Rated 5 out of 5 by Sheryl2549 Mrs.
Great location for travelers...wonderful and friendly staff. I was even allowed to have early check in before the conference began which was very helpful for my schedule. Everything was perfect except there was no soap in the bathroom when I arrived. But I called for the soap and it was delivered within 10 minutes. Then later someone called to be sure that the items had been delivered. So I was a happy camper!!!
January 15, 2013
Rated 5 out of 5 by Manju Awesome!
From the moment we checked in to the moment we left our stay here was exceptional. Jocelyn was so helpful and kind during check in. We were there for the Extrodinary Women's Conference at the BJCC so everything was right there. The only issue we had was when the conference was over was getting out of the parking garage. It took one hour to get out. Would definately recommend this hotel and will stay there again.
May 1, 2012
Rated 5 out of 5 by Don59 Shuttle drivers
Johnny and "New Orleans" were outstanding with service, information and kindness.
February 18, 2014
Rated 5 out of 5 by HotelSnob Wonderful Night Auditor
I thought I would have trouble booking a same night points reservation after midnight. But I was wrong. Both the hotel staff and central reservations were very helpful and patient.
When I arrived I was greeted by a genuinely kind lady with a warm smile and all the information I needed to feel comfortable in your facility right away.
Though the hotel is a bit outdated the staff made all the difference.
September 24, 2013
Rated 5 out of 5 by Jay06 Unbelievable Staff and Attention tonDetail
I can not say enough about every staff member at this hotel. They made a very difficult trip just a true pleasure to come back to the room each day and night. Everyone from valet, to the front desk, lobby bar and restaurants made it a point to call me by name and that shows attention to detail. I will be staying again soon and anytime I am in the area this will be my home away from home. Thanks to everyone.
May 4, 2013
Rated 5 out of 5 by MLS1 The only place to stay
During Kami-Con, this is the best place to stay for ease of access to the BJCC!
February 17, 2014
Rated 1 out of 5 by ADT1914 Overall Stay
My resent stay did not meet my expected standards for a Sharton Hotel. The room did not have any ready available outlets to plug in my cellphone charger or laptop. My stay was on a Monday evening and the ESPN channel did not display so I missed the MNF game that evening. Also the room was always hot and did not cool down even when I lowered the temp. Not an enjoyable stay. Also the iron did not heat up.
October 9, 2012
Rated 2 out of 5 by Dave Due to the design of this hotel it is noisy
On my first night the guests in the adjacent room were loud and disruptive, inhibiting my sleep. On my second night in the hotel, a large group of young students were extremely loud in the atrium area and disrupted my sleep. Security addressed the problem quickly on the first night. With a large contingent of business people in the hotel, the service for breakfast was sluggish and took too much time.
April 19, 2013
Rated 3 out of 5 by RFish52 Almost OK but....
A couple of snafus...(1) Heat went out in room on the 3rd night..was offered another room but opted to stick it out due to inconvenience of moving...(2) For some UNKNOWN reason my car was parked out front when it was supposed to be in valet parking. I am still upset and dismayed over this incident, especially with the immediate disclaimer that the parking and hotel were separate companies...really!!!
November 24, 2011
Rated 1 out of 5 by Msil Awful
Staying at this hotel was the worst experience I've ever had at a hotel. Check in took forever. Clerk was rude. Manager not helpful at all. Rooms were old and falling apart. Valet was full both nights so we had to self park and walk. Hotel was very noisy and room service was terrible and they lost our order so we had to call many times. I travel a lot and stay in many hotels...this was the worst!!
April 8, 2013
Rated 2 out of 5 by C2010 Not worth the money or stress
This hotel was very disaapointing. The parking for this property is far removed from the lobby. The escalators were out of service, the evelvators did not operate properly and at one point the door opened half way between floors. The front desk clerk upon my checking out proceeded to argue with me that I gave her the wrong room number. On future trips to Birmingham I will seek other accomodations.
January 16, 2013
Rated 3 out of 5 by JB345 Concierge Service
Our conference ran long so we had to check out before we were leaving the hotel. This gentleman was the only staff member who greeted us kindly during our whole stay. He stored our bags and later when it was time to leave, took a cart and escorted us personally to our vehicle with our luggage. Other staff in the hotel performed their duties but, not with a smile and rarely a thank you.
October 19, 2013
Rated 4 out of 5 by sab40 Needs an Update
I enjoyed my stay at the Sheraton. The room was comfortable and the bed was fantastic. Additionally, the water pressure in the shower was great and we were on a high floor. I also enjoyed the club level service. That said, there's no wi-fi in the rooms! They need to update this quickly. Westin, another Starwood property has recently opened in Bham. On my next trip back I think I'll stay there.
