Rated 5 out of 5 by laniebug This hotel is convenient to downtown
This was a pleasant place to stay. The only problem is paying for parking and the water drained slow in the tub. My co-worker was there for training and we had an awsome time. Very friendly staff.
November 9, 2012
Rated 5 out of 5 by ShayShay1 You Want To Stay At This Sheraton
Service was great, quality customer service. The Reservation staff at the front desk were very courteous, happy and were active listeners. Great atmosphere, great room service. Great Stay!
September 19, 2012
Rated 3 out of 5 by luisG luisG
The hotel is well located, just in front of the convention center. The cleanliness of the hotel rooms and common areas needs to be improve. The fitness center is a pretty much a tredmile.
August 8, 2012
Rated 5 out of 5 by Evarga164 Great updates!
Every year, on our way to Orlando, we make a pitstop at this hotel. It was a bit costly, 700 points.
August 3, 2013
Rated 5 out of 5 by FredRR Excellent as always
The Sheraton staff as always was very professional and courteous. I have been a frequent guest for over 15 years and have never had a bad experience. I highly recommend the Sheraton.
October 24, 2012
Rated 4 out of 5 by kate Hotel location is excellent
After renovations I would highly recommend this hotel.
Room service was average - croissants were stale and tough, and chicken fingers were pretty tasteless and tough as well.
March 18, 2013
Rated 5 out of 5 by WFour The service was AWESOME!
With the renovations, the staff more than made up for it! The front desk, room service cookies, and the breakfast room staff went above and beyond!
June 23, 2013
Rated 5 out of 5 by Karen407 This hotel is great for meetings
The central downtown location was the perfect location for our meeting. The staff was courteous, even with the large group they had to handle, and my stay was excellent.
April 9, 2013
Rated 1 out of 5 by sleepy90 Disappointed
WIFI for 10$ for a star reward member?. Could have and should have stayed at a place cheaper and got free WIFI. Room at end of hall. Ice machine kept me awake. Got no sleep.
September 24, 2012
Rated 4 out of 5 by MACE Very Good Hotel
Everything was very good. Location was close to may restaurants and never waited more than a minute for a cab. Staff were friendly and rooms were modern and comfortable.
July 15, 2012
Rated 4 out of 5 by mac60 Lobby and rooms well maintained
Was not told at time the reservation was made that restuarant was closed for remodeling. A staff member was asleep at the lobby counter (very early morning).
May 12, 2013
Rated 5 out of 5 by Douglas Great stay, great location, lovely folks
Really enjoyed the hospitality offered by your Hotel this week. Room was fine, breakfasts in the Club were good, all in all a good place to stay in downtown Raleigh.
February 22, 2013
Rated 5 out of 5 by PhotographerA Excellent Stay
Stayed a the Sheraton Raleigh recently for East Coast Photography School. I was treated well by all staff. Room was nice -comfortable - would definitely stay again.
August 8, 2012
Rated 1 out of 5 by MikeA Avoid
Everything about this hotel is a joke, I can't believe SPG will allow this property rto represent one of its brands. Most of all, the saff is clueless. Avoid,
September 29, 2012
Rated 5 out of 5 by Mike13 Staff effectiveness
I appreciate the kindness, warmth, welcome,and willingness to help in any way possible. Every staff member we had contact with was so warm and friendly!
March 22, 2013
Rated 4 out of 5 by Garry Bathroom needs updating
The room had been updated and was nice but the bathroom, although clean needed to be updated. Old tile and caulking. Holes
in tile inthe bath tub.
March 8, 2013
Rated 5 out of 5 by Joanne53 Great hotel
Excellent location for our conference, the hotel staff could not have been more helpful and friendly. Facilities were great at reasonable cost.
November 6, 2012
Rated 5 out of 5 by Sunshine247 Mary
Accomodations are excellent. Staff are courteous.
August 2, 2013
Rated 4 out of 5 by MCS4 Nice and clean
The only two complaints I have is there were no bibles in the room and no lockers in the pool/exercise area. Restaurant food was excellent.
January 24, 2013
Rated 1 out of 5 by Jessl Avoid this hotel
Hotel staff standards are very low.
The hotel staff advised incorrectly to cover up why a certain function was not open in the morning....
December 21, 2012
Rated 3 out of 5 by Barney comments
Room was too small. Too noisy. TV did not work upon check-in. Lobby too cold. Restaurants too cold. Service in restaurant took too long.
January 23, 2013
Rated 3 out of 5 by Brandon No air conditioning
There wasn't any air conditioning in our room. Very hot and uncomfortable. No Resturant . Under construction.
June 10, 2013
Rated 5 out of 5 by 1slyse downtown luxury
Great hotel in the heart of Raleigh. Close to highways and airport. Staff great and room was great Sheraton quality you expect.
March 30, 2013
Rated 3 out of 5 by PCaf Not up to standards
Pro's: Location, facilities, staff helpfulness.
Con's: Room rug stained, toilet bowl much too low, definitely could use overhaul.
December 18, 2012
Rated 5 out of 5 by Renie64 Arrangement of semi- privacy areas
The hotel provides areas to sit, relax, refresh out of the mainstream, without having to leave the facility for a change of pace.
October 22, 2012
Rated 5 out of 5 by BigMax Great location with excellent staff
The rooms were comfortable and well decorated. The breakfast was great and the staff outstanding!
June 17, 2013
Rated 4 out of 5 by Terryp Great locatin
Location of hotel was across the street from conference I was attending. Also, within walking distance to downtown attractions.
October 13, 2012
Rated 5 out of 5 by shepley Your staff are superb in customer service skills.
From the moment we checked in until the day we left, everyone we spoke with was exceptionally gracious, courteous and helpful.
August 27, 2012
Rated 5 out of 5 by Blueboy Recent Stay Review
Resturant is a little pricy. Also, I would have liked to have a free coffee station. The room coffee pots just do not get itl
November 7, 2012
Rated 1 out of 5 by popcorn1 This hotel was disappointing
no restaurant no refrig.no valet parking no bible no newspaper Staff couldn't give correct directions torn lamp shade
April 8, 2013