Rated 4 out of 5 by Jude14 Very close to aiport
I stayed here for 2 nights using SPG points, but I was given the option to ugrade to the club floor, which included evening snacks and continental breakfast. The first room allocated to me hadn't been cleaned! Although this was swiftly changed it was a pain as I had lots of heavy luggage to drag around. The pool area lacks privacy and has to be reached via the bar area.There is a frequent, free shuttle to the airport which is only a 5 minute ride away. I have stayed here many times and the hotel is in much better condition that others close by e.g Crown Plaza
September 29, 2013
Rated 4 out of 5 by swipecard Electronic room entry keys
Your swipe keys are good and better than most but still did not last the length of my stay. Had to get a new swipe key after my initial TWO swipe cards requested and received at check in would not let me into my room on the evening of the second day. Minor inconvenience as was only on the fifth floor.
July 4, 2014
Rated 5 out of 5 by Lafrequent Pleasant Surprise
Due to negative reviews I was hesitant to book this stay. I must say I was extremely pleased!! The hotel was clean , well appointed and the staff were both attentive and extremely friendly . The parking is a bit expensive and challenging if you don't valet but overall this hotel is highly recommended .
July 4, 2014
Rated 2 out of 5 by kendraplusone not what it used to be
In our first room the bathroom was dirty, wet towels, trash, food. Called Eddie who checked us in . 2nd room had hot wings from the night before by the front door. The room smelled like hot wings..gross. Talked to Eddie again who was very put off by our not liking the smell of hot wings. Gave us a room on the preffered floor (thought we were already a member for signing up for the club) same room only cleaner. Ate a ok breakfast 4 $20 at the breakfast bar but was told it was $10. Ask for the 14th floor only and skip Eddie if u can cause he really is tired .
March 15, 2012
Rated 4 out of 5 by Coug Great Staff, convenient to LAX
I have stayed at this hotel several times because it is a Sheraton and close to LAX.
Upon checkin we were assigned a room, unfortunately it was a double queen room instead of the king that was reserved. The desk resolved this by sending keys up to us, although that took several minutes. It would have been faster for me to go to the desk, but I appreciate the effort to save me the trouble. The staff at this location make every effort to resolve any issues.
The tub was very slow to drain, but this seems to be a typical experience for me at this location, it is unsettling to stand in deep water while showering.
Thank you for a nice stay, considering we arrived just after midnight. The quietness and comfort of the room fit our needs perfectly.
March 18, 2014
Rated 2 out of 5 by Warner32 Disappointed!
My stay at the Sheraton was the biggest disappointment to my weekend getaway. THe water coming out the bathroom faucet had an odor like sewage. The television malfunctioned all weekend. The billing process caused my account to be overdrawn which was due to the front desk not informing me of their billing process. ALL UNACCEPTABLE!
June 30, 2014
Rated 3 out of 5 by Sab10 Average Hotel
Hotel is close to the airport with a shuttle that runs 24 hours a day every 10 or so minutes so this is convenient. Concierge was also helpful. Rooms, service and amenities were average.
July 8, 2014
Rated 2 out of 5 by caity Unpleasant stay
I have stayed at this hotel before and had great service but this time it was different right from check in. I arrived by myself with three very large bags that were far too heavy for me to carry comfortably on my own. There was no bell person in sight to help out. There were two desk attendants and a line up when i arrived. Neither were polite or friendly and one was even quite rude to the guest in front of me when she stepped ahead before the agent was ready to deal with her. There were no explanations upon check in ("the elevator is there... the gym is there...") but I knew where everything was. They saw how much difficulty I was having with my luggage and didn't offer any assistance, just watched me awkwardly scramble to pick them up and barely make it to the elevator. When I arrived at my room with bags in tow, my key didn't work. I was so frustrated at the thought of having to haul these large bags back downstairs all by myself. I tried the card many times and no luck. Finally a staff member walked by, seeing I was having trouble with my key and bags and again didn't offer any assistance. I had to stop him and ask for help, at which point he was helpful in showing me that you have to bend the card and jam it in the door to open... that probably needs to be fixed and should be explained at check in. The room itself was clean and comfortable but I will question staying here again after this lack of consideration from all staff I encountered on this stay. i have previously had good experiences at the Sheraton LAX so this is unfortunate. There was one very polite bell boy who helped me bring my luggage to my car from the desk the next morning, which I appreciated.