February 19, 2013
Rated 1 out of 5 by NotPleasedAtAll Never again
The room decor was dated and old. Although i like it warm, the hallways were sweltering while the rooms remained cold. While checking out, the bill was much more than what was expected and when i pointed this out to the lobby clerk, she smiled and continued to repeat that she did not know where the charge came from and she cannot explain it, but she cannot do anything about it. horrible stay.
January 3, 2013
Rated 1 out of 5 by Rex61 Better skip Birmingham next time
The check in process was very long. While there were 8 stations available to check into this downtown hotel, only two were manned. The line was not that long, but it took us over half an hour to check in. There was no special consideration for SPG members. There was no local free parking. There was only self park ($12) or valet ($20). The valet service was the only bright spot of this whole stay. There was no concierge/club level lounge available, which I found hard to believe from a large, downtown hotel. Breakfast buffet for two was $35 and the quality and service were in line with a $3.50 buffet for two. I had received a $25 SPG gift reward that was not honored. The next night we stayed at a Sheraton in Charlotte where all these negatives were reversed which helped restore my faith in the chain. Keep a low level of expectation if you want to stay at the Sheraton Birmingham, and you'll be OK.
August 18, 2012
Rated 3 out of 5 by Maddiesun Rather disappointed
Where to start. First off the staff was excellent and very nice. Ok that said, the heater in our room rattled and clanged all night and had to turn it off. The drinks from the coke machine were warm and flat. The iron was filthy and stained my husbands pants. No micro fridge or microwave. The VIP breakfast was ridiculous. No milk for cereal, no salt/pepper, coffee machine was not working properly, cold oatmeal, soggy bacon, few choices, the lady working the area came out once and disappeared. Another customer went and got the lady out front who was checking people in to assist us in the lounge.
Our room was ok but for the cost I was surprised it was not nicer but I must say the pillows were fantastic!
We do not travel a lot but we usually stay in another chain hotel that is half the cost. Comparably the rooms and the everyday extras are actually nicer than this Sheraton while the Sheraton's lobby, meeting rooms,and atriums are very nice
December 10, 2013
Rated 2 out of 5 by alphabeta check in experience
This hotel needs to have some process improvements related to check in experience. My first time here- checking in at 10 pm- I arrived- waited at desk 15 minutes no help. Delta flight crew arrive staff scrambled to help them. I had to walk over to the concierge after flight crew to ask to be checked in- get that I had to ask for them to get me to check in. I was embarrassed for them
September 20, 2013
Rated 2 out of 5 by SnowAngel012814 Average at best
Only good thing is the sweet room attendant, Sharon. She was very helpful.
February 12, 2014
Rated 5 out of 5 by PinkandGreenQueens This hotel was a great location
This hotel was a great location to stay for the event we attended. Everything was right @ our finger tips. The check-in process was swift & your staff was friendly & informed. The room was excellent. Hotel has great restaurant choices. Also, there are museums, other restaurants, and historical sites within walking distance. This hotel was a great choice & would recommend to friends.
July 5, 2013
Rated 5 out of 5 by fuquaj Very Nice Hotel
The hotel was very nice, and the staff was excellent. The hotel was quiet. I had a room on the 11th floor. My only complaint is that I had to take two separate elevators to get there. I understand that because of the parking deck, they had to do it this way. It was a minor inconvenience. Everything else was exceptional. Big room for a cat 2 hotel. I would definitely stay here again.
June 3, 2013
Rated 2 out of 5 by Shocked Shocked
Each year my wife and her friends stay at your hotel during the E-Womens conference. I always call an order a fruit tray and juice and have it delivered to there room as a surprise. This year I was told no. I work in customer service and if someone want to spend money with me I make it as easy as possible not impossible. First I was told I had to order 3 days in advance because there was not enough staff for the delivery. I then ask what would happen if someone in a room had the same request that night, They said it would happen. My question What does it matter who orders it, it takes the same number of people to make deliveries. Then I was told they could not take my credit card over the phone. What, this is 2013 right. I use my card over the phone daily. I felt like the staff was looking for a way out and did not want to be helpful at all. This was not a new request. I have placed this order every year.
April 14, 2013
Rated 2 out of 5 by run2him EXPECTED BETTER
Great location and hotel design. Due to high volume of guests, check-in was horrible. Lobby area was chaotic and crowded. However, front desk clerk that finally assisted me was courteous. Bathtub was dirty. Bed was hard and uncomfortable. Could hear next door guests talking late at night and partying in other locations of the hotel. Getting vehicle out of valet took way too long.
