Sheraton Birmingham Hotel

  • 2101 Richard Arrington Jr. Boulevard North
  • Birmingham,
  • Alabama
  • 35203
  • Estados Unidos
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Age Requirement Policy

Guest must be 18 years or older with valid identification to reserve a room.

Rated 3.4 out of 5 by 611 reviewers.
Rated 2 out of 5 by Not the Sheraton I Expected Beyond the exterior and lobby decor this hotel needs plenty of management work. The staff was pleasant and graceous, however, It took us 2 hours, yes TWO, to check in. During this time they did offer refreshments, but what I really wanted was to get settled. Murmurs through the crowd were they're just not prepared to handle large crowds. Are you kidding me? They sit next door to the convention center. Crowds should be their speciality. Once our room assignments were given we arrived on the 8th floor to piles of laundry on the floor outside of rooms. I was skeptical as I entered my room, which was okay. Didn't eat there as prices were exorbitant and again long lines. Check out made easy on the TV wasn't working , so back to standing in another line. Overall VERY disappointing. I've stayed at lesser hotels with more attention to the customer. May 1, 2012
Rated 4 out of 5 by Not consistant I travel every other week and have stayed here since april. I always ask for the green choice. Sometimes I just get it other times I don't get it without turning in the ticket. The last 4 times I have always drank all the bottle water that was left. This past time I was charged $3.00 Sometimes they take all my towels and wash clothes even though I requested the green choice. Sometimes I get shower gel and sometimes I don't. Just be consistent. May 5, 2013
Rated 2 out of 5 by Disappointed I was not impressed with this hotel at all. With the Sheraton name and the size of this hotel, it was not at all what I expected. The staff was nice enough, and the bed was comfortable, that's about all I can say positive about my stay. No ice machines that worked, and my room was constantly freezing while another inmy group was too hot. The carpet is disgusting. The restaurants are insanely overpriced, and even best westerns offer free wifi. June 25, 2013
Rated 4 out of 5 by Shuttle service I had to phone the front desk 3 times and waited more than 2 hours before the shuttle bus picked me up at the airport. Meantime the hotel is only 10 min from the airport. I had a similar experience the year before. Very poor service! The front desk also told me that I can just come 10 min before I need a shuttle bus to take me to the airport. But when I went to the desk I was told that the bus goes only every hour. There is no co-ordination! July 25, 2012
Rated 2 out of 5 by Problem with water in shower On the morning of 5/9/13, I could not regulate the very hot water in the shower. After running the water for 10 minutes, the water temp went to full cold! We could not use the shower at all. I reported the problem to the front desk however we needed to get going. At checkout, I was awarded points to be used for our next stay which helped ease the disappointment. The scalding hot water could be a very serious safety concern for future guests. May 10, 2013
Rated 5 out of 5 by Great experience. Responsive, attentive staff, well maintained property. May 12, 2014
Rated 2 out of 5 by Very Disappointing The pool was not working. We had made arrangements over the phone over the course of a week to make sure hotel would use credit card on file but when I got there they said u was given the wrong information. For the price of the room there should have been some type of free breakfast instead it was average cost of 22.00 per person as was quoted to me over the phone from room service. Friday and Saturday night the bar closed early according to listing in my room. However, when I called to double check I was told bar closes at 1:30am went down at 12midnight approximately 5 minutes after my phone call and was informed the bar was closed. After that I barely stayed in the room parking was not convenient after a certain point in the night and it proved easier and more relaxing to stay elsewhere. Just was not worth the price and I will never recommend. August 1, 2012
Rated 4 out of 5 by A Place to Stay It's a hotel that is a convenient place to stay. The service and cleanliness all met expectations, but its proximity to the central commercial district and historic resources are the reason to stay here. There is an amazing and broad range of great places to eat just a few blocks away on the other side of the freeway. Birmingham is a wonderful, historic city, and this hotel has a great location to facilitate memorable times in Birmingham. September 23, 2013
Rated 5 out of 5 by Staff came to the rescue I was staying at the hotel when the "snowstorm" hit. The staff did an incredible job of accommodating the hotel full of guests who were unable to leave. They kept the restaurant going, provided as much housekeeping services as they could, and handled overall services, all with limited staff. They were able to accommodate me in staying an extra night when my flight was canceled. All staff were friendly and willing to help. January 31, 2014