July 18, 2014
Rated 4 out of 5 by YvesMM LA Paradise
This hotel is as close as you can get to the airport without having to go through TSA but yet, rooms are quiet. Staff definitely improved since last stay. Check in was swift and pleasant with agent very very cordial. I wished I had the gentlemen's name but he was a superstar.
Rooms very clean with ample room for extended stays.
Pool area very nice but hot tub out of commission due to unsupervised children exploring.
The restaurant ok but note the food is good but just pricey. Parking consistent with other LA area hotels.
April 28, 2014
Rated 5 out of 5 by K111 Excellent Customer Service
This hotel has great customer service.
November 25, 2011
Rated 4 out of 5 by BNMAY2013 Perfect for a Pre-Flight Night
Convenient airport shuttle service, pleasant and numerous public areas, good restaurant, hospitable staff and excellent beds - what's not to like?
July 9, 2014
Rated 4 out of 5 by Maisy1 Clean, comfortable, quiet and very convenient
This hotel is well located to the beaches and good shopping areas of LA. It is very comfortable, the beds are great and best of all the hotel is quiet. There is some airport noise bur not enough to be a problem and the internal noise is minimal, no flushing toilets or running pipes. The bathrooms are a bit tired and small and the rooms could do with refrigerators and in room safes. Voucher parking located behind the hotel is convenient. We have stayed at this hotel a number of times and it has always met our expectations.
April 26, 2014
Rated 1 out of 5 by tex45 What suck about this hotel
The last day when we been there they deactivate our keys really early in the morning by 8:00am non of our keys worked so we went to reactivate at front desk but after one time use they deactivate again same day we have some places to go in order to check out this is ridiculous never happen to my anywhere, even I worked for a very prestigiuos hotel as houskeeping supervisor and we never ever check out guests like you guys did to us this is really insulting and rude we should pay only half day of our last days because they kick us out very early. Bad
May 23, 2013
Rated 5 out of 5 by OrlandoTraveler23 Great Hotel with a great location
Enjoyed our stay. Room was clean, quiet and comfortable. Great location when youhave to catch an early flight out.
July 9, 2014
Rated 5 out of 5 by GRN75 Great Hotel
We had to stay an extra night in LA because of a flight delay. We found this Sheraton was close to the airport and rental car agency. Check in was fast, courteous. He gave us a credit for a movie to let the kids watch. Room was clean. We were exhausted after a week of sight seeing and the room service was fast, good food. I was worried about being so close to the airport that it would be too loud to sleep. That was not an issue my family slept great. This experience turned out better than the hotel we stayed at for the rest of our vacation.
February 25, 2014
Rated 4 out of 5 by kiki37 Perfect Proximity
I was working in LA/Manhattan Bch area and this hotel was in a perfect location for my travelling back and forth to stores. You could walk to the airport and the car rental locations if you needed to. Staff was great, friendly, offered upgrades and were totally accomodating. Hotel lobby and bar have a good vibe.
Only suggestion is that all your valet staff have suggetions to surrounding restaurants. We had to ask a few people to get information. But when we did it was a great recommendation.
Thanks again. I'll see you on my next business trip.
October 21, 2013
Rated 1 out of 5 by tony3566 Overcharged and nonresponsive
We stayed at this hotel due to it's close proximity to LAX and our early morning flights the next day. We checked in on a Sunday 6/29 to get a good night's sleep and utilize the shuttle service the next morning.
Check in was fine - the front desk even gave us a complementary credit at the beginning to try the hotel ammenities....this is where the trouble began.
We had dinner in the hotel lounge (Rendezvous) and while the food was very overpriced, we accepted that for what it was ($$$$ for 2 kids meals, a split of a fish and chips, a house wine and 2 draft beers) but upon checkout, we noticed that the our portfolio was charged 3 times for the same $$$$$. We recognized the mistake before we left the hotel and the front desk supposedly corrected the error.