March 7, 2012
Rated 2 out of 5 by chuck66 Needs some changes
The room was small and the bathroom tiny.
We had ants during the entire stay even after requesting the room be sprayed.
The staff at the vehicle checkin did not offer to help my wife with a luggage cart or offer to help her after she got one on her on. She had to request help with a heavy bag
The bellman, however, was very good.
The registration desk was very helpful.
October 4, 2013
Rated 3 out of 5 by KG47 Not what I had hoped
This hotel is older and shows it. The location of the hotel is a big problem. Other than mediocre (and not always open) restaurants in the hotel, there was really no place to eat. We asked for a refrigerator in our rooms, but they were out. My TV only worked when I jiggled the cable cord a certain way. I asked for help with it, but they didn't ever come to fix it.
The shuttle service was great, and trips to and from the airport were a breeze. Beds and pillows comfortable. Liked the offer of $5 voucher if they didn't clean the room daily. Each day you didn't use the maids, you got a $5 voucher slipped under your door. It helped pay for the meals (not too great) in the Atrium Restaurant. Overall, I'd stay down at the other end of town around the restaurants in the 5 Points area. That was a great place, but required a cab ride. Cabs took a long time to get to the hotel. Why weren't cabs lined up outside the hotel as in other cities?
November 11, 2013
Rated 4 out of 5 by san168 Check out was Terrible
The lady that checked me out on 12/14/13 ridiculed me in front of a lobby of people and my friend witnessed it. She kept saying my debit card declined and it did not authorize payment to Sheraton. I did step out of line to check with my bank. Found out from my bank, Sheraton has passed payment of $154.00 and it was in holding and it was authorized for payment to Sheraton. Went back in line to let lady know and showed my text from my bank that payment did not declined. I asked for manager on duty because lady kept saying your card is declined and no payment can be taken. Manager on duty came over and punched in the amount and everything was fine on my account. I had a balance of $7.00 which I paid in cash because of her not taking my card. The whole stay was fine, but I did not appreciate that lobby full of people heard my card declined and my bank did not authorized payment, when in deed my account was fine and it was the lady not keying in something correctly.
December 15, 2013
Rated 5 out of 5 by Pressureman Yellow Ribbon
My wife and I stayed this week 03/23/2012 thru 03/25/2012, Had one of the BEST check-in ever. The Staff was so nice and took care of every need we had. I will stay with them again if wee stay in Birmingham Al. All the staff that was at the front desk went over and above to make check-in and our stay excellent. Thanks so much for this was a special time for us and our family.
March 27, 2012
Rated 2 out of 5 by NewSPGmemberdisappointed Very disappointed
I have to say I was disappointed at my first stay with one of the SPG properties, Sheraton Birmingham AL (10/15).
The property was not what it was advertised as on line (newly renovated, pool, etc).
The carpet in the hallways near the rooms were extremely dirty, with large black spots all over the hallways as if fresh dirt was ground in them.
I think it's comical, Now, that every staff member wanted to tell me about the pool yet it was under construction, apparently for a long time.
In addition, I requested additional toiletries and was shocked when I received items with chewed gum on the outside of the bottles! I guess my shock was continued by the lack of concern by the staff I reported it to that day and upon checkout. I'm glad it was a one night stay or else I would have moved to another hotel. Very surprised that at the least, I didn’t have a supervisor on duty call me to apologize or correct the situation.
October 17, 2012
Rated 4 out of 5 by PK3575 Amenities
I was surprised to find out that some of the amenities that are included in the room rate at other chains were charged extra for at Sheraton Birmingham. ie: WI-FI, local calls, & in room refrigerators to store medications in. Other than that I enjoyed my stay and would probably stay again to attend an event at the BJCC complex.
December 9, 2013
Rated 2 out of 5 by TX34 Won't be back
There are not any parking signs that tell you where to park, and when finally find the parking lot you realize why. It was a 12 minute walk from the garage to my room. No one was working Valet when I checked in. No one available to email the receipt of my stay (still waiting on that after three calls.)
I love most Sheratons and Birmingham, but this location was not good.
April 13, 2012
Rated 3 out of 5 by Jimmy2001 This hotel cannot handle large crowds
Hotel had drop off area full closed off. Had to lug luggage from parking deck which is too far away. Parking deck too full of event traffic made it hard for hotel guest to find a parking space. If there is no event at the adjoining venue it might be a great place to stay but I felt like the other patrons were more important than paying guest.
November 20, 2013