Rated 3 out of 5 by Camille312 Some good; some needs improvment
I chose this hotel primarily because I'm SPG Gold and for its location (just outside the FQ).
My biggest complaints are with the valet and bellmen. We waited entirely too long after we pulled up in the driveway for some attention...and we were the only car there. Obviously, I would have understood if it was busy, but we were literally the only ones there. I also experienced very long (20 min) waits for my car to be brought down. Eventually, it was explained that I needed to be specific if I was going to need access to my car, because they park them offsite sometimes. Thanks, but no one ever told me that, so how would I know?
I was intentionally ignored when I stood in the SPG line to check in...meaning that the desk clerk kept her head down for several minutes while I just stood there. Finally one of her colleagues from the regular side stepped in to assist me.
However, I did get a room that met my requests for quiet and that was much appreciated.
April 21, 2014
Rated 3 out of 5 by arfyy recent stay
The hotel room was not that clean, the housekeeping staff was not responsive, the noise level from the next room was severe...very disappointed. Front desk staff as well as catering was outstanding.
April 26, 2014
Rated 5 out of 5 by Nada80 Love it!!! My favorite spot :)
Thus far this is a great hotel...i really enjoyed my stay,from valet to checking in & out.. Everyone was courteous and professional... The facility is very well maintained and when you enter the lobby its very refreshing and smells really good :) My room was perfect,couldn't ask for a better place to stay... I would recommend this hotel to all my family & friends.... Just lovely!!!!! Keep up the good work :)
August 20, 2013
Rated 3 out of 5 by azcheesehead Great Location
Fantastic location, close to everything which certainly commands the rate but there were some disappointments: Check in was extremely slow. Three of us arrived together but were assigned rooms on the 9th, 11th and 17th floor. The rooms were small but had a great city view, unfortunately the room window was absolutely filthy (on the ouside). If you desire a hotel with a great location and don't mind paying for it, this is for you. While the Sheraton will not win and cutsomer service awards it was satisfactory.
March 27, 2014
Rated 2 out of 5 by SaSweetari New Orleans Vacation
I typically stay at Sheratons on business and leisure. I have been to this location before and was surprised at the poor experience I had. There was no one incident but overall, there were just long lines to get check in. My bathroom had terrible water pressure, hair in the bath tub upon arrival. Our door lock consistently had issues with our key even though we weren't putting them near cell phones/credit cards. The door lock would open whenever it felt like it so we had to go to the front desk at least twice a day per our stay. This and the long lines added up a wait time.
February 6, 2014
Rated 5 out of 5 by Neume Neume
Hotel staff was fabulous! From the time we checked-in, Teresa provided us with several options. Virin and club lounge team, provided great service! Great location! In the past I would stay at other properties on Bourbon St., however, this Sheraton is my new hotel of choice now when staying in New Orleans! Hats off to the GM! He runs a wonderful operation with a wonderful team of co-workers!
August 27, 2013
Rated 4 out of 5 by anitapampers Wet floors and waited 25 minutes for security to let me in my room
I originally checked into a room on the 40th floor and was really excited to have such a great room, near the elevator with a wonderful view. Soon after unpacking, I discovered the bathroom shower faucet would not stop running. Not just a drip-running. Couldn't turn it off. Then, as I was putting clothes away, I noticed the floor was wet. A huge section of the floor in front of the closet was just wet and gross. I moved rooms to the 34th floor.
I locked myself out of my room as I was getting a towel from housekeeping. She was wonderful an called right away for me, however, I waited 23 minutes for someone to come. She was very apologetic but security wasn't.
Nice hotel in a great area, but I'd think twice before coming back
February 13, 2014
Rated 3 out of 5 by Templea Wake up call missed
I always have a great experience, however I requested a wake up call, and did not receive as requested.
April 25, 2014
Rated 3 out of 5 by JacobP Fine hotel, conveniently located
The Sheraton New Orleans is a fine hotel, centrally located in downtown New Orleans. It's a big hotel, and New Orleans almost always has something going on during the weekends--a convention, or a festival, or whatever. That can cause the hotel to get really crowded, and feel overwhelming in the lobby. Other than that, it's a fine base for exploring an incredible city.
