Rated 5 out of 5 by Richmlr Outstanding
very upscale for the price
June 13, 2014
Rated 3 out of 5 by roadwarrior212345 Poor Room Service Experience
I ordered room service at about 9:00 at night. The meal took longer than stated to arrive (by maybe 10 minutes)-not bad in itself. But then the dinner rolls were microwaved--doesn't the kithcen know that microwaved bread is never a good idea. And, they brought the wrong soup. The server was a very nice guy but when I told him I ordered the split pea soup, he had no idea what that soup was. He said there was a soup that was thick and green and I said yes, that is what I ordered. He brought me the proper soup which was delicious. My sandwich was also delicious but the fries were cold and old tasting. The front desk was very nice as were both hotel shuttle drivers. Very quality staff overll. Just a disappointing meal.
December 4, 2013
Rated 2 out of 5 by Lawoffice Needs improvement
I have stayed at this property four times this year. Each time WiFi was complimentary, this time I called the desk inquiring about free wifi and I was told it was not provided. I told the person that it was always provided in the past, but he was adamant that it was not included.
I really find it outrageous that wifi is a cost item. $13 for 24 hours when the stay is less than 12 hours is unacceptable. Does Sheraton really think I need to spend that amount of money just to check my email?
You really do need to rethink this outdated policy if your want my return business.
November 30, 2013
Rated 2 out of 5 by Laura2121 This hotel needs work
Had a horrible experience with the hotel valet when they parked another car in front of ours on purpose. When we confronted them, they said they did it because we stayed parked there too long. LIttle did they know we had a 2 year old with the stomach flu that we were trying to rush up to our room and get settled. The front desk person didn't even look me in the eye or care about our situation at all.
Room service staff was delightful, but the food was cold, dry and average. The first morning we had a beautiful fruit plate delivered and the next morning we ordered the same thing and got a bowl of chunked fruit. Manager of the hotel didn't seem to care and offered us a "free movie" to make up for all of our troubles.
February 28, 2012
Rated 4 out of 5 by robgra Second good experience.
This was my second stay in this hotel. Staff was friendly and responsive to my needs. I had a problem with internet conection in the room, that was solved swiftly. I was in a Club Room, and may be only one robe and few bathroom amenities are not enough for this kind of room. The lounge in the Club Floor was comfortable. And the best of all was an Italian restaurant (I do not remember the name), inside the hotel, that could easily compete with good restaurants placed in Italy in food, wines and price.
April 30, 2014
Rated 2 out of 5 by Aussie27 Room was of poor quality
Was given low floor, (4th floor?) room behind elevators and main passage way. Room was for disabled support, and looked like it had not been used that much. No power point available on desk - had to call maintenance, who also fixed the door bolt - he was very good. Shower was for disabled, so I was having to be down on my knees to shower, as there was no higher setting. Also shower rail broke three times and I had to put it back together. Overall not a great stay, and not normal for this hotel. I will be there with my family in Oct so hoping that will be better.
September 16, 2012
Rated 4 out of 5 by Coug Great Staff, convenient to LAX
I have stayed at this hotel several times because it is a Sheraton and close to LAX.
Upon checkin we were assigned a room, unfortunately it was a double queen room instead of the king that was reserved. The desk resolved this by sending keys up to us, although that took several minutes. It would have been faster for me to go to the desk, but I appreciate the effort to save me the trouble. The staff at this location make every effort to resolve any issues.
The tub was very slow to drain, but this seems to be a typical experience for me at this location, it is unsettling to stand in deep water while showering.
Thank you for a nice stay, considering we arrived just after midnight. The quietness and comfort of the room fit our needs perfectly.
March 18, 2014
Rated 4 out of 5 by GD2011 Concierge
Henry at the concierge was excellent. Very helpful
June 10, 2014
Rated 1 out of 5 by Manju Charges for everything
They are not happy that we are paying 150 a night they also charge for things like internet access etc. pays to stay at a less expensive hotel where they don't charge you for basic amenities.
February 14, 2012
Rated 5 out of 5 by RMCC Ideal location
I have stayed here for decades. The location is ideal...close to LAX, you can shuttle over to your flight.....or hop right onto any of the main thoroughfares or freeways and you are on your way to anyplace in LA basin.
