Sheraton Kauai Resort

  • 2440 Hoonani Road
  • Kauai,
  • Hawaii
  • 96756
  • United States
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Rated 4 out of 5 by 731 reviewers.
Rated 5 out of 5 by Peace and tranquility We had a ground level garden view room and were at such peace.... we even left our sliding door open all night long to get the evening breeze, feeling perfectly safe. What a glorious, peaceful hotel where everyone greeted us like they were TRULY appreciative that we were there. We WILL stay there again. April 8, 2014
Rated 4 out of 5 by This hotel was a very pleasant surprise. We frequent Hawaii and have had wonderful stays at each island but this visit was different. The hotel was beautifully renovated. The ocean view rooms have extraordinary views of the Kauai coastline. The pool was a fun way to spend the day and be only a few footsteps away from the beach. A great service that the hotel offers is a shuttle service to local area restaurants or shopping centers- it was so helpful for those days we just did not want to drive. We will definitely visit again and look forward to staying at this hotel. Our only suggestions for improvement would be to expand the gym equipment. October 8, 2012
Rated 5 out of 5 by Great stay as always My thanks to Elaine Leung, manager. As always her help made my stay the experience we all want. Staff was super and weather held up. I will be back in October, 2014 for more. Tom O'Rourke June 19, 2014
Rated 3 out of 5 by Not the dream vacation we hoped for We were very disappointed in our room location, with noise from maintenance, construction and pool area, issues with our bathroom facilities and the attitude of some of the staff. After three days of trying to get issues resolved we were moved to a suite for our last night stay which was appreciated, just a little too late. We went to the resort Luau and while the entertainment was good, the food was very disappointing. We did however very much enjoy the food at both Rum fire and Lava's. The grounds were nicely kept and the ocean view was excellent. May 3, 2014
Rated 4 out of 5 by Poipu Sheraton This was our 2nd stay at the Sheraton in Poipu. We love the location and the hotel is very nice. Everyone on the staff that we came in contact were friendly and helpful. Our only negative is that they've changed their onsite restaurant to such a high priced establishment that ordinary people cannot afford. Luckily there are some very nice affordable (by Kauai standards) nearby. When we stayed five years ago we enjoyed the breakfast that was included with our stay. But at $25 per person now they have priced breakfast beyond what I'm willing to pay. May 1, 2014
Rated 3 out of 5 by Nice staff, hotel is worn The staff is the best thing at this location. They were very helpful. The location does has direct access to a beach and there are several pools. The room we had was good sized, but it had a dated feel to it. The bath was old and small and had very steep sides, making taking a shower a little tricky. The AC had trouble keeping up with the heat. Overall, this location was OK, and if you had to stay in Kauai, this location is fine. June 3, 2014
Rated 3 out of 5 by attentive staff Frequent travelers had the worst night ever as the bed was so uncomfortable. Because of the late hour, we tried to make the best of it, but cannot regain a night of lost sleep. Attentive staff offered room change or mattress change. We chose mattress change and the next night was fine and staff was attentive. Property is in a great location and grounds are well kept. Pool is very small, but beach is just a few steps away. Rooms have been updated, but feels institutional and activity in halls is noisy. Frequent guests at Sheraton Maui and expected similar experience, but that was not the case. November 22, 2013
Rated 3 out of 5 by location is great Poipu location can't be beat. However the facilities are lacking in many ways. Only one pool with service and drinks, garden rooms are far away, parking is far, only one restaurant with breakfast and dinner as option, rumfire seriously lacking in service while staff servers cranking complain about no buffet. Gym is horrible. Too amenities that surprised me: laundry room, maid service very friendly, proximity to great shopping and food options and beaches. The rate is too high for quality of the resort. I found the resort mainly as place to sleep, find the day and food to spend somewhere else. October 21, 2012
Rated 4 out of 5 by ignored request I requested a king bed or queen...I ended up with 2 full beds which I really dislike....I was told there were no ocean view rooms available with either a king or queen bed, and due to the fact my reservation was made through a travel agent there was no need for follow through ...something about a 3rd party reservation....very disappointing, but the room was okay and it had a lovely view and we could hear every move the heavy footed person above us made.....did not like the inclusive breakfast arrangement either, very limited......the resort's biggest assets are location and staff........... February 4, 2013
