Rated 1 out of 5 by Dattoo72 HORRIBLE PLACE
I was on the 44th floor, TV did not work, Elevators did not work for the entire stay, had to use the stairwell, power was off for full day, could not relax in the room.
Management did nothing or offer anything for the inconvenience of the stay! Upon check out, they asked if I was inconvenienced? Then offered some ridiculous points to their club program - REALLY? I said, NO! They then asked what would you like for us to do then? I have yet to see any promised room credit! I will never stay there again nor do I recommend the place!
June 23, 2014
Rated 5 out of 5 by Mudhen57 Best Hotel in New Orleans
We have stayed at several hotels on this 15 day trip we took and this was by far the best. All hotel staff were very friendly and quick to help with all our needs. We were there for a convention and during the busiest part for your bellmen, Brian took very good care of us. He was there to unload our car and there to help us load up. Andrew also help with our luggage. Very nice people !!!!!
July 21, 2014
Rated 5 out of 5 by Neume Neume
Hotel staff was fabulous! From the time we checked-in, Teresa provided us with several options. Virin and club lounge team, provided great service! Great location! In the past I would stay at other properties on Bourbon St., however, this Sheraton is my new hotel of choice now when staying in New Orleans! Hats off to the GM! He runs a wonderful operation with a wonderful team of co-workers!
August 27, 2013
Rated 4 out of 5 by AirMowbs Sweating in NOLA
Nice property and great location...for NOLA. Lots of homeless and panhandlers right outside the hotel but...it is Aug in the South so...who goes outside
August 1, 2014
Rated 3 out of 5 by Biglos The hotel Had construction going on
The hotel had construction going on and I wanted to rest during the day, but the noise was so loud it really bothered me. The hotel is located in a great part of New Orleans on Canal ST so getting to different attraction throughout the city is quite easy. The hotel told me they had a computer glitch the day after my check in and the two rooms i had pre-paid for were charged to my American express card again.
The over-all experience was ok, nothing to write home about however.
July 8, 2014
Rated 4 out of 5 by karen301 Hotel nice However
We arrived at 1 am in the morning after traveling all day to find out that our room was given away even after I called twice to let them know that we wouldn't be their until 1am on Sat March 1st By the time we got into a room that had no beds in it and had to go back to the desk again and fought to get beds in the room it was about 4am which just ruined the next day as well as the night of arrival I think we should not be charged for that first night stay However I would like to say that the Hotel itself was beautiful and the stall on a whole were very nice The manager did try his best to make us happy unfortunetly without rooms available it was almost impossible to do that as you can well understand
March 7, 2014
Rated 2 out of 5 by Georgia63 Elevator disasters
The elevator system is terrible, people stuck or could not get up or down.
The "going green" was not fully explained and living in a room full of trash was not desirable. On the 4th day, when someone finally came in they did not even change a dirted sheet, or leave the proper linens .
The tour desk lady was excellent and very helpful. The front desk people were courteous and helpful.
July 20, 2014
Rated 3 out of 5 by SLMAalexis Rooms Needed Cleaning
I travel for work and am in and out of hotels all the time. When I went into the restroom to bathe, I noticed hairs on the toilet and in the shower that were not mine. There also seemed to be more scum than normal.
My colleague mentioned there was a giant stain on one of the beds (bedding) in his room- he thought it could have been coffee.
I'm not totally anal about some of these things, and I did chalk it up to "being in New Orleans," however, that being said, we were in New Orleans, so clean is comforting!
June 27, 2014
Rated 5 out of 5 by Jenn2001 Ideally located and great staff!
From the moment that I drove up to the valet station to the moment I left it 3 days later, my experience with the Sheraton was superb.
The staff was friendly and accommodating. Since my room wasn't ready, they provided me with access to the Executive Lounge. My room was spacious and well appointed, with full length windows and large bathroom.
Overall, the hotel is located in the perfect spot with access to the trolley and easy walking distance to many of the New Orleans attractions.
Highly recommend this hotel for anyone traveling to New Orleans for business or pleasure.