June 5, 2014
Rated 2 out of 5 by Btown Needs Improvement
I use to love the Sheraton passing through LAX. My last experience was forgettable. The room smelled funny and I requested a quiet room as I had an early flight. I was placed in one facing the runway! The hotel was not even busy. I could also hear the pipes each time my neighbour used the shower and bathroom. I checked out early at 4am to catch a 6am flight on 03/27/13. There was no one at the front desk for 10 minutes. I guess he was checking out as well! When he showed up, he didn't even apologize or acknowledged me. Just asked if I wanted a paper bill! I guess if I didn't, I would have done the express check out! I will definitely look for other options on my next trip. Being an SPG member made very little difference.
February 28, 2013
Rated 3 out of 5 by spgsingapore GOLD MEMBER NOT RECOGNIZED IN THIS HOTEL ?
I Just flew in from Mexico and checked into the hotel at about 11pm. My flight to Singapore the next day is at 9pm. I asked if I could do a late check out and was offered 1pm.
I clarified saying that I am a gold member and I understand checkout is at 4pm for gold and I was hoping to get a 5pm or 6pm check out.
Was told by the check in staff 4pm check out only for Platinum and Gold members does not have this privilege ? I am confused and will check with the manager tomorrow.
If Gold member is not being recognized in this hotel, then unlikely I will come back
June 22, 2013
Rated 4 out of 5 by atraveler Great SPG platinum recognition
From front desk to waiter at the restaurant, all the employees are extremely friendly and helpful.
I have stayed at this hotel a couple of times. SPG Platinum recognition at the hotel is really good. They proactively describe/explain all the benefits - I do not have to ask any questions at all.
Among those employees, the front desk manager and the waiter (who remembers me well) at the breakfast restaurant are the best. They just go beyond to provide excellent customer service.
One downside is their parking situation. It's not the most convenient location...
February 22, 2012
Rated 4 out of 5 by Jude14 Very close to aiport
I stayed here for 2 nights using SPG points, but I was given the option to ugrade to the club floor, which included evening snacks and continental breakfast. The first room allocated to me hadn't been cleaned! Although this was swiftly changed it was a pain as I had lots of heavy luggage to drag around. The pool area lacks privacy and has to be reached via the bar area.There is a frequent, free shuttle to the airport which is only a 5 minute ride away. I have stayed here many times and the hotel is in much better condition that others close by e.g Crown Plaza
September 29, 2013
Rated 4 out of 5 by YW82GO Airport
A comfortable place to stay when you're arriving at or leaving from LAX. Facilities are very good; Paparazzi Restaurant is very good too.
June 6, 2014
Rated 4 out of 5 by GRP1921 Great Location For LAX
We stayed just 1 night so we could catch our flight home the next day. The hotel is very close to LAX with the shuttle bus to Terminal 2 being less than 5 minutes. The shuttle ran regularly with no issues. I had rented a vehicle from Budget for our trip and after dropping the family off at the hotel I returned it and I was able to literally walk the 1 block back to the hotel. The outdoor pool has a fire pit and a few fire lanterns that really added to the environment. Lastly, the hotel obviously has high efficiency noise reducing windows as you seldom and barely heard planes. Only negative was that as a gold member I was not upgraded or even placed on a Starwood Preferred Guest floor. Disappointing though not the end of the world. Overall, good stay for our purposes.
April 7, 2014
Rated 2 out of 5 by kendraplusone not what it used to be
In our first room the bathroom was dirty, wet towels, trash, food. Called Eddie who checked us in . 2nd room had hot wings from the night before by the front door. The room smelled like hot wings..gross. Talked to Eddie again who was very put off by our not liking the smell of hot wings. Gave us a room on the preffered floor (thought we were already a member for signing up for the club) same room only cleaner. Ate a ok breakfast 4 $20 at the breakfast bar but was told it was $10. Ask for the 14th floor only and skip Eddie if u can cause he really is tired .
March 15, 2012
Rated 5 out of 5 by GRN75 Great Hotel
We had to stay an extra night in LA because of a flight delay. We found this Sheraton was close to the airport and rental car agency. Check in was fast, courteous. He gave us a credit for a movie to let the kids watch. Room was clean. We were exhausted after a week of sight seeing and the room service was fast, good food. I was worried about being so close to the airport that it would be too loud to sleep. That was not an issue my family slept great. This experience turned out better than the hotel we stayed at for the rest of our vacation.
February 25, 2014
Rated 4 out of 5 by Ronald1818 Great locatio and value
Love to stay here on all my travels to LA. Close to airport, easy rental car access, clean hotel, and courteous staff. Food at Paparazzi is OK.