Rated 4 out of 5 by In town for Conference The hotel staff was very nice and responsive. The room could use some additional sound proofing and was a little warm, but was clean and well maintained. May 5, 2014
Rated 3 out of 5 by Hotel Okay for Business Pretty hotel and nice staff. May 12, 2014
Rated 2 out of 5 by decent if you HAVE to be downtown I was there for the mercedes marathon so I needed to be within walking distance, otherwise I probably would have gone somewhere else. There were stains on the floor in the hotel room, it was not a good part of town. The walls were very thin and it was very loud. I had to get up very early and our room was facing the open area where all the resturants were and it was just very loud. Needless to say I didn't get a very good nights sleep. February 20, 2013
Rated 2 out of 5 by Will not recommend to anyone! The staff was very friendly, the room was alright. You could hear the interstate all night. The place is a money pit, you had to rent refrigerator, pay $1.00 for local calls and then $9.95 for wifi (its free at mcdonalds and other locations including hotels). It was conveinent for the BJCC. I was extremely angry about them charging me twice for my room and them telling me it would take 3-5 days for it to be returned to my account. November 4, 2013
Rated 4 out of 5 by E Tripps made trip a positive experience. In traveling through Birmingham Ala, we arrived at the peak-time of the peak weekend, totally unaware of the local event. During the chaos of parking our over-sized vehicle, a most remarkable young man saved the day by truly helping us (old and tired travelers) manage a very difficult situation. Ethan Tripps, Manager of Valet is an EXCELLENT employee, diplomatic problem solver and all-in-all the BEST Sheraton PR person imaginable! October 31, 2013
Rated 2 out of 5 Used and Abused Dirty Old Hotel Toilet had not been cleaned, shower not clean, fried chicken skin in chair when we arived. Check in was a nightmare and we stood in line for 50 min to get checked in. Staff could not help with directions to restraunts or venues even within walking distance. Dacor needs a major overhaul. Sleep fairly well but hey... I was drunk by bed time so i would not have to think about the butt fuzz on the toilet seat that was left there for us. December 31, 2012
Rated 4 out of 5 by Location the best oart Stayed here for the Mercedes Half-Marathon. Hotel is very busy and the rooms turn over a lot. The rooms are ok as far as cleanliness but show signs of wear. HVAC is tough to manage. My room was so hot even with the temp set at 60. Not sure I understand that. I will stay here again because it is right around the corner from the start line. If I was in B-ham for another reason, I would stay somewhere else. Great fitness center. February 18, 2013
Rated 3 out of 5 by Overpriced... The Sheraton was the recommended conference for a conference I was attending at the BJCC. I am a Birmingham native and have always thought great things about the hotel. I must say that I was extremely disappointed. The staff was very nice and friendly; however, the accommodations were not on par with the nightly rate. The rooms were a decent size; however my room had some peeling wallpaper and there was dust in the corners. The bathrooms were extremely small and there was dust and dirt in the corners of the ceiling and worn wallpaper on the walls. My room was in the tower portion of the hotel, had a nice view, and was on a "SPG Preferred Floor"; however, the carpet on the floor needs to be replaced and the walls had scratch marks where they had been bumped with luggage and housekeeping carts. Overall, I would not stay at this hotel again with the prices listed. September 30, 2013
Rated 1 out of 5 by bad visit I was told one rate on the phone and then was told when I got there by a mang. I could not have it.129 is what they said, I paid 189 and when I called the 800 number form my room they said 169 but still would not adjust anything- The garbage was not emptied from guest prior, the next day it took at least 15 min in shower to get hot water- and there was blood on our duvet cover and I took a picture with my self phone of that. February 25, 2013
Rated 3 out of 5 by Not much to eat... The hotel itself was very comfortable. It's in the business district and there are not many places to eat within walking distance. There was a convention going on, so all the food facilities within the hotel were completely overrun. Also the headboard literally fell off the bed when I reached behind to plug in my computer cord. The shuttle took about 45 minutes to pick us up at the airprot. February 17, 2014
Rated 4 out of 5 by Good place to visit The hotel is extremely convenient to the BJCC. The only problem I encountered was the in-house restaurant prices, and the ridiculous charge for on-line access in the rooms. Without naming names, most other hotels offer free wi-fi. Really disappointing. Very nice rooms, amenities. Staff was above and beyond helpful and nice! March 31, 2014