Unfortunately, the next day (7/1), the hotel went ahead and reprocessed the overcharge again. I saw the cahrge on my AMEX and left multiple messages for the business office with no reply. I finally spoke to the manager on duty last week and spent 20 minutes on the phone with him as well explaining the issue. He apologized and said the credit would be processed ASAP and I would receive an acknowedgement once it was corrected.
As of 7/16 at 937am local time - no credit - no email - no response - I had no choice but to waste even more time and contest the charge with AMEX but at least I know it will get corrected now and I would be stuck paying $$$$ multiple times for 3 not very good meals.
Dissapointing. This experience with the business office took what should have been a good stay and soured the entire trip.
CHECK YOUR PORTFOLIO CAREFULLY and check your statement to ensure you were not overcharged by the hotel.
July 16, 2014
Rated 5 out of 5 by Julie84 Great customer service
Adrienne remembered me from my last visit and welcomed me warmly as she checked me in. Unexpected and very nice especially after a long flight.
July 6, 2014
Rated 4 out of 5 by Mattdycr Interesting...
I returned for a stay here Nov 1-3. One night was with points, and one was pre-paid. The first issue I had is that after the first night I had to come to the lobby, check out, and then check back in again because it was too separate reservations. I've never encountered this issue before, every other hotel has always linked the stays and kept me in the same room from check-in. There was also no platinum recognition in regards to upgrade. The hotel itself does the job, close to lax, nice gym, nice pool, decent rooms, but the front desk/and service line aren't exactly the friendliest of people, the cleaners however were always happy to say hi and ask your day was, oh, and the workers in the club lounge were great, too....all in all, a mixed stay.
November 4, 2012
Rated 4 out of 5 by 49339 Great Hotel, Some Fundamental Issues
Our group stayed last week. One of our team was woken up to news his lock box items had been given out to someone else. This turned out to be untrue and a mistake, but really? Where are the checks and balances.
My service I received was great. I saw some abrassiveness with the staff that could be tuned up. Remember these folks are your customers. Patience should be key. Having stayed in hotels all over the place, I was actually very surprised to see the errors that were made this past week. I hope management listens and has a staff meeting.
December 18, 2012
Rated 5 out of 5 by aewis February/March 2012
I stayed at this location twice, before and after a trip to the Dominican Republic. This hotel is a standout. At the beginning of the trip, once I had gotten thru security @LAX, at 5:30 am, I realized I had left a laptop computer in the room. In a panic, I called the hotel, explained my predicament, and was connected right away to the bellhop who had assisted me earlier that morning. Mr. Williamson checked my room, and sure enough found the laptop on the bed. I hopped back on the airport shuttle bus, went back to the Gateway, where Mr. Jorge (sorry I didn't get your last name) was waiting for me at the concierge desk with the laptop. I immediately hopped on to the same shuttle and got back in time to catch my flight to Miami. What a great staff!
April 21, 2012
Rated 4 out of 5 by BigBear22 Island of calm in a storm
When you have to just rest and get away from the craziness of airports, delays, travel nightmares...the Sheraton Gateway LAX is the gateway to rest. The staff is super friendly and I found them bending over backward to make sure I was comfortable and had all my needs met. I was exhausted, beat and feeling low but this place was a sanctuary for me from the tempest that raged outside. All I needed was a quick respite and this hotel was more than accomodating to that need. I will remember this sunny island next time I fly by, most certainly.
May 13, 2012
Rated 4 out of 5 by GRP1921 Great Location For LAX
We stayed just 1 night so we could catch our flight home the next day. The hotel is very close to LAX with the shuttle bus to Terminal 2 being less than 5 minutes. The shuttle ran regularly with no issues. I had rented a vehicle from Budget for our trip and after dropping the family off at the hotel I returned it and I was able to literally walk the 1 block back to the hotel. The outdoor pool has a fire pit and a few fire lanterns that really added to the environment. Lastly, the hotel obviously has high efficiency noise reducing windows as you seldom and barely heard planes. Only negative was that as a gold member I was not upgraded or even placed on a Starwood Preferred Guest floor. Disappointing though not the end of the world. Overall, good stay for our purposes.
April 7, 2014
Rated 4 out of 5 by robgra Second good experience.
