Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • United States
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Rated 3.8 out of 5 by 590 reviewers.
Rated 5 out of 5 by Great representation of what you should expect from Sheraton From the moment we arrived, we were greeted warmly and professionally. We were in town for Jazz Fest and it was extremely busy and hurried. Staff made us feel relaxed and comfortable. Big smiles from everyone - from Bellman to room hostess to bartender! Room was clean and smelled fresh! April 30, 2014
Rated 4 out of 5 by Weekend get away The staff was exceptionally kind and helpful. The valet parking was average, and as others have noted the night security check for elevator access to hotel guest areas was received well by all. The room was a bit stuffy for lack of air circulation, and for the price seeing mold in the tub grout was a bit disturbing. The rest of the hotel is very nice and conveniently located. If you are Gold or Platinum lvl SPG member don't be surprised if your are unable to book Club lvl rooms less than 90 days in advance. This hotel stays full. March 31, 2014
Rated 5 out of 5 by Outstanding Location This hotel met all of our needs, the staff from the Bellman to the Hotel manager were outstanding. The only two negative experiences we had was the Lobby Bar did not know how to set a table for an evening meal when the normal resturant was booked for a private party and the other was the kitchen was not well managed. They didn't know what the menu description of a item was and what they served and the were not prepared to meet the needs of the guest at the breakfast buffet as man item were always out or were before the line would get thru. We had a fantastic stay. March 6, 2014
Rated 4 out of 5 by Drip Drip noise in wall all night...very poor sleeping conditions. All else okay. May 4, 2014
Rated 3 out of 5 by This hotel needs better staff I recently stayed at this hotel for a conference. At first glance, the hotel seemed to be perfect. However, it all started to go downhill when I started to ask the staff a few simple questions. Not only did the staff have no idea where certain conference events were held but also they oddly refused to ask their manager about it. Needless to say, I spent most of my time running around the hotel trying to find where I was suppose to go for the conference. Moreover, the concierge led us to extremely tourist-y places when we indicated that we wanted to experience local things. I would recommend staying at this hotel but the hotel definitely needs to get better staff, or at least staff who know how to answer a customer's question. March 10, 2014
Rated 2 out of 5 by Drip, Drip, Drip The bathroom that we had was one of the worst that I have ever stayed in. First you had to hold the flush lever until the toilet decided it was going to flush all the way. Second you could not turn the water for the tub off. It was not just a drip here and a drip there but a constant slow run of water. Added to that was the TV service which decided to turn off in the middle of a program more than once. Now for the good side. The staff were as helpful as they could be. On more than one occasion I asked for directions and was given almost step by step directions as to where I was going as well as things to look for while I was walking. That way I saw a few things that I could have missed. July 30, 2013
Rated 3 out of 5 by Staff need a lesson in hospitality... Although the comfort of the room was really good, the hotel staff from the front desk clerk who checked me in to the security person near the elevators left a lot to be desired. The security person went so far as to tell us our room key was not for the Sheraton Hotel and asked if we were lost...Really???? I also really disliked the way the elevators work in this hotel. Super annoying that you have to enter your floor and wait for a specific car to arrive...Took forever..... April 10, 2014
Rated 5 out of 5 by Love it!!! My favorite spot :) Thus far this is a great hotel...i really enjoyed my stay,from valet to checking in & out.. Everyone was courteous and professional... The facility is very well maintained and when you enter the lobby its very refreshing and smells really good :) My room was perfect,couldn't ask for a better place to stay... I would recommend this hotel to all my family & friends.... Just lovely!!!!! Keep up the good work :) August 20, 2013
Rated 4 out of 5 by The service was great considering you were handleing 800 of us The service was great,when I had a problem it was dealt with promply .The only weak point was the food,it was very sub par .especally the dessert & morning baking . I ate five meals in your hotel. Eggs pasty, too many carbs not enough healthy catering choices.Nobody liked the dessert ! April 26, 2014
Rated 4 out of 5 by Overall good experience The hotel itself was great as far as the rooms and service are concerned. The only negative aspect of my stay was the food provided by the Sheraton at the conference. One would assume that any item an organization chooses from the menu would actually taste good regardless but that was not the case. The continental breakfast should include at least 1 hot item. Lunch/Dinner plating was not plating and further more lacked flavor. Honestly, I've had better food from Sodexo. April 9, 2014