April 14, 2014
Rated 5 out of 5 by jhathawaytn Hotel and Staff are top tier!
First let me say we had booked two nights at the Sheraton in Metairie, but thought we would ask if we could move to this location on the same day (I didn't expect that would happen with it being Halloween weekend). Well the Sheraton CS is top notch and made this happen for us with no problems! Thank you.
This hotel had excellent service; we were upgraded for free to a suite which was absolutely beautiful, clean, and had a view of Canal St. and the river. The Club Lounge was clean and the food was delicious. The only minimal issue we had, was that some of the channels in on the TV would not tune. (But who cares, we weren't there to watch tv). Thanks for a pleasurable stay. Sheraton continues to impress!!
November 6, 2013
Rated 4 out of 5 by bigzeek Great Service
The Valets were very nice. The Front Desk People were very flexible during check in. The remote went on me during my visit and a remote was brought right up to me.
April 22, 2014
Rated 1 out of 5 by PWF1223344 Overall experience
Changed rooms thrice in two nights. Shower cold water only. Bathroom door ajar, did not close. Had to rekey 3 times in one day. Manager on duty response not acceptable. Offered $ 50 reduction, was not implemented. Absolute worst hotel experience.
April 19, 2014
Rated 1 out of 5 by darra disappointing
No one greeted or offered assistance upon my arrival. The front desk personnel were not friendly. I was asked if I were a Starwood Preferred Guest but when I say 'no' there was no mention as to how I could become one.
I called about a problem with the television so they sent a technician who had no idea what the problem was and never resolved the issue. Later, when I went down to the desk, I was told they would check into it. Nothing was ever done to remedy the problem. As I was going out later that day, they were locking the side entrances. I spoke briefly about the weather. Not once did he say I could not return through the same entrance. Another guest called for someone to unlock the door to let us in because it was raining and we didn't want to walk around to another entrance. They had locked the doors early because of the weather but never let any of us know we could not reenter.
There were other issues with the reservation as well.
Just an overall disappointment of service.
April 16, 2014
Rated 2 out of 5 by goose22 Might as well been in a motel
Check in was easy. The elevator system wasn't explained and I had to seek someone to help me. You have to pay for internet service and it was slow and not available when I was attending my conference in the same building! The room had no sound proofing. I listened to the TV next door, the ice machine and other patrons in the hallway, the alarm on the person below me. Oh and there was a prong stuck in an outlet.
April 7, 2014
Rated 4 out of 5 by Richardhk VERY GOOD
For a very large hotel, I was very pleased with the Sheraton New Orleans. The check in staff was excellent and very courteous. The rooms were recently done over and very nice. The location was excellent. Overall, a very pleasant experience. I would stay there again.
April 18, 2014
Rated 3 out of 5 by Stevied Food & beverage costs
I thought your prices in the bar and restaurant were ridiculously exorbitant. As a result we did not eat at the restaurant . We also did not use the bar facility after a $47.oo charge for 4 drinks on our first day. We were with a Navy ship association, not a corporate expensed trip. The trip was tarnished by your pricing, not to mention the valet parking situation with no in and out parking. and the cost.
The positive was your Green program for maid service, even though we had to request coffee and ran out of Kleenex and almost ran out of toilet paper before cleaning day arrived.
September 17, 2013
Rated 4 out of 5 by Brandy72653 Nice Hotel
The hotel is very nice and comfortable. I would recommend this to anyone staying in New Orleans. Staff was very friendly and accommodating. The fire alarm did go off during our stay (only in our room) but staff promptly took care of the issue.
The worst part of the say was in the late evenings. The amount of homeless people in the street off Canal, was difficult to see.
April 10, 2014
Rated 3 out of 5 by BAED79 Cleaning staff issue
I had one issue with my stay.
I had a 4-tooth bridge break off a tooth while in New Orleans so I wrapped it in a napkin and left it on my dresser. One of the cleaning staff threw it away when they cleaned my room. As I told the manager, they should not be throwing away anything on the dressers or vanity counters until people check out of their room. I now have to go through the expense of replacing it with implants, but they can't use the old bridge to help with making the new teeth.
