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  • При визите в течение более 90 ночей позвоните по номеру 866-539-3446.
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1 номер 1 номера (-ов) , 1 взрослый 1 взрослых , 1 ребенок 0 детей
Rated 4.5 out of 5 by 452 reviewers.
Rated 5 out of 5 by 5 star birthday stay sheraton mirage IT WAS MY WIFES BIRTHDAY AND STAFF GAVE HER A CAKE IN THE ROOM SHE WAS VERY HAPPY. HAD SEAFOOD BUFFET AND EXCELLENT ALL ROUND EXPERIENCE.WILL DO IT AGAIN SOON A BIG THANKS TO MGR.& ALL STAFF. March 14, 2013
Rated 2 out of 5 by Not at all a good experience. Hotel quite tired, Shower over bath not good. Staff not accommodating as they had a Conference at Hotel.Guest bar closed one night to hotel guests. No coffee served in guest bar as they were expecting conference guest back to bar. We booked 4 rooms to accommodate 7 persons and we didn't get rooms requested and paid for . SPG not at all recognized by hotel staff. Overall very disappointing for our family who travelled from Scotland, NZ and Indonesia. March 13, 2013
Rated 5 out of 5 by A GREAT GETAWAY EXPERIENCE. THE WECOME FROM THE STAFF ,FROM THE CONCIERGE,RECEPTIONIST,ROOM STAFF WAS EXCEPTIONAL, WHICH FLOWS THROUGH TO THE WHOLE RELAXING, SURROUNDS & ATMOSPHERE OF THE SHERATON. March 13, 2013
Rated 5 out of 5 by Fabulous location Beautiful hotel and grounds. Just loved the water temperature of the pool, it was like being in Fiji. The rooms were newly refurbished and very spacious and we would recommend the ocean view rooms that looked out to the ocean and over the pool. The beds were very comfortable and we slept well. Loved our stay and the staff went out of their way to assist us. March 12, 2013
Rated 4 out of 5 by Luxury on the Gold Coast - fantastic rooms. spacious, modern, comfy bed & spa bath - dining was amazing. best breakfast & restauarnt for dinner & room service exceeded expectations. delicious! - spa experience was good but rushed. they could improve on that. - huge pool with bar located inside, great pool chairs and hotel located right on beach. March 11, 2013
Rated 5 out of 5 by Great Service and Rooms Would stay here anytime when I am in the Gold Coast March 11, 2013
Rated 5 out of 5 by Will definatley recommend Enjoyed our stay Immensely March 11, 2013
Rated 4 out of 5 by Satisfied Very nice hotel to stay at March 11, 2013
Rated 5 out of 5 by GREAT LOCATION GREAT PLACE TO STAY EXCEPT THE WEATHER WASNT THAT GOOD March 10, 2013
Rated 5 out of 5 by Great Resort warm and frendly Terrific room,quiet, clean,spacious,and a lovely warm feeling. All Hotel staff were friendly,pleasent and very helpful with genuine smiles.The resort in its self was excellent with facilities to match.My wife and I have again re-booked for July 2013 March 9, 2013
Rated 5 out of 5 by Relaxing break away With two small children and lots of rain, we found the hotel still provided a wonderful break away and plenty to do and see. Very relaxing - the Lagoon room was especially fun with a visit from the resident swan! March 4, 2013
Rated 5 out of 5 by Excellent Stay We would just like to say a big thank you for our recent stay at The Sheraton Gold Coast. It was our 1st wedding anniversary and you made it very special.Thank you. March 4, 2013
Rated 3 out of 5 by A little tired and behind the times For a 5 star resort that is supposed to have recently had a major refurbishment, there were still a number of things that looked a little " tired" to me. Our room was very nice andconcortable, but lacked that 5 star shine. Staff were OK except that due to "faulty" equipment, my credit card was charged the $100 holding deposit 3 times and I will have to wait several weeks for the holds to be reversed!! Also, when I can get free WiFi at McDonalds, I don't expect to have to pay for it when staying in a 5 star sport! what the?????? Behind the times - youth hostels in3rdworld countries give free WiFi. Get with the programme, it's not good enough. March 3, 2013
