Rated 1 out of 5 by Mil352 Absolute disaster
We personally designed our 10 days “Best of South Florida” tour trip with the help of our guide book and Tripadvisor. It worked out very fine everywhere except for our Key West accommodation. From the 30th of April to the 3rd of May we stayed at room 333 of the Sheraton suites. The gap between the sweetened reviews and the sad reality on site is unbelievably huge. Some reviewers can impossibly have stayed at that same place. How come nobody complains about the invading plane and airport noise, the obvious signs of wear and tear in the rooms, how come nobody points out the high chlorine levels in the pool, the number of Band-Aids and other stuff in the water, the dirty pool towels... The reality on the hotel beach has nothing to do with the beach reviews as well. While we were actually physically there on the beach it featured 1 foot high piles of stinking sea vegetation, the sand is full of cigarette filters, beer bottle capsules and even some used condoms. Homeless have settled underneath the pergolas. Forget the romantic walk on sun down. Past the multi-lingual beggars and the pot smokers you have to fight a myriad of flies.
I trust the Starwood brands (30 nights YTD, over 300 nights in the last 8 years) and I believe in their quality standards. What a horrible let down here in Key West, this is very far from the Sheratons I know. Upon check-in, a frosty and snippy front desk lady skipped “the warm welcome” and insisted on us taking the express checkout. What for actually? Not passing by and complaining? The rooms are big, the furniture is outdated and the bed definitely not the sweet sleeper ones we are expecting at a Sheraton. What good two TV sets when none of them is working properly. I Ignored you can actually get that snowy vintage picture quality on a modern flat screen. Our room was spotlessly clean. The cleaning lady is a perfectionist, every day she made even the Alcantara from the sofa look like new. The hotel has a well-equipped fitness center. I really enjoyed the last generation of lifefitness crosstrainers. The shuttle service to the center of Key West works perfectly. But nor the hotel services and nor the room features justified my 186 Euro a night SPG nonrefundable fully prepaid rate. A huge air-conditioning system (cf. photos) directly outside our room produced a continuously ongoing humming noise and spread kitchen smell. This worsened the situation even more. We got strictly no value for the 750 dollars we prepaid! No way of getting our money back and changing the hotel. We really felt trapped and abused. Gladly Key West has a lot to offer and we were spending the absolute minimum time at this horrible hotel.
21. Mai 2012
Rated 5 out of 5 by JBKIM4 Great Family Hotel
We have two teenage daughters and this hotel worked great for us! Directly across the street from a great beach and a fabulous restaurant onsite. We will be back. Very quiet as well - away from the Duval Street crowd. Shuttle to and from Duval Street was great.
6. April 2014
Rated 5 out of 5 by WL55 Excellent place for beach
This is an excellent hotel with all you need to have a great time on the beach at Key West, (not many have access to large beachfront). Also, great to get away from busy Duval St area, but shuttle service is great for going there, Overall excellent experience for 5 days in April 2014
5. April 2014
Rated 5 out of 5 by hossboss Awesome ambience!
We were very impressed by the courteous and accommodating staff.
1. April 2014
Rated 5 out of 5 by nosocks53 Outstanding inside and outside
The staff, especially the front desk with Jonathan, presented a warm and welcoming atmosphere. They are personal and professional. The ambiance, service, food, location to the beach and morning sunrise are wonder-filled.
25. März 2014
Rated 5 out of 5 by Majestic1234 Great staff
Great views, tropical grounds, rooms large, shower area great. Only problem we had was sofa bed was like sleeping on springs, but when we notified desk they brought a new mattress! The staff was friendly, and took care of all your needs. The transportation staff worked hard to get you where you needed to go on time. If shuttle filled up they radioed to get another one there. Beach across the street, and no worries about a cruise ship blocking your views. Enjoyed our stay.
19. März 2014
Rated 5 out of 5 by Tampa36 Very Please
The hotel was very close to the airport. Had great shuttle service to and from town. Beach across the street was great.
Anita in the restaurant was the best. Very helpful, friendly, genuine and great with the kids. Thank you Anita!!!!!
12. März 2014
Rated 5 out of 5 by Patty33 this Hotel has great location
Across from the beach, shuttle into town, great spot
20. Februar 2014