Rated 3 out of 5 by swimmer64 rude front desk help
The hotel was nice and location for the beach event was great. The shuttle service to downtown was really convenient. The only downfall of the stay was the front desk staff. They were not helpful and did the bare minimum to help.
June 24, 2013
Rated 5 out of 5 by Vaca Relaxing Vaca
The staff and the hotel went beyond our expectations. The resort has a relaxing atmosphere. Excellent service from the front desk, pool staff and concierge. Loved the convient shuttle bus to downtown. We extended our stay two extra days.
May 27, 2013
Rated 5 out of 5 by jteam We enjoyed this hotel
My husband, adult daughter and I enjoyed staying at your hotel. The king bed and the rollaway bed were comfortable. We especially enjoyed the large bathroom that was nicely appointed. The microwave and refrigerator were used daily as was the coffeemaker. My daughter and I used the fitness room where we used the treadmills, free weights, exercise ball, mats and bike. Bring something to listen to because you can't see the TV. We ate breakfast at the restaurant. The omelets and breakfast croisants were delicious.
We also spend time at the pool. There are towels available and the pool was very clean. We used the shuttle service extensively to travel to Duval St. It will save you time and money, but you must reserve
early each morning for a seat. Each shuttle only transports about 12 people
and fills quickly. The hotel is also across the street from a beach. We enjoyed walking there. In the morning my daughter would jog along the path next to the ocean. The hotel is on the quiet side of the island and gives you a break from the crowds on Duval.
November 15, 2012
Rated 3 out of 5 by duser82 room damage
Cracks in walls water damage I realize i am in FL but with the money the hotel cost you would think the damage would be fixed before guests used the room
August 17, 2013
Rated 2 out of 5 by Dan38 Not Cool!
Bathroom got clogged; had to go to a 24 hr store to get a plunger to unclog it! That was not fun. While checking out, we mentioned our ordeal...they didn't seem to care much.
Rooms were not ready till 5PM..so had to wait in the lobby for 2 hrs.
July 15, 2012
Rated 4 out of 5 by Rob1 Food
Soda at poolside over priced. Cheaper to buy inside main lobby. Breakfast buffet way over priced for simple scrambled eggs sausage and bacon and some fruit. Overall stay pretty good but find food off site. Shuttle into town well done.
April 15, 2013
Rated 5 out of 5 by AthanE A pleasant stay
The accommodations were great, the staff extremely helpful. We had a great time.
September 2, 2013
Rated 5 out of 5 by Jackie5 outstanding emplyees
We have stayed there many times and rack visit gets better and better. The employees are outstanding. One in particular. The front desk clerk by the name of Taneka , I do believe thats her name. She mad our last vist just beautiful..
August 15, 2012
Rated 5 out of 5 by nirac little treasure
although out of the crowds of the city center...this stay was very relaxing,, the pool and bar convienient and the public beach across the street wonderful...
september is very slow month no activity anywhere!\\
great for families
September 17, 2012
Rated 4 out of 5 by PJ2006 Close to Smathers Beach
Convenient shuttle service. Good size suites- little loud if you are on first floor from the cleaning carts on the above landings
Close to smathers beach- good running along the water too. Front desk staff a bit slow
June 2, 2013
Rated 5 out of 5 by Bill1 Awsome trip and stay
I was treated special as a platinum memeber. I was given a choice room and a fine rate. All staff friendly. Food very good and appreciate free breakfast buffet. These types of perks are smart business and will keep me comong back!
December 11, 2012
Rated 5 out of 5 by KDATTA This hotel has great features
Great hotel to stay in key west.
September 9, 2013
Rated 5 out of 5 by Mom92 A wonderful experience
Convenient shuttle service, a major plus. Rooms were a pleasant surprise, spacious and very clean. Overall a great experience. Will definitely come again.
August 4, 2013
Rated 3 out of 5 by feixas The room was not clean enough
The hotel in general met our expectations, nevertheless, we noticed that our room was not cleaned every day. They made our bed and changed the towels but they didn't clean properly our suite which made us feel uncomfortable.
October 1, 2012
Rated 5 out of 5 by chiara fantastic Sheraton
The hotel was perfect!
Rooms are clean and the building.very nice and tidy.
The free shuttle is very useful to get to downtown.
The pool is so nice ans the staff is really kind ans helpful.
I would strongly recommend it.