May 5, 2014
Rated 3 out of 5 by DMCWB Good Location But Mixed Experience
When we arrived we were given a good room on a high view with a lovely view over the river. Unfortunately, when we arrived in our room, the bathroom was not clean. We called guest services and we were told this would be dealt with immediately. We left for a drink at the hotel bar and returned 90 minutes later to find that no one had been by yet. The bathroom was then cleaned within 30 minutes - after a second call to guest services.The first night we received 3 unrequested wake up calls between 2:30 and 3:30am - so not a good first night. Our only other real issue was a fuse blew in our bathroom while using the hair dryer but this was fixed within 15 minutes. Overall an attractive Sheraton in a convenient location - but needs to iron out the service/ quality control issues.
June 26, 2014
Rated 5 out of 5 by Gajendranathan Your ATM stinks
You should update the ATM at your hotel. Getting money out of it is impossible. I walked up to a restaurant out side and got money faster. Only bad thing.
May 19, 2014
Rated 3 out of 5 by Robbo123 What a shame
Having stayed in this hotel many times and had the team join me I was disappointed by wet patches on the carpets, lifts not working and a strong smoke smell in a non smoking room. I am not sure what went wrong - good gym though.
July 28, 2014
Rated 4 out of 5 by jck9999 AHEA A Convention
Door key didn't work Reloaded 3 times still didn't work Electrician needed, requested and never arrived
Catered luncheon - ni salad, no bread plate, one dish dinner - chicken fried and inedible
restaurant service was poor
July 27, 2014
Rated 5 out of 5 by Chip2Stan SPG Program Benefits
The service you get as a non-member is great, but they different ways they treat SPG folks extra special are terrific. I upgraded to club level and the perks are worth it, especially if you are in town on business for an extended period of time.
July 26, 2014
Rated 5 out of 5 by Frisko This hotel is a complete package.
The staff, room, and food & beverage were all quality items. We thoroughly enjoyed out stay. We are already trying to make plans to bring the family for a visit around Christmas.
July 28, 2014
Rated 5 out of 5 by jhathawaytn Hotel and Staff are top tier!
First let me say we had booked two nights at the Sheraton in Metairie, but thought we would ask if we could move to this location on the same day (I didn't expect that would happen with it being Halloween weekend). Well the Sheraton CS is top notch and made this happen for us with no problems! Thank you.
This hotel had excellent service; we were upgraded for free to a suite which was absolutely beautiful, clean, and had a view of Canal St. and the river. The Club Lounge was clean and the food was delicious. The only minimal issue we had, was that some of the channels in on the TV would not tune. (But who cares, we weren't there to watch tv). Thanks for a pleasurable stay. Sheraton continues to impress!!
November 6, 2013
Rated 4 out of 5 by BobtheVoice Convention Hotel???
As a convention hotel, the facilities were lacking, i.e. No restrooms available on ballroom and meeting room floors (4th and 5th floors). Food provided to convention-wide meals were bland and lacked diversity, I.e. Had almost same salads & vegetables for each meal and entree was not warm, and with beverage service slow or non-existent.
Guest rooms were adequate as were common area amenities and services.
July 14, 2014
Rated 2 out of 5 by Miniman Never Again
Construction noise woke up us at 4:30 A.M. on two mornings! Every day I had to chase down a maid to obtain something that wasn't replaced when the room was cleaned. One morning I returned to find the Maid staring out the window while she was on her "Pink" cellphone! I also didn't care for the fact that some maids closed the doors when they were in the room.
July 19, 2014
Rated 4 out of 5 by OldiebutGoodee This hotel had great amenities
The hotel was centrally located. The lady at the guest desk was very helpful. The elevators were readily available. Our room bed was VERY comfortable.
July 28, 2014
Rated 4 out of 5 by Buttermilk Great Hotel Stay
We had a great hotel stay here recently for the Essence Music Festival. Everyone was a great help especially the Chef, April, in the breakfast buffet area. She went overboard to help us and she was exceptionally sweet. Only problem we had was with keys working to room when we first got there and keys to the lounge, but got those fixed. Also, the frig did not get very cold, but otherwise everything was great. Great view from room.