June 3, 2014
Rated 5 out of 5 by K111 Excellent Customer Service
This hotel has great customer service.
November 25, 2011
Rated 4 out of 5 by Brad90049 Quick Stay
Checked in late Thursday night and departed the next morning. The staff was nice and accommodating, the room as relatively quick and very comfortable and breakfast was good.
Very easy to the airport.
May 31, 2014
Rated 1 out of 5 by tex45 What suck about this hotel
The last day when we been there they deactivate our keys really early in the morning by 8:00am non of our keys worked so we went to reactivate at front desk but after one time use they deactivate again same day we have some places to go in order to check out this is ridiculous never happen to my anywhere, even I worked for a very prestigiuos hotel as houskeeping supervisor and we never ever check out guests like you guys did to us this is really insulting and rude we should pay only half day of our last days because they kick us out very early. Bad
May 23, 2013
Rated 4 out of 5 by bethdesert My stay
I had originally reserved a single king room. A friend was joining me for the trip so I called a few days ago and changed my reservation to 2 beds. when checking in the agent did not reconfirm room type so we got all the way to the 1st room assigned and realized they had checked us in a King. I had to return to the lobby at 9;00 pm after a 2.5 hour drive from Palm Springs to get another room.
Also, I meant to notify engineering but the water nozzle in the shower did not work properly. When you slid the lever to the right to turn from tub to shower only 1/2 the water can from the shower head, the rest ran down the drain (room 1075). Also the shower did not drain very well.
Other than those items, we had a nice stay and the staff was nice and friendly.
Was there for the MPI event and liked
April 13, 2014
Rated 3 out of 5 by CIMAT Not up to par
I have had many stays at this Sheraton over the past few years and generally the accommodations were better than I found on this trip. The room was on a low floor, at the far end of the hallway and there was very loud music playing outside from a hotel event that made getting to sleep difficult. I had a very early flight in the morning an did not want to waste any sleep time changing rooms. Also as we walked to the room there was a veritable obstacle course of room service food trays on the floor.
April 10, 2014
Rated 4 out of 5 by kiki37 Perfect Proximity
I was working in LA/Manhattan Bch area and this hotel was in a perfect location for my travelling back and forth to stores. You could walk to the airport and the car rental locations if you needed to. Staff was great, friendly, offered upgrades and were totally accomodating. Hotel lobby and bar have a good vibe.
Only suggestion is that all your valet staff have suggetions to surrounding restaurants. We had to ask a few people to get information. But when we did it was a great recommendation.
Thanks again. I'll see you on my next business trip.
October 21, 2013
Rated 4 out of 5 by 49339 Great Hotel, Some Fundamental Issues
Our group stayed last week. One of our team was woken up to news his lock box items had been given out to someone else. This turned out to be untrue and a mistake, but really? Where are the checks and balances.
My service I received was great. I saw some abrassiveness with the staff that could be tuned up. Remember these folks are your customers. Patience should be key. Having stayed in hotels all over the place, I was actually very surprised to see the errors that were made this past week. I hope management listens and has a staff meeting.
December 18, 2012
Rated 4 out of 5 by Mattdycr Interesting...
I returned for a stay here Nov 1-3. One night was with points, and one was pre-paid. The first issue I had is that after the first night I had to come to the lobby, check out, and then check back in again because it was too separate reservations. I've never encountered this issue before, every other hotel has always linked the stays and kept me in the same room from check-in. There was also no platinum recognition in regards to upgrade. The hotel itself does the job, close to lax, nice gym, nice pool, decent rooms, but the front desk/and service line aren't exactly the friendliest of people, the cleaners however were always happy to say hi and ask your day was, oh, and the workers in the club lounge were great, too....all in all, a mixed stay.
November 4, 2012
Rated 3 out of 5 by RandyPB Poor room at LAX Gateway
I stayed in room 637 and found some conditions not up to par. The toilet seat was ready to fall off, the hot water handle and attached pipe were extremely lose which made it hard to operate, the mattress was far past it's usefull life. I was either on a peak or in a valley and it squeaked a lot. The desk chair was very dirty. The hotel is very nice, just not this room.
May 15, 2014
Rated 1 out of 5 by Cbulletbob Hotel Review
Very Friendly Staff and overall very clean facility.
June 2, 2014
Rated 5 out of 5 by Izumi Great staffs
Front desk staffs are excellent!!!!!! They remember me & so nice to me. I love Sheraton gateway in Los angels.
May 31, 2014