Rated 4 out of 5 by jmt2 hotel was clean
hotel was clean staff friendly would have liked reduced parking or include in room fee.
September 13, 2012
Rated 5 out of 5 by clover3 Excellent Stay
Staff are very friendly. Room is very clean. Services are great. Food is very good.
February 19, 2013
Rated 5 out of 5 by empressholly This hotel has great views!
we were sad the hot tub was out of service, but the pool was great! (nice and warm)
November 13, 2012
Rated 4 out of 5 by Yooper Great Place
We enjoyed our stay. Room were clean and staff was very friendly and helpful.
April 22, 2013
Rated 5 out of 5 by CambridgeTraveler Close to Home, in the middle of it all
Thanks for making my weekend, non-work stay so nice and enjoyable.
October 16, 2013
Rated 4 out of 5 by Shannon24 Relaxing
Staff are very professional and pleasant.
December 9, 2013
Rated 5 out of 5 by Bill26 Another wonderful stay at this hotel!!
We stay here often and are always welcomed by the excellent staff.
July 25, 2012
Rated 3 out of 5 by RasV Nice stay
Warm, comfortable and clean and for a fairly reasonable price.
January 28, 2013
Rated 5 out of 5 by totrav great llocation
great hotel with great location and great service
October 28, 2013
Rated 5 out of 5 by Steve0303 Pleasant stay
Nice building, good location, excellent gym, friendly staff
April 26, 2012
Rated 5 out of 5 by asp123 Hotel Great feature
Hotel, I upgraded and it was nice to have the amenties.
November 13, 2012
Rated 3 out of 5 by JUSTJO2013 Expect the unexpected
I WAS Not happy nor WAS I satisfied!
November 11, 2013
Rated 2 out of 5 by JonJ Needs some updating
Hotel rooms need some updating, especially carpet.
August 26, 2012
Rated 5 out of 5 by Al65 excellent overall stay.
Facility needs to be upgraded. Staff is wonderful.
March 11, 2013
Rated 4 out of 5 by Scot37 Excellent Hotel
Hotel has Great Service & Well Maintained Hotel
January 5, 2013
Rated 5 out of 5 by jackpolvt Great Hotel.
I was totally happy with the hotel.
October 27, 2013
Rated 5 out of 5 by coool Great stay
I will recommend this to my friends and family
December 16, 2012
Rated 2 out of 5 by DRDC Hotel is below expectation
We had difficulty in many things during stay.
February 19, 2013
Rated 4 out of 5 This hotel had a bed
Room was nice, it had a view of the water
October 3, 2012
Rated 4 out of 5 by dmelton Food
Food was ok, but the price was too much.
May 15, 2013
Rated 4 out of 5 by Vickey67 This hotel was very nice
This is a very nice place to stay.
December 19, 2012
Rated 4 out of 5 by grammie7 wedding stay
Great room, great wedding
October 15, 2013
Rated 3 out of 5 by Paul Good service
Good service at the front desk
April 7, 2013
Rated 4 out of 5 by wandering544 More highs than lows
Unfortunately I started off my very first stay here on a bit of a sour note. I had taken advantage of an email promotion to upgrade to a Club Level room for a fee, and had received confirmation by email that my request had been 'processed.' But when I checked in, I was informed that the upgrade I requested was not able to be met. And that I still had to pay to access the Club Lounge (Gold member). This had never happened to me before and I was a bit annoyed, but didn't let it hamper my stay. I was in a renovated room on the 9th floor that was very nice. It was quiet, comfortable and perfect for my visit.
Parking was not cheap but wasn't ridiculous. Being able to go in and out with my room key was convenient. I didn't use the pool or the gym, but I did check them out and was quite impressed with the facilities. Hopefully the hot tub renovations will be done soon. The concierge was helpful in giving us the names of good pizza places in the area.
The highlight of the trip was our Club Lounge attendant, Beverly. She had to deal with some more 'challenging' guests on a Saturday night but took it in stride. By the end of the night, she had my friends & I laughing and made sure that we had everything we could have needed. She is truly an asset to the hotel.
July 18, 2012
Rated 4 out of 5 by mrsusiam Bathroom Lights
Hard to see in the bathroom.
September 30, 2012
Rated 1 out of 5 by Lee36 I won't stay there again.