Rated 3 out of 5 by Great Location Great business hotel located a block from the French Quarter. The hotel facilities, staff and meeting areas are great. May 1, 2014
Rated 3 out of 5 by NIce, but... The hotel was nice, but I didn't feel it was very clean. The pillows looked stained and dirty, there was an annoying pecking sound that went on three nights, the dog across the hall would bark, and even thought I used the Green initiative, the staff did not supply wash cloths, coffee, and cups as they should have. I had to call them two different days to ask for supplies. The food prices were too high, especially in the bar. $12 for a house wine is a bit much! April 10, 2014
Rated 3 out of 5 by very, very loud There were several rooms parting very loudly on our floor. We called security twice which did help. The few people left would occasionally wake us up throughout the night. It seemed like these people should have been kicked out. There was no place to have breakfast in this hotel. April 25, 2014
Rated 2 out of 5 by New Orleans Vacation I typically stay at Sheratons on business and leisure. I have been to this location before and was surprised at the poor experience I had. There was no one incident but overall, there were just long lines to get check in. My bathroom had terrible water pressure, hair in the bath tub upon arrival. Our door lock consistently had issues with our key even though we weren't putting them near cell phones/credit cards. The door lock would open whenever it felt like it so we had to go to the front desk at least twice a day per our stay. This and the long lines added up a wait time. February 6, 2014
Rated 5 out of 5 by Neume Hotel staff was fabulous! From the time we checked-in, Teresa provided us with several options. Virin and club lounge team, provided great service! Great location! In the past I would stay at other properties on Bourbon St., however, this Sheraton is my new hotel of choice now when staying in New Orleans! Hats off to the GM! He runs a wonderful operation with a wonderful team of co-workers! August 27, 2013
Rated 5 out of 5 by This hotel has great features The location of the hotel in New Orleans is perfect right on the main street..The staff were helpful kind and overall smiles.. I will be staying there again if not every year/time Im in New Orleans... April 28, 2014
Rated 3 out of 5 by Great Location Fantastic location, close to everything which certainly commands the rate but there were some disappointments: Check in was extremely slow. Three of us arrived together but were assigned rooms on the 9th, 11th and 17th floor. The rooms were small but had a great city view, unfortunately the room window was absolutely filthy (on the ouside). If you desire a hotel with a great location and don't mind paying for it, this is for you. While the Sheraton will not win and cutsomer service awards it was satisfactory. March 27, 2014
Rated 3 out of 5 by Some good; some needs improvment I chose this hotel primarily because I'm SPG Gold and for its location (just outside the FQ). My biggest complaints are with the valet and bellmen. We waited entirely too long after we pulled up in the driveway for some attention...and we were the only car there. Obviously, I would have understood if it was busy, but we were literally the only ones there. I also experienced very long (20 min) waits for my car to be brought down. Eventually, it was explained that I needed to be specific if I was going to need access to my car, because they park them offsite sometimes. Thanks, but no one ever told me that, so how would I know? I was intentionally ignored when I stood in the SPG line to check in...meaning that the desk clerk kept her head down for several minutes while I just stood there. Finally one of her colleagues from the regular side stepped in to assist me. However, I did get a room that met my requests for quiet and that was much appreciated. April 21, 2014
Rated 3 out of 5 by recent stay The hotel room was not that clean, the housekeeping staff was not responsive, the noise level from the next room was severe...very disappointed. Front desk staff as well as catering was outstanding. April 26, 2014
Rated 4 out of 5 by Wet floors and waited 25 minutes for security to let me in my room I originally checked into a room on the 40th floor and was really excited to have such a great room, near the elevator with a wonderful view. Soon after unpacking, I discovered the bathroom shower faucet would not stop running. Not just a drip-running. Couldn't turn it off. Then, as I was putting clothes away, I noticed the floor was wet. A huge section of the floor in front of the closet was just wet and gross. I moved rooms to the 34th floor. I locked myself out of my room as I was getting a towel from housekeeping. She was wonderful an called right away for me, however, I waited 23 minutes for someone to come. She was very apologetic but security wasn't. Nice hotel in a great area, but I'd think twice before coming back February 13, 2014
