desk, they said they would send "engineering" the next day while I was at work. When I came back the door status was not changed, but there was a piece of notepad paper laying on my desk with all kinds of stuff written all over it that was not left there by me. They wanted to charge me for internet access, but that ended up being comped since the closet door was never fixed. For a place that wanted to charge $239 a night, this was a pretty low end room. March 1, 2013
Rated 2 out of 5 by Hotel conveniently located! Room/bathroom were up to expectations. Mattresses comfortable, but pillows too soft. Would have preferred to have 1 or more suitcase stands! Peet's Coffee shop excellent for breakfasts/snacks! April 17, 2014
Rated 3 out of 5 by Hotel Staff Failed to Respond to Request My Corporate Travel Manager called the hotel twice to request a form be forwarded. Each time hotel staff assured her the information would be emailed. My stay was otherwise great however without this issue being resolved my impression of hotel staff professionalism is marred. April 14, 2014
Rated 5 out of 5 by Most enjoyable No significant problems. We were a bit disappointed with storage space for clothing and misc items. April 19, 2014
Rated 4 out of 5 by Bad electrical outlets The hotel was nice as usual but once again key power outlets would not work. The ones in the bathroom were out and so were the ones at the bar area. So I couldn't use the hair dryer or make coffee. I called and ask for someone to fix it but no one ever showed. April 14, 2014
Rated 3 out of 5 by This hotel has issues The staff at this hotel is outstanding and did their best to assist (Ms. Jackie in the Concierge Lounge / Mike in Security, etc...) My first room smelled of mold and wasn't clean. The second room was much better. I was locked out of my room four or five times requiring the assistance of the front desk (please note that I kept the keys in a pocket separate from any magnetic sources.) My keys also did not work on the Concierge Level - told that "there have been issues with access / the door." It felt like I spent more time out of my room vs. in my room - an unpleasant experience! May 17, 2012
Rated 5 out of 5 by Great experience The room was clean. The staff was so pleasant. The facilities were great for our convention. April 18, 2014
Rated 5 out of 5 by Big hotel, but managable. Great staff. Fairly typical Sheraton hotel, renovated relatively recently. Room was nicely finished and very clean. Platinum received suite upgrade from regular room I reserved as well as club access. The club is one of the nicest in the chain, very large space compared to most, but food was average at best. They do offer complimentary beer and wine, though, as well as a variety of snacks. Check out the far back club room, which has a wii. Request a room in center tower, which is where the pool, fitness center, and club levels are. Self parking is conveniently in garage across the street. September 13, 2013
Rated 3 out of 5 by Not a great area The hotel was fine. The room met our needs for the night. Trying to find a restaurant within walking distance of the hotel will be a challenge. We ended up taking a cab. At check in I asked about a Platinum upgrade to a suite and was told immediately that all suites were sold out. When we got to our room I looked at SPG.com and noticed several categories of suites were for sale. I called the front desk and again asked about a suite and they "found" one for us. The club lounge breakfast was subpar to all other Sheraton's I have stayed at. No hot options. Only fruit and cereal. August 7, 2012
Rated 2 out of 5 by Nice rooms, That may be it. I do not recommend staying at this hotel unless you are here for strictly business (and all of your expenses are paid). This hotel is in downtown Dallas which does not have much to do unless you rented a car or don't mind taking taxies everywhere. The food and bar was VERY overpriced (example: $60+ for 3 bagels w/ cream cheese packets an omelette, and 6 eggs). The staff wasn't exactly too helpful with our requests. There was no airport shuttle and everything just seemed extremely inconvenient. I would only come back here for a business trip, definitely not vacation material. September 10, 2013
Rated 1 out of 5 by room was a disappontment My 1 towel stained and had the end seem split and frayed like you would see in a 3rd world country. I did not receive a hand or face towel, only 2 bath towels. 2. I never received housekeeping. 3. There is above average mold in the shower. 4. Several items left me feeling creeped out such as stained light shade, beat up cabinet that used to house a refrigerator, a wad of wiring by the headboard, lamp in corner all wobbly and felt like it would fall over, seat arm rest had unidentified nasty staining on arm rest. ( I do have photo's of the items I mentioned) January 13, 2014
Rated 3 out of 5 by Perfect for Downtown Dallas This hotel is always a great choice for a stay downtown in Dallas. Service has always been on point. However on this occasion, I checked in and quickly freshened up to meet guests for dinner....only to learn that there were no bath towels in the room...which made me wonder if the rest of the room had been overlooked.... As I travel weekly, I look to those simple comforts of "home"...cleanliness must be a priority! March 30, 2014
Rated 4 out of 5 by Sheraton Hotel The staff was very friendly and when I checked in the toilet was broken and they upgraded me to a suite without me asking. The only thing I found to be a little negative is the prices are high for food and beverages. The internet is VERY expensive 15.00 a day and I got booted off 5 times in the middle of work I was trying to do. When I reported it to the person who checked me out she just shrugged it off, I didn't like that because I was there for a conference and needed to work at night. She didn't even offer to reimburse me or offer an apology. When I checked in on Sunday the staff was awesome but when I checked out on Wednesday they were less than accommodating. The congeries desk was very nice and friendly. August 27, 2012
Rated 5 out of 5 by The hotel was clean and up-to-date-Loved It! The view was great. I loved the bed linens..very soft and fresh. I had a Jr. Suite and enjoyed it to the utmost.. Concierge was the best....Chanel and Chris were my favorites. They were very attentive and helpful. Very memorable stay at the Sheraton Downtown Dallas!!! February 3, 2013
Rated 2 out of 5 by Your management needs some improvement We had to wait for four hours after five to get our room. WQhen we went into the restaurant for dinner the food was served cold. April 16, 2014
Rated 5 out of 5 by Attended conference Staff was very responsive and cordial. Room was spacious, clean and comfortable. Service was excellent. April 16, 2014
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