Rated 4 out of 5 by Really good but not 5* Bearing in mind the hotel has apparently undergone extensive upgrading and updating recently it still looks and feels a bit 'tired' not helped by the fact the high winds ensure there was sand in all of the shallow water pools all around the hotel. Not a great look. The room was spacious and very comfortable and the maids always did a great job in leaving it very welcoming to come back to at the end of a long day. One significant issue - the attitude of some of your bar staff. Issue number 1: I was sitting having a business meeting (with drinks from the bar) and clearly the team were setting up for a drinks reception (my company drinks I should add) when the manager / guy in a suit informed us 'we will need to move that table in 10 minutes' which lacked any awareness or personal touch I would expect issue number 2: Wednesday evening we returned from an evening out and the time was 10.45pm and the bar had around 6 people present. We approached the bar to be informed that he was then closing the bar and in a less-than-friendly manner. I pointed out it was only 10.45pm to which he replied that no-one had been in the bar all evening and he was shutting down. I have no issue with his logic - it's just the attitude and how he delivered the message I have an issue with. Not to put too fine a point on it, the organisation I was with from Saturday night to Thursday morning spent a small fortune at your hotel and it's a great shame that I am having to write about this as opposed to all of the other really good things that happened that week - all of your other staff I encountered were first class. March 1, 2013
Rated 5 out of 5 by Comfy stay Stayed here recently for 4 days for a work conference. Couldn't fault anything - great rooms, food, facilities|& staff. Would highly recommend staying here February 28, 2013
Rated 5 out of 5 by Large impressive hotel Service, food and general feel of the hotel were fantastic. Rooms were excellent and internal fit out was plush. The water features and gardens are tired but overall great place to stay. February 28, 2013
Rated 5 out of 5 by no better conference destination The team @ Marina Mirage took a very taxing 5 day conference from what could have been tiring and yuck to a really enjoyable time. I spoke with colleagues at the airport and we all agreed there was nothing more which could have been done Thanks guys :) February 28, 2013
Rated 5 out of 5 by Great experience Wonderful peaceful place to stay. Excellent food. February 25, 2013
Rated 5 out of 5 by great resort i stayed at sheraton for a night it was a pleasant stay. Thanks for the staff at sheraton Gold Coast February 25, 2013
Rated 5 out of 5 by Very compfortable and lovely service This hotel is clean, beautifully presented with excellent service to compliment. February 19, 2013
Rated 4 out of 5 by comfortable and relaxing place to stay we had a great stay, staff where lovely and the whole resort is very welcoming place to stay, Bed was luxurious and very comfy, food was great. We will be back the first chance we get. February 18, 2013
Rated 5 out of 5 by Always a relaxing stay Always happy to return to the Sheraton Mirage. Great location, large comfortable rooms, huge pool, relaxed atmosphere and friendly staff. Re the Swan - it was just wonderful to sit up in our room and be able to watch the bird pottering around peacefully. (What does the Swan eat?) Loved the Swan's ramp. February 18, 2013
Rated 4 out of 5 by Outside faciliites need attending The water features need desperate attention as bottom of them is all peeling away and makes it very unattractive. February 17, 2013
Rated 5 out of 5 by So nce Every time i stay its always a lovely experience cant wait to stay again soon x February 13, 2013
Rated 5 out of 5 by A few service lapses this time around Having stayed at this hotel back in September 2012, we thought we would come back in February 2013 as we scored a special deal. Overall, the hotel is still very good in terms of staff attitude (smiles all around, from front desk to housekeeping), but there were a few annoyances and areas for improvement during our four night stay which I will detail below. 1. When we walked into our room after check-in, the bathroom had a number of towels missing. There was only one bath towel and a couple of hand towels. There were no bath mat and no face washers at all. Was the room checked properly after it's been cleaned? 