Rated 5 out of 5 by Hotel and Staff are top tier! First let me say we had booked two nights at the Sheraton in Metairie, but thought we would ask if we could move to this location on the same day (I didn't expect that would happen with it being Halloween weekend). Well the Sheraton CS is top notch and made this happen for us with no problems! Thank you. This hotel had excellent service; we were upgraded for free to a suite which was absolutely beautiful, clean, and had a view of Canal St. and the river. The Club Lounge was clean and the food was delicious. The only minimal issue we had, was that some of the channels in on the TV would not tune. (But who cares, we weren't there to watch tv). Thanks for a pleasurable stay. Sheraton continues to impress!! November 6, 2013
Rated 3 out of 5 by Food & beverage costs I thought your prices in the bar and restaurant were ridiculously exorbitant. As a result we did not eat at the restaurant . We also did not use the bar facility after a $47.oo charge for 4 drinks on our first day. We were with a Navy ship association, not a corporate expensed trip. The trip was tarnished by your pricing, not to mention the valet parking situation with no in and out parking. and the cost. The positive was your Green program for maid service, even though we had to request coffee and ran out of Kleenex and almost ran out of toilet paper before cleaning day arrived. September 17, 2013
Rated 3 out of 5 by Fine hotel, conveniently located The Sheraton New Orleans is a fine hotel, centrally located in downtown New Orleans. It's a big hotel, and New Orleans almost always has something going on during the weekends--a convention, or a festival, or whatever. That can cause the hotel to get really crowded, and feel overwhelming in the lobby. Other than that, it's a fine base for exploring an incredible city. April 14, 2014
Rated 5 out of 5 by This Hotel hosts a wonderful conference. The staff at this hotel were genuinely happy to help you and you could feel & see their sincerity. Our room was very close to the elevator which was nice. The food in The Pelican bar was amazing - our hats off to the Chef! And our Gala wait staff was at our every beckon call. An excellent 3 day event place. August 25, 2013
Rated 3 out of 5 by Wake up call missed I always have a great experience, however I requested a wake up call, and did not receive as requested. April 25, 2014
Rated 3 out of 5 by Poor staff Check in time is 4 pm. We arrived after 10 hour drive at the hotel at 5 pm. Room was not ready and no parking on site. Staff could have cared less. We told they were cleaning the room. In the mean time we drove to a parking garage half a mile away to park. Room still wasn't ready so we had to change and get ready in the lobby bathrooms. Room was finally ready at 630 pm. We arrived at our room to she they were still inside cleaning it. Staff did nothing to help with the inconvenience. Now I am a gold card member and stay a lot of places. This is one I don't recommend January 5, 2014
Rated 2 out of 5 by Might as well been in a motel Check in was easy. The elevator system wasn't explained and I had to seek someone to help me. You have to pay for internet service and it was slow and not available when I was attending my conference in the same building! The room had no sound proofing. I listened to the TV next door, the ice machine and other patrons in the hallway, the alarm on the person below me. Oh and there was a prong stuck in an outlet. April 7, 2014
Rated 1 out of 5 by disappointing No one greeted or offered assistance upon my arrival. The front desk personnel were not friendly. I was asked if I were a Starwood Preferred Guest but when I say 'no' there was no mention as to how I could become one. I called about a problem with the television so they sent a technician who had no idea what the problem was and never resolved the issue. Later, when I went down to the desk, I was told they would check into it. Nothing was ever done to remedy the problem. As I was going out later that day, they were locking the side entrances. I spoke briefly about the weather. Not once did he say I could not return through the same entrance. Another guest called for someone to unlock the door to let us in because it was raining and we didn't want to walk around to another entrance. They had locked the doors early because of the weather but never let any of us know we could not reenter. There were other issues with the reservation as well. Just an overall disappointment of service. April 16, 2014
Rated 3 out of 5 by Cleaning staff issue I had one issue with my stay. I had a 4-tooth bridge break off a tooth while in New Orleans so I wrapped it in a napkin and left it on my dresser. One of the cleaning staff threw it away when they cleaned my room. As I told the manager, they should not be throwing away anything on the dressers or vanity counters until people check out of their room. I now have to go through the expense of replacing it with implants, but they can't use the old bridge to help with making the new teeth. March 22, 2014
Rated 1 out of 5 by Overall experience Changed rooms thrice in two nights. Shower cold water only. Bathroom door ajar, did not close. Had to rekey 3 times in one day. Manager on duty response not acceptable. Offered $ 50 reduction, was not implemented. Absolute worst hotel experience. April 19, 2014
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