Rated 2 out of 5 by JC1212 Beware of the green program.
My disappointment during my recent business trip to Seattle may be my own fault. I may not have understood the courteous desk personal who spoke in a heavy accent with respect to the $5 coupon "green" program. I do not have a problem with the sheets not being changed daily during a 5 day stay. However, I did not think that there would be zero service--no making up of the bed, no fresh towel, no new coffee packets, no emptying of the trash, etc. I think Sheraton needs to review this program. Afterall, the room was $241 per night.
December 9, 2012
Rated 3 out of 5 by 27Rose Company Christmas
My husband and I were invited to a night's stay for a company Christmas gathering. When we checked in we were told that our room wasn't ready yet, yet the reservation was made in advance. They tried to accommodate us with another room very far from the rest of our party, we decided to wait until the room was ready and was told they would call us when it was ready. We waited in the bar area for an hour, and no one called. Someone else had to ask if it was ready, turns out it was. I recommend the staff be a little more attentive.
December 18, 2013
Rated 5 out of 5 by MrsDori Comfort Comfort Comfort
Great accommodations and great location! This hotel was within walking distance to Pike's Market, other local attractions and public transportation. This was the first hotel of many on our two week vacation in Washington and Oregon state with our two young adult daughters. The one consistant comment I heard from my daughters was that none of the other hotels at which we stayed compared to the Sheraton Sweet Sleeper Bed. Thank you for the wonderful stay!
July 28, 2014
Rated 5 out of 5 by Chris1984 Great except for a few structural things
It was a noisy conference weekend but we could never hear the other rooms. Finally a hotel that recognized the need for thick walls. The only downsides were that the quality of the conditioner provided was terrible. My hair felt lifeless. Also, the mini-fridge does not have a freezer portion. Next time they are replacing those, it would be great to have a small freezer portion. Also, there needs to be stairs going from the third to the fourth floors. The elevators got backed up terribly when panels were released.
May 27, 2014
Rated 4 out of 5 by BusinessTravelAug0914 In walking distance to great attractions!
We really enjoyed our stay at the Sheraton Hotel in Seattle, Washington. The location of the hotel was great (very close to major attractions and we walked and/or took the Link to almost everything). We're Dodger fans but we went to a Blue Jay/Mariner Game one night and we walked from the Hotel to the Link station...it was so easy. We also walked down to the Public Market daily (10 min walk).
August 14, 2014
Rated 4 out of 5 by jepjep pleased
our room very nice. might need a second chair and a little larger bathroom
September 7, 2014
Rated 4 out of 5 by Scooter Staff Responsiveness
We checked in earl at 11:30am only to find a pizza in the lobby of our 17th floor, we returned at 7pm to see it still there. I told the front desk, they thanked me, yet at 8:30 it was still and all its odor. Woke up the next morning to see it still there at 8:45am and still there when I checked out at 2:30. Took a picture and showed it to the front desk, what other small details go unattended? Very disappointed for the level of quality I have come to expect from Starwood.
July 15, 2014
Rated 2 out of 5 by Parker expected more from a seemingly nice and expensive hotel
The door broke, although they did send someone to fix it that night. Despite several conversations with various staff over the phone and at the front desk our bill was wrong. And the day we left, when we checked around the beds to make sure we hadn't forgotten anything we found a stiletto heeled shoe that definitely didn't belong to us - which implies that they didn't do a very thorough job cleaning and inspecting the room after the last group checked out. The hotel's in a great location, but overall I was disappointed.
January 7, 2013
Rated 5 out of 5 by heidi1330 PERFECT Hotel for Convention Stay
I have only positive remarks for our recent 4-night stay to exhibit at the Emerald City Comicon. The location is a 10+ if going to the convention center; everyone - front desk, restaurant, housekeeping, bellmen - were helpful and cordial. I'd especially like to thank Sylvi for a speedy check out and Ridwan in assisting me with FedEx shipping. Much appreciated! The upgrade to the Sheraton Lounge is the perfect place to start the day or relax in the evening. Dinner in the Daily Grill was delicous; the service was superb.
March 5, 2013
Rated 4 out of 5 by Reallyirish First Timer
Excellent all round hotel. Wonderful location and easy access all round to shops etc. Room was wonderful and much larger than expected. On 5th floor with awesome view and my favourite was the granite window seat my daughter and I sat at and watched people go by! Also a great place to place our purchases.........beds were wonderful and comfortable and loved the comfortable pillows and always love the use of whites on the bed. Quiet, comfortable, and cozy. Will definitely be back. Oh, and great location to Pike's Market.