This was my second stay in this hotel. Staff was friendly and responsive to my needs. I had a problem with internet conection in the room, that was solved swiftly. I was in a Club Room, and may be only one robe and few bathroom amenities are not enough for this kind of room. The lounge in the Club Floor was comfortable. And the best of all was an Italian restaurant (I do not remember the name), inside the hotel, that could easily compete with good restaurants placed in Italy in food, wines and price.
April 30, 2014
Rated 4 out of 5 by garytucson Nice hotel - convenient to LAX
We had a good experience here. The room was as described (King corner executive suite) and had a great view over the runways at LAX. We were concerned about noise from the airport, but the room was very noise-proof. They even comped access to the concierge lounge, which was a real plus for us. Parking is a problem, but we discovered an all-day lot right next door and parked all-day each day for half what the hotel wanted for valet parking on-site and we could even see the car from our room!
May 8, 2014
Rated 5 out of 5 by Lorich1 Excellent Stay
The Front Desk staff, Concierge and Restaurant staff were all excellent. I was in a corner suite and the room was great. I loved the lay out. I would definitely recommend.
July 2, 2014
Rated 3 out of 5 by Sean Great facilities, but front desk staff is inept
Fantastic fitness center and above average onsite restaurants. Unfortunately, the front desk staff is completely inept. Every time I check in, it takes ~20 minutes for 4-6 staff members to check in less than 10 guests. This trip, we asked for 2 keys, only one of which worked. The next morning, I tried to get the keys re-coded, but I didn't have my driver's license (as I was just leaving the fitness center). The desk clerk said that security would meet me at the room and would give me a key. I even double checked with her to confirm that security would give me new keys. When security met me 10 minutes later, I received no keys and was told that security can't make keys. As a result, it took a third wait in the front desk line to get working room keys.
June 6, 2013
Rated 4 out of 5 by TK13 Incident handled well
Shortly after checking into our room, we noticed a very bad smell in our floor's hallway near our room. I reported this to guest services. They indicated that a housekeeper would be up there to freshen up the area. I had to call a second time as the smell worsened and they assured me it would be taken care of. Finally, on a third call, I asked to be moved to another room. The third person I spoke with was very nice and promptly sent a bellman to our room with new keys. I had to return to the room for one more item. At that time there was a member of the housekeeping staff and also there were two security staff at the door of the person who was causing the issue. It was nice to see they were taking action to remove the cause. The security staff members were dressed very professionally and asked me some questions as I passed by. I felt confident that they would handle the situation. The new room was satisfactory although the bathroom door would not completely shut. The rooms felt clean and well stocked. Most of the staff at front desk was helpful - one, however, made us feel rushed as he was trying to get us out of the way so he could help an SPG guest who walked up behind us. Dining staff nice - we got an incorrect item, they corrected it right away. The housekeeping staff member I met in the hallway was very nice. The valet staff member out front was very helpful and friendly. The free airport shuttle was primarily the reason we chose this airport and it worked out well though we did have to wait a bit for the shuttle. But we anticipated this and arrived out front early. Overall despite the "incident" we encountered after check in - it was a pleasant stay, the food in the restaurant was good, staff helpful and friendly and the convenience to the airport would prompt me to recommend it and to stay again when I have the need to do so.
July 14, 2014
Rated 4 out of 5 by Jillc Noice and no water for SFG members?
Hotel was fine, and in fact I have used this for my groups twice in the past. Unfortunately this time there was a party on my floor with yelling and doors slamming until 2:30am. As an SPG member, I usually have complimentary water in the room, but none this time. I also asked for a room near an elevator, and ended up with a room very far away. By the time I lugged my 3 bags there, I was too tired to do anything more with it. Staff was great, bed comfy and my last suggestion, add OWN TV (Opray Winfrey Network) in your CABLE line-up!
December 18, 2012
Rated 5 out of 5 by Annalee Awesome Hotel...Great Location
The hotel is right next to LAX, and not a far drive from Venice Beach or the Santa Monica Pier. The staff was very friendly, and the room service/bar food was the best I've ever had in a hotel. We met some awesome people, including some of the builders/filmers for the X Games, and ended up staying almost an extra week because we enjoyed our stay so much. I will definitely be staying here again! The fitness center was nothing short of amazing and the pool was heated to a wonderful temperature so we could swim comfortably at night.
July 6, 2012