Sheraton Maui Resort & Spa

  • 2605 Kaanapali Parkway,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • États-Unis
  • Carte

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Rated 4.1 out of 5 by 426 reviewers.
Rated 4 out of 5 by Great hotel staff The hotel staff for room service and housekeeping were just wonderful. The front desk representative at check in ensured we got the perfect room. September 22, 2013
Rated 4 out of 5 by Our Home Away From Home Many visits..building six top floor..spectacular views. Quite dinners on the lanai, so peaceful and so Hawaiian, after all day on the beach and in the pool. October 23, 2011
Rated 5 out of 5 by Above and beyond restaurant service My twin grandchildren were staying at Sheraton Maui Resort & Spa with their parents during the celebration of their 3rd birthday. I am located in FL during the winter months and wanted to send them a little sweet treat for their special day. I called the hotel and was directed to Justin Zeches, Manager of the Bar and Restaurant. I explained to Justin that I just wanted to send them a little sweet in celebration of their birthday, and he so accommodatingly offered to send them a sweet to each of them to their room with a candle. He was so understanding and helped me easily make my grandchildren's day even more special. Thank you Justin - you're a very special and caring member of the Starwood team!! April 15, 2014
Rated 5 out of 5 by Wonderful facility This is the BEST facility in all of West Maui, with the BEST snorkelling site....Black Rock right there on the beach. Thank you Sheraton Maui! March 6, 2013
Rated 5 out of 5 by World,s best My favorite hotel but why change the torch dive from sunset ? Sure it makes it slowly change time over the year but ????? September 9, 2013
Rated 5 out of 5 by Great Hotel We enjoyed our stay very much and there was never a problem. December 2, 2013
Rated 4 out of 5 by Nice hotel The hotel was updated, very nice, great buffet breakfast. Snorkeling on the beach was a lot of fun, and the pool is nice. August 13, 2013
Rated 3 out of 5 by Pool is freezing I stayed here with my 10 month old baby. Pool was ice cold... It ruined our stay. Would not stay here again because of that January 7, 2013
Rated 5 out of 5 by This hotel and facilites were sensational Had a very enjoyable stay, staff were excellent and the resort was above expectations, superb. Definitely will return. February 15, 2013
Rated 5 out of 5 by great experience overall Thankyou for the experience, including the room upgrade. We were treated well and will return next year if healthy. February 2, 2013
Rated 4 out of 5 by Great ocean view We had a great ocean view and saw whales every day. The room was conveniently located for pool and beach access. March 19, 2013
Rated 5 out of 5 by Best hotel on Kaanapali The location, grounds, appearance and staff make this the "go" to place on Kaanapali beach. October 2, 2013
Rated 5 out of 5 by outstanding location This hotel is well located with a beautiful beach, near the whalers village as well as Lahaina. September 9, 2013
Rated 5 out of 5 by Breathless You can just sit back and relax or be as busy and active as you want! October 31, 2013
Rated 5 out of 5 by great location I appreciated the offer of upgrading my room to ocean view for free as a gift for our anniversary. August 5, 2013
Rated 5 out of 5 by Amazing staff! Such a wonderful time at the beautiful property with the amazing friendly and helpful staff! September 10, 2013
Rated 5 out of 5 by Looking forward to coming back! After a 12 hour flight, the Maui Sheraton was a welcome sight. The staff made check in a breeze, and everyone we encountered was friendly and helpful. The view from our room was amazing. We had an oceanview room and could see lana'i and all Kaanapali beach, as well as the pool grounds. Blackrock and the beach were steps away. The very first day we went snorkeling at Blackrock, a sea turtle swam up right next to us! We had been to Hanauma Bay on Oahu but liked Blackrock much more. The next day, we had cocktails at the pool bar and spotted a whale offshore. The bartender said it was the closest whale sighting of the season. The whale watch booked through the hotel was great too-it left right from the beach and was full of whale encounters and a surprise appearance of a bottlenose dolphin mom and calf. The staff at the hotel kiosk was very attentive and made booking easy. We can't comment on the food as we ate every night at whaler's village within walking distance or Lahaina. The resort provided a free shuttle to and from lahaina and the shuttle driver provided Hawaiian trivia as we rode. He was quite entertaining. Our vacation was a dream, and we can't wait to come back to the Maui Sheraton! January 25, 2013
Rated 5 out of 5 by the beach is right there,awsome nice view from all rooms , clean rooms October 6, 2013
Rated 5 out of 5 by Continued excellent service Thank you for the effort to secure our preferred location February 4, 2013
Rated 5 out of 5 by Great Resort, Fantastic beach, wish pools would stay open longer January 15, 2013
Rated 5 out of 5 by great features with this hotel great location and excellent customer service. February 27, 2013
Rated 5 out of 5 by Sheraton Maui-EXCELLENT Excellent service....beautiful place. February 19, 2013
Rated 5 out of 5 by Great location Beach access, pool and bar February 15, 2013