I stay at Starwood Hotels all the time for business, but I will not return to this one. The suite I stayed in was attractive, but seriously in need of upkeep. The closet doors were off the runners, the cabinet housing the refrigerator did not close properly, and the toilet made a loud whining noise that lasted at least a minute when flushed. The bathroom door would not stay open and it was sticky to the touch. Towels were stored on the vanity even though there was room over the toilet for a shelf where they might have been reached from the shower. The lighting was much too dim, even when every light in the suite was turned on. The printer in the Concierge lounge was very old and slow and it spit out the papers it printed; there was no tray to catch them. When the printer jammed, the hostess had had no training in how to fix it. In addition, the toaster in the lounge only toasted the bread on one side - information told to me by the hostess. I ate at both restaurants and they each had the same basic menu. As I worked until 8:00, I was unable to eat dinner until 8:45. The Picks Restaurant was not crowded but it took 30 minutes for me to get my meal, which was a hamburger. The reason, according to the waitress, the burgers are handformed and therefore take a while to make. Also, room service orders are filled first.
October 20, 2013
Rated 4 out of 5 by glicker Loved this place except for the noise
We stayed on a Friday and Saturday night - in town for a swim meet. On the positive side, the staff was nice and friendly, I liked the selection of snacks and supplies behind the check-in desk for purchase, and the room was super comfortable and nicely appointed. On the negative side, the food quality in the pub was only so-so (went Friday after a late meet session) and the pub itself wasn't too clean or nice (kind of a dive). It wasn't terrible, just below the standard of the rest of the hotel. We ordered room service for breakfast and had a few issues - was supposed to come with a pot of coffee, instead came with two cups of coffee, no croissant (two pastries instead) and large muffins instead of mini-muffins. The fresh fruit was better than expected and there was plenty of food, so we didn't complain. Still, probably an area for improvement. The major issue on Saturday night was noise - from a large and high-spirited wedding in an event space that is open to the atrium. I think the doors are not soundproof enough for the hotel design (which is lovely, btw). We could also hear a child throwing a tantrum often and loudly next door through the double door that adjoined the rooms. I am not too bothered by noise but if you are, and are staying during wedding season on a Saturday night, ask for a high up room and bring earplugs. Parking is convenient below the hotel, but if you come in late on Saturday be prepared to park in a satellite garage. No instructions offered for how to pay as a hotel guest, so we paid twice for one night of parking (entered both garages, charged automatically for one and had to pay to leave the satellite garage after check out). I think it would be nice to valet park for guests after hours when the main garage is full, or park events in the satellite lot. All noise stopped by 11 pm, so we slept well and overall enjoyed our stay. The hotel location is in a nice part of town near some cafe's, a CVS, and a great local restaurant, the Red Rose Pizzeria. Overall the quality of the hotel and amenities was excellent.
July 4, 2012
Rated 2 out of 5 by JasonK1970 Did not sleep at all.
My wife and I checked in on Friday 9/20/13 to room 935. The reason for the stay was that I was there for a bicycle ride from Springfield to Boston to for fallen Massachusetts Police Officers. The Hotel was full with several weddings and a Firefighter Conference.
The check in was great, and the staff extremely helpful and courteous. The room was clean and appeared to be very orderly. Due to the reasons we were in Springfield, we had to leave shortly after check-in to register for the ride and meet with other riders. We returned to the room at approximately 9pm.
Upon return to the room, I spent time preparing for the early morning bicycle departure. When we went to go to bed, we discovered that the right side of the box spring was no longer sprung, rather crushed by what could have been Dr. Seuss' Horton the elephant. I made several attempts to reach the front desk and never received an answer on the telephone. Due to the need to try and sleep, and the late hour and knowing that the hotel was booked solid, we decided to try and mutter through.
I can only say we tried to mutter through. as sleep did not occur. The bed was unbearable! The bed may have been dealt with, but due to the wedding parties and the Firefighter Conference, the noise from the atrium was off the charts. The screaming and laughing, the stomping up and down the walkways, the doors slamming, and this was topped off with the blaring television from the adjoining room.
So what do I do, try and call the front desk, never an answer!!! So I attempt, try, and in desperate measure, pray for sleep.