Rated 4 out of 5 by Dont pay for club access We had purchased the club access for its convenience and location next to our room. there were no plates or cups available. We contacted the desk for a refund were they sent us to the second floor for breakfast. There was confusion because you are supposed to have a coupon which we didn't. The bar and grill was a nightmare. No seating, horrible service and the wait staff did not seemed interested in waiting on you. November 20, 2013
Rated 5 out of 5 by Great Stay! We have stayed on several different occasions and never been disappointed. Very clean and well kept. Beds were comfortable. Ours rooms have always been reasonably quite for such a busy hotel. Love that it is attached to the BJCC for going to events. Complementary breakfast was really good and in a clean nice and peaceful area. It is a long walk from the parking garage. I would suggest luggage on wheels :) January 12, 2014
Rated 3 out of 5 by Convenient to Center Hotel was convenient to Civic Center and Sports Hall of Fame. No free WiFi connection in room; paid connections ($10 per day) must be renewed each day. If tech support is needed, you will be connected to India. Cell phone reception in room was nonexistent. Cold water one day and low water pressure. No frig or safe in room. Most staff were friendly and helpful. Quiet and otherwise comfortable. Right on trolley line. October 4, 2013
Rated 1 out of 5 by This hotel was horrible! For one of the largest hotels in the area, it needs a lot of work. Room was not cleaned when we arrived. I had to sanitize my own bath, again, after staff tried cleaning it. water was not hot enough. I had to run for a long time, to get hot and I was on a business trip. Internet was not working, even after having to pay extra for it. No microwave and refrigerator. a must with children. Inside pool out of order. November 24, 2013
Rated 4 out of 5 by Honest Assessment The hotel itself is a great facility. During check-in, the representative didn't seem to be attentive nor willing to check me in. She never acknowledged me, another representative finally did. Once I got to my floor, on the Club Level, there was bags of trash in the hall-way next to my room; it was 5:30 p.m. Unacceptable! Someone finally removed the bags of trash sometime after 8 p.m. The Club Lounge was excellent. May 6, 2013
Rated 3 out of 5 by Good, not great. Friendly staff, but did not get fridge as requested prior to arrival, and on arrival, until 9:00pm when got back from dinner. TV remote in room did not work. Shower drain cover loose and moldy. Only 1 half full roll of bathroom tissue. Just now why I stay at Sheraton properties. Prior stays at this hotel have been better, maybe just a bad luck stay. March 16, 2014
Rated 5 out of 5 by breakfast No food available until 6;30AM- too late for those of us who need to get to office or client locations. Nothing !!!! available on the premises where to get even a cruller or piece of fruit April 24, 2014
Rated 5 out of 5 by Mrs. Great location for travelers...wonderful and friendly staff. I was even allowed to have early check in before the conference began which was very helpful for my schedule. Everything was perfect except there was no soap in the bathroom when I arrived. But I called for the soap and it was delivered within 10 minutes. Then later someone called to be sure that the items had been delivered. So I was a happy camper!!! January 15, 2013
Rated 5 out of 5 by Awesome! From the moment we checked in to the moment we left our stay here was exceptional. Jocelyn was so helpful and kind during check in. We were there for the Extrodinary Women's Conference at the BJCC so everything was right there. The only issue we had was when the conference was over was getting out of the parking garage. It took one hour to get out. Would definately recommend this hotel and will stay there again. May 1, 2012
Rated 3 out of 5 by Hotel Room Guest Servives wrote room 727 on our key card envelope and the key didn't work. The bell men opened the door for us. We settled down. Another guest tried to opened our door. They were given a key for rm. 727. We went to the front desk and talked to the same woman who gave us the key. She became confused. She said that we should be in rm. 728 and should move all our stuff. My parents are elderly and I asked her to give us a key for room 727. The other guest was willing to get a new room. The manager corrected the mistake. We never received an apology for the mix up. Later that day: I called guest services for additional wash cloths and towels. She asked me why I needed more and was told that I only have 3 guests in my room. Housekeeping came and gave me what I needed. I was appalled that I needed to explain to guest services why I needed more towels. I felt like was staying in a low class motel. January 24, 2014
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