Rated 4 out of 5 by Better than expected! Positive: I booked one night here and moved down the way for the rest of the week to another hotel where I've stayed before. The Sheraton is great place to stay if you have a little one. Or if you are just two adults looking for a nice relaxing time. The rooms are larger than most other resorts in the area and have nicer views (if you get an ocean view room, you REALLY get an ocean view room). The pool has a great area for kids to play. There are two pool bars and quite a few waitresses going around. You never have to wait for a drink. This hotel is quite a bit cheaper than the other hotels in the area, but don't let that mislead you. I'm a loyal SPG person and generally stay at the higher end brands, but this is where I'd stay next time I come to Maui. The beach is nicer as well. Negative: I did have an issue with check in. The front desk lady didn't seem to know the different tiers of SPG status. As a Gold member I know that I get extra Starpoints, free internet, or a drink for each stay. She didn't thank me for being Gold or for my loyalty or offer me my additional benefit. The guests checking in around me were recognized so maybe my lady was new. Or, maybe it was because I used points for my room. I was upgraded because the room I booked was not available. I asked if it was because of my status, she said no, it was because no other rooms were open. September 6, 2013
Rated 5 out of 5 by Deluxe Ocean Front What a good decision to get a Deluxe Ocean Front Room, thank you Evelyn for helping with the upgrade. Every morning from our Lanai we were able to watch not only snorkelers at Black Rock, we were able to see the Giant Turtles. We loved everything about the hotel, the grounds are very lush and beautiful. We had an experience of a Lifetime, the snorkeling is the best in front of the Sheraton. We walked in and were able to see the turtles up close and personal but, also were swimming with spotted Eagle Rays. The real thrill came when we had a close encounter with 100 Dolphins within 10 ft. of us. We have snorkeled Fiji, Tahiti, many beautiful places in the world, but, never have we seen this. It was a fortunate moment in time that we were in the right place at the right time. We still cannot stop talking about this experience. We stayed in building 6, it was our 15th Anniversary, we were so happy with our location. The only down side is there is not an entrance to the beach from there, we did have to take a few stairs or elevators, but, it was worth it for us. The staff was excellent and I talk to a housekeeper who has been there for 27 years, and told me the Sheraton is so good to their employees with health care, food, etc. I was so happy to hear this. We can not wait to go back again. We have been to Maui about 6 times, but, this time was one of the best. The food was excellent at the Grills and main restaurant. Thank you Sheraton!!!! See You Soon!!! September 20, 2013
Rated 3 out of 5 Good room, great location, high price Beautiful sprawling property covering what must be 100's of acres that obviously has evolved over the ages (i.e. 1970's to present). I asked for ocean view and got a room in a central building (I think there are 6) overlooking pool and ocean. Grounds and landscaping were high class if not world class. Staff was excellent (with exception of reservatoins) and room was, well, adequate. Price is room + resort fee + and taxes. A very nice place. At total price of $450/nite, not a great value. It is just overpriced. Why a "resort fee"? It is mandatory... I was staying 4 nights joining other guest in other rooms, but they had rooms only for first 3 at time of reservaton. I checked several times before checking in and when at the front desk checking in... no room 4th nite. Finally when i was about to leave they have many rooms available, but not the same room i had been in for 3 nites. Further to get it, I had to go to central reservations (i.e. the 800 number or their website!!!) You would think after spending $1,350 they could make an adjustment, but no... I left and went next door for less than half the price. So, a nice property at a VERY high price and service like any other big company... i.e. when the rubber hits the road, no service.... The nite I checked in, I had a hamburger and beer in the only food service open after 10, i.e. the bar. $40. Scared me to have any other food here, so i did not. I like the property, but for me to stay here again, they would have to be having a BIG sale. Do I recommend it? Yes, but be prepared for the cost. Grounds and location: beautiful. Rooms: adequate (not beautiful.) September 24, 2013
Rated 4 out of 5 by Good Hotel - Some Suggestions Overall: - good location, great views, nice pool and beach, and a nice relaxing place Staff: Upon checking in for our honeymoon, I would echo some of the below service concerns with the front desk staff. They were not friendly at all upon check in. While they were not particularly rude, it was not a welcome experience into Maui on our honeymoon. We had booked an ocean front room (jr. suite) we were told was on teh 2nd floor. It was actually on the ground floor and not what we expected. We called and spoke to a friendly customer service person who moved us to a nicer room (great view) in the morning. Upon leaving when we went to checkout and return towel cards, the front desk staff just looked at my husband, pointed at a box, and said "BOX.".....very rude exist. The restaurant/bar staff were nicer and housekeeping was cordial. But the front desk needs improvement. Pool: Big, nice, lots of chairs/umbrellas and can rent cabanas. several bars by pool. They did have bar service walking to chairs but it was sporatic. Beach: Nice, you do have to rent cabanas to really enjoy it for the day but they were very nice. Can snorkle in the water as well Food: The food we tried there was good, bartenders were friendly, not GREAT, but Whalers Village is in walking distance and we ate dinner at several beach side restaurants that were very good. We also brought in some food/drinks to keep on hand in our fridge in the room for snacks etc. We didn't try the hibachi restaurant, but tried the breakfast buffett at the Sheraton which was very good. Overall it was a good start to our honeymoon, the service just needs some improvement! November 8, 2012