September 28, 2012
Rated 4 out of 5 by sassadaisy Comfortable and Clean, but Needs Improvement
Our room was very nice and clean, we stayed in the Pike Tower, which is why we always choose the Sheraton if we can. The downfalls are: the wi-fi is overpriced and absolutely useless. You can have four devices, but it is soooo incredibly slow to and attempting to stream any video on your device is not worth the attempt. Next time we'll make our phone a hot spot and receive wi-fi from that. The bar was over crowded and you couldn't get service, and the cocktails are overpriced even for Seattle.
June 15, 2014
Rated 3 out of 5 by LindaM Small things add up
This short stay was with two teens, so we needed to have our room upgraded to a higher floor. Our request was met with a larger room. Small things, however here are some items we encountered during our short stay. 1) a heavy cot that was left right at the front door, making moving it (by two women) difficult. 2) An extremely loud generator-type noise that started at 7:50 am above our room. Not a usual mechanical noise. A loud noise that made the water in the glass shake at the side of the bed. This was investigated by engineering, however nothing was discovered. The noise continued for one hour, off and on. 3) A 9:45 am visit by someone who wanted to check the mini-bar???? 4) Coffee cups requested at 8:30am never arrived, until two more phone calls later, at 9:15 am.
March 26, 2013
Rated 2 out of 5 by Lynkdev would not recommend
Your average hotel includes free wifi and breakfast. I stayed during Sea fair in Seattle and of course prices skyrocketed in the city. I didn't do extensive research before booking either.
On top of my two night stay for 389 x two nights, the total came out to 950 after taxes and 90 for valet parking. 10.99 extra for wifi and no free breakfast made me choose never to stay at a Sheraton again.. look elsewhere.
August 5, 2014
Rated 5 out of 5 by JoeySD Will Stay Here Every Trip to Seattle!
We stay with Starwood Properties often and I must say this was one of our best experiences! Staff was friendly, the lounge/restaurant was awesome, the room was great, can't think of one thing I would change! Well a whirlpool in the gym/pool area would be nice ;-) Keep up the hard work, see you next time we are in the area!
August 19, 2014
Rated 4 out of 5 by Christy1988 Hotel has good and average features
Great exercise facility. Room was fine - staff was stingy on leaving enough towels for 4 of us even after leaving a note. No microwave. Good internet. Banquet lunches were so-so. Banquet dinner and dessert buffet was good. Plenty of refreshments at meeting breaks.
August 25, 2014
Rated 4 out of 5 by Les2001 Great place to stay for conference
Sheraton Seattle is a great centrally located hotel for attending conferences at the convention center and for visiting the city. The staff were excellent-everyone I encountered was pleasant and helpful. The lobby area is beautiful. Fitness facility is great. The shower in the room was outstanding. My only issue is that I was traveling with my family and found the four people really cannot share two double beds. Lesson learned.
July 27, 2014
Rated 5 out of 5 by Kary amazing support during a crisis.
Recently my brother was hit by a train and I airlifter with him to Harborview hospital.As you can Imagine my family was turned upside down.We had to make very expensive trips back and forth from Tri-cities to Seattle.Upon check in after hearing of our crisis The Sheraton staff offered us a discounted rate and pasees to the club room.We cannot express our gratitude to your staff for springing into action and assisting us any way possible.We will always stay at the Sheraton based on this stay alone.Thank you!!
October 16, 2012
Rated 5 out of 5 by ahricahri Hotel is pretty good, but rooms could do better
I liked staying at the Sheraton. It is a great location, and overall it's a nice hotel with friendly staff. However, there are a few things that could use improvement. First off, the rooms were really, really hot, no matter how low we turned the thermostat. Second, housekeeping pretty much refused to stop by our room. We had to call for towels and soap a few times we were there. However, it was a great place for the conference, the staff was friendly, and overall, I think I would stay again.
May 26, 2014
Rated 3 out of 5 by Visitor80 Overall good experience..........pool out of service
Overall I had a positive visit to the Sheraton. However, my wife and I were disappointed when we learned that the pool and hot tub were closed for maintenance. This was not communicated in anyway when we were making reservations or at check-in. Had we known these facilities were out of service during our stay we would have made arrangements at another SPG property as we were looking forward to relaxing at the pool/hot tub. It would be appreciated if this type of maintenance where communicated ahead of time.
June 9, 2013
Rated 2 out of 5 by aimee7 this hotel disappointed me
We arrived and checked in as an SPG rewards member, were given a room on a top floor. We went to the room and found it dirty, beds unmade and dishes and food. We then returned to the front desk and reported the problem, not many apologies were made and we were given another room. We went to the 29th floor again, and this time our keys didnt work. We went back down to report this problem and again, not many apologies. We were finally given a room that worked. We booked a room with two queen beds, but when we entered the room the beds did not seem like queens. We called down to verify that they were and were told that their "2 queen rooms" were actually oversized doubles. That is not ok, and false advertising. Also the bellhop was rude to me and the front desk staff was not helpful.