2. On the third day, we left our room at about 11am, but when we came back at close to 4pm, the room still wasn't cleaned. Fortunately, housekeeping was just right outside and the room was promptly made up as we went outside to have a walk. Should there be a 'Please make up my room sign" available? Also, the staff member took the used bathrobes away, but didn't replace them. A call was made to guest services to have the robes delivered. I specifically asked for the robes to be left in the room as we were about to go out to dinner. Upon our return, the robes still weren't delivered but we received a voicemail from guest services to confirm delivery, which was a nice touch. She was very apologetic when I called her back and informed her otherwise. The robes were then promptly delivered in 15 mins. 3. On the fourth day, the room cleaning was nearly perfect, except for the non-replacement of the cotton buds/nail file pack in the bathroom. Does housekeeping actually get a checklist of what to put in the bathroom? 4. We tried the seafood buffet at Terraces Restaurant on the fourth night. The food was above average, especially the fresh Sydney rock oysters, salmon sashimi and tropical fruits, but nothing overly spectacular. The carvery was a little towards the dry side and the curry squid skewers were just plain bland in taste. Inside our room, there was a newsletter advising the special tropical foods, smoothies and shakes available at the restaurant from 11 Feb (our fourth night). After we were seated, we asked the waitress what special smoothies were available. She knew nothing about those drinks except to say they were only available at the bar. Then we asked about the mocktails, which were listed in the drinks menu, but she didn't know about them either! A second waitress was a little more helpful and offered two mocktail choices. Also, the waiting staff was too hurried to clear our table and leaving only the dessert cutlery while we were out at the buffet. The staff must have seen us picking through the desserts, but we weren't done with the mains yet! We had to ask for new cutlery. When we got the bill, we received the 20% discount for SPG members as part of the special promotion, but to our surprise, the description on the bill said 20% for SPG members, but the calculated discount was 15%, which was the usual discount. Someone obvious forgot to re-program the cash register! It took a few minutes to convince the waitress that the discount amount was incorrect. 5. On the third night, we received a letter (with the date of the fourth night) under the door from the duty manager informing me of my Starpoints conversion option. The letter mentioned redeeming my points for Instant Awards which was detailed in another letter supposed to have been received at check-in. I never got that letter! Overall, we had a wonderful stay, and if these service lapses could be fixed, then it would be even better. February 13, 2013
Rated 5 out of 5 by Fantastic Resort This hotel exceeded my expectations!. The resaort itself is very relaxing and has great facilities. The food at both breakfast and dinner was outstanding. But the most impressive part of my stay was the quality of staff who have great customer service skills and seem very happy in their jobs. This was the best hotel experience I ahve had in a long time. Thank You Sheraton February 12, 2013
Rated 5 out of 5 by This hotel has a wonderful location. Located right on Main Beach on the Gold Coast this hotel was perfect for a 3 day touch of pampering.1. Ocean view room - perfect. 2.Buffet breakfast - excellent. 3.Staff - couldn't be faulted.4. Step out of the hotel on to the beach - unbelievable! February 12, 2013
Rated 5 out of 5 by Excellent Hotel with excellent facilities. Excellent facilities and service from friendly staff. Rooms are modern, clean and stylish. Our room was upgraded to a suite which was an added bonus. Beautiful grounds, proximity to the beach, walkways, sports centre and bike track. We had a wonderful stay. Look forward to our next stay on the Gold Coast! Would highly reccomend this hotel! February 11, 2013
Rated 5 out of 5 by Simply Gorgeous What a wonderful resort. Beautiful grounds. Beautiful spacious rooms. Great staff who made my stay so comfortable and pleasant. Can't wait to go again! February 11, 2013
Rated 3 out of 5 by OVER PRICED Recently stayed at this hotel, found it to be overpriced compared to where we would normally stay & what is included in the price.. Hotel is in need of upgrading & property needed updating (outside pools/pool facilities). Certainly tired looking February 10, 2013
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