Rated 2 out of 5 by unhappy Disappointed
This hotel was undergoing construction during our stay. It was very noisy. The sink was cracked and the shower faucet was crooked. Our ocean view was a view of the parking lot with a sliver of ocean behind.
April 23, 2013
Rated 5 out of 5 by RPatrick Great location and personnel
Miceau (Front desk attendent) was as good and helpful as any person we have ever dealt with. He appeared to have a passion for his work that is rarely seen today and could not have been more helpful.
August 5, 2013
Rated 5 out of 5 by frequenttravel Frequent Guest
I am consistently impressed by the staff here in Portsmouth and how accommodating everyone is. It's great to know as a weekly traveler for work I can count on the hotel to be a comfortable place to stay.
April 5, 2013
Rated 5 out of 5 by EdBizTraveler Biz Trip Winter Stay at Sheraton Portsmouth
I just started staying at this property this winter and have been here twice this winter. It was an excellent experience overall and the property/staff were all great. I would definitely stay here again.
March 25, 2013
Rated 2 out of 5 by Disappointed127 This hotel did not meet our Sheraton expectations
We arrived and upon checking in the front desk was friendly and helpful in directing us to a restaurant to enjoy for dinner. They also were quick to acknowledge the Starwood preferred member status. We proceeded to put our bags in our room and find our door within feet of the elevator. Before entering the room, we could here a loud buzzing noise coming from inside-it was the air conditioning unit. We turned it down and it got quieter and said we would call maintenance when we returned from our dinner reservation we had just made. When we returned the room had warmed up and we turned the ac unit back on and the buzzing increased. We called down to maintenance and they did send someone up immediately but upon inspection the maintenance was aware of the situation and it was prevalent in several other rooms in the building as well as they were due for repair. We were told he would open up the space so we could have outside air flow, we were not offered to be moved. Opening up the flow didn't cool the room down and the paper thin walls and uncomfortable bed made it difficult to sleep all night long.
September 22, 2013
Rated 5 out of 5 by Lynn007 very comfortable stay
This was a great experience. I have not stayed at this hotel for many years, and I was happy to return. It was clean, comfortable and very homey. When I'm in the area again, I will be sure to stay here.
April 24, 2013
Rated 5 out of 5 by mhann Excellent and courteous staff
The staff was so courteous and met all our needs.
December 23, 2013
Rated 3 out of 5 by kay07 front desk and waitress at rehersal dinner
alexandra at front desk very helpful in meeting our needs. waitress Betty and Samatha were very capable and friendly servers HOUSEKEEPING is another story.
November 5, 2013
Rated 5 out of 5 by Holbrook Great location
The hotel is in a great location for walking the city and close to many other attractions a short drive away. The whole place was very clean and all the help are very professional and courteous.
December 6, 2012
Rated 1 out of 5 Terrible experience. Never again
Charged my CC double without consent, even after I paid cash. Pool was broken, then over clorined, sauna was broken. Cannot get any assistance on phone. Will never stay with this hotel again.
March 4, 2013
Rated 4 out of 5 by Traymick My Stay in Portsmouth
The staff was very friendly. Accomodations were fine and a great location - convenient to main highways and an easy walk into town. Would stay here again.
October 28, 2013
Rated 4 out of 5 by SPG1 Good hotel and staff
No complaints or issues whatever. Room was clean, bed comfortable and the staff friendly. The bar on the second floor is cozy and comfortable with great service. Prices are reasonable.
March 5, 2013
Rated 5 out of 5 by Debmnh The staff went out of their way for us
The staff went out of their way to accommodate our needs. It's our favorite Sheraton to stay at and we'll be back before long. The location is excellent and it's a very pretty set up.
August 20, 2012
Rated 3 out of 5 by minxpk79 pretty good
everything was fine with the exception of having very dirty glasses in the room. someone had clearly used the glasses, as they had debris and toothpaste dribble going down the sides.
January 5, 2013
Rated 4 out of 5 by Hanno Pleasant
This is a very nice hotel in a great location, it is in walking distance to all that Portsmouth has to offer. staff are very helpful and efficient. Overall a very pleasant stay.
June 26, 2013
Rated 5 out of 5 by Gumby Great Downtown Location
This is a very clean and modern hotel located within easy walking distance to all the social and retail destinations one would want in a weekend getaway or even an extended stay.
February 7, 2013
Rated 4 out of 5 by Rich Review
The bathroom seemed smaller than I remembered. Not much room from the door to the toilet. The room entry also seemed cramped. Maybe it was just an odd room! I didn't love it!
May 27, 2013
Rated 4 out of 5 by Gary957 Sheraton Harborside
Beautiful hotel; great location.
Check-in was not as efficient as I would have expected.
The room was well appointed but the size of the room did not meet my expectations,
July 15, 2013
Rated 5 out of 5 by mummy0 VACATION
Hospitality was wonderful! All employees went out of their way to be friendly and accommodating. The new rooms were beautiful. The food and bar options were delicious.
August 18, 2013
Rated 3 out of 5 by Dana4569 Overall Average
Need to replace Minibar with a Refrigerator. Hotel was average for cleanliness. Room was made up late in PM each day as this was for buiness it was an interuption each time.
July 30, 2012
Rated 3 out of 5 by MyNavy Great Location
Friendly staff, the location is Fabulous to the Portsmouth Downtown Area. Would recommend this hotel to everyone. Clean lobby is excepeitional when walking thru the doors.
January 6, 2013
Rated 5 out of 5 by SriC The hotel
we were treated very well,John form the concierge desk went beyond his call of duty to help us and make us feel very welcomed. We would like to come back when time permits
September 20, 2012
Rated 4 out of 5 by FDB53 Great location
We always stay at the Sheraton Harborside Hotel when we visit Portsmouth. It's convenient to downtown and let's us park the car and walk to everything.
October 1, 2013
Rated 5 out of 5 by matdal Great place to stay in Portsmouth
Easy access, walking distance to everything in town, super-helpful staff and a nice facility made this a great place to stay when I travelled to Portsmouth for business.
January 18, 2013
Rated 5 out of 5 by ladysuper Great hotel
This is a great hotel. It's quiet and very comfortable. It's close to all the wonderful downtown stores. It's close to the Isle of Shoals boats. Staff is very welcoming.
May 17, 2012
Rated 5 out of 5 by Tree A Caregiver's Retreat
My week stay at the Sheraton Harborside was very relaxing due to the exceptional welcome and service. The room was very clean and the bed was very comfy. I will return!
February 4, 2013
Rated 5 out of 5 by Lamac1 Wonderfully convenient Hotel
Front desk was very welcoming. Bellmen were very helpful. Club level staff were exceptionally helpful.
Thank you for such a great experience.
October 9, 2013
Rated 4 out of 5 by BmwDon Portsmouth Visit
Any visit to the perfect city of Portsmouth is always made better by staying at the Sheraton. Check in, park the car and you won't need it again until you leave.
July 26, 2013
Rated 5 out of 5 by Henry6842 Very Accomodating
We were able to check-in early, which meant that we could unpack and relax before our 10 month old had to go down for his nap. This made all the difference for us!
February 4, 2013
Rated 4 out of 5 by Cf1234 Great night in Portsmouth
The Sheraton in Portsmouth is a great place to stay. The staff is particularly friendly and always willing to help. We found our room to be clean and comfortable.
October 13, 2012