Rated 5 out of 5 by Best Stay We have EVER had!! We have completed several travels in and around the United States. This is the BEST Resort we have visited on any stay anywhere! The people were and are very friendly and make you feel like you are at your own home! The Resort itself is very relaxing, inviting, and intoxicating with rich native scenery. Before coming to the Islands, my wife said she would not want to stay here, but after the visit here, she told me that she would not mind coming back here to live. That is the best compliment I think because my wife does not change he mind very much. Thank you for the best stay ever!!!!!! August 10, 2012
Rated 4 out of 5 by great gardens, great sunset, amazing location great beach for snorkeling, the room was very well maintained, and the landscaping of the hotel surroundings was very inviting, relaxing and beautiful. Staff was friendly and respectful. i wish all incurring costs were mentioned upfront. we made two calls from the room's phone, to confirm a kayaking trip and a luau, and the charges were unexpected. Maybe next to the phone, having a list of costs, or at checking to be told about what could potentially become a charge. we occasionally like to splurge but we are always on a budget. and i wish that would be respected in every circumstance. March 13, 2013
Rated 1 out of 5 by Shabby 3 star in 5 star location 5 star location only applies to rooms on ocean side facing beach and 2 dining facilities. Rooms are dark, dirty, tired and not comfortable...Furniture is worn and maintenance throughout is very poor. We had a deluxe ocean front room which was located in prime spot but otherwise dark, dismal and as described above with totally filthy carpet. Shuttle service was very nice as part of $25++ daily resort fee and staff pleasant though way too much shouting in the halls.... Management of this hotel is totally unprofessional and unaccommodating and makes no effort to reward loyal customers.... September 29, 2012
Rated 3 out of 5 by Nice area in Kauai The Sheraton on Poipu beach is a nice place to stay with great weather. The hotel itself could do with a revamp, particularly the rooms June 15, 2014
Rated 5 out of 5 by Great location We loved the location. Thought the prices were high at the restaurant. Should have some type of bar at the garden pool. The rooms were very nice. The grounds were kept impeccable. The staff was outstanding and very helpful. We had massages and it was great. Over all a great place to stay. We would definitely come back if we ever come back to Hawaii. March 16, 2013
Rated 5 out of 5 by WOW Best Vacation Ever We recently spent two weeks in the deluxe oceanfront rooms. Everything about our stay was perfect. We really enjoyed our balcony overlooking the ocean. The beds and linens were top of the line. However, we would have appreciated fitted bottom sheets! The lady that took daily care of the room (Priscella) was super helpful with our questions and needs. The staff at the front desk was so welcoming. (Tracy in particular) The Rumfire resturant was beautiful and had great meal choices. We loved the buffet breakfast. Watching the sunset from the dining room was a perfect way to end the day. August 12, 2012
Rated 5 out of 5 by Happy to have been here! Can't wait to return to this resort! April 10, 2014
Rated 5 out of 5 by This resort is spectacular The Sheraton Kauai resort is the best resort area on the island. The grounds are beautiful,rooms are spacious, the beach is paradise! All staff are so accommodating, friendly & helpful. Special thanks to Lonnie who checked us & made sure we were happy with our room. We hope to be back again, thanks to all! June 7, 2014
Rated 3 out of 5 by Kauia Sheraton just ok We booked this hotel to celebrate my wife's birthday. I requested a King Size bed mutiple times only to arrive and be assigned a room with two doubles. I then asked at Check In and we were given a ADA room . The next day after check in, the maid came to our room around 230pm. We had just came back from an activity and were cleaning up. I asked the maid if she could come back in about thirty minutes. she looked at her watch and shrugged her shoulders. I got the impression she was get ting off soon. I just asked fora few towels.iThe next day, we came back and at 330 pm and the room again was not done. I politely went down to the front desk and the clerk was anything but friendly.. Kind of disappointed in Sheraton January 28, 2013
Rated 5 out of 5 by Beyound Great Expectations The wife and I were able to upgrade our room to an ocean side view. Outstanding view. Sunsets were picture post card perfect. Mother nature really cooperated. From the bellhops to the front desk you were treated with respect and warm friendly greetings. Concierge was knowledgeable and ready to truly help without pushing things you don't want to do but will provide good ideas. The garden views for our original room would have been excellent. Our room was very clean, comfortable, the air conditioner worked and quiet. The new Rum Fire restaurant was as nice as the Beach House, Great food, price and service and of course location was just steps away. Our server was Jake and made us feel right at home. You rock Jake. February 5, 2013