October 25, 2012
Rated 4 out of 5 by Bobby1531 Key West beach access
First visit to Key West so surprised to find that Smathers Beach is the ONLY beach anyone really goes to and happens to be directly across the street from this Sheraton Suites hotel. Paid for the upgrade for the ocean view and having the balcony was awesome. The suite was plenty big for 2 people and could easily accommodate a couple of kids. Lots of storage and very comfortable. Hotel runs a shuttle every half hour to and from the infamous downtown area so no need to drive! I work out religiously so the fitness center was important and while they had great equipment, they kept the temperature way to warm, often no towels available and there were no restrictions on children coming in. This was a problem as everytime I went to work out, a couple of mother's brought their young children in who basically ran amuck! A little issue with the hotel staff not changing our reservation to extend our stay one day but corrected once pointed out. Also, checked in early only to find out that previous guests had not yet checked out! Staff was friendly and generally accommodating.
July 15, 2012
Rated 4 out of 5 by lewesdoc Very impressive
I booked this hotel using my SPG points. Very pleasantly surprised. The location is a bit far from the busy center but I liked it being quiet and relaxing. There is good shuttle service and the bus stops at the facility.
September 17, 2012
Rated 5 out of 5 by Mom0211 Great vacation.
This is a great hotel. I was worried, based on some negative reviews. Worry not. It is a great hotel. Great staff. Great drinks at the pool bar. Restaurant is family friendly. I highly recommend.
June 15, 2013
Rated 5 out of 5 by Wes64 Great property, closer to Duvall than you think!
What a nice property. The convenient shuttle service puts you down town in minutes. The renovations are amazing, and the staff couldn't have been more helpful. I'm glad this Sheraton is there. Has a real resort feel.
November 3, 2012
Rated 5 out of 5 by anne1980 The staff was knowledgeable and friendly
We enjoyed ourselves. The accomodations were excellent. It was easy getting to and from our hotel to downtown. The staff were great, always available to answer questions and assist us in making the best decisions.
October 25, 2012
Rated 2 out of 5 by Barca Sheraton key west
350 dollars for a suite And when you take a capuccino at breakfast instead of a coffre
you havé to pay for it
it is not acceptable
i live thé Hotel earlier because i think that is a retraet House for old people
February 1, 2013
Rated 5 out of 5 by Amanda45 A Great Place To Stay For A Relaxing Vacation!
I recently stayed at the Sheraton Suites Key West with my boyfriend on a five night vacation. We ended up booking the Sheraton at the last minute and are very glad we did. The rooms are very large (due to the suites), the beds are very comfortable, and the room was clean. I loved that the hotel provides a complimentary shuttle to the downtown Duval St area. The shuttle drivers were very knowledgeable and friendly. They do not advertise this, but you can call the hotel when you arrive at the airport and the shuttle will come pick you up. You can also schedule a ride to the airport on your way home. We saved tons of money on cabs due to the complimentary shuttle. The pool area was very nice and relaxing and they have a pool bar for all your adult beverage needs. The staff was very accommodating. They sent up extra hangers, a wine opener, toothbrushes and toothpaste when we ran out. This is a great hotel if you want to be away from the downtown craziness and have a relaxing day by the pool or at the beach across the street, but still want to be able to go downtown at your leisure.
November 9, 2012
Rated 4 out of 5 by Walt SPG Concern
Everything was fine as usual, but I left the "green" card on my door on 3/12 and did not receive the typical voucher for 500 pts or a $5 credit and my room was not serviced. First time that has happened.
March 15, 2013
Rated 5 out of 5 by BigBob1 Great staff and location
This is our fifth visit in three years. The people who work here are very helpful, the motel is always clean, food is good and the provided transportation is excellent. Thank you!
June 16, 2013
Rated 5 out of 5 by Laradicus Another Fantastic Vacation
Smather's Beach is fantastic. We love the resturant and the staff as so attentative. The rooms are perect for a family of four with eveything you'll ned for a great vacation.
June 18, 2013
Rated 5 out of 5 by deej A great stay in Key West
Hotel is just beautiful and well located. The concierge was so helpful to my son and his wife in planning excursions. Add to that, Key West is a fun place to be. So enjoyable a stay. Thanks.
April 20, 2013
Rated 4 out of 5 by Fred76 Travel
This hotel has a great location for visiting Key West. Easy access to everything on the island.
August 12, 2013
Rated 5 out of 5 by melanie52 the suite gives me everything i need
love the suite, coffee in the morning and refrigerator for leftovers and pop, huge bathroom with lots of places to put all your stuff, microwave to heat up leftovers. wonderful bed and linens.
October 5, 2012
Rated 5 out of 5 by Williams01 Our stay in Key West
This hotel, the staff and the services were great. Loved all our shuttle drivers, they were so nice. We will stay at this hotel again. Thak you for making our wedding and honeymoon special!
November 6, 2012
Rated 5 out of 5 by natebkeywest Stay away from room 333
Had a good stay for Fantasy Fest,but I had some problems with the room. The shower doesn't drain,microwave does not work and the balcony is surrounted by exaust fans from the restaurant.
November 6, 2012