July 10, 2014
Rated 3 out of 5 by Stevied Food & beverage costs
I thought your prices in the bar and restaurant were ridiculously exorbitant. As a result we did not eat at the restaurant . We also did not use the bar facility after a $47.oo charge for 4 drinks on our first day. We were with a Navy ship association, not a corporate expensed trip. The trip was tarnished by your pricing, not to mention the valet parking situation with no in and out parking. and the cost.
The positive was your Green program for maid service, even though we had to request coffee and ran out of Kleenex and almost ran out of toilet paper before cleaning day arrived.
September 17, 2013
Rated 5 out of 5 by Vett10 This Hotel hosts a wonderful conference.
The staff at this hotel were genuinely happy to help you and you could feel & see their sincerity. Our room was very close to the elevator which was nice. The food in The Pelican bar was amazing - our hats off to the Chef! And our Gala wait staff was at our every beckon call. An excellent 3 day event place.
August 25, 2013
Rated 3 out of 5 by SteveCPA Not quite up to expectations
Our recent stay at the Sheraton New Orleans left me a little disappointed, primarily because the service in the lobby bar area was very slow and the food was just OK. The hotel also apparently has no large-sized suites to use for hospitality rooms. On the positive side, the club lounge on the 42nd floor served an excellent breakfast daily, with comfortable surroundings.
July 16, 2014
Rated 5 out of 5 by LeeGee In the heart of history
Beautiful facility in the center of New Orleans excitement. Gaming, great food, amazing history surround this property and all are outshined by the service quality of the hotel staff. This is THE place to stay in New Orleans.
July 24, 2014
Rated 2 out of 5 by SaSweetari New Orleans Vacation
I typically stay at Sheratons on business and leisure. I have been to this location before and was surprised at the poor experience I had. There was no one incident but overall, there were just long lines to get check in. My bathroom had terrible water pressure, hair in the bath tub upon arrival. Our door lock consistently had issues with our key even though we weren't putting them near cell phones/credit cards. The door lock would open whenever it felt like it so we had to go to the front desk at least twice a day per our stay. This and the long lines added up a wait time.
February 6, 2014
Rated 4 out of 5 by Jimundo Hotel in the Heart of the City
This hotel is nicely located in New Orleans. Just outside the French Quarter, walking distance to many locations and comfortable. The trolly is in the center of the street for easy access to points not walkable. I enjoyed my stay here and would book this hotel if I ever return to New Orleans.
July 21, 2014
Rated 5 out of 5 by DT50 Down in Town
Great Location...steps from the French Quarter...several great restaurants nearby.
July 28, 2014
Rated 5 out of 5 by OkNOLA supported a great conference
The facility and staff supported our 600 plus conference with great food and service.
July 28, 2014
Rated 4 out of 5 by GlobeTrotter12 Great location and amenities
I have stayed at this particular hotel a few times (Sheraton New Orleans). I always stay on the club floors at hotels and the service/staff there were great and friendly. My main issue was not being able to get through to departments and being put on hold for a long time. At one point I was on hold for 20 minutes just waiting to connect/call to another guest room and also a 15mins to reach someone in housekeeping (and then had to end up calling back two hours later because my requested items still had not arrived at room). My suggestion is that the hotel come up with a workaround for being able to directly call whatever number/dept you need instead of going through guest services. e.g. If I want to call room 4218 I should be able to dial 8+4218 on the room telephone instead of having to call guest services and then waiting for someone there to answer the phone to connect me.
July 10, 2014
Rated 5 out of 5 by MD37 Great Location
All in all my stay was great, this facility was chosen by the National Exchange to host our annual convention. Food, beverage and facilities all met with my approval. The one negative comment is that the rug in my room (4125) was extremely dirty and if you walked barefoot your feet would become black. The rug was dirty and sticky to the touch of your feet.
July 15, 2014