Rated 3 out of 5 by Great location. Beautiful view of sunsets. We had heard about the money that had been put into the hotel to update it. We did not see that. Our room had wall damage. The patio ceiling had a roof leak that dripped all of the time. The bathroom had mould in the grout and in the caulk at the floor. We had roaches in the room and the exterminator did not come for three days after we complained. The Rum Fire restaurant was very disappointing for dinner. High cost and a very mediocre meal. Breakfast buffet was good but seating method needs to be reviewed. We would not stay here again nor would we recommend it to friends. August 27, 2012
Rated 5 out of 5 by Sheraton Kauai Resort is wonderful! The hotel was lovely and the staff was friendly and very accommodating. The convenience of on site restaurants that offer delicious cuisine and Starbucks helped make our stay very relaxing. We highly recommend the Sheraton Kauai. September 30, 2013
Rated 4 out of 5 by resort fee A daily resort fee of $30 is excessive. The only service (included in this fee) we took advantage of was a 5 minute internet service daily to access our emails. Most hotels now offer complimentary internet access in the room or if not in the lobby. The fee charges should relate to the utilization of services - i.e. if there is a fee to use the tennis courts, charge the individual who uses it - do not include it in a resort fee that most peole do not take advantage of. This would also apply to the other services - listed as benefits of paying the $30 daily resort fee. February 15, 2013
Rated 4 out of 5 by Best Location on Poipu Beach This by far has the best location on south Kauai on Poipu beach. There are other luxury resorts around but don't have a great location on beach such as the Sheraton. The location has its value and worth the stay. The front recipients are great people; especially, Sheryl and Heather are wonderful and willing to assist you with five start service. I really would like to thank both above staff with their excellent services and wish them the best. Thank you. May 14, 2014
Rated 1 out of 5 1 Star Hotel at a 5 Start location If you can get a room on the Ocean Front this is a great hotel. If you are across the street, this is a dump. Old room, bathtub that doesn't drane, even after we called and complained. Way overpriced food September 14, 2012
Rated 5 out of 5 by 9-20-13 Staff was very friendly and welcoming. Remembered us from past visits. Hotel very clean and comfortable. Internet is a huge problem even with Wireless router in room mostly not existant. September 20, 2013
Rated 5 out of 5 by the sheraton was a luxurious experience... as kama'aina of kauai, it was our first experience staying in this amazing resort. the views are some of the best on island. my husband & i were greatly impressed with the remodel for this facility. they did a very nice job inside & out. our room was well designed and spacious. comfy beds which is always important. lovely poolside & beach amenities. we also, enjoyed grabbing food to go @ the links. we felt the value of the experience was excellent. hope to return to the sheraton kauai in the near future. the plus for us was the opportunity to bring our 4lb. puppy. October 15, 2012
Rated 4 out of 5 Great View. Great location! Beautiful hotel, wonderful view! Glad we upgraded to ocean view! The Poipu area was excellent! Lots of great restaurants, ocean views, etc! I was disappointed the Lava cafe/outside bar did not open until 11 am and closed at 5 pm! The hotel is missing a lot of business there! It should open earlier and even serve bagels, etc...light breakfast fare & stay open later! The Rum Fire is lovely, but drinks in the outdoor bar in the evening would be great! The little internet cafe was disappointing!! To have to toast your own bagel is not classy in such a nice hotel! October 30, 2012
Rated 3 out of 5 by Air conditioning in room is terrible Our first room was cramped,at the end of the resort, a/c did not work but we were told numerous times it was fine. I finally asked to change rooms - spg was not noted. I was very disappointed with staff and housekeeping. June 3, 2014
Rated 4 out of 5 by Great beach facility The beach, available cabanas, the pool proximity, and the Lava restaurant positioning allow for superb convenience and self-entertainment. Ocean view room upgrade is recommended for the best experience at this resort, but the "private" Garden pool was a treat even if not intended as such. Really close to local tour and adventure meeting locations. May 25, 2014
Rated 2 out of 5 by Sheraton Poipu I was expecting more from the Sheraton Poipu. The lobby is nice and the room itself is nice with the exception of the shower/tub which is outdated. The restaurant, Rum Fire, is the only air conditioned restaurant I've eaten at in Hawaii. Every other restaurant is open air which is much more comfortable in the late fall/winter months. The food is average. The wait staff at the valet and the restaurant are mediocre at best. The towels at the pool are cheap and ratty. The view of the beach and ocean from the pool is nice, which is the only thing this place going for it. I wish it was nicer, but I am glad I stayed in two other hotels on the island during my trip, both of which were much more satisfying then my Sheraton experience. November 27, 2012
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