When time comes to wake up, I am wide awake. I dress and gather my gear and leave. I went to the desk and informed the clerk. The clerk asked why I did not call. I told him I tried. The clerk asked why I did not come down to the desk, I told him that was not an option, I needed to sleep and that was what phones were for.
The clerk was nice enough to comp the parking fee. I say that with pure sarcasm. I unfortunately had to leave for the ride and could not do more with the desk clerk.
I am not happy with the Sheraton Monarch.
September 22, 2013
Rated 5 out of 5 by Manju very nice stay :)
We checked into the hotel on Saturday the 16th. I got a great deal from priceline, as we were just looking for an inexpensive place to stay so we could spend a few days at Six Flags. I called before and requested a renovated room on the 7th floor and was told I would be checked into room 728. When I got there the front desk had put me on the 5th floor. I told them I would rather have floor 7 and immediately they went to work finding a clean room for me to check into. I ended up with 705. It was a beautiful room, close enough to the elevators but not so close that I could hear all the traffic coming off of them. Our room was "river view" and it overlooked the highway and the river. I was nervous because I saw many reviews complaining about the highway noise and I thought it would affect my kids sleeping (they are 3 and 4 years old, and they need their sleep!!), but we all slept very soundly, and thanks to the room darkening blinds, my kids slept all night and didn't get up till 8:30 am!
We parked underneath the hotel in the parking lot, at a rate of 12.95 per night.... thats a little steep to me. I can understand paying for parking... the hotel is located right in the middle of the city... but I really believe that 12.95 is a LOT to pay at a hotel that does not offer complimentary *ANYTHING* unless you are a Club Member. No breakfast, no internet, no parking. The only thing that was free was the pool. And the hot tub was being re-done so we couldn't use it. Out of the 3 night/4 day stay my family and I had there, that was the only downside.
We had no noise issues... the layout of the hotel is pretty unique and I can see why sound would travel up, but it was not a problem at all for us. Our room was immaculate every day when we came back from a LONG day at Six Flags, which was a nice thing to walk into. We ordered room service our last night there just because of lack of options.... it was pretty fairly priced and the burger was delicious! It came up quickly also.
Just to reiterate... we had a great mini vacation here... I've already recommended it to family and friends. I hope to stay there again sometime in the future!
June 22, 2012
Rated 2 out of 5 by BonB Was there anything that wasn't broken?
I have stayed at this Sheraton nearly a dozen times when traveling to Springfield for business. Typically a satisfactory experience although I have never had an excellent experience here. For the life of me, I don't know why I never remember that there is my preferred hotel chain across the street. When I checked in, the gentleman at the desk mentioned how slow they were, yet I still got a room right next to the elevator and the ice machine with a view of the freeway. Huh? If you are so empty would you give a guest the option of view or location on the floor. I was so hungry when I checked in that I dropped my bag and ran down to the bar to get something to eat. When I returned to my room, I noticed it was extremely cold in my room. Turns out, my A/C was broken. I even, as the staff recommended, turned off the unit and turned it back on again several times and it still blew frigid air incessantly regardless of what I set the thermostat at. I even turned off the unit and it was still blowing. Whilst fighting with the A/C, I had important business that needed to be done which I could not because the WiFi was not working in the hotel. The staff did not disclose this wen I checked in, but when I called down to inquire what was going on, they said they would call me when it was fixed. So they called about an hour or so later to say it was fixed when in fact, it was not. I subsequently had missed deadlines and work left undone until I got to my new destination the next day. Because I was so preoccupied trying to get my work done, I had not realized it was now past midnight. I contemplated requesting a room change, but decided just to give up on getting work done and get warm under the covers and get some rest. When I woke up the next morning, it was an ice box in there. I was cursing myself for not changing rooms as I attempted to get ready for the day. During which process is when I noticed how disgustingly filthy the bathroom floor was (the grout which was once white was black with filth, the seemingly newer mirror in the bathroom was all chipped and marred. I went to turn on the news and realized that the dresser on which the TV sat, had all of the veneer missing off one side of the TV swivel. I mentioned all of this upon check-out and received no apologies, and an explanation that the hotel had been having trouble with their internet for DAYS! This absolutely should be disclosed to guests when they check-in, so that business travelers can make other arrangements. I promise you, I will never forget that there is my preferred hotel chain across the street again and I will never stay at this Sheraton ever again..
August 28, 2013