March 22, 2014
Rated 5 out of 5 by Vett10 This Hotel hosts a wonderful conference.
The staff at this hotel were genuinely happy to help you and you could feel & see their sincerity. Our room was very close to the elevator which was nice. The food in The Pelican bar was amazing - our hats off to the Chef! And our Gala wait staff was at our every beckon call. An excellent 3 day event place.
August 25, 2013
Rated 5 out of 5 by Snooki Impeccable service, fantastic club lounge and friendliest staff ever
This is one of the finest hotels for service, efficiency and responsiveness, compared to all 5-star hotels in which I have stayed and worked. Staff is uber-friendly, courteous and knowledgeable. While the sleeping rooms are not oversized, they are extremely comfortable and provide for a good night's sleep.
April 14, 2014
Rated 3 out of 5 by Christx2ga Poor staff
Check in time is 4 pm. We arrived after 10 hour drive at the hotel at 5 pm. Room was not ready and no parking on site. Staff could have cared less. We told they were cleaning the room. In the mean time we drove to a parking garage half a mile away to park. Room still wasn't ready so we had to change and get ready in the lobby bathrooms. Room was finally ready at 630 pm. We arrived at our room to she they were still inside cleaning it. Staff did nothing to help with the inconvenience. Now I am a gold card member and stay a lot of places. This is one I don't recommend
January 5, 2014
Rated 4 out of 5 by Blake80 Great New Orleans Hotel
Great hotel outside french quarter.
April 22, 2014
Rated 5 out of 5 by mary6814 Wonderful Experience
We had stayed at this hotel several years ago and it was good, not great, but good. We go to New Orleans almost every other month. We love to walk down all the streets, eat great food and look at all the old buildings. We decided to stay at the Sheraton because it was a last minute decision and there were rooms available. We were pleasantly surprised. Getting to this hotel was so easy and the valet guys were quick and friendly. The rooms were wonderful. We had asked for a quiet room and it was perfect. We enjoyed it so much, we made another reservation for next weekend.
June 10, 2013
Rated 5 out of 5 by LDenise AVP BRANCH MANAGER
Excellent location, nice features, comfortable, friendly, exciting atmosphere. I plan to stay there everytime I visit New Orleans. My next visit will be the Essence Festival in 2015.
April 16, 2014
Rated 5 out of 5 by LizTexas Work, Birthday and Girls Trip
My company planned a group incentive trip that happened to be on my birthday. We were quicky greeted upon arrival and received 1st class service through our stay. I would definitely recommend staying here for service and location.
April 14, 2014
Rated 5 out of 5 by Ken24 Exceeeded Expectations
The stay at the hotel was great. From the moment you walk in there is a fragrance in the air that makes your feel welcome. Staff was attentive and the location is perfect for the New Orleans experience.
I will be back!
July 16, 2013
Rated 5 out of 5 by Channy626 Great Weekend Getaway
From a local New Orleans couple, this hotel always best fits our needs with the fabulous late check out time after a night of partying in the city. Hotel is always spotless clean, with luxury linens, and Starbucks.
September 1, 2013
Rated 5 out of 5 by eteam13 Family Weekend Getaway
This Hotel is located in proximity to all the local attractions and Riverwalk activities. A short walk to Burbon street and Resturants. Did I mention great food in the resturant ,also.
August 20, 2013
Rated 5 out of 5 by AdirondackJack Best Hotel Bed in a LONG LONG time
New Orleans. French Quarter starting across the street. That would be enough, but although the room was a bit small, the bed and pillows were outstanding, and the room was blissfully quiet. Excellent service from the staff, and a clean, attractive hotel. An easy choice for my next visit to Big Easy.
April 8, 2014
Rated 5 out of 5 by Gene62 Room Service
I only encountered two problems during my stay. My room was not cleaned on Tuesday 4/8/14, my last day. The custodian asked me if I wanted my room cleaned and then didn't do it. I also ordered room service on Monday night and it took over 1 1/2 hours to get my burger.
April 10, 2014