Rated 4 out of 5 by Some Pros Some Cons The hotel is in a great location and has a beautiful pool area with the beach just steps away. It's a public beach, which is a good thing, because it enables you to take long walks/runs past the other hotels. The rooms were comfortable and nothing was better than being able to open your balcony door and fall asleep to the sound of the crashing waves. My main criticism is that it feels like they nickel and dime you for everything. There's a daily "hotel fee" that you pay but never feel like you get anything for. You only get 24 hours of free wifi before you have to pay for that as well. In addition, they charge you an exorbinant amount for the breakfast buffet, which should at least in theory be covered by the "hotel fee." My advice: be more forthright with your charges, please. April 28, 2014
Rated 3 out of 5 by Close but no cigar The hotel did not honor my request for a King bed until I got there and complained. Having to change rooms on the next day is a bummer. They blamed booking through Orvis was the problem, but I emailed their office after the booking was made to verify the King bed. Very poor management! New room was noisy near the hotel truck delivery area. Lots of back up beeping very early. Maid service failed to leave cups and coffee cups on several days. Most important, I was charged automatically for valet service I did not use! Corrected it once and it re-appeared at final check out. My advice to everyone is to check their bill for this and other unauthorized charges!!! December 18, 2013
Rated 2 out of 5 by Front desk communication terrible - Be prepared Arrived late on a Wednesday night to check in and were told we were upgraded to deluxe ocean front room from ocean front room we reserved. Little did we know that meant driving to a different area away from main hotel, pool etc. area. The deluxe room was beautiful but we were on the lower level so our room overlooked a grass area and a hedge. If we stood up on our toes we could see the beautiful view. Not what we wanted. Our friends who we were traveling with were two doors down and they had two standup fans blowing in their room with the furniture moved and the drapes pulled up - obviously some sort of damage was being cleaned up... think they would have know that at the front desk before sending guests to that room. We went to lobby to let them know those rooms would not work only to be told that was all that was available. After not budging on keeping the rooms we were given, we were able to get them to get us rooms we ORIGINALLY RESERVED but not until the next day. Next day we had a message saying to be packed and ready to move by 11 am. Headed to the front desk, gave them our cell phone #'s and were told they would call when the rooms were ready. After checking throughout the day we finally went to the front desk around 4pm to find out what was going on. We had dinner reservations at 6:00 and wanted to be settled to get ready. Asked to speak to the manager hoping it would make things easier since everyone else had a blank stare and seemed confused with no info for us. The manger was helpful and informed us our room would be 4 floors away from our friends we were traveling with and it had a stand on balcony. I told her that would not work because I reserved a room with a lanai (table and chairs ) so she happily moved us to the 5th floor instead. We finally headed to our second room only to find out the 5th floor had a stand only balcony also .. not table with two chairs. Frustrated because of the conversation I JUST HAD WITH THE MANAGER she still put us in a room with a stand on balcony. Seriously!?!? The rest of our stay was great. Daily housekeeping was great and staff very helpful. Grounds are well kept and clean. Pool area is nice as well - very convenient beach access and loved snorkeling black rock. Problems continued checking out. I was charged for room service I never had and I was charged 100.00 a night more for my room. I had an email with the room rate confirmation when checking out but she ignored it when I showed her and proceeded to disappear into a back room to check with the manager. Finally she came back and was one dollar more a night than my CONFIRMED RESERVATION email but at this point I was exhausted dealing with the front desk and it showed. I checked out paying the extra 4 bucks just to be done with it. I would stay here again but I will be prepared for it. I will call several days in advance and the day I am expected to arrive to verify may reservation, room etc. and not let them "upgrade" (sarcasm) my room. August 19, 2013
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