April 14, 2013
Rated 5 out of 5 by AnthonyM Oustanding Customer Service
Received the best customer service I've ever experienced in a SPG hotel from Blair at the front desk, and as a Gold Level member I use these hotels frequently. The systems in the whole hotel were down and there was pressure on everyone to hustle, and the whole way through processing us Blair was professional, curteous and smiling, couldn't have asked for anthing more. Well done.
August 4, 2014
Rated 4 out of 5 by Reid79 Excellent Location
I stayed with my girlfriend here for 1 night in March. It just so happened to be the same weekend as some sort of Anime Convention. Lots of people dressed up in costumes. The staff handled everyone well and the check-in / Check-out process was very smooth. The lobby had free wifi which was nice but it wasn't free in the room. We stayed at the hotel mostly for the great location. It is right in downtown and easily walkable to all major spots. Overall I enjoyed my stay and would book this hotel again.
March 31, 2013
Rated 4 out of 5 by mountainbased great hotel, but aging tower
I love this hotel: beds, fitness center, bar, location, etc. This was my 25th stay at the hotel and they brought me a lovely tray of chocolate covered strawberries - delicious! However, the old tower is going to require some work soon - seemed to be some kind of leak when I got there- fans blowing all through the hallways to dry it back out, sink was clogged and therefore kinda nasty, water knobs seemed to be reversed...Hopefully, they will get these things under cotrol before they get out of hand!
September 18, 2013
Rated 4 out of 5 by Dansize Week Long Business Trip
I was at the hotel for 6 nights on a trip for a conference. The room and the bed were great. The timing schedule of the housekeeping staff was inconsistent which resulted in missing one day of cleaning. Also, it could be the color of the carpet or the patterns the vacuum system left, but the carpets in the common areas (halways and elevator areas) looked dirty. Otherwise, the hotel was a great place to stay and within reasonable walking distance of many opportunities for tourist stuff and shopping.
August 27, 2012
Rated 5 out of 5 by Thom14 Great Location and great hotel
I decided to stay downtown in Seattle because of proximity to meetings and events. Sheraton did not disappoint. Valet parking was excellent and very convenient. Room very quiet with a great view of the city and the Sound. Would definitely stay here again.
August 20, 2014
Rated 4 out of 5 by Gooby Excellent Stay!
The Seattle Sheraton is in a perfect downtown location to all the must-sees of the city. Our room was on the 28th floor, so we had a beautiful view of Seattle. The hotel is directly across from Niketown, Morton's Steakhouse, a movie theatre, and an arcade for the gamers. Staff was friendly and the room and lobby were very well cared for. Will stay again on our next trip!
August 3, 2014
Rated 5 out of 5 by Jackie3 Clean & Comfortable!
Stayed here during Memorial Day Weekend 2014 and yes, I would stay here again. I am very picky about cleanliness when it comes to staying at a hotel and the Sheraton in Seattle was that! Very Clean! Our room was right by the elevator and we didn't hear a thing. All the staff here at the Hotel were very helpful and very nice. Fitness facility and pool overlooking the city on the 35th floor was Beautiful. I highly recommend this place! Actually thinking of getting the SPG Card.
May 27, 2014
Rated 3 out of 5 by Poindexter52 Horrible night's sleep
We love this hotel, BUT, my wife and I had a horrible night's sleep. The bed was too hard to be comfortable, and the pillows are terrible. It would be wise to offer pillow options for people who need certain types of pillows for good sleep. Feather pillows are nice to the touch, but when you lay your head on them, even 2 at a time, they become hard as a rock. That is not conducive to good and restful sleep. Consequently, we woke up hourly through the night. It was a nightmare, quite literally.
January 5, 2014
Rated 2 out of 5 by parkitat18085 could not get to car
stayed at the Seattle Sheraton for two nights. Bed was extremely soft and caved into the middle of the bed. Could not sleep in the uncomfortable bed. Could not get to my car without staff help and then another tip to pay.
The staff was nice and kind.
August 19, 2014
Rated 2 out of 5 by BKK2012 An Underwhelming Experience, Overall
Perhaps the busy holiday season was to blame? An inattention to, or complete lack of basic services throughout the stay places this property and its standards well below its Starwood sisters around the world. e.g., no concierge service on one day, no doorman to assist (or offer) with luggage or hail taxis, sloppy housekeeping standards, surly guest services associates. That said, the property is conveniently located, fitness facility is top rate, and the traditional Xmas display is impressive.
January 9, 2012